Skip to main content
Beginning of main content

Jozankei Grand Hotel Zuien

3.5 out of 5.0

Recent guest reviews

The hotel facilities were not totally up-to-date, and had big tour groups staying there. The surrounding areas should have been beautiful, with autumn leafs on hillside and a river passing by; unfortunately the leafs had not turned red and yellow at the time we stayed, tough luck to us, but that was not the hotel's fault. Their public onsen area was slightly crowded and aged, but still at an acceptable level. The included meals were so and so. We ordered some extras, but when we were checking out and trying to settle those extras, they insisted that they had no such records. We asked them to check again but still came back empty; the last thing we could do was to say thank you. Given that their room rates were reasonable, although the facilities were not at a high average, they were still very ok.

Spacious and nice room and clean bedding, that's about it for the good things. I booked the Japanese style room with futons more than a month before the stay, and what we got was an old Western/Japanese room with two single beds. When I complained, they tried to put the blame on me and insisted they didn't do anything wrong. Only when I showed my reservation info, they acknowledged there was a "mix-up" and then went on to say there's nothing they can do because the rooms are all full. Their attitude dealing with this the whole time was righteous and not-welcoming. I'm not usually a pressing type, but I felt so offended that I had to demand the right room, or at least some sort of compensation. Only then, they reluctantly changed our room to a still-not-occupied Japanese room. So in the end, it "worked out," but I couldn't but notice how they treat Japanese customers in the meantime, and it left me feel bitter. They were a lot nicer and politer, and more accommodating. It wasn't only me; the way they were looking at the foreign guide who brought a group of customers was appalling. Also, if you're a fan of open baths, you have to be very careful of timing. Only one public bath has a open bath out of the two, and women can use it only in the afternoon, and men at night and in the morning. I couldn't say the public bath was clean.

A nice onsen hotel. It is a Japanese style hotel with western style guest room. The rate typically includes half board and therefore is a good deal. Both the buffet breakfast and dinner were great with many choices. The hotel is located at a quiet side of a quiet town with great view of the mountain and th stream. The room is of average size but it has big and quiet lounge for restiing. It also provides free parking on site. Staff are friendly and can communicate in English (though limited). As a Japanese style hotel, check in time is 3 pm and check out time 10 am. While waiting for check in, we were allowed to use the Onsen facilities free of charge, so we can also relax while waiting for checking in.

Booked two rooms for 2 nights. Hotel is dated but the rooms in 2 blocks were renovated just a few years back. Rooms are large and comfortable. Ample selection of food for both breakfast and dinner. However, the venue looks more like a dated food hall than a restaurant. Hotel is about 15 minutes walk from the main attractions. Jozankei is very pretty, especially after a fresh coat of snow.

The room is spacious, clean, comfortable. The restaurant has a large sitting capacity. The spread is great. The sashimi and sushi is fresh. The beef is tender and juicy. There is a good spread of western and japanese dessert.

Pros: 1) Exterior/interior design looks a little 80ish but common areas are huge with lots of sitting areas where you can use the free wifi. 2) Rooms are western-style – clean, comfortable and quipped with 4-star hotel amenities. 3) Onsen is acceptable except that there were no clear signage if we could go outdoors. 4) Service standards exceed expectations. a. There is even a “fitting area” in the hotel lobby for you to find the right size of the yukata provided. b. Wee hours, I went to the reception desk to ask for an extra pillow. A very senior staff tried to explain that he had to man the counter. But in less than 10 min, he walked around the common area looking for me to pass me the pillow. He literally/figuratively went the extra mile! =) Conclusion: For a 3-star onsen resort/hotel in a fairly small town at this price line, I would be unreasonable to demand for more.

