Mercure St Martin Marina and Spa4.0 out of 5.0
Recent guest reviews
The Mercure hotel is located on the Sandy Ground strip. It offers a beach, a nice pool and a water sports club proposes many activities (flyboard / hoverboard, jet sky rides 1h, half-day, full day with meal) for reasonable prices, a spa, a wellness center, a shop. The main asset is the beauty of the site and the completeness of it's service offer. The rooms have been renovated recently and definitely propose a high quality standard. They all have a terrace although the view varies significantly. Be sure to ask for a lagoon view. Room service is good and rooms are clean. What amazes are the gardens. Many flowers, shrubs, palm trees and a superbe night color changing lighting. The whole is nicely cleaned-up. The manager / owner has a passion for arts. Many works of art around the site, large paintings of the walls. It's an obvious differentiator which we seldom see in resorts. The pool is nicely located near the bar / restaurant. Its generally calm during the week and has a more family ambiance on Sundays. The Air France crews stay at the Mercure, meaning it obviously offers calm and a good level of service. The front desk, although held by young staff, is efficient and responsive. One thing I have appreciated is that the general manager is available in case the special requests you may have cannot be fulfilled or in case of bad service. He involves himself in person. Your responsibility is just asking to meet him! The restaurant offers a medium level cuisine with European and Creole influences. The service can sometimes be lengthly but is responsive in case you claim a quicker service. Prices are in the 15 to 25 € average, which is fair considering the quality. Special events like seminaries, weddings can be organized on demand. The breakfast self-service is slightly expensive (22 €) but definitely offers a large variety of continental and American choices. The hotel proposed a car rental service, which we've experienced, for a very competitive price (25 €/d). This is very convenient as there is no need to grab a taxi to go here or there pick your car, drop it back. Prices drop for an extended stay. The hotel proposes a transfer / taxi service for a good price in a recent, large and well maintained car or minivan (it's not a detail!) depending on the number of guests. The hotel can organize your transfers or excursions. Transfer prices to / from the airport are charged 20 €. If you are a business traveler or a family, this hotel can fulfill both in a relatively smooth manner. A free wifi service is available and meeting rooms can be booked as needed. The general impression is that the hotel, if not absolutely perfect on all service aspects, accomodates your willingness, way of life and culture. Remember that Sint-Marteen / Saint-Martin is very international. Staff is bilingual French / English, if not also fluent in Spanish. I recommend the Mercure whatever the purpose of your visit is if you look for a higher service than average and deserve some calm.
I stayed at this hotel for a few days on vacation with friends. I found the staff was very friendly and helpful. Most of us where English speaking, but we did have a french-speaking person with us as well. Here are major points below: Check-in: easy and quick...you have to leave a credit card on file for incidentals, which is fine. The staff was helpful, and helped us arrange taxis and transportation to and from some of our destinations. Room: the room we very nice. We booked one of the privilege duplex rooms, which was one of the big, loft style rooms with 2 bathrooms (1 king and two twins). The view of the marina was BEAUTIFUL from the room. The room was clean as well. At times, we say a few small ants, but not unexpected in the climate. We also had an expresso machine in our room, and were able to make tea also. The staff was helpful, and brought us towels are needed (I don't think they have those small washcloths available). It also came with a refrigerator and TV. The electricity in the room went out overnight for one night, but staff sent the technician early the next morning and it was promptly fixed. They let us check-out late the next day at no additional charge, which was nice (usually an additional 10 Euros).I was pleased with how they handled everything. Hotel grounds and Amenities: Hotel grounds were kept nicely. The pool area was simple, nice and clean. There is a restaurant in the hotel, but I agree with the other reviews, it was expensive. But the food was very good. Breakfast every morning was satisfying also. There were eggs, bacon, potatoes, breads, lunch- meats/cheeses, orange juice, water, and pancakes. No complaints at all, and the staff at breakfast was nice and helpful! We didn't walk to the actual beach, and we also did not go sit by the lagoon either, so I can't speak on any of that, unfortunately. St. Martin: The hotel is on the French side, which is definitely more quiet and low-key than the Dutch side. The currency is the Euro on the French side, but everyone takes US dollars, which is great. Just make sure you ask them what the price is in US dollars. There were a number of small eateries within a 5 minute walk from the hotel. There was a sandwich shop close by that was delicious and a pizzeria as well. The prices were cheaper also. There is also a souvenir shop in the hotel. There is WI-Fi at t he hotel and it works in the room and on the hotel grounds, which was excellent. We took a taxi to go party on the Dutch side one night and had a great time! Although be warned, the ride to and from was expensive. Try to negotiate the price if you can. The airport in St. Martin is air-conditioned and we did not have any issues making our way to our destination from the airport. I can't speak much on how much a taxi ride will cost. We arranged private transportation to and from the airport before our trip. But the ride to the French side was about 25-30 minutes. It was scenic, and full of narrow roads and hills. I recommend taking a trip to St. Barths, Anguilla, or any of the other small islands off the coast of St. Martin while you're visiting. It's definitely worth it! The beaches are beautiful, and the views are spectacular. The weather was in the upper 80s while we were there, and yes, it was humid! But it could not have been more perfect. Beautiful place to visit.
