Hotels in Smithfield

"The room and facilities were very nice and we definitely had a comfortable stay. However, check-in took quite a long time, despite three employees on the desk. Two of them appeared to be struggling with iPads. There was a family who apparently had been waiting until 3pm for their room when check-in is from 2pm. You are also asked to send through room service via the app, but when it comes to the payment screen it didn't work. We tried multiple devices and credit cards before phoning reception who took our order. It seems like Shangri-La has possibly cut back the budget for staff and their systems and it shows as things aren't as streamlined as you'd expect for this brand."

"Clean and great location separated by a small road from the esplanade. Staff was nice. Everything was satisfactory. The rooms are dated and worn out. "

"The hotel is quite tired and a little run down. The cleaning wasn't very good, the bathroom floor was a bit sticky and the doors and walls were quite grimy. There's not enough lighting which made reading difficult. The breakfast was very good and varied. The staff were friendly and helpful with any enquiries. The pool temperature was a little cold and could've done with 4-5 degrees higher and the spa way too cold. "