Aurora Kakadu3.0 out of 5.0
Recent guest reviews
My husband & I hit an animal on the way to Darwin and rolled into the resort with a broken radiator. Alex and another gentleman (sorry I forgot his name) were beyond kind in looking at our vehicle, offering a swim, helping us get water, making calls, etc. In other words, they did everything that good friends would do, and we just met them!! The resort was in impeccable shape with restaurant, picnic tables, resident cockatoos, etc., and the restrooms were clean and fresh. We highly recommend this resort for the personal touch!!! Many thanks!
The room was a generous size, linen and bathroom clean but very dated. Carpets were really worn. Our room overlooked the garden and pool area which was well kept and a pleasant spot to relax in. We were there for two nights. Dissapointing that we paid $230 a night and were informed that the beds were only made every second night, instruction from the new manager. The first day only the bins were cleaned. They did provide us with an extra towel when requested. The restuarant was not open for dinner on our first night. We got the impression that the restuarant only opened if a tour bus arrived and most of the staff were backpackers with little experience.
My 9 year old daughter and I just spent four very relaxing days at Aurora Kakadu. Our room was very comfortably appointed and looked over a large garden where we could enjoy viewing a variety of local wild life. The staff were approachable, friendly and helpful and made us feel very welcome. The pool was the highlight for my daughter and just perfect for kicking back and cooling off at any time. We ate in the restaurant each night and were impressed with the range and quality of the meals (the steak and the carbonara were our favourites!) We thoroughly enjoyed our stay and wouldn't hesitate to visit again.
First of all – check carefully when you book since there are places with similar names in the area. The company runs the Aurora Resorts which in this area means both Aurora Kakadu and Kakadu Lodge. Some booking sites have them mixed up! This place is along Arnhem Highway at South Alligator River which places you a bit outside everything, 30 min driving to Jabiru. Since most of the events and tour companies operate from Cooinda or Jabiru, this places is a bit off. You’ll have to drive yourself to the closest pickup point for at tour that then drives you to the starting point. This takes a lot of unnecessary time. While the place has a lot of potentials, it is in big need of a major upgrade, both for the rooms as well as the service level. The furniture is old and a bit broken at places, the colouring looks like it is from the 1970-ies (orange!!!), and the place is just enough to clean for not being unclean even if some of the lamps were full of dead insects. Almost standard equipment in the room with fridge, a good working AC, TV, water kettle, iron board and iron, hair dryer but no safe. Pool looks nice, tennis court in the area as well as laundry. Some rooms are on a second floor (no elevator). The main issue is the level of service, however. While you get free bottled water the service is low in all other areas. Petrol station, shop and reception work between 7AM-7PM which makes it hard to use if you are going for a sunrise or sunset tour any of the days giving that you are a bit outside everything. The restaurant closes at 8:30 PM and as far as I saw while there they only serve a $38 buffet in a room that lacked all atmosphere beside a military dining hall. Shop were very sparsely equipped – mainly candy, sodas and chips. Further; either they forgot our room or they do not clean the room while you are staying there. It is hard to complain too since the reception is closed when you are there. Other things that are good to know are that this place is the only resort area in Kakadu that don’t have any connectivity to the mobile phone networks. The hotel also doesn’t provide free wifi but provides an external service which charges $5 for 100 MB (to begin with). Wouldn’t stay here again. I would go for a base in Cooinda or Jabiru due to better access to the main sights and areas and a better service level.
We booked in for one night in the Aurora Kadadu Resort campsite but the facilities were so poor we ended up leaving and driving to Jabiru (30kms away) where we had a nice couple of nights at the Kakadu Lodge (also an Aurora property - in fact many of the photos listed against the Aurora Kakadu Resort are actually of the Aurora Kakadu Lodge).
