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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor swimming pools
VIP Access

Choose dates to view prices

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Aerial view
Premium bedding, in-room safe, blackout drapes, iron/ironing board
9 restaurants, breakfast, dinner served; international cuisine
2 outdoor pools
Reviews
8.0

Very good

Popular amenities

  • Hot TubHot TubHot Tub
  • Pet friendlyPet friendlyPet friendly
  • Pool
  • On private beachOn private beachOn private beach
  • Spa
  • Parking includedParking includedParking included

Check out the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Popular LocationBlu Riviera Maya16 min walk
  • Popular LocationPuerto Aventuras Marina7 min drive
  • Popular LocationDolphin Discovery8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)61 min drive
VIP Access
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Room options

View all photos for Deluxe Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Diamond)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

  • 5166 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

  • 2583 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Heaven, Rock Suite)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Heaven, Rock Suite)

  • 2583 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Heaven, Rock Suite Platinum)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite (Heaven, Rock Suite Platinum)

  • 5166 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room (Heaven, Sky Terrace)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room (Heaven, Sky Terrace)

  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Gold)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Grand Sky Terrace)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room (Grand Sky Terrace)

  • 1928 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

  • 482 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Sky Terrace)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room (Sky Terrace)

  • 964 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Family Room

  • 964 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
On private beach
Pool
Hot Tub
Breakfast included
8.2 out of 10, Very Good, (397)
The price is $463
per night
$463 total
includes taxes & fees
May 25 - May 26
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

About the neighborhood

Puerto Aventuras

Puerto Aventuras Marina is within 2 miles (3 km) of Hard Rock Hotel Riviera Maya - All Inclusive while other popular attractions such as Chac Mol Cenote are within 3 miles (5 km). This 1264-room, 4.5-star property has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Blu Riviera Maya - 16 min walk
  • Puerto Aventuras Golf Club - 6 min drive
  • Puerto Aventuras Marina - 7 min drive
  • Dolphin Discovery - 8 min drive
  • Chac Mol Cenote - 12 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 62-min drive, 46.8 mi/75.3 km.

Restaurants

  • The Market - 10 min walk
  • El Abuelo - 9 min drive
  • Toro Steak House - 8 min walk
  • Restaurante Ipanema - 7 min walk
  • Bamboleo Snack & Grill - 9 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Luxury property on the beach, with 2 outdoor swimming pools
Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 68 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, sitting areas, and coffee makers are also standard.
A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (87,823 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Will I find all-inclusive rates at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and tennis.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of May 11, 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on May 13, 2024 start from $430.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Hard Rock Hotel Riviera Maya - All Inclusive?

Based on positive ratings, guests enjoy the property's beach location in Puerto Aventuras, which is close to Puerto Aventuras Marina, Cenote Azul, and Xpu-ha Beach. You'll also find Puerto Aventuras Golf Club and Oasis Beach within a short drive.

Is parking available on site at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hard Rock Hotel Riviera Maya - All Inclusive?

Rock Spa® is the property's spa and services include deep-tissue massages, hot stone massages, reflexology, and hot springs.

Does Hard Rock Hotel Riviera Maya - All Inclusive include a casino on the premises?

No, Hard Rock Hotel Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a spa tub.

What will couples enjoy most about a stay at Hard Rock Hotel Riviera Maya - All Inclusive?

This waterfront all-inclusive property offers many amenities for couples such as a private beach and 2 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a restaurant that serves breakfast?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive has 9 restaurants, and serves breakfast for a surcharge.

Does Hard Rock Hotel Riviera Maya - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Riviera Maya - All Inclusive for a fee of USD 150 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hard Rock Hotel Riviera Maya - All Inclusive?

The closest major airport to Hard Rock Hotel Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 23.2 mi away (257 minutes by car).

Can I book a room with a balcony at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, every guestroom at Hard Rock Hotel Riviera Maya - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Hard Rock Hotel Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hard Rock Hotel Riviera Maya - All Inclusive.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 482 out of 1005 reviews" "
Rating 8 - Good. 240 out of 1005 reviews" "
Rating 6 - Okay. 112 out of 1005 reviews" "
Rating 4 - Poor. 94 out of 1005 reviews" "
Rating 2 - Terrible. 77 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hendri, Maspeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for family vacations. Has a bit of everything for everyone.
Stayed 4 nights in Apr 2024

4/10 Poor

Eun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

FREDY

Liked: Cleanliness, property conditions & facilities
Servicio en restaurante malo.
Stayed 1 night in Feb 2024

10/10 Excellent

Hongbeom

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for kids safe. Thai restaurant is really good.
Stayed 6 nights in Jan 2024

10/10 Excellent

sunghyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food but would like to see more restaurants option for family sanction.
Stayed 6 nights in Jan 2024

8/10 Good

Jihun

Liked: Cleanliness, staff & service, property conditions & facilities
Need more maintanance
Stayed 6 nights in Jan 2024

8/10 Good

Ivan

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024

6/10 Okay

Inderjeet Singh

Stayed 7 nights in Jan 2024

4/10 Poor

Nadine

Stayed 7 nights in Jan 2024

6/10 Okay

Diane

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Nothing exceptional. Very dated property. Food below average. Wish we had stayed elsewhere.
Stayed 5 nights in Jan 2024