Ambassador Hotel4.0 out of 5.0
Recent guest reviews
Build approx. 10 years ago, this is a very modern and nice hotel. Minus for the carpets in the rooms and NOT being able to adjust the temperature. Really modern interior, good breakfast / lunch buffet restaurant (9th floor - with a VIEW), Helpful staff everywhere, making our stay really pleasant. High quality wifi, nice lobby bar and a souvenir shop in the lobby. Recommendable!
I stayed here as part of a tour group and the hotel is ideal for that. Breakfast buffet is outstanding in selection and variety including fresh fruit and excellent bread and pastries - the fresh omelette is a real treat. The rooms and bedding were of a very good standard and having water coolers on each floor was very practical. Concierge was most helpful in arranging tickets for us and bar staff were excellent. Seeing senior managers walking around very positive! I liked practical things - like having a cash machine and souvenir shop in the lobby. A hotel more for groups however than a single traveller as it's a good 10/15 minute walk to the Nevsky Prospect but some good restaurants nearby.
Location is fine for visiting the main sites - 10 minutes walk to the underground, twenty to the river Neva. The hotel presents well, is clean and functional, but breakfast is not well managed, leading to shortages of crockery and dishes at busy times. Worst for us was the high charges for use of the pool after 11.00am, which meant we did not use it later in the day, when we really wanted to. Challenging the guest relations manager, we were told it was to avoid it becoming a 'frog pond'! On the plus side the reception and concierge staff were excellent.
In my travels I rarely write reviews. Once I return home and go about the normal routine of life, I rarely give thought to writing a review. It is only when a hotel stands out as something special that I make the time to write a review. Ambassador Hotel is one of those hotels. I have stayed at the Ambassador during four different visits to Saint Petersburg. Each visit was over a week with the last visit being December 29th through January 6th of this year. There are many things I like about the Ambassador but I will just mention the main reasons I stay here. First and foremost are the people who work here. Just as in any business, it is the people who truly make a business successful and the Ambassador Hotel has a great staff. From Victoria and Alexsey (sp?) at the reception desk who are both very professional and pleasant to the waiters, bartenders and frankly everyone else at the hotel, the staff stands out and makes a stay at the Ambassador an enjoyable one. I also stay because of the rooms. The rooms are well furnished, comfortable, very clean, and of decent size. I have always stayed in a standard room which has been more than adequate for myself as I travel alone. I am sure the higher end rooms are just as nice, if not nicer. The hotel's location is also convenient. It is within walking distance to most of the tourist attractions. Or if you do not feel like walking much, there is a metro station just a couple of blocks away. The metro fare is 45 rubles and the turnstiles take credit cards which is very convenient.
Travelling to St Petersburg by myself I was filled with some trepidation; but on arrival at the Ambassador hotel I felt immediately at ease. The staff on the front desk were excellent and check in went smoothly. My room was spotless and comfortable. I ate in the restaurant each night and enjoyed the variety of food available. Breakfast is also of a high standard. My only complaint was that during my stay there were many groups in the hotel. This made it difficult to find a seat at breakfast time ( and I tried different times!) Special thanks to the concierge and restaurant manager who were extremely helpful. I will be back!
The Ambassador Hotel reminds me of big old hotels from the 1920's though I have not idea how old it is. When you enter the lovely lobby there is a stunning chandelier over a bar area that is a few steps up from reception. The effect is of light, space and a feeling that you are definitely not in a cookie cutter chain hotel. Our room was a bit more of what I expected a Russian hotel room to be (my first visit to Russia so I admit I may have formed my impressions from movies rather than fact). The room had a dark red carpet with some major spill stains (ink?) on it, somewhat gloomy gold curtains that were set out from the windows; it turned out they were hiding a huge radiator cover.The furniture was dark brown, nondescript and seemed a bit shabby. The bathroom had a very high tub and was fortunately equipped with a good grab bar as I am short-without it I would have needed a stool! But there was a full shower curtain. LInens and pillows were fine and the room had a safe. The dining room was on a higher floor and was spectacular --two stories with huge windows overlooking St Petersburg including the glittering gold dome of St. Isaac's Cathedral. Breakfast was very good, with a vast array of fruits, yogurts, sausages, lox, pastries and croissants, eggs, cereals.
We spent 3 nights at the Ambassador Hotel as we explored St Petersburg and found it a great location. Our room was compact but clean. It is a large hotel and so breakfasts were very busy- after the first morning we learnt to go early to secure a good table! Omelettes were made to your order by a lovely young man and were delicious. Staff were always helpful and the two bars were handy for a drink after much sightseeing. We really enjoyed our meals at the Georgian restaurant just down the road - very authentic tasty food and highly recommended. Don't be put off if it is a bit empty! Make sure you get the hydrofoil to Peterhof as it is a quick and interesting ride there and the gardens are amazing! Don't miss it.
We're brazilians. Last January, we were in this hotel and my wife bought a russian doll (with a black hat) in the shop of the hotel. In a moment of distraction, in the lobby, my wife forgot her doll in a bag, next to a sofa. After, we did return to Brasil. We sent an e-mail to the hotel, asking for the doll. We did propose to pay post services to delivery the doll for us here in Brazil. They ignore us. We did not receive neither an email. The hotel is very good and confortable, but we lived this unpleasant experience. Daniel email@example.com
Extremely nice hotel, staff spoke excellent English and were always pleasant and willing to help. Rooms were spacious and modern and were always kept to a very high standard. Views from the roof restaurant were stunning, plenty of variety at breakfast and meals were of a good standard. Only niggle was no coffee/tea making facilities in room.
Very beautiful lounge, a resto with a captivating view of the city. Great variety in breakfast and dinner, extremely clean, near the centre and bus stops. Only default is the size of thetwo bed room. Quite small, but not uncomfortable. All in all, a good choice for a comfortable stay in the city.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 814 reviews