Amara Sanctuary Resort Sentosa5.0 out of 5.0
Recent guest reviews
First impression of the hotel was great as the hotel lobby settings were charming with a tranquil atmosphere surrounding the resort. Amara is very strategically located as it's walking distance to the monorail station for access to other parts of the island as well as to Vivo City. The hotel also provides free shuttle bus to Universal Studio and the casino. But unfortunately our positive experience with the hotel ends here. First of all the hotel could not find our booking and they took a long time to check us in. Nevertheless we were still happy with the way the check-in staff handled the issue as they were very courteous and apologetic the whole time. We stayed in the Verandah Studio which was a short walking distance away from the main building and the hotel provides buggy service for access to/from our room. The room is big and spacious but also comes with many problems. To list a few: 1) Bathroom water heater does not work. Informed the customer service about it but it wasn't fixed. 2) Bathroom shower head has to be leaned against the wall to prevent it from falling due to faulty holder. 3) TV channels does not work properly 4) Bathroom door could not be closed tightly, and it would leave a big gap in between the two sliding doors and hence no privacy in the bathroom 5) All the doors attached to the cabinets in the room are falling apart 6) Air-con thermometer does not work properly and we could not adjust it to our desired temperature It was a real shame since the resort surrounding as a whole is beautiful but the poorly maintained room just spoils it, we could so clearly see that the room furnitures and fittings are literally falling apart. To make our experience worst, we had called for the buggy to pick us up at a certain time for check-out and it didn't turn up. We were lucky that our room was not one of the inner ones so we could still walk to the lobby, though we had to carry our heavy luggage all the way. I did complain to the lobby about this and the staff was very apologetic. Overall the hotel staff have very good attitude towards customer service, they were very courteous and tried to be helpful in all our complaints. Amara has so much potential, if the hotel management would consider refurbishing the rooms and look into the little things that form guests experiences, I believe this can be a great place to stay in Sentosa.
A group of 8 of us decided to have a staycation to celebrate our friend’s engagement. We picked Amara Sanctuary as we thought it would be nice to be away from the city and in a nice and relaxing venue. We are disappointed from check-in. It took at least 30 mins to get 3 of the 4 rooms and the last room we didn’t get until 3 hours later. The staff kept telling us the computer system was having problems. They also did not tell us at check-in about the restaurant closure, and basic check-in things like how to log into wifi. On top of that there is only one restaurant there, which we planned to have lunch at, however they closed it for lunch and tea that day for a private event. I feel like if you are going to close the restaurant for a private event, there must be some options (besides room service) available. They are considered a resort hotel. We decided to walk to Resorts World to find something to eat. When we came back we went to get the key for our last room, which surprisingly took them another 15-20 mins. The proceeded to give us the key for one of the rooms we already had. Really? Come on. We told them this room is already taken by one of our friends. And the staff looked very confused and went around asking 3-4 other staff. What if we had not known that our own friends were in that room? Would we have walked in to someone’s room unknowingly? Finally they found us another room. Once we got in, we found the previous guest had left some of their clothes hanging in the closet. We notified the front desk but no one ever came to collect. So we just did not hang any of our own clothes in the closet. We went to the Dream Pool and this area seems not well kept at all. There were zero staff there. The counter/Bar was deserted. There were fallen leaves everywhere including the pool. The kids pool which was next to it looked disgusting with brown stains on the slide and leaves and trash in the pools. Not sure if the Sky Pool was better but most of the families with children were up there so assume it was slightly better. Also we found the rooms very normal. Nothing special that made us feel like we were in a Sanctuary. It was also a bit loud. You can here your neighbours when they turn on the water or flush the toilets. People in the hallways walking by. Our wifi did not work. It seemed like there were 10 weddings going on that day and the lobby had a queue of people trying to check out and there must have been 80 ppl in the lobby. When we tried to get the bus to dinner , there was traffic going into the hotel for kilometres so we had to walk. When we thought it couldn’t get worse, it did get worse at check out. All our names were not under the right room numbers. I gave the staff our keys with the envelope with the room number and she asked me what my name was. She kept calling me my friend’s name in a different room. She said we were all in the same group right? Uh so what? We all booked separately. Very strange. They kept telling us we were in different room numbers. And receipts were coming out under different names. We had ordered 2 sodas via room service but they could find no records. They searched and asked people and said can we wait a while. Which we said no because we needed to leave. They asked “did you get it from the mini bar? Or room service?” Uh, hello, all your mini bars are empty...do you work here?? Finally they said the sodas were waived because they couldn’t find the bill. Majorly disorganized. This is a hotel, you check people in and out everyday all day. Get it together. And if you can’t handle all your events plus regular guests, maybe you shouldn’t.
