Guest reviews for St Lucian by rex resorts - All-Inclusive
worse experience ever had at a hotel
This hotel should never have been rated a 3.6. The food was lousy and uninteresting. I love Caribbean food but did not enjoy it I should mention when we first checked in to the hotel the ;person at the desk was very nice. The room was very lousy and looked like it came out of the Noahs ark. They are still reliving the '70's. Very ugly décor. Smelled of bleach, I do believe those rooms are moldy. W e requested and paid for ocean front room and we had to walk up and down stairs and no elevator. In fact the first time we checked in to Rex Lucian we carried our luggage up the stairs. My wife has a problem with her ankle and find it ;painful walking so did not need to be put on the second floor without a elevator. This review covers both the rooms we ;purchased. The had to change us to the Papillon and that was just as bad. The room my daughter was in was very moldy. We got terribly sick. We would never ever go back to that hotel even if you were to offer it free of charge. The people who did the water front amenities were fine and only a couple of people at the eating earing were nice and friendly. Going back to the room the Papillion consisted of two beds and a small television also a chest of drawers. There was not chairs to relax in. You need to send someone to investigate the rooms. If the guests are rating the hotel then that is the first time they have every stayed at a hotel.
great hotel excellent location
This place is very modest and shows some aging but is still one of my favorites. You really can't beat the location, friendly staff and value. If you're looking for super high end you might want to look somewhere else. If you're looking for a charming relaxing hotel with with a great caribbean vibe you may have found your place. If I ever make it back to St Lucia I will absolutely stay here again:)
in bad need of remodeling
We travel a lot and don't complain much. A broken tile or an antiquated tv don't faze us. However, the SL is definitely in need of remodelation. The Pros: - location: Reduit beach is gorgeous and if you are not in the all-inclusive plan, Rodney Bay offers many places to eat or have a drink - the staff is very nice - it's clean The Cons: - this hotel doesn't really cater to children: even though it has a kids club, it is only open from 10-12 and 2-4, and while we visited, there were never any other children there. On the plus side, Doreen, the person in charge of the kids club, was great and played with my daughter even though she was the only child at the club - only one small (and not very clean) swimming pool - everything is old and in need of repair: closet doors with missing knobs, stained lamp shades, dripping sink, safety deposit box with malfunctioning screen, old tv that didn't work well - we requested a room in the second floor and were told their policy is to place families with children in the first floor only... that was new for us... - the food was OK, but there are only 3 restaurants and we had to eat at the buffet every day, as there were no reservations available at the other two the whole week! Management should organize this better so that every guest gets a chance to eat at all the restaurants at least once - wifi at the room was weak (hit or miss) Other: - we requested an extra bed the second night we were there and it was brought to us the next day - we didn't experience the invasion from cruise tourists at the beach that others had mentioned.. the beach was clean and had few people, but the sea was rough for most of our stay - the hotel doesn't offer any activities at all, which could be a plus for some, but was a minus for us as we were hoping to have the kids engaged and entertained
I think we stayed in the best area because the view and beach area was so great. There was a lot to do in the area and the hotel was very clean and staff was so friendly and helpful. Sy Lucian by Rex is a 3 star hotel that acts like a 5 star.
pretty good all inclusive resort
Our experience overall was good. The drinks were really good and strong, nothing skimmed there. The food is buffet style and the menu doesn't seem to change much. My mom and I ended up eating town a few times, which we didnt mind.The view from the beach is absolutely breath taking. Friendly people walk down the beach and sale you local souvenirs and are very knowledgeable about the island. The rooms were very tidy and house keeping came everyday to clean. The best attribute of this resort is the tour agency for sure. We had a driver one day who drove us all around. He educated us on island life and facts, went to see the Pitons, and much more. One day we also took a boat to another island, Martinique and shopped and swam on a black sand beach. Our last day there we hired the same driver by request to drive us to the market in Castries, do some shopping and the end the night with a little fun at the street party in Gros Islet. We had a wonderful time! Make sure to ask for the driver Jerry, he is the best! It was a good place overall to stay for our first time in St. Lucia!
great beach - free wi-fi
Comfy clean room, beach is great. Dining room wait staff slow, after speaking with food service manager, service improved somewhat. Bar service good. Resort is walking distance to shops, casino and main bus stop. This resort is by no means luxury, great if you just want to chill and enjoy the beach.
a most pleasant stay
The Rex has the best beach for swimming! The reception (by Franklin) was very warm and pleasant. Having a room with a balcony close to the shore is thrilling and beautiful with the look on Palm trees and nice flower gardens - dream of the south ! The Rex deserves more stars - but, please keep it simple unpretentious and as quiet as it is now. We enjoyed so much the music and also the silence, just hearing the sea. Nice food- was not overbearing. Of course the catamaran trip to the unique Pietons was wonderful. We would have liked a short stop to the old fisher village (Anse de Raye), but next time. We will definitely come again next year !!!
This is a great place to stay if you want to disconnect from reality and decompress. The resort is strictly three stars in all regards. The entire place could use an update/renovation. The beds are pretty wretched. I'm in my 30s, and my lower back pain upon waking was a little alarming. It's wonderful to be right on the beach. The beach itself is good, not great. The food is decent. Breakfast is the best; definitely get the fresh eggs made to order. Lunch needs some help. Dinner was pretty good. If you opt for a non-inclusive option, the hotel is across the street from many restaurants, local ones and American chains. There's a supermarket and a mall a 5 minute walk from the hotel. Be advised that the hotel is 1.5 hours from the airport, which can be a little taxing after a flight. The mixed drinks were tasty. The beer was warm. I was happier buying a six-pack of Piton from the supermarket, keeping it icy cold in my fridge, and then drinking on my balcony. Staff was pretty good, though some members did not have much of a personality, and many of the servers need to learn to smile.
beautiful beach, not-so-beautiful service
This hotel's on a beautiful beach, so there's that. And it's close to town, within walking distance, which is great if you want to explore or hit the casino (fun). The service, unfortunately, was hit-or-miss. It took a full day to fix our air conditioner (ugh), and that was after several reminders. While some employees were friendly and accommodating, others seemed almost bummed out to acknowledge us when we asked for something basic. Word of advice: bring an adapter! There wasn't one available at the front desk the entire time we were there. We found one in the only store in town that carried them, but that was just lucky - it was the last one in stock! Phew! Food was adequate. I'll leave it at that. You'll have a great time here, like we ultimately did, if you spend a lot of time on the beach, go on a tour (we zip-lined through the rain forest!), enjoy the Saturday night entertainment on the beach (so fun), and don't expect a red carpet. But DO expect a working air conditioner! Insist upon it!
Staff very helpful, food was good, shopping close by around the hotel ,walking distance to other resterants and bars outside of the hotel also you can walk down beach for different food places. Beach was nice. overall we really enjoyed our stay. Hotel was an older place so rooms were a bit dated but comfortable and clean. Had many sitting areas around hotel and bar and beach area. Staff were very helpful. If you wanted to try different things on the island or tours. I would recommend place.Good value and good starting point to learn the Island,