Quality Inn Massena2.5 out of 5.0
Recent guest reviews
Booked the Quality Inn out of convenience of location. I travel for work and have stayed in hotels every week for the past several years. This is the second worst hotel I have ever booked. The rooms are small, dusty, smokey, and rundown. I can say "rooms" because in one night, I was moved to 3 separate rooms. The first had a broken thermostat that started at 87, and moved to above 90 by the time I left, despite all attempts to counteract this. The second "non-smoking" room was so smokey I physically could not take a full breath without coughing. The third was the best, with only florescent lights as its downfall. However, all three had shreaded sheets, rugs with full length tears, holes in the wall, etc. Overall, I would not stay here again, nor would I recommend this hotel to a friend. The only redeeming quality was the poor front desk associate who graciously switched my room 3 times in one night.
Reservation for non-smoking room made well in advance. On arrival none available and only choice on smoking floor. Spent 7 days in this stench and request for move to correct non-smoking room never acknowledged. Consider other area's when in this part of New York. Ogdensburg and Canton seem to have much better facilities.
Hotel located in downtown area. Plenty of parking. Check-in not so good. No people person skills. Room cramped & VERY dusty. Had issues with the “free” wi-fi. No one at the front desk could help. They have a choice of free wi-fi & “Premium” wi-fi that is faster & will give you secure access for 99 cents per computer. Ordered it & it didn’t work. Front desk gives me a phone number for tech support. Call them & they worked it through. Told them that I had paid for “Premium” service. They advised that they did not accept payment for anything & that the payment goes to the hotel. Front desk would not refund my $1.98 without management approval. No managers on duty! Wanted to use business center to print a document. No business center. I was told to go to a public library. This is a four story hotel. NO ACCESS to the floors by stairs up or down. CRAZY! No TV channel guide in the room. Room is in need of minor renovations (Room 308). Included breakfast offered a good selection of the usual hotel fare.
I needed to visit a client in Massena but wanted to keep the budget under control. I opted for a very affordable super single room at Quality Inn on West Orvis St. The room had a comfortable bed that seemed more like a queen, a big screen tv, a nice desk with chair and a fridge/microwave. The room and bathroom were clean and well maintained. The complimentary breakfast was as expected and the coffee was great. The attached bar/lounge was an excellent surprise! I had a delicious entree every night and they cooked to order for my low carb needs. Of course I blew that by drinking some reasonably priced microbrews but the bar was full of interesting people from all walks of life and the friendly atmosphere made it easy to make friends. On the down side, it got a little noisy on my last night (thursday). Inconsiderate jerks kept slamming doors and talking loud in the hallway so I had to put in my earplugs. By 11pm it was dead quiet though. All in all it was a great stay!
I have now stayed here twice for extended periods (10 days), and have some caveats about staying here, though alternatives are few. First the good things. Breakfast is provided daily and is rather extensive, but similar to other chains with full breakfasts. The breakfast is good and includes scrambled eggs daily, a breakfast meat, and make-your-own waffles, along with juices, coffee, an assortment of breads and pastries, cold cereal, instant hot cereal, milk, yogurt, and fresh fruit. No complaints here. I would suggest not getting a room that has an adjoining room. The doors between rooms are thin and someone on a cell phone in the other room sounds like he is beside you in your room. I would also suggest not getting a room at the back end of the hall- I will explain latter. The rooms themselves are nice and the hotel is quiet, with the exception of hearing slamming doors. There is a small fitness center on the first floor, and a washer and dryer on the fourth floor. Parking is adequate, though the more convenient upper lit may be full with patrons of The Club Restaurant connected to the hotel. For those that cannot abide cigarette smoke and smells, the second floor of this hotel is a smoking floor. Therefore, the elevators always reek of smoke as do the back half of the hallways. Patrons smoke outside the entry doors, and this is why the first floor and back halves of the third and fourth floors smell of cigarettes. The rooms themselves do not however. The front desk has been accommodating in changing my rooms, so I have no complaints there. Options for alternatives are few, and would be about 10 miles away.
I would not recommend this hotel if you have a choice. The walls and doors are all beat up and have holes in them. It reminded me of a college dorm with the smell of marijuana and stale cigarettes on the third floor. My room was in the third floor and it was a constant 75 degrees in my rooms. If I turned the AC it would get hotter in the room. The room was TINY! I had a double bed and barely had enough room for my suitcase on the floor. It doesn't have dog waste stations so all the dog owners just leave the waste laying on the ground for you to walk in. This hotel needs serious updating and maintenance. The best part about this hotel was the restaurant attached to it.
