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Quality Inn Massena

2.5 out of 5.0

Recent guest reviews

I've stayed here numerous times. My grandchildren live in Helena & I live in South Carolina. This stay, I was pleased to find the restaurant redone & open. The free breakfast was wonderful! Only problem: couldn't find the ice machine!

For the money the accommodations were good. The complementary breakfast was outstanding!!!

a nice quiet and comfortable room. exactly what we needed

This is the second time we stay at the Quality Inn Massena, NY and we absolutely love staying here! Check in is quick. The rooms are clean and quiet. The complimentary breakfast is delicious and caters to everyone's palate. The staff is friendly and very accommodating. Quick check out. And most importantly for me, it is 20 minutes away from my daughter's college. I am planning on staying here again in August. I highly recommend this establishment.

I was visiting my daughter at Potsdam University for Family Weekend and stayed at this hotel. The commute to and from the hotel to the school was fairly easy. The staff was great, professional and very accommodating. They provided an extra cot for free as well as a small electric heater for the room. The room was super clean and had everything we needed. The breakfast was amazing. It was beyond continental. The breakfast buffet consisted of eggs, bacon, toast, muffins, bagels, fruits, yogurt, coffee, juice and our favorite the waffles. I will definitely stay here again!

Overall the cleanliness is the value for the price. The staff was very friendly. Will definitely come back for our future stays. Room could have been bigger, though no complaints.

The room was clean and the staff were great. The complementary breakfast was more than adequate.

Friendly welcome.. Good continental breakfast, cleanliness of room..

Being woken up at 5am by hotel staff knocking on doors and saying "House Keeping", allowing the heavy room doors to slam closed, and talking loudly in the hallways was not the way I would have chosen to get a wake up call. When we first arrived at the hotel, we checked in the gentleman manning the desk was very friendly, we got our room key and went out to get our bag, we can in the stairs to find that the door to the third floor was locked, we ended up having to use our car keys and two people to open the door. The room was nice but oddly arranged. How comfortable would you be sleeping next to the wall with phone cords hanging beside your head? Needless to say my boyfriend and I will not be using this hotel again. The continental breakfast sounded like a huge bonus to the rest of our experience but the eggs were dry and the bacon so thin you could read through it. When we checked out, it was apparent that we interrupted some of the hotel staff gossiping, we handed in our room keys and left. We did even get a "thank you for staying with us" or "how was your stay" NOTHING...Not to mention that the toilet bowl was cracked and so was the shower.