Boucan by Hotel Chocolat4.5 out of 5.0
Recent guest reviews
This is a great hotel if you like small spa-like experiences. There are only about 20 units - go for the luxe lodge style as it has an amazing deck/view and awesome “outdoor” shower. The mini fridge re restocked daily with fresh water and chocolate treats from the kitchen. It’s a great place if you like active vacations. It’s not for you if you want to lie around the pool or beach all day and be served drinks. Not suitable for families/children. There’s no AC in the room but there’s a good breeze, excellent ventilation, ceiling fan and mosquito net on the bed - we slept with the duvet and the doors wide open to wake up to the awesome view. It’s in the middle of a rainforest/cacao plantation with great views of the local mountains (Pitons). No ocean view or readily accessible beach. Nice infinity pool with plenty of comfy loungers and shade - usually no more than 2-3 couples around the pool. Lots of free snacks and water - honour system for drinks in the fridge. Easy to order food and drinks via poolside phone. Have sunset drinks at Ladera resort across the road which also has a fine restaurant. Very close to other excellent resort restaurants and most of the worthwhile activities in St. Lucia like sulphur volcano, mud/mineral springs, waterfalls, zip lining, hiking, beaches with best snorkelling. Town of Soufriere is very close.
We booked this holiday March 2017. Half way through the year I started looking at the reviews wasn't too concerned about the negative reviews. On arrival I just couldn't believe the people who wrote them had been to the same place.From our transfer from the airport to our lodge, reception, dining and staff it was all first class. It was my wife's birthday whilst there and once the staff were aware they were all over her, for the rest of the holiday it was first name terms. Although all the staff were excellent I must thank Neisser the concierge who went out of her way to ensure we had a wonderful holiday. Also a big thank you to Judy enjoy the wedding !!
I have not slept in this hotel but I visited it in the afternoon. What a wonderful sunset! One of the best I have ever seen in my life. Wonderful location, nice architecture, it is just a shame it is a bit secluded and not on the beach. I will give 4 rather than 5 only because I was a bit disappointed: it supposes to be the treasure of the chain "hotel chocolat" shops, I was ready to spend $200 dollars in chocolates and souvenirs and what...? They don't sell chocolates there!!! I was very sad to be honest! They just have a shelf with 1 chocolate bar type and some chocolate soaps and that's it! But the bar prepared for me the best dark chocolate martini I had in my life!
14 Room hotel with an added touch of luxury. What an interesting place . Great staff, great restaurant. Pretty much every dish in the restaurant contains cocoa . set in scenic view of the famous Pitons Mountings ambiance. Also upgrade room for better experiences surrounded by cocoa groves great countryside.
Condo cabins too close together, not near ocean. We wanted a tour of the cocoa plantation, but it's only once a day. The gate keeper did not tell us this, and the reception was unfriendly. The restaurant was beautiful, with a stunning view, but the staff was not welcoming, so we left and went to much more friendly, but not fancy Plantation Fond Doux, which we loved.
We stayed at Hotel Chocolat for four nights in January 2018. Although it was quite pricey, we decided to splurge on what we expected to be an amazing experience. There is no question that the hotel’s infinity pool and views of Petit Piton are absolutely gorgeous. The design of the restaurant is sleek and beautiful. There are also some nice perks, including complimentary snacks and a bottle of rum punch in the room. In the standard lodge, the bathroom area is modern and clean, and the semi-outdoor shower set-up is inviting. But there were also some drawbacks in the room. I didn’t mind that there was no air conditioning. But the ceiling fan is very weak and does very little to cool the room. I agree with the review written by “Riz D” on 18 July 2017, which states that there is “no real area to relax in the room.” There is a small couch, but it’s not ideal for flopping down on and stretching out. I also agree with the review by “daniel p” from 29 December 2016 about the noise issues. In our room, when our neighbour in the next lodge sneezed, it sounded like he was in our closet. The guides giving the chocolate tours, which happened right next to our lodge (Lodge #1), also made it tough to take afternoon naps, since sound carried so easily. We also experienced limited hot water in the shower. But what I really want to focus on in this review is the service, which was deeply disappointing. On our first morning, Judy, the guest relations manager, approached us at breakfast. She was friendly and charming and gave us some great travel tips. But we never saw her again. Rather, we dealt with the rest of the staff – most of whom made us feel unwelcome or uncomfortable. A few examples: 1) One morning at breakfast, as part of the standard fruit platter, I tried a delicious fruit that I had never seen before. I asked our waitress what it was. I expected her to smile and engage with us on what was clearly a new local experience for us. But instead, she looked at me coldly, told me the name of the fruit and abruptly walked away. 2) The foods and cocktails at Hotel Chocolat tend to be on the sweet side. That’s understandable given the chocolate theme. But, one day, I ordered a “light and stormy” cocktail, which I chose precisely because it didn’t list sugar as one of the ingredients. I drank a bit of it, but since it was so sweet, I couldn’t finish it. So I asked the bartender if there was anything he could do to make it less sweet. He did try. But he also made it clear how annoyed he was. 3) Another morning at breakfast, our waitress greeted us by telling us that she was not doing well because it was “that time of the month.” She explained to us how her periods gave her mood swings. As two men, we had no idea how to respond. 