We spent a week at the hotel as conference guests. The hotel allows you to take a break from conferencing and take a walk along the beach. Free wifi is great and works well. Breakfasts are great too. A walk to VIVOCITY is also possible.
It was a great stay for a short 2D1N staycation. The hotel receptionist were helpful when I enquired about checking in procedures and parking issues even before I went over to sentosa. They had arranged an early check-in at 12pm in as per my request since we had a young child who needed diaper changes and we couldn’t wait till 3pm for check-in. High tea at the Shutters restaurant served delectable food; worth the visit there. The rooms were spacious; clean and well kept. House keeping was prompt upon requests and service was good. We explored the swimming pools in the resort and were quite displeased with the state of the outdoor children’s pool and adjacent adult pool. The Resort needs to renovate the pools and perhaps plant some citronella plants to keep away the mozzies. We could not stay there too long as a result of this. Additionally the layout of the pool with multiple rapids and texture of the floor made it slippery and dangerous for children to walk up. The plastic slide which led into the pool was too steep and hence the children ended up plunging into the shallow pool; risking being injured by the steps in front if they flew out too much from the slide. Adults needed to be with the children at all times with such a pool. Please improve the quality of the pool so that the overall experience at the resort is pleasurable.
The rooms was awesome and scenery was awesome too. The staff was friendly and helpful in all kind of ways, the bath room and bath tub and the bed was the most favorite things I love about the staycation I had recently had. Would to love come here again in future.
Stayed at the Amara on an official get together recently. The resort is close to the beach and has shuttles to the main land (vivo mall) every half an hour. Stayed at the fourth floor with my room overlooking the sea and the pool was also in the same floor. The resort has peacocks everywhere in the garden which makes you feel like a sanctuary. There is a 711 store near the beach which is walking distance. Staff is helpful. Although I reached quiet early I was given an early check In. They guided me with maps and advice. There is a restaurant and a bar which are ok. For vegetarians there aren't too many options. In fact for food i recommend taking the shuttle and go out of the island. Overall, if you are looking for a relaxed holiday in sentosa and do not wish to stay in the city, this is a nice place. For people outside singapore I recommend them to stay here while they are doing universal, aqua world etc. But thereafter you may want to move into the city hotels.
The place was uninhabitable. Serious disturbance by uninvited intruders caused mental and physical distress. Ants, Millipedes, Lizards, spiders and beetles were a common sight. There was a serious problem of Mosquitoes. We had sprayed insect repellents, attached insect repellent patches on our clothes, and the mosquito coils were lit. However, all these precaution measures had proven to be not helpful. We had easily killed more than 30 mosquitoes in Villa 9. Yet, still covered with mosquito bites. Some bites caused swelling, and are as huge as a Singapore 20-cent coin. Been 15 days and my poor baby nephew is still suffering from swollen bites. The staffs mentioned that there is nothing they could do as they aim to make the resort as close to nature as possible. We booked the Villa for a 3day 2night stay, but spent a total of less than 15 hours there. The ridiculous state of the villa freaked us out of the compound. We encountered possible wasp attack. A group of probably 10-20 bee-like creatures flew into the villa compound in the evening. They were huge! There was possible breeding of Cockroaches as well. Flying cockroach? In a 5-star resort?! We did not even have any food with us. A black cat intruded the compound. As the compound was pitch-black outside when sky turn dark, we did not notice the cat till it let out a sudden loud cry. Just imagine, you are all ready for bed and a black cat came in and let out a loud cry. I was so terrified by all the encounters that my husband had to bring me home at midnight. We were lucky that we are locals. Where could tourists run to? The duty manager mentioned that they are aware and has reported to the management with regards to the recent influx of cats but no actions have been taken to keep the resort as close to nature as possible. The staffs were not aware that the lighting at the al fresco dining area was removed prior to renting to customers. The duty manager insisted that there was lights. The staffs were stunned to learn that there was no lights. There was no lighting in the compound at all, fully depending on the lights from indoor. Lights at the indoor living room was so dimmed; the television screen was the brightest source. No action has been taken on our feedback. The whole Villa was so poorly maintained. Water leak from the retractable overhead canopy, making a mess to the outdoor patio. There was no mini fridge, but instead, a chiller that could not chill our drink. Doors could not be closed shut and there was no locks install. The Hygiene and security are of a serious concern. We were told that they aimed to keep the resort as close to nature and there is nothing they could do. The duty manager told us that this is a resort, not a hotel. Hence, we could not expect the luxurious peace that we get a hotels. If you are willing to spend thousands of SGD enrolling into an adventure camp, this is for you. Else, there are many resorts in Singapore that offer a more hygienic, safer, and more well maintained resorts at a fraction of the price Amara command. Sincerely hope no one else fall prey into the fancy photos and descriptions advertised. It was a nightmare.
