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Recent guest reviews

Room was brand new and clean. Beds were comfortable with great pillows and bed linens. Perfect price point for a quick overnight while visiting Rutgers. Couple of things: The sign outside doesn't do it justice. The hotel is much nicer than the sign conveys. I recommend putting a mirror in the room. It was difficult for our family to get ready with the only mirror in the bathroom.

The room was clean and nicely appointed. The bed was very comfortable. That said, I was disappointed to learn that after two months in operation, the hotel still lacked password protected wifi access. The explanation provided by staff (and the manager) was insufficient, and the provider's contact number led to a full voice mailbox. This leads me to believe that customer service is not a priority on either end of their relationship. Two of the three lamps/outlets in my room didn't function, and because there was no other available room on the first floor I chose to remain in it. The red message light on my room telephone blinked constantly during my stay and the desk personnel were unable to fix it. The ice machine was in need of maintenance and barely functioned. The room directly across the hall from the machine was open and full of construction debris. The manager appeared unapologetic when I met with him the Monday morning when checking out. He had been unavailable to address my concerns over the weekend. In subsequent contact with him since returning home, he first assured me that all of my concerns had been addressed/rectified, but I remain unconvinced. The location of the hotel is convenient to the area that I visit regularly, but I'd only choose to stay again if direct steps are taken to address my complaints.

Not much to like. Property being remodeled. Room did not have a sofa bed like promised. Asked for a rollaway bed. Told that there weren't any on property. Saw a rollaway bed as I was leaving the hotel. Breakfast was disappointing. Minimal items available. Staff kept staring at us as we were getting food and eating.

Cedar Grove Ln Somerset NJ

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • 24-hour business center
  • 24-hour front desk

Protechockey Ponds Ice Center is a short stroll from Somerset Lofts, Ascend Hotel Collection, and other popular attractions like Rutgers University, Busch Campus are within a 10-minute drive. This 80-room hotel welcomes guests with conveniences like free self parking, a 24-hour business center, and a conference center. It's connected to the convention center in central Somerset, and a short drive from Saint Peter's University Hospital and Delaware and Raritan Canal State Park.


Rooms

The 80 heated rooms feature kitchenettes. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and free wired Internet. Tempur-Pedic beds sport premium bedding and down comforters, and bathrooms offer hair dryers. Sofa beds, coffee makers, and free local calls are other standard amenities.


Property features

Guests of Somerset Lofts, Ascend Hotel Collection enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a computer station, express check-in, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Somerset Lofts, Ascend Hotel Collection

Family (4)
4
Family

Room was brand new and clean. Beds were comfortable with great pillows and bed linens. Perfect price point for a quick overnight while visiting Rutgers. Couple of things: The sign outside doesn't do it justice. The hotel is much nicer than the sign conveys. I recommend putting a mirror in the room. It was difficult for our family to get ready with the only mirror in the bathroom.

By , from Boston, MA on Feb 26, 2020

Review comment responded on Mar 13, 2020

Dear Christen Thank you for the kind words about our clean, comfortable and friendly hotel. We take serving our guests very seriously and are very pleased that we met your needs to certain extent. We are in a process of remodeling our Hotel and I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.Hope you will tell others about our property and stay with us again the next time you’re in town. We appreciate the opportunity to serve you. Sincerely,

2
Family

The room was clean and nicely appointed. The bed was very comfortable. That said, I was disappointed to learn that after two months in operation, the hotel still lacked password protected wifi access. The explanation provided by staff (and the manager) was insufficient, and the provider's contact number led to a full voice mailbox. This leads me to believe that customer service is not a priority on either end of their relationship. Two of the three lamps/outlets in my room didn't function, and because there was no other available room on the first floor I chose to remain in it. The red message light on my room telephone blinked constantly during my stay and the desk personnel were unable to fix it. The ice machine was in need of maintenance and barely functioned. The room directly across the hall from the machine was open and full of construction debris. The manager appeared unapologetic when I met with him the Monday morning when checking out. He had been unavailable to address my concerns over the weekend. In subsequent contact with him since returning home, he first assured me that all of my concerns had been addressed/rectified, but I remain unconvinced. The location of the hotel is convenient to the area that I visit regularly, but I'd only choose to stay again if direct steps are taken to address my complaints.

By on Nov 16, 2019

2
Family Family

Not much to like. Property being remodeled. Room did not have a sofa bed like promised. Asked for a rollaway bed. Told that there weren't any on property. Saw a rollaway bed as I was leaving the hotel. Breakfast was disappointing. Minimal items available. Staff kept staring at us as we were getting food and eating.

By , from Royal Oak, us on Apr 22, 2019

Review comment responded on Apr 22, 2019

Dear Guest Thank you for the review. I’m terribly sorry we failed to meet your expectations. We greatly appreciate your comments about aspects of the room that needed attention. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we’ll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

Somerset Lofts, Ascend Hotel Collection

11 Cedar Grove Ln, Somerset, NJ 08873
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