4) As a same-sex couple travelling in a country where same-sex relations are illegal, we never advertised our relationship or engaged in any public displays of affection. We observed a “don’t ask don’t tell” policy. But while we were together at the spa, one of the staff kept asking my husband for information about his “wife.” Mindful of local laws and norms, he awkwardly avoided the questions. But a little diversity/sensitivity training could be useful for staff here. I’m not trying to imply that the staff member was intentionally trying to make us uneasy. And I debated whether or not to share this experience at all. But I do hope that it will lead to some awareness, which will in turn make future LGBT clients feel more comfortable. 5) I also debated whether or not to name the person who we felt was the most discourteous during our stay. But since her attitude definitely affected our experience, I feel compelled to do so. During my first encounter with Lorna the concierge, I told her we were thinking of driving to eastern Saint Lucia to visit the Dennery fish fry. The day before, at the Viceroy Resort’s restaurant at Sugar Beach, I had asked our waitress about the same thing, and she had smiled and enthusiastically shared her impressions of the event, told us about the best way to get to Dennery, etc. By contrast, Lorna looked at me as if she had no idea what I was talking about. Please note that the Dennery fish fry is highlighted in Lonely Planet. It’s not like I was asking about some obscure village on another continent. I had more questions about eastern Saint Lucia, but it was so clear that she was either unwilling or unable to help me, that I just thanked her and left. Later, I asked her for two towels to take to the beach. She told me to look for them in the pool area. I told her I had tried that, but there weren’t any there. She then told me to take the ones from my room. I told her they were wet. Sighing and rolling her eyes, she got up and went to look for a colleague who could help. I felt like such a burden. On our last evening, we received a bill under our door, which listed a $20 charge for breakfast. We asked Lorna what that charge was. She wordlessly looked at her computer and then informed us that the charge had not been for us. She did not apologize as she handed us an amended bill. Our very last interaction with the staff was with Lorna again -- when we checked out. The only thing she said to us was that she needed our credit card. She did not ask how our stay was. She did not thank us for coming. She did not ask if we needed any help with our bags. At this point, her behaviour was not surprising. But it still made us feel bad. Throughout our stay, we drove around Saint Lucia and interacted with many Saint Lucians – both in and out of the service industry. And we were struck by how warm and kind they were. So this was not a question of national character. Rather, it seemed like something to do with the corporate culture at Hotel Chocolat. As mentioned before, it costs a lot to stay at Hotel Chocolat. So we feel that the very least it can do is to be nice to its guests.
I've just got back from spending 6 nights at Boucan! It was amazing. I was slightly worried about going on my own but I didn't need to be. All the staff were friendly and helpful. The room was great! Really comfortable bed and a really nice shower! I liked the added touches of having home made cookies, coconut crisps and chocolate truffles in the room! All the food at Breakfast was delicious! Various different things to choose from. In fact all the food I had here at lunch time and dinner was fantastic! I recommend doing the snorkeling tour and going to sugar beach! Also I did the tree to bar experience which was really interesting. It was great to be able to see all the cocoa pods and learn about the different types, and plant my own tree! Making the chocolate bar was fun too! I didn't want to leave and hope that one day I can go back!
We stayed at Boucan for a week this January. The hotel is stunning. The rooms (we had luxe lodge 7) are beautiful. The views from this hotel, even if you've seen the Pitons many times before, are quite exceptional. We find the setup with no aircon, just rooms open to the elements, the breeze and mosquito net is definitely the way to go in the Caribbean. The Bean to Bar experience is really worth doing and the fact that Hotel Chocolat are clearly benefiting the island more widely in their support for local cocoa growers is a great story. The restaurant food is excellent We went over the road to Ladera one evening but did not repeat the experience. The only downside of my stay here is it may be a few days before I can face eating chocolate again.....though probably not too many.