Apart from a few members of staff who served in the bar and the restaurant at night, there is nothing to recommend this hotel. The amenities are extremely limited and what is available in this remote location is in poor condition. The site of the "resort" is 30 minutes from tour pick ups, and is without mobile reception. The pool, like the rooms, bar and dining area, is in need of repair. The fence has rotted in sections presenting a major safety risk for young children, tiles are loose and slippery, and there is tearing in the shade sails. The rooms' bathrooms, and the bar and dining area appear not to have been refurbished since the early 1980s. Drinking water is available to guests in the dining area and two 600 ml are supposed to be supplied in the room each day. One day, we (four adults) didn't receive water for one of our rooms. Then again, rooms aren't made up on a daily basis. When attempting to get water from the dining room urn at breakfast to go on an early tour, we were told a drink bottle can't be filled and that water is available for purchase. The continental breakfast is only available from 6:30 to 8:45 and priced at $20 per person. Breakfast consists of sliced supermarket break that can be toasted, cereal such as Rice Bubbles and Corn Flakes, tinned fruit with yoghurt and heated frozen pastries. One of my bookings had been made via Expedia, with breakfast included in the rate. The reception staff member on check in refused to honour this until I could provide proof via an email confirmation. WIFI is available at $5/100 MB. Meals in the dining room, which has outdoor chairs, office tables and stained and dirty carpet, are okay. The food is pub-style but the prices are steep, even for Kakadu. A major disappointment was the attitude of the manager. Within a ten minute period, he was rude and extremely unhelpful to two guests in my presence. One asked to use a microwave and was told no because guests weren't encouraged to take food to their rooms. The manager directed the woman to the restaurant and told her that's where she could eat. There is a microwave in the store to heat take away pies. Another guest asked to use a telephone or buy a card for the public phone to cancel a booking for another part of her trip and was subject to a long rant about booking services and apps. In contrast, Anbinik in Jabiru was great value at half the price for a two-bedroomed cabin and nice amenities. Though we didn't stay at either Aurora's Kakadu Lodge or Cooinda Lodge we did eat at each. The food was of better quality and less expensive than Aurora Kakadu's. Both lodges' facilities were well-maintained and we were encouraged by the staff at Cooinda to make use of the pool and other amenities.
We stayed for 4 nights in June 2017 (dry season). The Best - Susie who organises breakfast is brilliant. A lovely genuine lady who has a tour guide background so provides great advice - she pretty much wrote us a 2 day itinerary while getting us a delicious breakfast. Make sure you drop in for breakfast and chat to Susie. The good - the location is great being in a quiet spot with some walks with lovely birdlife right on the door step. It is about 40kms to Jabiru, and about an hour from Ubirr which is a great place to visit (thanks Susie!). The pool at the Hotel is lovely, and the restaurant is a little pricey but great food for dinner (about $30 a main). The average - the rooms are a little tired, although for our last night we had to move and the second room had been renovated and was much larger and more comfortable. This being said, both rooms had everything you need and comfortable beds. Al in all we would recommend the hotel - some people will be frustrated by no mobile phone reception and slow satellite internet you have to pay for, but we actually liked being disconnected in the wilderness for a while. The TV is enough if you have to keep in touch. Great Northern beer is on tap and we recommend it as a good afternoon relax!
The location of the resort is not the most ideal - at least in dry season - as most interesting parts of Kakadu are one other side of the parc. So if you do tours departing from jabiru (40km) it's ok but if on your own I suppose the mercure is more practical otherwise you will drive a lot. Rooms were charmless, bed was way too soft, I could explain to my daughter how TV and bathroom looked like when I was young. Light is bad. Rooms were clean (even though there was a larger frog on a wall....but then this is Kakadu). Reception was not really helpful (so difficult to find me a second table lamp so not only my wife can read in bed?). Food was expensive (like elsewhere in the parc) but good and uruguayen waiter friendly. Breakfast ok but expensive (25$). >3.50 $ for a can of coke at the shop is a rip off, so bring your stuff (fridge in room). Internet 5$\100M a problem (....but nothing new in the NT, the tourism industry really needs to tackle this issue otherwise Generation Y will favor other destinations).
The staff were friendly on arrival. The booking had been done on the web & there was a bit of confusion about breakfast being included & the booking cost but luckily I had the confirmation email from my Wotif booking so it was all eventually sorted. You need to have brekkie included with your booking as this place is in the middle of nowhere & the rooms are motel style with only coffee & tea provided. The vost of breakfast as a walk in was $25pp. The bed was comfortable & the bathroom roomy. The buildings badly need upgrading of their exterior. The grounds were neat & there is also caravan & camping accommodation available but again very basic. Its saving grace was it was cheaper than any of the other hotels in Jabiru & we were only going to Jabiru for a scenic flight.
Booked in for 2 nights but could only last 1.this place is nothing like the pictures.the room would have been average in the 80s. The restaurant's toilets was a health issue with effluent on the floors and Bowles not flushing.this was while we tried to eat the burnt snitchel for $26.DONT GO.Moved to Anbinil kakadu resort. Stayed in a bungalow suite.Check it out.we were more than happy.
- Free parking
- Onsite dining
- Outdoor pool
- WiFi in public areas (fees apply)
Located in South Alligator River, Aurora Kakadu is 7.5 mi (12.1 km) from Mamukala Wetlands. This 129-room, 3-star motel welcomes guests with a restaurant, an outdoor pool, and free self parking. Bowali Visitors Centre is also within a 30-minute drive.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
Aurora Kakadu's 129 air-conditioned rooms provide balconies, refrigerators, and coffee makers. TVs come with digital channels. Free bottled water, desks, and free toiletries are other standard amenities.
At Aurora Kakadu, guests have access to an outdoor pool, WiFi in public areas, and conference space. Free parking is available if you drive. Front-desk staff can assist with luggage storage and securing valuables. Additional amenities include laundry facilities, barbecue grills, and a gift shop.
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 409 reviews