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PARKROYAL on Kitchener Road

4.0 out of 5.0

Recent guest reviews

Bad bad hotel personnel. One of them would let me complete the check-out procedure the previous night, other would not. I had a flight early morning next day, but could not complete the check-out paperwork the previous night. They did not let us check-in until the clock went past 3:00 PM. We flew 26 hours and were tired but had to wait outside. The bathroom sink was clogged. Water wouldn't flow easily.

We enjoyed our stay and the breakfast buffet. Close to shopping. Taxis are readily available. Good restaurants nearby.

Couldn't get the room in time. Had to wait for an hour.

Excellent service and quality hotel. Nice food and helpful staff during the stay. another plus point is location juz opposite mrt with 24 hour shopping centre at next door. would recommend this hotel.

Excellent hotel with a great location, stores and restaurants nearby and excellent staff.

I regularly stay at this hotel for a combination of SMRT access, room/amenities package, and price. It just simply works - over and over. The level of service is consistently very good - and sitting on top of the NE line SMRT station is a great way to get around Singapore at low cost.

nice and comfortable could have been better could be better with complimentary break fast

Nice room. Clean and an ok size. Location of the hotel is pretty good. The hotel also has a good sized outdoor pool which catches the sun for most of the day. The gym was better here than at many equivalent hotels as well. Service was average to slightly better than average. Lifts are a bit on the slow side. All in all, not a bad stay. One last point, they could do with adding either CNBC or Bloomberg to their cable TV channels list, which seems a little limited.

Great MRT access Easy walk to variety of food options Mustafa's Good rate, Internet included What's not to like?

Room service people avoided work but rest of the hotel staff are very helpful and the rooms were well equipped! Will stay again.

First time staying at a ParkRoyal hotel and it was a very pleasant and enjoyable experience. The staff was very helpful and cordial. Its located right next to the City Square Mall, within walking distance to Sim Lim Square., ilam Mall and the world famous Singapore Market.

I had a late nite meeting at Park Royale in kitchener road,the staff were very courteous.In the Orchid club,[...],the suoervisor was extremely courteous and was very friendly towards me and my guest from KL

This hotel might have a nice lobby and good breakfast but the rooms are very dirty. Carpets and bedding was stained. There was dust on all surfaces and you could hear the generator/air conditioner machine in stereo surround sound. Very difficult to sleep. "Non smoking" room smelt like smoke. Surely you can get a better hotel for the same price. The reception staff was rude and thought they were doing you a favour by letting you stay at this hotel. Obviously very popular with the Indian crowd because of the location.

Hotel is located by Little India. It's pretty far away from business area, China Town or the tourist attraction like the marina and Santosa. I believe the hotel just remodeled. Hotel is ok but the bed is very hard. I have the Orchard Club which they offer some breakfast, snack, coffee and juices which are nice. Gym is well equipped and pool is nice. Buffet brakfast is so so and is very crowded. Overall is not bad but becuase of the location, I will choose somewhere in the marina or business district in the future.

Front-desk was courteous but took a while to process due to our late arrival early next morning

great place..pleasant and nice

hotel meets my business meeting requirements. but i find the club louge closes at 10 pm ,that criples my late business meetings! it must be open atleast by 11.30 for singapore standards!

Other than the Check-in process, the hotel is fine. For the last several times I have been there, the check-in staff always makes me wait for significant amount of time before the room is available. Their Check-in time is 2 pm, so if you arrive before then, they recommend paying an extra night if you want your room immediately or waiting till 2pm before your room is available. This is the only hotel I have experienced such difficulty.

Literally steps from the cutting-edge City Square Mall, the bargain center of Mustafa Market, a 7-11 convenience store,the Ferrer Park MRT Station and countless traditional Indian and Chinese restaurants and merchandise stalls on Kitchener Road and Serangoon Street as well as many other connecting streets, this hotel is ideally located for the traveller who likes nearby places to shop and refuel- and the hotel itself was immaculately clean with unparalleled luxury for good prices. Not to be missed is the breakfast buffet with fantastic selections of Chinese, Indian, Malay as well as Western breakfast entrees, excellent fresh fruit and superb coffee available! The staff to a person was very friendly and helpful- this hotel also has easy access to many good siteseeing tours covering a wide range of city, Island and even Malaysian locales available for booking there which pick up/deposit clients at the hotel itself. Also, one has access to a wide range of television programming in many different languages both local and international. The only small caveat I have is even when prepaid, there is a $50 [Singapore Dollar] Cover Charge even if everything else has been prepaid and one must be aware that even local calls DO get charged to the room. However; if one is careful not to use the extra services (e.g. the minibar) and compensate them for any phone calls at the Front Desk, the entire $50 Cover Charge will be refunded at the end of the stay. I would recommend this hotel to anyone going to Singapore.

