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Mercure St Martin Marina and Spa

4.0 out of 5.0

Recent guest reviews

I was in St. Martin on a Business Trip and loved the way the Staff (specifically, Anna) dealt with me and made it a wonderful experience. On top of that, the room was amazing with a huge Balcony. Love it. Cant wait to visit this place again.

Things did not begin well. We had sent an email to the hotel to arrange for their shuttle to pick us up. We received an email confirmation from Jerome at the hotel. The plane arrived on schedule. The shuttle did not. We called the hotel twice after waiting 30 minutes. They said the shuttle was coming. The third time they said to take a taxi. The front desk person was unapologetic. However, our room was clean (no mold as reported by a previous reviewer and one of us is allergic to mold). It was large, featured a wonderful shower, had a great balcony. The sun shone and the pool was lovely, although short on working umbrellas. Karaoke Night and the Sunday afternoon Pool Party both featured loud and long music we did not care for. The Internet never worked in our room, but did work usually in the lobby. On the last day, when we were trying to get boarding passes, the hotel changed the server without notifying any of the guests. Although the front desk staff tried to help, they were completely ineffectual. Finally we were rescued by another guest, who let us use his personal hotspot to check in and get boarding passes. With the exception of the shuttle and Internet experiences, the front desk staff was generally cheerful and helpful, dealing with a lost (eventually found) wallet, helping us with the safe in our room, getting a rent-a-car, beach towels etc. There was still hurricane recovery work being done at the hotel, but that was to be expected and was not too disruptive or noisy. I liked being on the French side of the island and would consider going there again.

I have learned my lesson. I will never book another hotel in this chain or any other that does not offer some sort of cancellation policy that refunds most or all of the costs committed to stay. Beware of paying up front.

Our January 2018 cruise was slated to leave out of St Martin. Due to limited flight options, we booked a hotel stay before and after the cruise at two different hotels. When the 2017 hurricane hit, the cruise was relocated to Barbados. One St Martin hotel instantly refunded our stay. After months of calling Travelocity, attempting to call Mercure directly, working with an attorney, and disputing the charge through the credit card company, we lost. Mercure refused to do the right thing. No refund. No future credit. NOT pleased.

Same problems that other indicated with non-refundable reservations and the refusal to refund. I spoke with Accor Hotels multiple times and said that it was up to the individual hotels, and even though the island - much less the hotel, it appears - was not ready for visitors the hotel refused to refund the room. Fortunately, my credit card has insurance that refunded my amount but doubtful we'll ever consider it again.

Stayed here and the food was expensive 30 is dollars for a beer and hamburger 25 dollars for breakfast cold tea and 2 fried eggs that were half cooked when asked for hard fried hotel room was clean and comfortable towel smell of almonds and tv is all in french also no usa plugs to connect ant devices Eutopean style plugs in walls romm cost 215 Euros a night staff not over friendly beach had digger on it to move sand from sea to beach not really recommended

