You will not have a luxury experience at Royalton Granada. Although the grounds are beautiful and there's a lot of activities offered (especially for families) the service here is lacking. The people who work here generally work long hours and are underpaid and it shows in the lack of service, helpfulness, kindness, etc. They treat you like a job where they do the bare minimum. PROS: The pools and beach are beautiful and spacious. The food is pretty good. The rooms are modern and clean. There's lots of activities. CONS: The restaurants on the property are always full and you can't make a reservation. The service is slowww and not proactive. To go off property by taxi will cost a minimum of $40 USD roundtrip to go just within a 10-min drive. Alternative is a bus. The spa service is incredibly expensive. In general, no one is helpful. If something goes wrong, which it will there, there's no action taken to remeditate the issue. You will recieve a "sorry" and that's it. There was ONE helpful person there in security named Shaq, who went out of his way to find my lost hat. TIP: Nirvana spa has much more affordable services. Dodgy Dock is fun on Wednesday nights.
Wonderful time
Staff was professional and the location is gorgeous
The common areas are modern and spacious
Loved the experience service staff friendliness, cleanliness and I would Highly recommend.
Very impressive
I liked the Vibe team. They are likable and talented individuals and do a good job of keeping the guests entertained on a daily basis. I liked the kid's club and its friendly and helpful staffs. I liked the cafe where they provide a variety of specialty coffees, ice-creams, milkshakes, cakes, Etc. What I did not like about this Royalton is that it is overrated. I previously spent a few weeks at St. Lucia Royalton a few years back, which was excellent experience, and that is primarily why i decided to vacation here at Royalton Grenada. This resort in Grenada was a bit of a disappointment compared to St. Lucia's. If St. Lucia's Royalton was a 4 star resort, this was like a 3 star. We went here for our anniversary and they did not help us celebrate our anniversary in any way, which was a big disappointment. We had 2 little children, ages 3 & 6. Other than kid's club, small children's pool, and the beach, there was not much they could do. St. Lucia's Royalton had a very nice playground in the pool for the children. Grenada Royalton did not have that kind of playground. I was shocked that foods like coconut, lobster, quality steaks were sold at additional costs. We have never encountered this before. We've been to many other resorts in the past and these were mostly covered under all-inclusive. The foods were ok and not extraordinary in any way. Would we recommend this resort? No, not at their price. I think the same money could be much better spent at other resorts.
Pros: Clean, newly renovated, and SUPER close to the airport. 5 Minute walk from the Airport. Con: Better check- in process should be in place. Not much information is shared upon entering. IE: 2nd pool and Diamond club perks. I found out about the Diamond club by given the wrong menu and then told could not order. Diamond Pool for Diamond club members only. The rejection is not the best.
Staff was amazing and very accomodating. Beautiful views everywhere!
Beautiful scenery and weather. Food selection was poor and room service was awful( out of some items on menu ). But overall decent hotel but not worth premium price
Two days in a row towels and napkins were not placed in the room. We could not get a table for two in French restaurant, tried two different days.
The property is in a beautiful beach. The sunsets are amazing. The staff was very polite and extremely friendly. The food was good- breakfast the great. The pool next to the beach was our favorite part. Amazing trip.
Very friendly and welcoming staff. It is still under renovation so some areas were not open for use yet. However so far it has been impressive.
Royalton Grenada, An Autograph Collection All-Inclusive Resort places you next to Windward Islands and Magazine Beach. This 261-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at Gourmet Marché, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
40-inch plasma TVs come with pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, free minibar items, and coffee makers are also standard.
At Royalton Grenada, An Autograph Collection All-Inclusive Resort, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you plan to drive, free valet parking is available. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a gym, a sauna, and free WiFi in public areas.
You will not have a luxury experience at Royalton Granada. Although the grounds are beautiful and there's a lot of activities offered (especially for families) the service here is lacking. The people who work here generally work long hours and are underpaid and it shows in the lack of service, helpfulness, kindness, etc. They treat you like a job where they do the bare minimum. PROS: The pools and beach are beautiful and spacious. The food is pretty good. The rooms are modern and clean. There's lots of activities. CONS: The restaurants on the property are always full and you can't make a reservation. The service is slowww and not proactive. To go off property by taxi will cost a minimum of $40 USD roundtrip to go just within a 10-min drive. Alternative is a bus. The spa service is incredibly expensive. In general, no one is helpful. If something goes wrong, which it will there, there's no action taken to remeditate the issue. You will recieve a "sorry" and that's it. There was ONE helpful person there in security named Shaq, who went out of his way to find my lost hat. TIP: Nirvana spa has much more affordable services. Dodgy Dock is fun on Wednesday nights.