Great staff.

181 Kitchener Road Singapore

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Little India, PARKROYAL on Kitchener Road is within 2 miles (3 km) of popular attractions such as Peranakan Museum and Raffles City. This 4-star hotel has 532 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour fitness center. It's in central Singapore and also close to Chinatown Heritage Center and National Orchid Garden.


Dining

Enjoy dining at one of 2 onsite restaurants including Spice Brasserie, which specializes in Asian cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

PARKROYAL on Kitchener Road's 532 recently renovated rooms provide minibars, free newspapers, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Phones, ironing boards, and desks are also available.


Property features

PARKROYAL on Kitchener Road features an outdoor pool, a children's pool, and a 24-hour fitness center. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a steam room, free WiFi in public areas, and 6 meeting rooms.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Orchid Club King

King 1 | Sleeps 3

Family King Room

King 1 | Sleeps 4

Guest reviews for PARKROYAL on Kitchener Road

Everyone (3) Business (9) Couples (2) Family (1) Other (5) Friends (1)
3

not staying at this place again

Everyone

Bad bad hotel personnel. One of them would let me complete the check-out procedure the previous night, other would not. I had a flight early morning next day, but could not complete the check-out paperwork the previous night. They did not let us check-in until the clock went past 3:00 PM. We flew 26 hours and were tired but had to wait outside. The bathroom sink was clogged. Water wouldn't flow easily.

By , from US on Dec 12, 2017

Review comment responded on Dec 18, 2017

Dear Dera, Thank you for making the choice to stay at PARKROYAL on Kitchener Road and for taking the time to share a rating of your recent stay. Your feedback is extremely valuable to us and we are genuinely regretful that your encounters with our Front Office associates were not in accordance with the service standards we strive to achieve. Please rest assured that our Front Office team will investigate this matter diligently. We look forward to the opportunity to recover your impression of our hotel upon your next visit. Best Regards, Benny Chung General Manager

5

nice, clean, family type hotel in little india.

Everyone

We enjoyed our stay and the breakfast buffet. Close to shopping. Taxis are readily available. Good restaurants nearby.

By , from Atlanta, USA. on Mar 14, 2017

Review comment responded on Mar 22, 2017

Dear Ram, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the service and had a positive stay. As we strive to create memorable hotel experiences for our guests, our associates are focused on taking care of the needs of our valued guests with highly attentive service and utmost professionalism to ensure your stay is a memorable one. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We look forward to welcoming you family back for another wonderful experience. Best Regards, Benny Chung General Manager

3
Everyone

Couldn't get the room in time. Had to wait for an hour.

By on Dec 6, 2016

5

great stay, excellent service

BusinessTravelers

Excellent service and quality hotel. Nice food and helpful staff during the stay. another plus point is location juz opposite mrt with 24 hour shopping centre at next door. would recommend this hotel.

By on Sep 5, 2015

5

great hotel

Couples

Excellent hotel with a great location, stores and restaurants nearby and excellent staff.

By on Feb 20, 2013

4

it works - consistently

BusinessTravelers

I regularly stay at this hotel for a combination of SMRT access, room/amenities package, and price. It just simply works - over and over. The level of service is consistently very good - and sitting on top of the NE line SMRT station is a great way to get around Singapore at low cost.

By on Sep 18, 2012

4

locationally very nice

BusinessTravelers

nice and comfortable could have been better could be better with complimentary break fast

By on Aug 17, 2012

3

decent pool and gym

Singles

Nice room. Clean and an ok size. Location of the hotel is pretty good. The hotel also has a good sized outdoor pool which catches the sun for most of the day. The gym was better here than at many equivalent hotels as well. Service was average to slightly better than average. Lifts are a bit on the slow side. All in all, not a bad stay. One last point, they could do with adding either CNBC or Bloomberg to their cable TV channels list, which seems a little limited.

By on Aug 14, 2012

4

value and convenience

BusinessTravelers

Great MRT access Easy walk to variety of food options Mustafa's Good rate, Internet included What's not to like?

By on Mar 12, 2012

3

good hotel

Families

Room service people avoided work but rest of the hotel staff are very helpful and the rooms were well equipped! Will stay again.

By on Oct 2, 2011