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The Monterey Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Monterey Hotel, Sure Hotel Collection by Best Western

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Bar (on property)
Lobby
Exterior
Standard Room, 1 Double Bed | Free cribs/infant beds, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
St Saviours Road, St. Saviour, JE2 7LA
  • Place, Jersey St. Saviour's Church
    ‪9 min walk‬
  • Place, St. Helier Central Market
    ‪11 min walk‬
  • Place, Port of Jersey
    ‪19 min walk‬
  • Airport, Jersey (JER)
    ‪10 min drive‬

Room options

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Free cribs/infant beds, free WiFi, bed sheets

Superior Room, Multiple Beds

8.0 out of 10
Very good
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Free cribs/infant beds, free WiFi, bed sheets

Standard Single Room, 1 Twin Bed

8.8 out of 10
Excellent
(3 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

St. Saviour

The Monterey Hotel, Sure Hotel Collection by Best Western places you next to Springfield Stadium and within a 10-minute stroll of other popular attractions like Jersey Arts Centre. This 73-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Springfield Stadium - 2 min walk - 0.1 miles
  • Jersey St. Saviour's Church - 9 min walk - 0.5 miles
  • St. Helier Central Market - 11 min walk - 0.6 miles
  • Jersey Museum & Art Gallery - 15 min walk - 0.8 miles
  • Port of Jersey - 19 min walk - 1.1 miles

Getting around

  • Jersey (JER) - 18 min drive

Restaurants

  • ‪Eastern Delight - ‬12 min walk
  • ‪The Halkett - ‬12 min walk
  • ‪Bean Around The World - ‬12 min walk
  • ‪Krafty J's - ‬12 min walk
  • ‪Robin Hood Inn - ‬6 min walk

About this property

The Monterey Hotel, Sure Hotel Collection by Best Western

At The Monterey Hotel, Sure Hotel Collection by Best Western, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a hot tub, a seasonal outdoor pool, and a terrace.
38-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, phones, and free tea bags/instant coffee.
An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Interior entrance
The Savoy Jersey
St. Helier
  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,006 reviews
$209 nightly
The price is $219
Jun 28 - Jun 29
Total with taxes and fees
The Savoy Jersey

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: GBP 17 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gordinis

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Tea bags/instant coffee

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Deposit is payable by credit card and is due 7 days prior to check-in. The property will contact guests 7 days prior to arrival to collect payment.

Renovations and closures

The property is closed between January 2 and March 1.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 15 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 17.00 for adults and GBP 9.5 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 7:30 AM to 9:00 PM.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Monterey Hotel St. Helier
Monterey St. Helier

Frequently asked questions

What's there to see around The Monterey Hotel, Sure Hotel Collection by Best Western?

This hotel is located in St. Saviour, just steps from Ayush Wellness Spa and Springfield Stadium, and within a short walk of Jersey Arts Centre. You'll also find St. Helier Central Market and King Street less than a mile away.

How much does it cost to stay at The Monterey Hotel, Sure Hotel Collection by Best Western?

As of Jun 21, 2026, prices found for a 1-night stay for 2 adults at The Monterey Hotel, Sure Hotel Collection by Best Western on Jun 27, 2026 start from $222, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at The Monterey Hotel, Sure Hotel Collection by Best Western?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking and bicycle parking are also available.

Does The Monterey Hotel, Sure Hotel Collection by Best Western feature a casino on the premises?

No, The Monterey Hotel, Sure Hotel Collection by Best Western doesn't have a casino.

Will I find an indoor pool at The Monterey Hotel, Sure Hotel Collection by Best Western?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. Guests have access between 7:30 AM and 9:00 PM and the seasonal pool is normally open from May until September.

What amenities will couples enjoy at The Monterey Hotel, Sure Hotel Collection by Best Western?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Are there hot tubs at The Monterey Hotel, Sure Hotel Collection by Best Western?

No, this hotel doesn't have a spa tub.

Does The Monterey Hotel, Sure Hotel Collection by Best Western feature a restaurant that includes a breakfast menu?

Yes, The Monterey Hotel, Sure Hotel Collection by Best Western serves buffet breakfast for a surcharge each morning at Gordinis.

Will The Monterey Hotel, Sure Hotel Collection by Best Western allow pets to stay free of charge?

No, pets aren't allowed at The Monterey Hotel, Sure Hotel Collection by Best Western though service animals are welcome.

Are there connecting rooms at The Monterey Hotel, Sure Hotel Collection by Best Western?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Monterey Hotel, Sure Hotel Collection by Best Western?

The closest major airport to The Monterey Hotel, Sure Hotel Collection by Best Western is Jersey (JER), which is 5.4 mi away (18 minutes by car). Another top airport is Guernsey (GCI), which is around 28 mi away.

Are there rooms with balconies that I can book at The Monterey Hotel, Sure Hotel Collection by Best Western?

No, you won't find guestrooms with balconies at The Monterey Hotel, Sure Hotel Collection by Best Western.

