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Quality Inn & Conference Centre Downtown

3.0 out of 5.0

Recent guest reviews

We were there for hockey tournament. Hotel is definitely in the Ghetto! Entrance is tricky to find, and there isn't enough parking for the number of rooms. The prices were ridiculous for what we had. We were not aware that the restaurant was under renovation, as well as the pool. Luckily, we were able to get a common room for our team to get together for meals. Unfortunately, one night we had a great deal of food left over from dinner, and we had left to go to a game. When we returned to the common room, staff had thrown our food away and discarded some of our items, such as cutlery, buns, plates, utensils, etc. The front staff compensated this by ordering pizzas, which was great, but I still don't really understand why anyone was in there if we had possession of it for the time we were there. The common area next to us, also had food that was reported missing. There was one good thing that stood out to me at this hotel. Some members of the staff had built the kids a mini stick area, which was wonderful for the kids. The breakfast was nothing special. Friday morning the food was well prepared for the amount of people. Saturday, the waffle machine ran out of batter, after waiting for 20 mins to use it. I had housekeeping knocking on my room door at 8am. When I answered she asked if I needed towels and then left. However, she also marked my room down as not wanting it cleaned! I don't want it cleaned at 8am while my children are still sleeping, that's for sure. Regardless, it is what it is. I don't expect a discount, but I think you should be ashamed of yourselves for charging families almost $500 for three nights, and not even having a place for them go to eat after travelling all day. It's not close to any restaurants that I noticed, and I personally don't want to get mugged by walking around the block. Good luck to anyone going here, but it definitely will never be us.

This hotel is tricky to get to. Entrance a bit odd. watch for speed bump. Older hotel up graded. Room and facilities OK. Price OK. Has a Don Cherry bar and restaurant attached did't find out until breakfast next morning. Went out for Dinner , front desk suggested a very nice Italian rest. Stay was good.

We live on Manitoulin Island. Last Friday Nov 3rd my boyfriend and I had an event to go to in Sudbury, then planned a trip down to Stratford/London to visit family. We showed up early to your hotel and because we don't have a credit card, we were unable to get a room. Yes my boyfriend is a biker and appears like one. So you know, I do environmental conservation work on the island and am a Wildlife/Forestry and Police Science graduate. We offered a cash deposit and was turned down. The appearance outside does not seem elegant nor did the hotel seem 5 star. Thankfully the Lexington was happy to accommodate us and we had a lovely evening. I understand the concern for damage and credit card usage, however, do you realize that someone with a credit card could cause as much theft and damage they like, and cancel their credit card to avoid charges? Perhaps something to consider. Well, you lost our business. I'm thinking you may want to re-think this rule.

Hotel is decent, but disappointed the pool is still not fixed. It was supposed to be open when were there back in March of this year and still not done. The breakfast was included before and was great, this time around as they are renovating an putting in a new restaurant so it was just continental and was a mess to be honest. Staff are top notch here, very helpful both times. We have an electric car and they are very accommodating to let us charge and navigate with other EV guests. We'll be back again, hoping they finally have that pool fixed. Price for the rooms shouldn't be as high with the hotel in its current state IMHO.

There was no full hot breakfast. Every Choice Hotel I've stayed at around the world had a full breakfast included in their price or even available for a charge (This a hotel with a conference centre and located downtown). This location only provided a continental breakfast that had no meat or proteins in their selection. The only hot breakfast item was coffee, tea, and waffles. The newly renovated shower looked nice but did not have a holder for your soap or shampoo requiring you to bend down to put it on the shower floor or the floor outside the shower. The music in the restaurant on the main floor was so loud you can hear it up on the 4th floor which was where we were staying. The crib which we requested for our son was damaged and we ended up using our own which we brought with us. The bed was very comfortable and the new air condition/heating system was easy to operate. Staff was friendly but that's it. They could do better. Not what we’re used to from a Choice Hotel.

