Red Stars Hotel4.0 out of 5.0
Recent guest reviews
Enjoyed our stay here. Beds and food were good and staff very helpful and gave out their hotel cards so we could give them out to taxi drivers so we could find our way back after attending the ballet or sightseeing. Unusual decorating theme but place was clean and well kept, quiet and did require us to take taxis to sightseeing locations.
I was in St. Petersburg on a concert trip, and this was my second time staying in Red Stars. The location is good if your main interest is the Mariinsky Theatre, otherwise it is a little bit far from the centre. I like the hotel, the rooms are nice and well equipped. The reception is very welcoming, helpful, and polite. My only problem with the hotel itself is that in the wintertime the rooms are too hot. To make my room cool enough to sleep I had to keep the window open before bedtime (in winter!). What is a bit disappointing is the restaurant. The service in there can be painfully slow, and the menu is not very interesting (and the prices a bit on the high side). You get the picture about the service when I tell that the first night there were two wrong items in my bill, and on another day I found a piece of plastic in my soup but after pointing that out to the waiter I was still charged full price. I wish the customer service in the restaurant would be the same level as at the front desk, then maybe this hotel would deserve five stars.
I really enjoyed my six days stay at Red Stars Hotel. The rooms are very comfortable, the WiFi works all the time and the internet cafe with access to desktops is a nice addition, especially when you travel with only your phone. However, I want the emphasise the level of service which is very high. The front desk was constantly staffed with the kindest, most attentive and welcoming people. Their English was very good and they were always ready to answer questions, look things up, call a cab or print a boarding card. I even had issues with my room being too hot and they upgraded me to solve the issue. It's probably the best service I've had in a hotel ever, and I've travelled quite a lot.
Nice rooms with plenty of place, good breakfasts, nice stuff. Very clean. Location is not ideal, but very close to center 20-30 minutes walking distance. You coul also take a taxi it really not expensive .
I enjoyed my stay at the Red Stars hotel, the room was large and comfortable, with a nice and well maintained bathroom. I would have liked to have had a kettle and tea/coffee to make drinks, but there was a bottle of water provided each day and a minibar, as well as reasonably priced room service so it's not that important. The staff were helpful, but not particularly friendly. When I arrived at the hotel they did not offer to help me with my bags to the room or offer a map of the city and local area. They also did not tell me anything about transport or how to get around, which I would have liked but it's possible to find out other ways. The location is about a 20 minute bus ride away from the centre of town, so not walking distance but not too far. Overall, I would stay here again, but there were things which could have been improved.
When I got the hotel, I thought I was getting it in central. However, its little away from the central. I can't blame hotel for lack of proper research on my end. However one bus ride can get you to central. Getting to hotel from Airport is little tricky if you use public transportation. I needed 4 changes to get there. Better idea is you email hotel in advance about directions and smoothest way to reach there. Staff spoke great English and even had American lady working there. So i was well taken care of. When you are in foreign country where people don't understand your language well, it is always good to have hotel staff that understand you. That way you can get most information easily. If staff hadn't told me about drawbridges tour, I would have never seen such a spectacular sight. I also didn't know that if I got stuck on another part of the town, there was no way to get back to hotel. I love the staff here. Hotel is very close to famous Melinsky theater though. Room is very spacious and modern. The view is pretty good. I went there for white nights and was amazed. Although its very weird to have Tokyo theme everywhere. Or you could have made Tokyo style hotel with Japanese electronic toilets. I am a vegetarian and I had no problem with Breakfast or food. Although i was bored of having same food everyday. Just wished they had more options for me. Hotel WIFI was one of the fastest WIFI I have ever used in my life. I uploaded all my pictures on cloud within 2 hours. It was dream speed.
Staff is very very friendly. Rooms are bit small but very comfortable. Breakfast is good and room service is nice. They booked taxi for us for the city tour which is very economical. Spar supermarket is near to the hotel.
The Reservations staff was extremely helpful and responsive during booking and provided great and prompt assistance with providing our visa support documentation, for a smal fee. I was extremely anxious about these initial steps in the Russian travel process, so receiving such prompt service made me feel much better. We had limited interaction with the staff, as we were out and about most of the time, but the front desk staff was cordial and helpful with items like printing train tickets and arranging for a taxi on the last day. The hotel itself has unique and edgy decor, with each floor having a different city as a theme. The room was a nice size and clean and quiet. The hotel is a beautiful and safe 30 ish minute walk from the main attractions in the city, which allows for you to enjoy St. Petersburg without the constant crowds.
Very singular place to lodge. Comfortable, cosmopolitan not far from city center (40min walk). Did my graffiti and everything on the walls. Good breakfast (not usual in Russian hotels). Price is somewhat high although reasonable in Saint Petersburg average cost.
I had low expectations for this hotel and when I first arrived the decor and casual style with graffiti in the walls kind of scared my wife. It only took us a few minutes of interaction with a friendly staff to realize how cool the hotel actually was. Service was great, rooms were very clean, tidy and modern, bathroom amenities were great and hotel services were good. They also prepared my room in advance knowing that I would be traveling with a baby, which was awesome! Hotel is relatively close to most attractions and they can help you make your plans if you don't know where to go and what to do. On the downside I think the mattress could be better, which I rate at below average for good hotels.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Rooftop terrace
Red Stars Hotel places you within 3 miles (5 km) of popular attractions like State Hermitage Museum and Winter Palace and Kazan Cathedral. This 54-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. On the riverwalk, it's also near Palace Square and Church of the Savior on the Spilled Blood.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 8 AM to 11 AM.
All 54 soundproofed rooms feature refrigerators, minibars, and free local calls. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Free bottled water, safes, and desks are also standard.
Guests of Red Stars Hotel enjoy a rooftop terrace, free WiFi in public areas, and conference space. There's free parking, and an airport shuttle (available on request) for RUB 1500 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 261 reviews