Wonderful time
Dear Jude,Thank you for choosing Royalton Grenada An Autograph Collection All-In-Luxury Resort & Spa for your recent vacation and taking the time to share your experience with us. Your comments highlighting your wonderful time are much appreciated. It was certainly a pleasure hosting you and we look forward to your return. Regards,General Manager Royalton Grenada
Dear Nina Genowefa,We would like primarily to thank you for choosing Royalton Grenada An Autograph Collection All-In-Luxury Resort & Spa for your recent holiday and also for taking the time to share your review.It will be a pleasure to welcome you back to our beautiful property again soon.Regards,Della John General Manager
Staff was professional and the location is gorgeous
Dear Adrian M,Your review of Royalton Grenada An Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated.Regards,Della John General Manager
The common areas are modern and spacious
Dear Jason,Thank you for choosing our resort and for taking the time to share your feedback with us.Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday we wished for you.We completely understand that an apology does not in any way change the past, but it is our sincerest hope that you will grant us the opportunity of redemption with a return stay that will certainly surpass your last and change any negative perceptions that you may have of our resort.RegardsRoyalton GrenadaManagement Team
Loved the experience service staff friendliness, cleanliness and I would Highly recommend.
Dear NadishaThank you for choosing Royalton Grenada An Autograph Collection All-In-Luxury Resort & Spafor your recent vacation and taking the time to share your experience with us.Your comments highlighting our staff friendliness are much appreciated.It was certainly a pleasure hosting you and we look forward to your return.Regards,Javier Colorado General Manager
Very impressive
Dear ErmineYour review of Royalton Grenada An Autograph Collection All-In-Luxury Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated.Regards,Javier ColoradoGeneral Manager
I liked the Vibe team. They are likable and talented individuals and do a good job of keeping the guests entertained on a daily basis. I liked the kid's club and its friendly and helpful staffs. I liked the cafe where they provide a variety of specialty coffees, ice-creams, milkshakes, cakes, Etc. What I did not like about this Royalton is that it is overrated. I previously spent a few weeks at St. Lucia Royalton a few years back, which was excellent experience, and that is primarily why i decided to vacation here at Royalton Grenada. This resort in Grenada was a bit of a disappointment compared to St. Lucia's. If St. Lucia's Royalton was a 4 star resort, this was like a 3 star. We went here for our anniversary and they did not help us celebrate our anniversary in any way, which was a big disappointment. We had 2 little children, ages 3 & 6. Other than kid's club, small children's pool, and the beach, there was not much they could do. St. Lucia's Royalton had a very nice playground in the pool for the children. Grenada Royalton did not have that kind of playground. I was shocked that foods like coconut, lobster, quality steaks were sold at additional costs. We have never encountered this before. We've been to many other resorts in the past and these were mostly covered under all-inclusive. The foods were ok and not extraordinary in any way. Would we recommend this resort? No, not at their price. I think the same money could be much better spent at other resorts.
Dear Peter Thank you for taking the time to advise us of your recent stay. Our team values your feedback and the information you have provided will allow us to identify areas of opportunities and implement the necessary measures to prevent recurrences of these shortfalls and enhance your future vacation experience. We take great care to ensure that important matters such as this are effectively managed. We will immediately share this information with the respective departmental heads. We hope you can afford us a second chance to improve on the highlighted concerns. Regards Royalton Grenada Management Team
Pros: Clean, newly renovated, and SUPER close to the airport. 5 Minute walk from the Airport. Con: Better check- in process should be in place. Not much information is shared upon entering. IE: 2nd pool and Diamond club perks. I found out about the Diamond club by given the wrong menu and then told could not order. Diamond Pool for Diamond club members only. The rejection is not the best.
2. Dear Arlene Thank you for taking the time to let us know about your experience while staying with us. Your experience rating and feedback regarding your dining experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel's leadership team to ensure the necessary guidelines are in place and reviewed to improve the overall hotel experience in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Management Team
Dear Nicole Marie,Thank you for choosing our resort and for taking the time to share your feedback with us. Please accept our sincerest apology for the inconveniences you would've experienced as this is certainly not the holiday, we wished for you. What you have experienced is inexcusable and are truly regretful for your experience. We can assure you that the reported issues are in no way a true representation of our brand standard and every concern raised has been shared with our management team. It would mean much to us if we were to have another opportunity to provide you with our usual excellent service, so that we may meet and even exceed your expectations. Regards, Royalton Grenada Management Team