We stayed here for four nights with our three young children (7, 5 and 17m) as a stop over on the way home from the UK. We had requested adjoining rooms but when they were not available on the first night, they kindly put us in a villa with a private plunge pool. It was gorgeous although not very child-friendly with the pool and there were quite a few mosquitoes (despite nets). The following nights we were in adjoining rooms which were not as fancy but more child friendly and still very nice. The three pools are all lovely. The sky pool is particularly spectacular and lovely at night. The other pools, an adult one and a children's one, were also nice. The pool bar was never opened while we were there but would be very nice for a drink. The staff were friendly and our kids loved the free Singapore snacks in the foyer each day. The restaurant, Shutters, is great at night and we had dinner there twice. Good kids' menus and the Singaporean food, especially the fried rice with XO sauce, is lovely. But it was somewhat underwhelming for breakfast. Very expensive for what it is and not very interesting choices. We ate breakfast there once but didn't bother going back again. But overall, a great choice for a Sentosa hotel
Decided to take a week’s holiday in Singapore staying at the Amara Sanctuary therefore allowing us to relax away from the city. Loved Singapore and the Amara Sanctuary surpassed my expectations having read some previous reviews here. We arrived to a warm reception and check in was simple. We were staying in a standard deluxe room in the same building as the reception and was impressed by the large size of the room and its amenities. All you’d expect such as tv, coffee making facilities, iron and board, fridge, safe, air con, hairdryer, bath tub with shower and a separate shower, and bottled water. A very large comfortable bed and blackout curtains helped us sleep longer than we should’ve! The hotel has extensive well maintained tropical gardens with several swimming pools available. I personally preferred the sky pool on the top floor of our block which overlooks the bay. At the pool were clean towels, bottled water and an ice machine. Easy to get to from Changi Airport, a standard taxi fare was only S$22. Sentosa has 2 free bus services which have a stop only 5 mins from the hotel, and the hotel itself has a timetabled shuttle bus to Harbour Front which has a big shopping mall, restaurants and an underground (MRT) station. The beach was less than 10 mins walk down a steepish path, but worth it. Great for kids there too. The quality of the food at Shutters, the hotel restaurant, was good though the menu isn’t very inspiring and we preferred to go to the Harbour Front. The staff at the front desk were always very helpful and friendly. Thank you to all the staff for making our holiday even more enjoyable!
My Husband and I came to Singapore for the F1 weekend we stayed at the Amara. We stayed in a standard room which was spacious and the bathroom was lovely it had a massive tub. The pool was on the same floor as our room it has great views of the sea and a spa. The staff were friendly and helpful. We only ate at the restaurant once for lunch the food is well prepared and fresh but we found the menu is quite limited. Saying that you are a stones throw from the Sentosa entertainment complex and you have a great choice of food and restaurants. There is a bus stop just out side of the resort where you can catch the free bus service all over the Island. They have a shuttle service to Viva City. There you can enjoy shopping and restaurants. The train service leaves from Vivo City to get all over Singapore is fantastic once you get the hang of it. We enjoyed our stay at Amara and have already booked to go back again next year:).
- Walking distance to Universal Studios Singapore®
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Amara Sanctuary Resort Sentosa is a short stroll from Universal Studios Singapore® and Madame Tussauds. This 140-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a restaurant. It's also close to Chinatown Heritage Center and Thian Hock Keng Temple.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.
All 140 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are also standard.
Guests of Amara Sanctuary Resort Sentosa have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and a free train station shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, free WiFi in public areas, and 8 meeting rooms.
Reviews from Trip Advisor
48% of guests recommend this hotelTotal of 285 reviews