The phone in my room didn’t work, and the chair had a bottle of lotion in it from the previous guest. The bed was very uncomfortable. The staff was nice though and the location was perfect.
Great location close to restaurants and shopping. The neighborhood was nice.
The hot tub wasn't working even though we were told it was. The room had an AWFUL musty smell! The bed was not comfy at all. The lobby was nice but that was about the only nice thing in the entire hotel.
It was very clean and welcoming. The staff was very friendly, too.
Overall our stay the hotel was okay. However, it is dated compared to other hotels of similar cost. We also had an issue with not having any hot water in any of the rooms booked under our reservation. When we notified the staff of the issue they seemed disinterested and simply told us someone was "working on it". Given the hotel options in the St. Louis area we will likely chose another one next time we are in the area.
the quality was less than I normally see at a Garden Inn, especially the bed comfort. Appears this was a different hotel and was remodeled to Garden Inn. Staff was excellent, food was great but room was somewhat disappointing.
The overall experience was good enough that I will go back, but I will be mindful of where in the hotel I am staying. There was a very very strong cleaning chemical smell in the hall outside of the room, but the room itself smelled fine. Additionally, we were awoken to loud guests outside of our room very late in the night. Other than the smell and other guests the stay was pleasant and with the location it was what we were looking for.
Every year I do a staycation to just get away from the responsibilities of everyday life. The price was on the steeper side for me but still within the range I expected. I stayed on the third floor and it sounded like a herd of elephants lived above me. The bed was cozy, the air and cable were fantastic. Overall I was pleased but wished I could've been on the top floor to avoid all of the footsteps and extra noise.
Very nice room, great staff very helpful. would recommend this hotel.
Very clean, new, facilities. VERY courteous and helpful staff!
Hotel was clean, staff was nice, facilities were good. i would definitely stay there again.
Very clean. Comfortable. Nice amenities. Definitely a league above the "best western" class of motel, for the same price. I liked that that the free internet was available both via wireless and ethernet cable. I didn't like that there wasn't a free continental breakfast. Depending on how many family members there are with me, this issue would determine whether I would stay here or not.
Enjoyable experience
Hilton Garden has a great location, friendly staff the perfect place to rest in a quiet room.
Excellent staff very helpful and polite. Good restaurant with a good verity. Great place to stay!
It was the best hotel ive ever stayed in.
Located within 2 miles (3 km) of Westfield Chesterfield Mall, Hilton Garden Inn Chesterfield places you within a few miles (5 km) of Taubman Prestige Outlets. This 100-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.
This hotel is home to a family restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception on select days. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.
Hilton Garden Inn Chesterfield's 100 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and safes.
At Hilton Garden Inn Chesterfield, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. For transportation, you can make use of a free airport shuttle during limited hours, as well as a free area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a business center.
The phone in my room didn’t work, and the chair had a bottle of lotion in it from the previous guest. The bed was very uncomfortable. The staff was nice though and the location was perfect.
Great location close to restaurants and shopping. The neighborhood was nice.
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn St. Louis/Chesterfield to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
The hot tub wasn't working even though we were told it was. The room had an AWFUL musty smell! The bed was not comfy at all. The lobby was nice but that was about the only nice thing in the entire hotel.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
It was very clean and welcoming. The staff was very friendly, too.
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn St. Louis/Chesterfield to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.
Overall our stay the hotel was okay. However, it is dated compared to other hotels of similar cost. We also had an issue with not having any hot water in any of the rooms booked under our reservation. When we notified the staff of the issue they seemed disinterested and simply told us someone was "working on it". Given the hotel options in the St. Louis area we will likely chose another one next time we are in the area.
the quality was less than I normally see at a Garden Inn, especially the bed comfort. Appears this was a different hotel and was remodeled to Garden Inn. Staff was excellent, food was great but room was somewhat disappointing.
The overall experience was good enough that I will go back, but I will be mindful of where in the hotel I am staying. There was a very very strong cleaning chemical smell in the hall outside of the room, but the room itself smelled fine. Additionally, we were awoken to loud guests outside of our room very late in the night. Other than the smell and other guests the stay was pleasant and with the location it was what we were looking for.
Every year I do a staycation to just get away from the responsibilities of everyday life. The price was on the steeper side for me but still within the range I expected. I stayed on the third floor and it sounded like a herd of elephants lived above me. The bed was cozy, the air and cable were fantastic. Overall I was pleased but wished I could've been on the top floor to avoid all of the footsteps and extra noise.
Very nice room, great staff very helpful. would recommend this hotel.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed