Amara Sanctuary Resort Sentosa5.0 out of 5.0
Recent guest reviews
Booked 3 Premier Rooms King Size Beds, in November for a group of 6 people, paid by my credit card 3 rooms money taken immediately by hotel. After phone conversations requesting rooms together or 2 rooms together one across would be ok told no problem at all. Turned up at hotel, rooms not together not happy. They gave us 2 together 1 other same floor but was twin beds pushed together. Not what was booked and paid for.told after 1 hour to wait and desk clerk will try and fix problem waited 3 hours in room to find out no result. Really got mad requested high management intervene. Lady came out told her we have lost our whole afternoon for a situation that's not our fault, they then said that the rooms are booked 2 days before arrival NONSENSE. she then said we can have deluxe rooms all together said ok but want a refund on payment she said no so I said you need to come up with a solution. After 1/2 hr she returned with a heritage listed villas all together behind the hotel. We were all happy but very Annoyed it took 4 hrs for them to choke and give us the expense villas.asked as it was 5;30 pm would the hotel come to the party with a discount on Dinner meals as we were exhausted not only from the flight but the 4 hours wasted by them regarding the rooms. Answer profound NO,!! On our 2nd nite stay both myself and wife went to Shutters Dining room to get a plate and Ice foir drinks were told we would get that arranged immediately, after 1 hour We called room service for ice and plate 1/2 hr passed nothing delivered , called housekeeping told the same, 1/2 hr called reception you guessed it no service at all. Gave up after 3 hours.so our stay was ok but think service and customer satisfaction is very poor, no welcome drink, check in was disgusting took 3 couples 1 hour to check in before we were told of the room issues.Stayed at Movenpick now called Le Meridien last year same rate but service rooms and breakfast was far surperior. Hotel needs a refurbish as we saw the Oremier rooms and they look like average hotel rooms. Sorry Amara Resort but it's not as the pictures on your website. Buyer beware. Make sure if you have requests to get them in writing via email as that was told to me. Ha ha not really funny ....
My husband and I stayed here as part 1 of our anniversary celebration. This was our second time staying at the property and I really looked forward to the stay since we had so enjoyed our first time there. Instead of a regular room, we decided to book a Verandah Suite instead. Amara Sanctuary is wonderfully tranquil resort that is located right next to Capella. Driving in from Sentosa, it's the second hotel that you'd encounter and it's decently near to RWS (just a short, albeit uphil,l stroll away). We went for RWS Halloween Horror Nights the first time we stayed here and found that it was a great location. It's close enough to RWS and yet detached enough so that it doesn't suffer from the crowds that the Resort Word hotels might encounter during busier periods. The check-in process was smooth and the staff were all very pleasant and professional. We arrived at 3pm and were told apologetically that our room wasn't ready. After a 10 minutes wait at the lobby, one of the receptionists approached us and explained that they were applying some final touches to our room. After apologizing again, she told us to leave our stuff with the concierge and brought us to the nearby Tier Bar for a free drink. We waited 15 minutes for our drinks and just a couple sips later, our friendly receptionist approached us and told us that not only were our rooms ready, all of our bags had been moved in for us. The icing on the cake was that she told us to return to the lobby when we were ready and she would bring us up to the room in a buggy. She also offered us a late check out, free breakfast throughout our stay (not included with our room) and a couple of dining / spa discount vouchers as an apology for the wait. While I'm usually annoyed by late check-ins, I thought that this was a stellar service recovery. The Verandah Suite is located at the heart of the resort and is a stone's throw away from the beautiful Glass Pavilion and Shutters Restaurant. When we entered the room, I was pleasantly surprised to see that the staff had decorated our four poster bed with a pair of swans and rose petals. It was a lovely attention to detail since I had mentioned our anniversary when booking our room. The room was very spacious and since we were on the second floor, we had a lovely view of the Glass Pavilion from our balcony. The bathroom is huge and has a wonderful deep soaking bathtub. I did think that the shower cubicle was pretty small in proportion to the rest of the bathroom. The only shortcomings of our room were technology based. A main quibble that I have with Amara Sanctuary on this stay and our previous one was that the television is much too small for the size of the room. Our room was 61 sqm and I estimate that the TV was only about 40" wide. The TV was also placed off-center in relation to the bed and since the cables and wires were coiled up and secured with cable ties, there was no way to adjust the position. The television remote was not provided and all that we had was a remote which I assume was for the smart box and had no volume control. This resulted in us not being able to adjust the volume (the default was very very low) and we couldn't even turn the TV off. We brought our laptop and bluetooth speaker along, so we ended up syncing our speaker and used that instead. I think Amara could really look into upgrading their TVs because the current ones really don't do justice to the rooms. Another quibble we had was that the air con seemed to have a life of its own. Regardless of how we meddled with the temperature control, there was no way to change the temperature. We could only alternate between an aircon setting (which was very cold) or a fan setting (which was very warm). One interesting thing is that there are numerous peacocks strutting throughout the resort. I was really delighted by this and I could tell that many other guests we encountered throughout the grounds were charmed by the stunning birds. On our buggy ride to the room, we actually saw a peahen with two of her tiny chicks. That was a real treat and I really love how close to nature Amara Sanctuary takes you. This does come at a slight price though. Our room was not very soundproof and we could hear the peacocks throughout our stay. It was very amusing during the day, but these birds seem to be rather nocturnal. We could hear them tweeting and squawking throughout the night. It affected our sleep a little during the first night, but by the second day, we had gotten used to them and treated them as ambient noise. If you are a light sleeper however, you might want to rethink staying at a Verandah Suite. The normal rooms do seem to have better sound proofing since I don't recall hearing the peacocks when we stayed in one of those. We dined at Shutters during our stay and I think they might have revamped their furniture since the last time we visited (more than a year ago) because everything looks newer and fresher. The carbonara is still delish but the truffle fries were lacking in flavor. Breakfast was pleasing but somewhat forgettable in terms of flavor. The spread is pretty impressive though, and covers international (Japanese, Korean, American) as well as local cuisine. On the whole, this was a pretty wonderful stay aside from our struggles with the television and aircon. It's a wonderful place to explore Sentosa and RWS from and remains as one of my favorite Sentosa resort choices. However, if I wasn't looking specifically to stay at Sentosa, I might hesitate to return because of the television. If they upgraded these, Amara Sanctuary would hands-down be my top pick as a staycation location. The service here is exemplary and the resort is absolutely gorgeous.
We had an awesome time at Shutters today. We celebrated our dear friend ,Ivy's birthday. The super friendly Outlet Manager, Azrin & Kae, assisted us in creating happy memories with our celebration here. The cozy ambience and delicious food made our day!
My husband and I held our wedding solemnisation and wedding banquet at Amara Sanctuary Resort Sentosa in Feb 2017. Thanks to the team, we had a beautiful wedding and everything was very well coordinated. Our guests had nothing but praises for the resort. Special thanks to our sales coordinator Karlson and banquet manager Murali. They were more that we could ever asked for. Both of them were meticulous and responsible. They assured us that every thing would be carried out as planned, and it did! We are impressed by the service of the staff. We will strongly recommend this awesome place, whether it's for hotel stay or weddings.
I fell in love with the hotel and location the minute I stepped in. I stayed here on my own for a few days last week and was amazed by the beauty and tranquil atmosphere of the resort, especially considering it is located in the centre of the super touristy Sentosa. While there is lots and lots to do within a 5 mins walk, Amara truly feels like getting away from the hustle and bustle of the city and finding some peace. The rooftop pool is georgeous as well as the gym and the rooms are very comfortable. Aside from getting attacked by a peacock which was a first to me, I could recommend Amara highly to any visitor (couple/solo/family), who likes to combine an active holiday with getting some good rest. The other Sentosa hotels (like W and Sofitel) really missed the nature-part and were simply to massive. Amara had perfect price/quality and lovely service too. All in all I really hope I would be so lucky to visit again some day!
Spent 3 nights at this hotel and was very happy with the location of it on the island, the quality of the room we had and the nice selection of pools to swim in. I really like the beaches on Sentosa and this hotel was very close to the 2 I enjoyed the most.
Pleasant staycation resort in Sentosa. Staff Jun Sheng presented with great service during our check-in procedure. The resort is Great for family bonding away frm the crowd, peaceful n scenic environment.
I booked 2 rooms, a deluxe and a courtyard Suite with Jacuzzi and stayed for 2 nights each. This is the best stay my family had in Sentosa. The environment was peaceful and quaint. Both rooms were spacious and well kept. It is also very close to Palawan Beach which is about 10 mins walk. YOu can also rent a bike to cycle around Sentosa. The staff were very helpful and the check in was smooth. Compared to the other hotels in Sentosa, I would also say that it is very valued for money. I would definitely recommend my friends to book this hotel for their staycation (be it a couple getaway or even family staycation) I am already planning another getaway at this hotel Am very impressed.
I stayed at this resort coinciding with a small conference I was attending next door. The resort and Sentosa Island generally are a decent distance away from most things we wanted to do, e.g. restaurants, CBD, Gardens by the Bay, etc. So the location was not great. We wouldn't stay here again for this reason alone. The resort had limited facilities open probably because it was not all that busy when we were there. The breakfast was reasonably good albeit the service was a bit slow. The service at reception was better. The rooms were quite average and a little tired. Cleanliness was pretty average. There are lots of better options to stay in Singapore than this place and we have booked elsewhere for our next visit.
The hotel is set in a beautiful location with staff that are keen to provide support when there are problems. While this is the case there were too many things that went wrong over a one night stay, namely 1: the rollercoaster was very loud until well into the evening, taking away some peace and romance 2: the room was dirty poorly maintained (the toilet roll holder fell of when I touched it) 3: we order breakfast in bed which came much later after we ordered it. The order was completely wrong and as corrected over an hour and the correct order was brought up peace meal. The room service staff blamed th chef for the error, and said it was not their fault. 4:I booked dinner three weeks in advance. When I called up to confirm the booking I was told it had been cancelled, but they forgot to call me. The staff promised to call me back, but forgot to. I'm sure this is a lovely hotel but there were just too many issues.
Located in Sentosa Island, Amara Sanctuary Resort Sentosa is a leisurely stroll from sights such as Universal Studios Singapore® and Madame Tussauds. This 140-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a restaurant. It's also close to Chinatown Heritage Center and Thian Hock Keng Temple.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.
All 140 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are also standard.
Guests of Amara Sanctuary Resort Sentosa have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and a free train station shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, free WiFi in public areas, and 8 meeting rooms.
Reviews from Trip Advisor
48% of guests recommend this hotelTotal of 169 reviews