We stayed here for four nights in December as we used it as our southern base for our stay in St Lucia. First of all we, as it will to everyone the view is stunning, so unique and I could never get bored just staring at Petit Piton. we stayed in the normal lodge for one night then arranged to upgrade for our remaining 3 nights. We loved the normal lodge room but were blown away by the luxe room. Worth every penny in my opinion. Stunning view from your own balcony! The rooms came with some nibbles which was good and of course some free water. Also worth noting you are in the middle of a jungle so it gets very loud at night - I am a light sleep but the ear plugs provided blocked all that noise out! We were on a full board basis and on the whole the food was excellent. The property being owned by Hotel Chocolat has a nod to chocolate on pretty much every dish - which 99% worked as was subtle but the last meal being eggs Benedict with a white chocolate hollandaise didn't quite work, but the millions of breakfast options were brilliant. Lunch and dinner were also superb and accurately cooked! You also get snacks by the pool if you are a resident - and most the time the pool was empty! Would recommend both chocolate tours as they were informative and interesting huge shout out to Merle as she made the tour what it was! Would also recommend the free shuttle down to Sugar Beach - stunning beach! we were the only ones to use the shuttle that morning and we looked like VIP's turning up on our own speed boat Boucaneer! Absolutely amazing stay and we were very sad to leave the bull finches, staff, food and scenery and thought that everything would go down hill from there when we left to our next hotel (it didn't - Cap Maison was equally as good - See other review) Well done to all staff for making our stay so memorable and enjoyable!
The rating is really, truly 4.5, not a 4, but service issues proved challenging. We just got back from a 5 night stay at Boucan in December, 2017. We rented 2 lodges - 1 for me/husband and 1 for 2 teens. A separate bed (with mosquito netting) was set up for the kids. Both rooms identical and very good accommodations with comfortable beds and well maintained. The pictures on the website do not do the hotel justice. Day or night, it is incredibly beautiful. Like all have said, there is no air conditioning or TV-not an issue for us. Wifi worked quite well. The open air bathrooms and shower was a challenge both as a couple and for our teens, but don't let that deter you. The hotel and amenities were great and we would gladly return. Breakfast was included and they were running a stay 5 nights/pay for 4 special. We loved the view, the pool, the open air restaurant, and live music. The main complaint was the service in the restaurant and at the pool. In the early part of our stay, the wait for a drink or food could easily stretch from half hour to over an hour. Seems they only have waitstaff, no bus staff, so the waitstaff does everything. Sets and clears tables, takes drink orders, food orders, clears tables, etc. Also, they didn't seem to have assigned sections so am guessing the tips are split evenly. I hate to read reviews where people complain about service, as it is easy to come off as whining. However, to wait 30-45 minutes for a drink needs to be addressed. As the days went on, we started ordering 2 drinks at one time. However, maybe more staff came on, as the service dramatically improved during our stay. We loved the shuttle/boat ride to the beach. It was a unique experience and to drive thru the town was very interesting. One morning we did the snorkeling trip and then spent afternoon at beach. Another day we lounged at hotel pool all morning and then went to Sugar Beach for afternoon. Very easy to go back/forth. At Sugar Beach a lounger is $50 or you can sit on the sand for free. Beautiful beach with very good restaurant and nice pool. Another morning we climbed Gros Piton, arranged through hotel. Included pickup/drop off, guides, lunch, and water. Definitely bring a backpack as carrying the food bags would have been difficult given how steep the climb is. The climb was awesome but challenging. In the afternoon we went to Sulphur Springs, a quick 5 minute cab ride away. We went at end of day and stayed about an hour, which was just right. Was great for the sore muscles after the climb. All the cab/shuttle/boat staff were excellent, as they were friendly and helpful. The concierge desk was great too. We had dinner one night at Sugar Beach's Great Room, after spending afternoon at the beach and then took a cab back to hotel (last shuttle boat is 4:45). The cab back was $25. We had Eastern Carribean dollars but almost everything was quoted to us in US dollars. Not a problem but just be sure to know the conversion. Overall a great vacation and would recommend this hotel to anyone looking for a small hotel experience. St. Lucia is stunningly beautiful and wish I was still there!
- Free cooked-to-order breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Boucan by Hotel Chocolat places you within a short walk of Diamond Falls and within a mile (2 km) of Toraille Waterfall. This 4.5-star resort has 14 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. In the mountains, it's also near Soufriere Volcano and Sulphur Springs.
Free cooked-to-order breakfast is included with your stay. Enjoy a bite to eat at Boucan, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service.
All 14 rooms feature balconies or patios, iPod docks, and refrigerators. Guests can expect to find free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.
Guests staying at Boucan by Hotel Chocolat enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 512 reviews