Best Western Sheffield City Centre Cutlers Hotel3.0 out of 5.0
Recent guest reviews
Really great location can not fault it and super easy to find walking from the train station. Room was comfy and clean it's only a 4 star as when the club nearby kicked out it got really noisy at about 4 in the morning. I paid over £150 for 1 night and I don't feel I got any more for money then I would of at a budget hotel. While there was nothing bad about this hotel I doubt id stay here again
Stayed here while my father was in hospital. The hotel is clean and the staff friendly and it's located close to the city centre, bus and tram lines. There's also a nice cinema just outside the entrance. The room was a decent size but the pillows and mattress were very soft, it felt like I was sinking into them. It's ok if you like that but I prefer a harder mattress. The shower was nice and hot but small, turning around was difficult. My mother in the next room had similar problems and is a lot smaller than me. At times it was difficult to find staff, I never saw anyone working in the bar and we had to get the handy man to find a receptionist so we could check out. The lift was out of order during our visit but the staff were happy to carry out bags up to the rooms. Overall the hotel was decent and ideally placed for the city centre but has a few niggles that need looking at.
The first room we were given (1st floor) had, in effect, no ventilation nor any aircon. There were windows but they could only be opened at the very top, using a pole which was not supplied. The receptionist had to come and open it for us, and couldn't leave the pole as there is only one! We decided to ask for a different room, and were given a much better one on the 4th floor, with openable windows and a great view. The receptionist was very helpful and did her very best but there is no doubt this is a hotel in serious need of an update. Having said that if you are happy with a 1980s style room, which was actually perfectly comfortable, it would be fine but perhaps a bit overpriced for what you get. For parking you get a special rate at the nearby public car park but if you don't know Sheffield (which we didn't) it is a nightmare to find for the first time. Written instructions for finding the car park would have been helpful.
My husband and I booked for a one night stay as we were attending a large event from 8pm until early the next morning and required somewhere to store our bags, get ready and hopefully get a few hours sleep too. This hotel, although still overpriced compared to what I paid in the past was far reasonably priced over other city centre hotels for this particular night. On arrival we were greeted immediately and advised that the lift was out of order. This surprised me as the lift was also broken on my last stay a few years ago. We were however offered a ground floor room if this would be a problem but looking at the paperwork I could see that we'd been upgraded to an executive room do despite my poor arthritic knees we accepted the original room on the 2nd floor. As I had already stayed at the hotel previously I knew what to expect from our room. It quite clearly hasn't been refurbished since the 80's or early 90's and there's light varnished wood everywhere, patterned carpets and dated bathrooms but it's clean and functional and aesthetics aside it serves a purpose. Our executive room upgrade (which we're very grateful of) was a little larger than the others on the floor looking at the floor plan on the door but still very small and a rather weird L shape with floor to ceiling windows facing out to the rear of the hotel and robes / slippers. As others have mentioned before in reviews, the narrow alleys at either side create a canyon effect which carry noise upwards, so do expect to hear some during your stay, particularly if your room is at the front. As we were expecting to get in during the early hours this was no trouble to us at night, but certainly caused some disturbance during our attempt to have an afternoon knap. Not the hotels fault, but something to be aware of. The hotel is old and the layout very strange. There were numerous sounds encountered varying from lightly annoying, intermittent humming (source unidentified) on and off for around 40mins at a time to full on creepy swishing/rushing sounds in the walls which were again unidentifiable. Even after a few drinks, I do awaken to noises so this was an issue for me personally. If you sleep heavy this shouldn't cause you any problems. The shower was pleasant but not very powerful, as I mentioned it's quite old and drawn from taps rather than from a separate source. The sink taps were pretty bad - water didn't run until you'd turned them a few times which initially led me to believe there was no running water. Towels were clean and plentiful. Overall a pleasant stay in a good location, but I'd rather not stay again due to the unidentified noises which were a little annoying for me personally.
In a nutshell Rooms:small adequate (but expected more for price and from a Best Western) Cleanliness: good Location: Close to theatres and O2 NOISE!: you can hear the next door rooms turn on a light, and if you want to hear others having Sex and that's your thing (maybe this is the hotel for you!!) You can also hear A LOT of noise and shouting from outside. The lift was out of service, however we were emailed in advance about this inconvenience. Final say: There are a lot better hotels in Sheffield for the same or similar prices.
I spent 2 nights in the hotel, having stayed in many other Sheffield hotels before for comparison. Room: Very small and a bit dated. The windows would not open more than an inch as the curtain rail was put up in the wrong place. I landed up wedging the windows open with toilet paper to keep them slightly ajar as the room was so hot. The curtains looked like they had been washed and shrunk, which meant they did not cover the bottom part of the window (they looked silly also). Cleanliness: Average Staff: The staff were friendly Location: Excellent in the middle of the city Noise: Lots of noise in the hotel, and was woken to loud arguments which you could clearly hear. Comparison to other Sheffield hotels: This was priced similar but was no way up to the same standard of other budget hotels. I would not return. Overall: Rundown, old hotel which is charging too much.
Booked as part of a birthday present as close to the venue we were going to. This was the only good thing about the hotel, room was very small considering we paid £129. Bed was very uncomfortable, TV remote didn't work, heating was on full and could not turn off, could not open windows as too high even for my husband who is 6ft+, noise from street at kicking out time for the night club kept us awake from 3am and at 8am drilling of the road started in the street outside. We left feedback with reception which was to be passed on to the manager but we are still waiting for some communication. One of the worst places I have ever stayed
The hotel is very clean, and the room and bathroom very large and very nice. Hotel staff was very friendly, and very prompt with the service. One day I forgot my card in the room, and they immediately made another one for me. My only complain was the poor quality of the WiFi, which might be an issue in certain rooms, as they told me at the reception that no other guest experienced problems.
The hotel is nice and cosy and in a great location. The staff were so friendly and helpful catering to my every needs. I have now stayed here on a couple of occasions and will most certainly be back. Thanks for a wonderful stay :)
This hotel is central and rooms are small but ok. I stayed only one night and as such hard to get things corrected so can't say if hotel responsive to issues or not however. Room 206. Noisy alley outside, TV reception hopeless, wifi did not connect and shower head not right for the holder so difficult to use. Lift didn't stop at floor as button broken and when car park ticket validated it was £7.50!shirt so I had to pay anyway. Daughter at uni in Sheffield so will be back to city but won't stay here. Also booking was for B&B but when arrived staff insisted room only.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 186 reviews