I will review Mercure but want to add a more general review of the what is happening in St. Martin/St. Maarten. We are long time visitors to this beautiful island so we have seen and visited all corners of the island. We went down in December, 2017 just 4 months after Hurricane Irma and visited again this past week (late February, 2018). There continues to be progress as the island slowly recovers. So, first thing, reset expectations and be patient if not everything is as you once experienced or expected. I witnessed residents and business owners working hard to provide as great an experience as possible for guests. Hotel Mercure is a great example of this. Yes, the hotel continues its reconstruction. Many rooms have been refreshed and we were very pleased with our room. The beach was being redone when we were there and the pool is fully operational. We ate breakfast a few times and dinner once at Mercure and were very pleased. Hotel Mercure lost a lot of staff after the hurricane as many residents permanently left the island. They have since hired more staff and we had no issues whatsoever. We were fine with the construction workers and a little mess because we know they are investing in their future. We had not stayed at Hotel Mercure in the many years visiting the island but we will do so in the future. Our favorite restaurant on the island, Mezza Luna, is located almost across the street from Hotel Mercure in Nettle Baie. Mezza Luna is not open yet but the plan is for it to be open for next season. Now, a couple things to note if you are planning your trip to either side of the island. First, Orient Bay will not be a place to visit until next season. The hurricane sadly took out all the beach resorts and damaged many hotels so it is essentially out of commission. Work has started to rebuild Orient Bay and the Five Star resorts will be back. The Village at Orient Bay is a different story and is partially open again with three restaurants now fully open - Little Italie, Cote Plages and Le Petit Bistro. A couple others were nearly open and the entire common area is all complete. We ate at the restaurants and the meals were every bit as good as before the hurricane. Definitely worth going back. The other area hard hit on the french side was Grand Case and the line up of five star restaurants. Recovery is slow here but there are signs of a rebirth. The Blue Martini is fully redone, open and wonderful. Three restaurants were open including Bistro Caraibes, Piazza Pascal and La Villa. We had a wonderful dinner at Bistro Caraibes. And the other good news is that the Rainbow Cafe is fully open in Grand Case and we spent two wonderful beach days there (chairs and umbrellas available) and enjoyed lunch in their restaurant overlooking the water. Another highlight on the french side remains Loterie Farm where we spent two of our days enjoying their awesome pool, cabanas, and food. Loterie lost their sit-down restaurant and bar in the hurricane and those will be redone later. But they are fully functional in terms of food and bar service. This is a must see if you visit. Marigot is also showing signs of recovery with the West Indies mall completely open, the open-air market is there daily and some of the restaurants are open along the streets. Moving to the dutch side, clearly a lot of effort and money by the cruise ship lines went into rebuilding Philipsburg especially the boardwalk and Front Street areas. Other than a couple places still under repair, you will be hard pressed to even know the place was hit by a hurricane. Now, if you head over the Maho, it's a different story. Maho is essentially out of commission but under construction. The Sonesta hotel is nothing but a steel frame but will be redone. It will be a while before Maho is operational. Having said that, the ever-favorite Sunset Beach Bar is fully open and better than ever. They have expanded and refurbished and you will not be disappointed. Ok, I will stop there other than to say the weather is awesome, the water is still that beautiful blue and green and the people of the island are welcoming. I would not hesitate in advising anyone to visit the island as it recovers. But, if you do so, be patient. The people of the island are doing all they can.

We booked this hotel for February post cruise. Due to the hurricane our ship was re-positioned to Barbados. We booked a non refundable room but hopefully thought that the Mercure at Nettle Bay would understand our position. After numerous phone calls and emails all being promised a reply non were received. We explained that we thought the hotel would not be of the standard expected so soon after the hurricane, had we decided to cancel the cruise and go to St Maarten. We had also pre booked a meal which we had paid for. No monies have been refunded not even a polite reply. So it has been interesting to read the latest reviews since the hurricane which confirmed our thoughts. We will be returning to St Maarten later this year or early next year as we would like to support the island after such a devastating disaster. We would have loved to stay at the Mercure as we were so looking forward to our visit. Obviously we cannot consider this hotel after such poor treatment from the hotel. So disappointed.

We visited the hotel, since we had a reservation made before Irma, and it was not cancelable. The hotel meets to spend the stay. But there is nothing to highlight. After irma there are many rooms that are not yet available. We understand that there is still a long way to go before the hotel is in optimal conditions, but I think that the next visit would evaluate other options. Breakfast seemed poor, although the view of the place where one has breakfast is beautiful and quiet. There is a pool, which is not heated. We had many cold wind days and we could not use it. A whole day, there was no electricity at the hotel, but we were able to handle it. Monitor the issue of room service, 2 days there was no cleaning. Points to note: the restaurant and its dishes, the attention of the people at the reception, the day of the checkout, they let us use the services of the hotel, we came from the beach, and they gave us a shower to clean up. They also told us that we could use the pool. Another important point is that the room has a refrigerator and the Wi-Fi coverage is excellent.

The hotel opened after irma, but it not very safe- a lot of electrical cables, debris laying around, beach still not cleaned. It is not up to any standard we are used to with other Mercure hotels. Hotel is more a construction site at the moment, still a lot of things are not working and the explanation for not working is always the same - irma. Hotel has been reopened and is not offering the expected standard and services - far from it.

Route des Terres Basses Nettle Bay

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Mercure St Martin Marina and Spa places you within 3 miles (5 km) of popular attractions like Marigot Market and Fort St. Louis. This 147-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool. It's on the waterfront and also near Maho Beach and Mercure Beach.


Dining

This hotel is home to a restaurant and a bar/lounge. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 147 soundproofed rooms feature sofa beds, coffee makers, and free newspapers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Guests of Mercure St Martin Marina and Spa enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 24 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a steam room, free WiFi in public areas, and 3 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 740 reviews