Hello again people, I'm back, giving you a real review with the facts and figures you really want to know about. First off this hotel is right downtown. Old Sudbury. It was described to me as being "In the Ghetto." This is a very old hotel. The "Multi million dollar renovations" are nothing more than lipstick on a pig. Basically you get new carpets, renovated bathroom and very poorly applied wallpaper. Everything else is original. The wifi here is unbearably slow. I could not even work remotely on my laptop. I went to the front desk to complain and I was told to "work in the business room". Ugh, really? Basic webpages such as google barely work. The bedside tables did not have pull handles and there was a random microwave on the floor. The pool has been closed for what I gather is at least a year and will not reopen until 2019. I'm guessing if at all. The "Gym" consists of an eliptical, a sit down bike machine and and a nautilus. These machines are in what used to be the arcade. The breakfast is garbage. Your choices are yogurt, toast, bagels, terrible danishes and cereal and a waffle machine. The apple juice is watered down and the muffins are pre packaged. On the second, third and fourth day there was no yogurt. The topping on the cake is the homeless shelter that is across the street. Do not go outside at night. You'll get robbed. Make sure your car is locked. This hotel is also across from the rail yard. All and all this hotel is not for vacations. If somehow you get stuck here, I pray for you. Make sure all your shots are up to date.

Stayed here during a road trip to see a couple of hockey games. Check in was quick & easy. The room was much bigger than I anticipated. Location is a bit of a walk to downtown, but only a 5-6min walk to Sudbury Arena. Would stay here again for the right price... Be sure to follow the signs to the hotel when you get close as you have to take a street that goes under the Bridge of Nations next to the hotel.

My wife and I were with a travel group who booked us for two nights in sequence into the Sudbury Quality Inn and Conference Center on Elgin Street the group was also to return after a one night absence. First Problem: the travel group was to have dinner in the hotel as part of the package. The dinner was a disaster a cold previously cooked hamburger patty with gravy, cold mashed potatoes served to some 51 plus people by one waitress. Second Problem: when the tour group returned there were insufficient rooms available so two couples were transferred to another nearby hotel. Actually the transfer was to our benefit as the nearby hotel was much nicer with an excellent breakfast the next morning. The Quality Inn gave us a letter of apology and the desk lady was helpful. Quality Inn paid for taxi fare to and from the nearby hotel as we had to return to take our tour bus. The Quality Inn Management has made a serious mistake in their food provided and for overbooking and causing a tour group to be subject to last minute change. There was a survey provided by the tour group and the Quality Inn on Elgin Street, Sudbury was rated as unsatisfactory to very low whereas the rest of the tour sites, accommodations were rated high. The Quality Inn check in staff were very helpful but the Quality Inn Elgin St. Management has made some very poor decisions regarding food provision and accommodations for tour groups. I do not recommend the Quality Inn and Conference Inn on Elgin Street, Sudbury to any tour group or individual until management has improved their food operations and policy of overbooking

The outside looks pretty bad and it seems to be in a shady area of town. However, it is being completely renovated on the inside and the rooms are well equipped, comfortable and look nice. The hotel is only a 5-10 minute walk to downtown and even closer to the entrance to Sudbury's board walk along the water. The staff were very helpful and friendly, breakfast was great, and the place was very clean. The only downside was that the pool wasn't open, as it was being renovated. Other than that, I highly recommend staying here if you want value for money.

The hotel is clean, however it is located right beside a highway and a giant train yard. As well as a fire hall. There are very few if any restaurants within walking distance and it's not in the best area of town. Unfortunately when we were there the pool was closed, although that was not indicated on the site we booked with. The gym facility was adequate but did not have a treadmill. The included breakfast was tasty and the employees were friendly.

390 Elgin Street South Sudbury ON

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Sudbury Theatre Centre, Quality Inn & Conference Centre Downtown is within 2 miles (3 km) of Science Center North. This 3-star hotel has 99 rooms and welcomes guests with free breakfast, a 24-hour fitness center, and free in-room WiFi. Located centrally in Sudbury, it's also near Health Sciences North and Science North.


Dining

Free full breakfast is offered each morning. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 99 air-conditioned rooms feature coffee makers, free newspapers, and free local calls. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers, safes, and ironing boards.


Property features

At Quality Inn & Conference Centre Downtown, guests have access to a 24-hour fitness center, free WiFi in public areas, and 6 meeting rooms. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 40 reviews