Front desk very friendly as was the bar/restaurant staff. Great fresh OJ and pineapple juice. Hotel grounds were beautiful at night and quiet. No wash cloths in the bath room, but all was nice and clean. WIFI worked well. Restaurant had tasty lunch. Three friendly cats roam around to help with leftovers. Will return.
I went here for camp and had a lovely time. In case it is not obvious, there is no beach on the property. Pools, yes. Beach, no. If you want to get to a beach, it is a walk-- which I normally do not mind, but the roads are not necessarily structured for pedestrian walking. Food was good. Although I did not have a bad experience at this hotel, I would not necessarily visit again UNLESS I was attending camp again.
Hotel Mercure has been an island of peace and wellness! I was in St. Martin for a few days and had a great time at the Mercure hotel. My room was very spacious with a lovely private patio, the beach is well equipped with nice and fun amenities. Make sure you dine at their restaurant, the food is amazing; everything is super fresh and delightful.
We got an upgrade room :-) Ground floor, large, clean; unfortunately without outside space/trasant/shadow, The pool is pleasant also the umbrellas are a bit small for 2; the sun is though there. Restaurant is OK, not much people at evenings, menu is not extensive, but food was correct (do not expect local specialties though; for this, go to lolos). The garden is VERY nice, with statues and paintings, lovely, as well as hamacs and other intersting places to sit. We did not use the spa (not that attractive when the outside is hot), but it has one.
Staying here on a business related trip. First time in St Martin; but not my first stay in the Carribbean. Hotel grounds are well kept; nice small beach area and huge bedrooms which is great. However, this hotel is let down hugely by its inattentive and demotivated staff, most of whom demonstrate a "can't be bothered attitude". Attention to detail is lacking everywhere... Hotel printer located in the lobby area was broken for 2 consecutive days; even though it had been reported to Reception Staff. Printing paper wasn't replaced in the printer itself; ink cartridges had run out completely and were not replaced for days. During breakfast at the hotel's restaurant, the staff seemed overwhelmed by the number of guests. Dirty plates left lying around, tables not made up for the queue of guests waiting to enter. I certainly do not expect to have to lay up my own table before I eat! Shabby restaurant environment with a very limited buffet style breakfast. I was astounded when my colleague was told he could only have 1 banana for breakfast! Since when did rationing come into effect in this part if the world! The staff in this hotel seem very demotivated. Yes, they do the minimum to get by, but I would not describe the hotel as being customer centric in any way; unless of course you are French in which case the story is very different. Smiles all round and nothing is too much trouble... I am glad I'm here for a work related visit rather than spending my hard earned money to come on a vacation. There are certainly nicer hotels on this island within the same price range; where the staff make you feel valued and special. Staff who take pride in what they do and above all staff who are well trained and engage with their customers in a friendly and professional manner, without the "huffing and puffing; eyes raised to the sky" attitude. I will not be returning to this hotel again. Much room for improvement.
What more can I add... we spent 7 nights in this place, everything was perfect as it is an Accor hotel, efficient staff, perfect breakfast (even if it stops at 10am...), quick room service, easy check in/out, friendly staff and nice location on a quiet part of the island. Rooms are huge, shower is perfect, balcony, sound proof, all you need for a perfect holiday stay. 5 stars.
My wife and I stayed at the Mercure for a week and could not be happier. From check-in to check-out the entire staff was incredibly helpful, friendly and made us feel at home. The room was in perfect condition at check-in and cleaned to perfection daily (sorry about all the sand we brought in). The restaurants breakfast buffet is the hotel usual, but the dinner was amazing. Thanks for making our visit to St. Martin enjoyable!
We were shuttled to Mercure when our flight was unexpectedly canceled (257 passengers). When we arrived at the hotel after 8 hrs in the airport (close to 5 sitting on the plane) we were impressed at how organized the check in process was. By the time we dropped our bags in the room and walked to the restaurant they had a fish dinner waiting for anyone who wanted it. The next morning the breakfast buffet was delicious with the owner himself serving right out of the oven croissants. The room was spacious and spotless and as others have mentioned the art work around the property was quite neat. Overall a great stay.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Mercure St Martin Marina and Spa places you within 3 miles (5 km) of popular attractions like Marigot Market and Fort St. Louis. This 147-room, 4-star hotel has a marina, a full-service spa, and a restaurant. It's on the waterfront and also near Maho Beach and Mercure Beach.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.
All 147 soundproofed rooms feature sofa beds, minibars, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, free bottled water, and safes.
Guests of Mercure St Martin Marina and Spa have access to a marina, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a steam room.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 705 reviews