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Grand Hotel Kempinski High Tatras

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Photo gallery for Grand Hotel Kempinski High Tatras

A wooden deck with a hot tub, a red railing, and a view of a lake and mountains.
Property video
Couples treatment rooms, body treatments, aromatherapy
Couples treatment rooms, body treatments, aromatherapy
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Kupelna 6, Strbske Pleso, Štrba, 059-85
  • Place, Tatra National Park
    ‪1 min walk‬
  • Place, Štrbské pleso
    ‪11 min walk‬
  • Place, Tatra National Park Slovakia
    ‪8 min drive‬
  • Airport, Poprad (TAT-Poprad - Tatry)
    ‪24 min drive‬

Room options

View all photos for Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite)

Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite) | Premium bedding, down comforters, minibar, in-room safe

Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite)

  • Park view
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Mountain View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Bathtub, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 376 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

Premium bedding, down comforters, minibar, in-room safe

Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Mountain View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Bathtub, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 376 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Room, Bathtub, Mountain View (Lake View Junior suite)

Combined shower/tub, deep soaking tub, rainfall showerhead

Junior Room, Bathtub, Mountain View (Lake View Junior suite)

  • Mountain view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room, 1 Bedroom, Bathtub, Garden View (Junior suite)

Flat-screen TV, pay movies, heated floors

Junior Room, 1 Bedroom, Bathtub, Garden View (Junior suite)

  • Park view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

View from room

Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Valley View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Bathtub, Valley View

10.0 out of 10
Exceptional
(1 review)
  • 333 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite)

Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite) | Premium bedding, down comforters, minibar, in-room safe

Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite)

  • Park view
  • 753 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite)

Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite) | Living area | Flat-screen TV, pay movies, heated floors

Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite)

  • Lake view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite)

Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite) | Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite)

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Valley View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Bathtub, Valley View

10.0 out of 10
Exceptional
(1 review)
  • 333 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Štrbské Pleso

Grand Hotel Kempinski High Tatras places you next to Tatra National Park and within a 15-minute walk of Štrbské pleso. This 98-room, 5-star hotel has free breakfast along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Tatra National Park - 1 min walk - 0.0 miles
  • Štrbské pleso - 11 min walk - 0.6 miles
  • Tatra National Park Slovakia - 8 min drive - 2.4 miles
  • Popradské Pleso Lake - 16 min drive - 4.1 miles
  • AquaCity Poprad - 29 min drive - 21.1 miles

Getting around

  • Strbske Pleso Station - 6 min walk
  • Poprad (TAT-Poprad - Tatry) - 26 min drive

Restaurants

  • ‪Koliba Patria - ‬7 min walk
  • ‪Apreski - ‬18 min walk
  • ‪Hotel Patria - ‬12 min walk
  • ‪Láry Fáry Crepes Caffé - ‬6 min walk
  • ‪Restaurant Stará Pošta - ‬6 min walk

About this property

Grand Hotel Kempinski High Tatras

At Grand Hotel Kempinski High Tatras, guests enjoy a full-service spa, an indoor pool, and a gym. Parking is EUR 20 per day (EUR 60 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 35 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Sitting areas, minibars, and free newspapers are also standard.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zion Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Daily buffet breakfast for a fee
Hotel ELEMENTS
Vysoké Tatry
  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
9.6 out of 10, Exceptional, 7 reviews
$215 nightly
The price is $234
Jul 26 - Jul 27
Total with taxes and fees
Hotel ELEMENTS

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Free ski shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 20 per day; includes in/out privileges)
  • Secured, covered valet parking on site (EUR 60 per night; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Grand Restaurant

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,370 square feet of conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (33 inch wide door)
  • Grab bar near toilet (35 inches high)
  • Hand-held showerhead
  • Handrails in stairways (41 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heated floor
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 40 per pet, per night (maximum EUR 70 per stay)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 110.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 35 per vehicle (one way)
  • Uncovered self parking fee: EUR 20 per day (in/out privileges)
  • Covered valet parking fee: EUR 60 per night (in/out privileges)
  • Pet fee: EUR 40 per pet, per night (maximum EUR 70 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Grand Hotel Kempinski High Tatras
Grand Hotel Kempinski High Tatras Strba
Grand Kempinski High Tatras Strba
Grand Hotel Kempinski High Tatras Štrba
Grand Kempinski High Tatras Štrba
Grand Kempinski High Tatras
Hotel Grand Hotel Kempinski High Tatras Štrba
Štrba Grand Hotel Kempinski High Tatras Hotel
Hotel Grand Hotel Kempinski High Tatras
Grand Hotel Kempinski High Tatras Štrba
Grand Kempinski High Tatras Štrba
Grand Kempinski High Tatras
Hotel Grand Hotel Kempinski High Tatras Štrba
Štrba Grand Hotel Kempinski High Tatras Hotel
Hotel Grand Hotel Kempinski High Tatras
Kempinski High Tatras Strba
Kempinski High Tatras Strba
Grand Hotel Kempinski High Tatras Hotel
Grand Hotel Kempinski High Tatras Štrba
Grand Hotel Kempinski High Tatras Hotel Štrba

Frequently asked questions

Are free cancellation options available at Grand Hotel Kempinski High Tatras?