We stayed at the hotel for two nights and loved it. The hotel shuttle bus picked us up from Sapporo Station and in less than an hour we were at the hotel. Booking in was quick and easy, we were on the fourth floor in a western style room which was quite spacious.The hotel is well set up with a huge foyer area and huge lounge area's where you can sit at nice comfortable tables and lovely lounge chairs to relax or do some computer work, there is no wi fi in the rooms but it is very good in the lounge areas, this is a nice place to sit as it overlooks the river and the snow covered mountains rear up straight in front of you . Our room had the same lovely aspect, could not get much better . They have a great dining room and dinner and breakfast are both smorgasboard, plenty to eat and plenty of variety, Japanese and western. There is a good bar there as well. The natural hot spring baths are great and boy the water is nice and hot, there are inside and outside baths so take your choice, they are well set up as all Japanese hot springs are . We used them before dinner and before breakfast, so relaxing. Their is a shop at the hotel and the staff are great all around the hotel which is a big place . The morning of our departure the bus came and left right on the second to take us back to Sapporo Station and about eight hotel staff came out to see us off, bowing and waving as the bus left. This is customary in Japan, it makes you feel good , you feel your business has been appreciated.

This is a big hotel with 3 high rise building. Getting around needs careful navigation. The tatami bedroom is big and comfortable. The view from the room is great in the morning especially when there are different coloured trees on the opposite hill. The dining hall is a huge hall and the variety of food is adequate. We like the underground arcade and we played a car race game there. Well it is aged but it has its charm.

Old hotel. The food in buffet for dinner and breakfast are not impressing. Room size is very big (I reserved a 3 ppl room), and view was great. However, the water quality of hot spring is not good, too dirty. The layout design of the spa is also weird. I did not feel so comfortable. Generally speaking, service staffs is above average but the harwdware of the hotel do need some refurbishment.

When our Japanese friends recommended this hotel we were a bit sceptical because of the poor reviews. But we gave it a go and it was a good decision. This hotel is a superb value for money. Pros: great size rooms by Japanese standards (we had a Western-style room with beds), tea and coffee making facilities in rooms, very nice view from the windows (our room faced the river and the mountains, and nothing spoiled the view), comfortable beds with feather dawn blankets, excellent onsen with many indoor and one large outdoor pools and steam sauna, reasonable food selection for breakfast and dinner, very helpful and polite staff, free wi-fi in the lobby, free shuttle bus and etc. Cons: None, really. I understand why people said it needed a renovation, because the interior is a bit tired, but it was very clean and, honesty, we didn't care that much because of this. If you put some effort into it and learn a few Japanese phrases you will certainly feel how much your efforts are welcomed! Jozankei village itself is small but we enjoyed walking around it. They have a very nice suspension bridge with fantastic view down the river and a Buddhist temple with many Buddhas hidden in the cave. Jozankei dam is very much worth a visit, breathtaking structure. For active visitors there are walks and paths, one runs from the village to the dam and around, but it is quite uneven, so for the fit people probably. And - a lovely touch- there are small statures of Kappa (friendly onsen spirits) peppered around in various spots. I absolutely fell in love with them!

Higashi 4-chome, Jozenkeionsen Sapporo Hokkaido

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Jozankei, Jozankei Grand Hotel Zuien is a leisurely stroll from sights such as Jozankei Shrine and Jozankei Hot Spring. This 3.5-star hotel has 220 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi. Jozankei Dam is also close to this Sapporo hotel.


Enjoy a leisurely bite to eat at La Grandeur, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café.


The 220 rooms are air-conditioned and have an array of amenities, including refrigerators, safes, and phones. Guests can expect to find free WiFi and LED TVs with digital channels. Bathrooms offer deep soaking tubs, free toiletries, and slippers.

Property features

Guests of Jozankei Grand Hotel Zuien enjoy a full-service spa, a nightclub, and an indoor pool. There's free parking and limo/town car service. Friendly staff can provide tour or ticket assistance, and also offer advice about sightseeing. Other amenities at this hot springs hotel include a spa tub, free WiFi in public areas, and an arcade/game room.

Room options

Standard Twin Room with Tatami Floor - Smoking

Twin 2 | Sleeps 2

Japanese-Style Room - Smoking

Twin 6 | Sleeps 6

Superior Twin with Tatami Floor - Smoking

Twin 2 | Sleeps 2

Japanese-Style Standard Room with Tatami Area and Futon - Smoking

Twin 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

38% of guests recommend this hotel

Total of 225 reviews