Rooms could have been better insulated. Could hear dogs barking from other near by rooms that had pets.
Dirty, old. Didn’t even want to take my shoes off in the room because it was so yucky. Microwave was filthy.
Check-in was easy and the staff was courteous. The rooms were clean, comfortable and affordable.
The sofa bed was extremely uncomfortable, my kids couldn’t even sleep on it. The queen bed was very comfortable and the pillows/ linens as well. Some sticky areas on carpet. Overall good. Breakfast was a great variety daily, but would be better if it wasn’t the EXACT same food everyday( same eggs cooked the same way and sausage only). Good value
We had to leave our two bedroom suite at 3 am on our first night because both bedrooms had bedbugs. The front desk clerk tried to explain it away by saying they sprayed regularly and asked if we wanted another room. No thanks.
Not up to par with what are supposedly equivalent facilities. When hotel staff won't even make up a bed because we are not checking out, that's pretty poor.
The location is challenging although I blame that on city & state highway planners. If you miss the entrance you have a lot of challenges getting back to it. But overall very nice people & pleasant stay.
We were very happy with the accommodations TownePlace Suites provided our family. We have three teenage sons that take up a lot of space! We stayed in a two bedroom suite - one queen bed in each bedroom and a pull out sofa bed. We also brought our own twin blow up mattress that we used so everyone would have their own bed. It worked perfectly! The room was recently updated and offered a very usable kitchen area and nice bathroom. The amenities of the hotel were not as amazing as other places we have stayed - limited breakfast options and a small outdoor pool - but our room, and the space it gave our family, more than made up for the lack of amenities. We will be staying there again!
Friendly staff. Room was clean and spacious. Hotel is close to all St. Louis locals.
Everything we needed. The rooms were clean and nice size. Only disappointment was the pool was not open as we thought it would be-but as it turned out we wouldnt have had time to use it anyway. No complaints at all and would definitely recommend for anyone looking for more space than a traditional hotel room offers.
The staff was like extended family...the good kind. The room was cozy and very comfortable. I loved staying there. Great pillows.
The handy guide we were given when we checked in helped us find food, fun, major highways and shopping all weekend! The hotel staff was ALWAYS pleasant and polite. With the upcoming cereal bar being added to the "grab and go" breakfast, you will get pretty good "bang for your buck" here.
Night front desk clerk was terrible. Upon arrival, she sent us to the wrong building, requiring my 70+ year-old father to carry luggage from one building to another in hot weather. The next night, A/C went out. No maintenance staff on site. Relocated from two bedroom suite to two separate rooms in a different building. No assistance or offer of assistance by hotel staff moving our luggage and personal effects to new rooms in new building. Next morning, received an early call from front desk saying not sure why we had been moved to two separated rooms when there was an adjacent room available with a connecting door between them. We were asked if we wanted to move to the adjacent rooms and we again moved ourselves. [...]
A little difficult to locate, but a great deal. Clean, friendly. A little far from downtown, but the shopping & restaurants a fairly close.
Located within 2 miles (3 km) of Meramec River, TownePlace Suites By Marriott St. Louis Fenton places you within a few miles (5 km) of SSM Health St. Clare Hospital - Fenton. This 95-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:00 AM.
40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchens, sofa beds, and refrigerators. Weekly housekeeping is available.
At TownePlace Suites By Marriott St. Louis Fenton, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Rooms could have been better insulated. Could hear dogs barking from other near by rooms that had pets.
Dirty, old. Didn’t even want to take my shoes off in the room because it was so yucky. Microwave was filthy.
We apologize that you weren't completely satisfied with your stay. Please do not hesitate to contact the hotel directly should you wish to further discuss your experience.
Dear Anonymous, Thank you for staying with us. We appreciate your feedback. Sincerely, Joanne S~GM
Check-in was easy and the staff was courteous. The rooms were clean, comfortable and affordable.
Thank you for the high ratings.We appreciate you sharing with other travelers that we are a clean, comfortable and affordable hotel. Always great to hear we are doing well. Hope you'll come back and see us again soon! Sincerely, Joanne S~GM
The sofa bed was extremely uncomfortable, my kids couldn’t even sleep on it. The queen bed was very comfortable and the pillows/ linens as well. Some sticky areas on carpet. Overall good. Breakfast was a great variety daily, but would be better if it wasn’t the EXACT same food everyday( same eggs cooked the same way and sausage only). Good value
Dear valued guest, Thank you for the 4 out of 5 rating! We appreciate your feedback and your comments. We appreciate you taking the time to share your experience with us! Thank you for staying with us!
We had to leave our two bedroom suite at 3 am on our first night because both bedrooms had bedbugs. The front desk clerk tried to explain it away by saying they sprayed regularly and asked if we wanted another room. No thanks.
Dear Guest, We appreciate your feedback however we would appreciate you contacting the hotel directly with your claims so that we could be provided actual details of your stay enabling us to research your claims. We searched through our system and our communication logs over the last 10 days to try and find someone with your first name who stayed in one of our two bedroom suites and found no matches. We had to do this, since there were no claims or comments made directly to the hotel staff in regards to this situation. We welcome you to contact us directly at the hotel if you are in fact seeking resolution with your comments. Thank you for your understanding!
Not up to par with what are supposedly equivalent facilities. When hotel staff won't even make up a bed because we are not checking out, that's pretty poor.
Dear guest, Thank you for your comment. I am not sure of your situation, or what exactly you're referring to, but I can explain that we are a limited service hotel chain. Therefore we do not change linens daily. We do provide daily refresh cleaning and one full clean after a week's stay. Maybe you weren't staying with us quite that long. Next time, if it is important to you, just request that our housekeeping service provide a little extra amount of work in your suite and it would be our pleasure to make that happen for you! Have a wonderful day and thank you for staying with us!
The location is challenging although I blame that on city & state highway planners. If you miss the entrance you have a lot of challenges getting back to it. But overall very nice people & pleasant stay.
Thank you for your review. We will take your score in to consideration to improve our hotel. Have a good day.
We were very happy with the accommodations TownePlace Suites provided our family. We have three teenage sons that take up a lot of space! We stayed in a two bedroom suite - one queen bed in each bedroom and a pull out sofa bed. We also brought our own twin blow up mattress that we used so everyone would have their own bed. It worked perfectly! The room was recently updated and offered a very usable kitchen area and nice bathroom. The amenities of the hotel were not as amazing as other places we have stayed - limited breakfast options and a small outdoor pool - but our room, and the space it gave our family, more than made up for the lack of amenities. We will be staying there again!
We apologize that you weren't completely satisfied with your stay. Please do not hesitate to contact the hotel directly should you wish to further discuss your experience.
Friendly staff. Room was clean and spacious. Hotel is close to all St. Louis locals.
We apologize that you weren't completely satisfied with your stay. Please do not hesitate to contact the hotel directly should you wish to further discuss your experience.
Thank you for staying with us and appreciate your honest feedback on your experience. I have shared your response with the management to assure this doesn't happen again. We hope to see you again next time when your travel takes you back to Fenton! Sincerely, Henry Sullivan Asst. General Manager