Grand Hotel Kempinski High Tatras offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Grand Hotel Kempinski High Tatras?

As of Jul 2, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Kempinski High Tatras on Jul 12, 2026 start from $461, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Grand Hotel Kempinski High Tatras?

This hotel is located in Štrba, just steps from Tatra National Park. You'll also find Tatra National Park Slovakia and Štrbské pleso within a short drive.

Will I be able to park at Grand Hotel Kempinski High Tatras?

Yes, valet parking is offered for EUR 60 per night with in/out privileges and self parking is available for EUR 20 per day with in/out privileges. Though parking is available on request, an electric car charging station, bicycle parking, and wheelchair-accessible van parking are also available.

Is there a spa at Grand Hotel Kempinski High Tatras?

Zion Spa is the hotel's spa and services include prenatal massages, Thai massages, body wraps, and couples treatments.

Does Grand Hotel Kempinski High Tatras have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, a restaurant, and champagne service at this hotel.

Does Grand Hotel Kempinski High Tatras have a casino on the premises?

No, Grand Hotel Kempinski High Tatras doesn't have a casino.

Is there an indoor pool at Grand Hotel Kempinski High Tatras?

Yes, this hotel has an indoor pool along with a hot tub.

Is Grand Hotel Kempinski High Tatras good for couples?

This lakeside hotel offers many amenities for couples, including champagne service as well as a restaurant and an indoor pool.

Are there hot tubs at Grand Hotel Kempinski High Tatras?

No, but guests can enjoy a sauna at this hotel.

Does Grand Hotel Kempinski High Tatras feature a restaurant that includes a breakfast menu?

Yes, Grand Hotel Kempinski High Tatras serves free self-serve breakfast at Grand Restaurant each morning.

Will Grand Hotel Kempinski High Tatras allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Grand Hotel Kempinski High Tatras for a fee of EUR 40 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Grand Hotel Kempinski High Tatras?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How far is the airport from Grand Hotel Kempinski High Tatras?

The closest major airport to Grand Hotel Kempinski High Tatras is Poprad (TAT-Poprad - Tatry), which is 14.4 mi away (26 minutes by car).

Can I book a room with a balcony at Grand Hotel Kempinski High Tatras?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and valley views.

Does Grand Hotel Kempinski High Tatras host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Grand Hotel Kempinski High Tatras.

Grand Hotel Kempinski High Tatras Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 186 out of 221 reviews
Rating 8 - Good. 28 out of 221 reviews
Rating 6 - Okay. 4 out of 221 reviews
Rating 4 - Poor. 1 out of 221 reviews
Rating 2 - Terrible. 2 out of 221 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain view is breathtaking and one of a kind. Beautiful, well maintained and clean property. Amazing pool!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
We had a great stay at the Kempinski High Tatrus. This hotel had an established, genuinely 5 star feel. It knows what it is, and delivers brilliantly. The setting is outstanding, with a frozen lake and snow on the ground, but we didn’t see a cloud in 4 days. The service is great, and the breakfast generous. The room was spacious and the bed was comfortable; there is a pillow and duvet menu… all in a great stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven on earth!

Amazing hotel! Loved every minute of our stay. Incredible service, great breakfast, nice rooms and the spa was an absolute dream!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven on earth!

Amazing hotel! Loved every minute of our stay. Incredible service, great breakfast, nice rooms and the spa was an absolute dream!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Johnny Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel situated by the lake. Highly recommended, the staff were super friendly and the facilities were top notch.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Look no further, this Kempinski is world class.

One of the best hotels in central/Eastern Europe, providing a 10/10 experience in all aspects, year after year.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is exceptional. It's the most famous in Slovakia. The service is perfect. Has great rooms. Amazing food. Great spa with indoor pool. Area is gorgeous.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Kastriot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Pavlína

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much a top luxury Hotel with priced accordingly. Staff and service excellent. Spa great for relaxing with Bar service and stunning views. Rooms luxurious and views either side of the Hotel stunning. The Hotel set on the beautiful Strba Tarn against a backdrop of stunning mountains. Great walks / hiking trails very worthwhile but note they are long and quite hard to hike (proper footwear essential). Highly recommended Hotel. Thank you for our stay.
Stayed 3 nights in Aug 2023
Verified

2/10 Terrible

MALGORZATA

Liked: Staff & service, amenities, property conditions & facilities
Hotel is beautifully situated, staff helpful, breakfast delicious. There is one huge problem. Our room was horrible. Bed was not even 3 stars range. We couldn't belive our eyes. So our advise is : if you are not staying in top price room dont bother. Not worth your money.
Stayed 4 nights in Jul 2022
Verified

4/10 Poor

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had high hopes for this hotel, it was overall disappointing. We were given a room with a view to some rocks we had to pay extra to have something to see. They said that since we booked through Expedia....we don t get the same advantages as other customers, this is not a 5 star thing to say at the reception. The restaurant food was simply atrocious, I paid 60 euros for the worst piece of stake I had in my life, ever. Do NOT go to that restaurant, you have been warned. The bar and the spa are the only things we actually liked, 99% of the staff are very well trained and very polite.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Anas

The views are spectacular , the staff at the reception are nice, not that much at the Zion spa . English is a problem , they all speak Slovak and polish. No air condition in the whole hotel. How come , a 5 star hotel without air condition in the summer where temp is 95. They asked us to open the window and they brought us a fan from 1990 . All the bugs in the valley end entering through the open window. Breakfast is greasy and don’t expect any one to smile at you. Definitely , not worth the money, few other options in the area probably better. Over priced with less amenity . Not to mention , the spa receptionist did have much of decency . If you don’t speak Slovak , look somewhere else.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein wunderbares Hotel inmitten der Berge, wir hatten das Zimmer 415, mit Blick auf den See und die Berge. Das Personal ist sehr liebenswürdig und hilfsbereit. Wir haben uns in dieser Woche sehr wohlgefühlt.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hotel maravilhoso! Tudo excelente! Quarto, cama, banheiro, vista, spa, funcionários, café da manhã!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Marco A F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência imperdível para aqueles que querem vivenciar um hotel de excelência que cuida de cada detalhe para proporcionar ao hóspede todo conforto possível. O prédio e o hall são belíssimos e o hóspede é recebido com uma taça de frizante.O quarto localizado com vista para montanhas tem uma das mais belas vistas que já vivenciamos. Tem todo conforto possível. Tem um restaurante belíssimo para jantar e para um café da manhã completíssimo. Tem piscinas aquecidas com vista para as montanhas e spa. Abertura de camas com garrafa de água. Frutas no quarto. Chá, nespresso, frigobar completo. Climatização excelente. Com certeza um dos melhores hotéis em que já nos hospedamos. Parabéns a toda a excelente equipe.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Katalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nagyon jó reggeli, csodás vacsora étlapról, szuper wellness.
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Celine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonjour, nous avons contacté l'hôtel car nous étions en panne de voiture un week end au milieu de la Slovaquie donc pas de possibilité de faire plus de 200 km avec une voiture avec un pneu crevé et pas de possibilité de faire changer la roue pendant tout le week end car tout était fermé. L'hôtel n'a pas voulu nous rembourser ni faire un avoir pour que nous déplacions notre voyage. C'est bien dommage.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Tim

Liked: Staff & service, amenities, property conditions & facilities
Wir waren von dem Hotel total begeistert. Absolut fantastischer Service. Wunderbares Personal. Dieses Hotel ist immer eine Reise wert.
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal und sehr angenehmer Aufenthalt
Stayed 2 nights in May 2022
Verified

6/10 Okay

Milan

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property/service/staff does not live up to the usual Kempinski standard. The signature smell of this property is an ever-present somewhat coal-like smoke from the fireplace - starting with the lobby and affecting the outside.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Kristína

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👍👍👍

100%spokojnosť,ochotný personál,maximálny oddych
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Martin

Liked: Staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in Jan 2022
Verified

8/10 Good

Malkova

Liked: Cleanliness, property conditions & facilities, room comfort

rodinná dovolená

Hotel je krásný a byl v období Vánoc nádherně vyzdobený. Jediné co na pokojích chybí je kávovar a konvice. Konvici Vám na vyžádání donesou. Služby na recepci jsou výborné jen personál v restauraci byl průměrný.
Stayed 4 nights in Jan 2022
Verified

10/10 Excellent

Mátyás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spokojnost

Odporucam;)
Stayed 2 nights in Sep 2021