check-in staff were not helpful. location is good.
Jacuzzi pool no hot water and few bubbles. Room seemed old
Easy walking to Sentosa Resort area ( universal studio) and decent price per night 130ish. Staff was nice and room had everything you would expect from a 4 star location. Things I didn't like Skypool was dirty. We stayed on the 4th floor right next to the pool. Stayed in the pool less then 5 minutes. Bathroom shower had a mildew or paint smell. The moment you got in the shower you were hit with this smell. Didn't see anything dirty so not sure what It was. Ants in the room. 2 days in a row I found ants on the bathroom sink and by the mini bar. This should not happen in a 1 star location. 1 night my wife asked for a taxi and they sent her a minivan bus. Didn't know it was double the cost till after leaving the island. Who orders a 7 seater van for 1 person ? Breakfast buffet was ok at best. Been to places in Vietnam and Thailand that had double the spread. American type dishes for breakfast. Pancakes, bacon, chicken sausage? and hash browns. Pretty weak for 32 S dollars each. I have to assume the place markets toward Chinese. Vast majority of the tourists were Chinese so the food was more for them. Plenty of nice things about the place but enough bad for me to not book the place again when we come back. Ps..they also do currency exchange for you.
Spacious rooms. Great view of the sea from our rooms.
Maybe my expactation was so high. Room was big enough but the bath tub and shower wasn't that clean.
We stayed for a night and we were upgraded to a suite which is very nice. Just would like to share that I left my charger and the hotel did not contact me regarding which I suppose would be much easier because I am staying in Singapore.
The hotel stay really close to the station only 5 mins walk. Environment are nice feel very relax. I recommend to bring only shampooing and shower gel.
But it is very convenience to the interest points. It is a average hotel.
Amara Sanctuary Resort Sentosa places you within a 10-minute drive of popular sights such as Raffles Place and Chinatown Heritage Center. This 140-room, 5-star hotel has 3 outdoor pools along with a full-service spa and a restaurant.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.
All of Amara Sanctuary Resort Sentosa's 140 air-conditioned rooms provide coffee makers, free newspapers, and safes. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards are also included.
Guests of Amara Sanctuary Resort Sentosa have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with a free train station shuttle. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a health club, free WiFi in public areas, and conference space.
check-in staff were not helpful. location is good.
Jacuzzi pool no hot water and few bubbles. Room seemed old
Dear values guest, Thank you for your feedback. We appreciate your time to share this review of us and are certain that we can do better. We look forward to an opportunity to provide you with a better experience on your next visit.
Easy walking to Sentosa Resort area ( universal studio) and decent price per night 130ish. Staff was nice and room had everything you would expect from a 4 star location. Things I didn't like Skypool was dirty. We stayed on the 4th floor right next to the pool. Stayed in the pool less then 5 minutes. Bathroom shower had a mildew or paint smell. The moment you got in the shower you were hit with this smell. Didn't see anything dirty so not sure what It was. Ants in the room. 2 days in a row I found ants on the bathroom sink and by the mini bar. This should not happen in a 1 star location. 1 night my wife asked for a taxi and they sent her a minivan bus. Didn't know it was double the cost till after leaving the island. Who orders a 7 seater van for 1 person ? Breakfast buffet was ok at best. Been to places in Vietnam and Thailand that had double the spread. American type dishes for breakfast. Pancakes, bacon, chicken sausage? and hash browns. Pretty weak for 32 S dollars each. I have to assume the place markets toward Chinese. Vast majority of the tourists were Chinese so the food was more for them. Plenty of nice things about the place but enough bad for me to not book the place again when we come back. Ps..they also do currency exchange for you.
Dear Leon, Thank you for your review. We hear you on your comments during your stay with us. Your feedback on the facilities not kept has been duly noted and the relevant departments have been reminded to ensure the cleanliness of all areas during their rounds. We are pleased to share that all our pools are treated and maintained daily. We seek your understanding that despite twice daily upkeep of the property, the fact that Amara Sanctuary is nestled in lush flora and fauna means that insects remain a constant challenge. We hear you on the taxi and the team will be reminded to be more mindful when arranging for the necessary transportation. The resort caters to a good mix of international guests, we acknowledge that the rooms and services provided may be subjective to individual's expectations and regret to learn it did not meet your expectations during your stay. We thank you for taking the time to share your feedback. Regards, Amara Sanctuary Team
Spacious rooms. Great view of the sea from our rooms.
Maybe my expactation was so high. Room was big enough but the bath tub and shower wasn't that clean.
We stayed for a night and we were upgraded to a suite which is very nice. Just would like to share that I left my charger and the hotel did not contact me regarding which I suppose would be much easier because I am staying in Singapore.
The hotel stay really close to the station only 5 mins walk. Environment are nice feel very relax. I recommend to bring only shampooing and shower gel.
But it is very convenience to the interest points. It is a average hotel.
Dear Guest, Thank you for choosing Amara Sanctuary Resort Sentosa and for taking the time to share your experience with us. I am very disappointed to read that we have not met your expectations. The management will look into the issues raised and work on the areas for improvement. We hope you will give us the opportunity to be of service to you again. Yours sincerely, Benny Wong Front Office Manager