We were in Massena for family weekend. There were limited choices, even though I booked quite far in advance. I can't believe hotels still have double beds. You can not sleep two people comfortably on a double bed. And they put theirs up against the wall. So someone is against a wall. I guess that person doesn't run the risk of falling out of bed. Also, the room was 84 degrees. When I called the front desk he said he would be right up. 10 minutes later we went to the desk and he told us he forgot. Then told us just to turn the heat off, they can't make everyone happy. News flash!! ... you better make everyone happy or you will be out of business. You are a hotel! Your job is to make everyone happy. On a good note-the shower was adequate and the room was clean.
The only saving grace of this hotel is the lovely, older gentleman who works in the continental breakfast area. He deserves a better place than this dump to work. Let's start with the positive - the lobby is fairly nice, particularly in comparison to the rooms. I didn't find any chalk outlines for dead bodies or any bugs. Now the negatives - the room where my meeting was held was next door to the kitchen where I had the pleasure of listening to the loud kitchen staff for two days. The floors in the conference room were sticky - this place apparently hasn't seen a mop in quite some time. I ate lunch at the adjoining restaurant - The Club. The waitress was miserable (I would be too if I worked here) and she delivered our drinks after carrying them by the top lip of the glass. Thank God she gave us straws. I normally would have complained but I was concerned the staff (who I heard yelling for two days) would spit in my food. The lunch was okay, notwithstanding the service. However, the food did make me sick a few hours after eating, so I recommend against eating or drinking anything at this establishment. The staff during check in were unfamiliar with their own computer system, and were overly defensive when challenged on their incompetence. My first room smelled and the room door did not lock. I was then "upgraded" to a larger room with doors that actually locked. This "upgrade" consisted of an attached sitting room with old, dirty furniture. It was dark and depressing. This room, like the first one, smelled of mold and dirt. There were limited decorations in the room. The bathroom was old and dirty. The bed was relatively comfortable, but the sheets were cheap and scratchy. Overall, a negative experience.
I stayed at the Quality Inn for two nights while visiting my son at a local college (closer hotels had no availability). Check in was quick and courteous. The room was clean and well appointed. I stayed in one of their tiny rooms with one full sized bed. This is perfect for a solo traveler, but would feel cramped for two. The room had a fridge and microwave and coffee maker. Complimentary breakfast is included. They call it a continental breakfast, but it is not. It is a full breakfast with eggs, bacon, waffles, yogurt, cereal etc. This is an excellent plus. On the second night the temperature outside dropped to 36 degrees and I discovered that my heat did not work. As I was checking out this morning and the room did not become too chilly, I did not address this with management until checkout. Overall, this is a good value hotel.
I have to go to Massena several times a year for business. There aren't a lot of choices in the area, so I have stayed here 8-10 times over the years. Everytime I stay here, I tell myself never again but then a year goes by and I try them again. Last time I do that. Today I checked into the hotel at 4pm. When I went to my room, I found out the thermostat was broken so the AC was dead. This is 85 degree weather. I call down and ask for service to fix it. I'm told by Cindy that she is the only person working at all in the entire hotel and she can't come up right away to look at it but she would come up when she could. 20 minutes later I call down and she again tells me she is busy and the only employee in the entire hotel working now. SO I go down and ask for a key to another room. I go to that room and the main light is broken so no lights in the room. Great. At this point I have spent almost an hour trying to get something worked out. SO she says I could look at another room if I want but I decide to just leave. This place is poorly maintained, poorly staffed, old, smelly and just a basic pit. And their HVAC system only works in one direction depending upon the season. So in the summer, they only have AC, and if the night gets cold, they give you an electric space heater! Last time I stayed in the summer, the nights were so cold I needed two space heaters to warm up the room. Ridiculous.
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Quality Inn Massena places you within a 10-minute drive of St. Lawrence Center and Eisenhower Locks. This 117-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. It's in central Massena and also within a 15-minute drive of Massena Country Club.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM. This hotel is home to a family restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.
Quality Inn Massena's 117 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with cable TV. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Free weekday newspapers, free long-distance calls, and free local calls are also available.
At Quality Inn Massena, guests have access to a fitness center, free WiFi in public areas, and a meeting room. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.
Reviews from Trip Advisor
40% of guests recommend this hotelTotal of 99 reviews