The Monterey Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 374 reviews
Rating 8 - Good. 167 out of 374 reviews
Rating 6 - Okay. 40 out of 374 reviews
Rating 4 - Poor. 4 out of 374 reviews
Rating 2 - Terrible. 3 out of 374 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were lovely and helpful. The hotel was exactly what were hoping for and did not disappoint.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent within easy walking distance to main shopping areas with bars and restaurants. Hotel staff were great and very informative regarding transport etc , would highly recommend the Monteray whilst visiting Jersey
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Hotel a bit dated, but spotlessly clean. Good choice at breakfast, eggs cooked to order! Also had the advantage of a poolside room 🏊‍♂️
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ben M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were exceptionally friendly, hotel was comfortable and quiet.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant.

Great hotel, amazing staff, lovely pool, all based in the heavenly island of Jersey...it doesn't get any better!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . Staff helpful and friendly.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Ian

Liked: Cleanliness
Room was dated, but very tidy and clean, pool facilities were okay, but in need of refurbishment. The sauna was out of order and the mini gym lacked a treadmill. We stayed in a family room, it could have done with more towel rails in the bathroom and a drying rack for when the weather is less agreeable. Otherwise, the staff were amazing and made our stay memorable and fantastic. The plentiful parking was a massive bonus, as was the included breakfast.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are friendly
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely stay again

My travel to get here was fraught with issues. From the moment I walked in the door to the time I left, everything about the stay here was a treat. Excellent customer service, comfortable room, nice bar and restaurant.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Michael James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The two pools were well maintained. Breakfast was very good. It would be better if the bedroom windows would open further to let more fresh air in.
Stayed 7 nights in Aug 2022
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and helpful. The room was quiet and overlooked the pool. It was hot when we there so air-con would have made the stay perfect but we were given fans so that helped. There is a short walk to Millennium Park where there are shops and bars and only took us 20 mins to walk to the main shopping area and Liberation Square is just a little further on. We would definitely stay there again
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Great staff - not so comfy

The staff were all super friendly. Rooms and environs always clean. Surprises included the rock hard bed, the single ply toilet paper, and lighting in the room that was very dim - even with a lighted keyboard it was difficult to work.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and Reception staff on arrival very helpful. The room was spacious, ideal for us as a family of 4 and facilities very good. Only downside was not being able to order from the bar menu , and not really knowing where we could go for dinner - as hotel is a 10-15 min from high street. But would still recommend :-)
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Good for a 3 star

Some modern facilities a bit lacking - no plugs near the bed. TV too small for a very large room. Restaurant staff very attentive and lovely. Every body very pleasant and we would stay again.
Stayed 7 nights in Apr 2023
Verified

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Great staff. Food was good but it is very noisy at night with the busy road with having to leave the windows open and having no air con was a problem for us. The fan provided doesn’t really do anything. Had a good stay but have booked a different hotel for next year as defo need air con to be able to sleep.
Stayed 7 nights in Aug 2022
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros were the excellent and attentive staff. The breakfast buffet was hot, varied and delicious. The distance to St Helier is walkable which gives a great choice of restaurants for the evening meal. Indoor heated pool and jacuzzi - which was actually hot. Cons were simply the heat - we were there in the last week of July when there was a heatwave, which was lovely by day - but by night too much as there’s no air conditioning in the rooms or indeed elsewhere in the hotel. Outdoor pool not heated - in fact, freezing.
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff very pleasant and helpful throughout. Room good size, large comfortable bed, bathroom with shower and bath. Ample toiletries supplied. Hospitality tray, which was replenished daily. Very good breakfast, with wide choice. Free parking on site. Good wi-fi. There I are two pools and spa, but unfortunately we didn’t have time to go in either. Hotel is about 20 minutes walk from St Helier where there are plenty of shops and restaurants. Buses also stop nearby. Only a couple of small gripes. Room next to us had TV on loud, walls are not very soundproof. Also weather had turned cold even though it was early September and there was no heating in the rooms. Otherwise great stay and would recommend.
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

Kim

Liked: Cleanliness
Disliked: Room comfort

Avoid....no air-conditioning!!!!!

Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night. Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep. Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!! Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!! I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay. Very disappointed.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux

Hôtel magnifique, de très beau standing. Les chambres sont très belles et très confortables, bénéficient de tous les équipements utiles. La salle des repas est vaste et les repas très soignés. Le personnel est disponible, à l'écoute des besoins, et on a l'impression d'être dans un hotel de luxe. Je recommande vivement les repas , car la variété des plats et la présentation sur les assiettes sont exemplaires. Ma femme et moi reviendrons sans hésiter dans cet hôtel lors de notre prochain séjour. Bravo à toute l'équipe.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent !

Accueil très courtois, bel établissement. Ambiance feutrée, so British. Excellent petit déjeuner. Dîner copieux et à l’excellent rapport qualité-prix, service chaleureux et aux petits soins. Piscine intérieure très agréable. Seul bémol : le manque d’insonorisation de notre chambre. Nous retenons l’adresse pour un prochain séjour à Jersey !
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good food, friendly efficient staff, some bedrooms dated and in need of update but overall good accommodation.
Stayed 5 nights in May 2022
Verified

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice room but far too hot even with heating off … was unable to open the windows. Breakfast was excellent.
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and ready to help the food was great
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First class

First class service, food excellent all the staff were very helpful.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & comfortable room Excellent well organised breakfast
Stayed 1 night in Jul 2021