Mercure Rosa Khutor Hotel4.0 out of 5.0
Recent guest reviews
Back to Rosa Khutor to enjoy a long week-end. Nice staff, cosy rooms and very good breakfast. Very good food in the restaurant and very good service. Well done. No doubt the best option in Rosa. Cannot wait to come back in winter to enjoy the ski area.
All our familly enjoy our stay in the Rosa Khutor Mercure, spacious, comfortable and clean rooms, nice and very helpfull staff. After a day out hiking, we really enjoy the indoor swimming pool and the fitness facilities.
I really think that it is the best hotel in Rosa Khutor. The location is just perfect, the staff very friendly and the rooms very spacious. The breakfast and the restaurant are really good with a nice choice. I higlhly recommend this hotel.
I had a privilege room on the 5th floor which was facing the river which I really enjoy the noise of especially at night. There is an indoor pool with a nice fitness room and spa. Half board option that we chose was a great deal which included dinner and breakfast. Both breakfast and dinner were very good such as taste, presentation and service. Room is very clean and the bed was comfortable. Kid's club was great!
Rosa Khutor is a nice place to spend couple of days when a skiing season is over - I could recommend the place As for the hotel, I did not get why it's a number one - it's OK-ish but not an outstanding one Reception and service - up to mercure standards Rooms - quite basic and modern. But I hated the bathroom as a plastic curtain did not help to protect the water to spill over the floor Amenities - a full set was provided by request and it was up to 5* standards Breakfast - comparing to a typical Mercure's breakfast, it was not impressive (and I did not get the idea of having a lot of items more suitable for a lunch or a dinner)
Room is fine, comfortable bed and pillow. It was good to have a tea/coffee facilities in the room. There were some different food for breakfast, but was hard to find what to eat, because everything was absolutely tasteless. We were placed in a connection room. Our neighbours was a family with 2 small kids who never stopped screaming and crying, so one can imagine the level of comfort we experienced. And hotel was maybe 50-60% full, so if hotel staff would start thinking about guests it could be easily avoided. Birthday of guest was ignored.
Very nice and modern new hotel in close proximity to ski lifts and great restaurant Red Fox. The suite rooms and bathroom were spacious and perfect for our family. More than enough storage room as well. The pool area could have been better and the water warmer. Breakfast was excellent with wide variety of cold and warm food. The only disappointment was dinner at the hotel restaurant. The dishes were presented beautifully, but we did not get the full satisfaction as they were served together with appetizers and got cold. The waitress did not do anything to fix the problem neither did she apologise.
The hotel is new and modern. There are connected rooms there that very usable for family accommodation. Personnel is friendly and helpful. Breakfast can reach any wishes. Ski storage and 150 m to lifts are complete the picture.
I was in this hotel 2 times. 1st time it was lux room, 2nd standard room. Both time was problems with sauna in the hotel, we had to ask many times for fixing problems. Breakfast is ok, not a lot of kind of food, but you can find what to eat. Reception: personal is very kind and do its best any time. Room service: our standard room was on 6th floor. All you can see on photos, it was really dirty floor under bed and sofa. We used sofa that is why I founded it. Location SUPER, Prices in restaurant and lobby high, but you can see that in all restaurants in Rosa Khutor prices are very high.
We stayed in "Mercure Rosa Khutor 4*" in the end of September, 2016. The atmosphere here is great, very welcoming stuff, polite, nice and helpful. There is a gym, swimming pool and hammam, we used them every day. Our privileged room was on the 6th floor, with a great view to the river. The room had everything for a comfortable stay. The breakfast was included, it was really good. I advise this hotel if you want your holidays to be unforgettable and pleasant.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 634 reviews