Holiday Inn Express Shenzhen Luohu3.5 out of 5.0
Recent guest reviews
Location is odd and on a deserte3d street. Rooms too small and lack of basic amenities. No restaurant but only for limited servings of breakfast. English speaking staff is another problem. Cleanliness is one major issue.
Located in an authentic old part of Shenzhen. Good service and breakfast. Clean, simple and straight forward rooms with a comfortable bed. International feel in the heart of the city. Great value for money!
I used to stayed your hotel. Overall very good. However, I found the water pressure in bathroom was weak. Hope the problem will fix it. By the way, check in staff Alex was good. More seletion in breakfast should be good.
I THOUGHT I booked a room at the Holiday Inn, but turns out this is not up to the usual HI standard. It's an old re-branded hotel in need of serious renovation. It's located on the outskirts of the city, not ideal or convenient at all. Taxi's were difficult to find in the early morning and late at night. The staff were less than friendly or helpful when I asked about changing rooms due to a bad odor and leaking A/C and then when I asked about getting more pillows it was like "YOU WANT WHAT!?". The amenities are non-existent and internet is very bad. Really, in 2017? Anyway, on a final note, they barely speak any English, so be prepared!! I stayed 2 nights and then moved a block over to a newer, nicer and MUCH cheaper hotel on Hong Gui Lu. I suggest you do the same.
I have been staying at Holiday Inn Express Shenzhen Luohu several times already. Every year I probably stay at this establishment about 3 times (2 or more nights each time). It just keep improving!! I want to congratulate them for their great effort in order to offer guest the highest quality of stay. Specially all the staffs!! Improvements since my last visit: 1) WiFi is fast and easy to log in. Signal is strong through out the hotel. Excellent Job!!! 2) Breakfast. Now we have egg of our choice. A staff will prepare it for you as ordered. You can get sunny side up, scrambled or omelette. Just ask!! 3) Taxi. Now staff will call Taxi for you if there are none at the Taxi station. Now there are still some more issues that can use some attention: 1) Air Conditioning is centralized. You can't control the temperature you need. I visited now on July and it was hot. This is compensated by asking for a fan. But it would be nice if I can control the temperature I need. 2) Ice Bucket. This is super minor issue. But I found out that they only have 4 ice bucket for the entire hotel. I don't think ice bucket cost a fortune. So please get more ice bucket. (I had to use a bowl for ice... weird). 3) Having a small gym with 1 or 2 running machine and 1 weight training would be excellent addition!! I believe this establishment will keep improving and I really enjoy my every stay!! I highly recommend this hotel for anyone on business.
I am a member of IHG for a long time and a travel consultant. I have stated in many IHG Hotel all over the world and this one is below standard! The room is Ok but a little run down. Bathroom a little old and could do with better cleaning. Breakfast is adequate with good selection. Restsurant staff unfriendly and not helpful. One male server even stopping me taking photo! Front desk staff excellent when we were checking in.
I am a IHG member and this hotel is unfortunately in the list of properties which I would strike off / not recommend. On the review here it goes: 1. Rooms: Upto the Express standard barring the Air conditioning it's poor and despite several complaints no help. I was offered another room but it appears no better. Internet Connectivity & breakfast selection are the only saviours to earn the average rating. 2. Staff: RUDE: I was asked to REPORT before 7.00 pm if I intend to change the room. I arrived at 10.00 pm and was told by the staff at duty that we are 100% sold out and cannot change the room. Moreover she was advised by her day dur staff that my cutoff limit to change the room was 8.00pm. However when I insisted was given a room which was no better so didnt change. 3. Location: The Metro station is good 10 mins plus walk but the market is close by and you can find decent eating places. Also a Mac Donald outlet is very close. Overall disappointed.
Since it was a Holiday Inn Express expectations were low and they were met. Small rooms, bare,bones service and minimal lobby. Two positives though, the price and the included breakfast. Not on a main thorough-fare so make sure your taxi driver knows the location before jumping in the cab.
This is the 1st time ever that I give a hotel, 'not-sure' on air-conditioning. On the 1st nite, it had air-con, had a gd sleep after a tiring day. Also, a gd start. 2nd nite, it was so hot that I began to hv headache, ask the service pple and they say now this period of time, they hv already switched to heater, OMG! It's only cool outside and they on heater, the service guy say, if hot, open the window. I had to do so if I don't want to die of heat-stroke, after opening the window, I had to tolerate the noise outside including traffic which was never ending. Requested to switch room, on that nite, got air-con but toilet stinks! Another sleepless nite!! The next day, I had to ask them to clean-up the toilet thoroughly which they really did a gd job. What's next?! No air-con on that day again, thought with higher floors, it'll be quieter, how wrong I am... it was not only filled with louder traffic noises but this time with pple talking and laughing at the TOP of their voices, yep! Another sleepless nite again... till the end of my stay, I didn't really enjoy my stay at this hotel. Breakfast was cold and choices were very limited. The only reason I'm giving it an average is cos of its staff, who try to resolve any issue you might encounter, except for air-con. They also provide various types of pillows for you to choose. Self-service laundry at 3rd floor is quite ok and price of RMB of 30/- for washing and another 30/- for drying is still okay. Room size is okay but sound proof between rooms can be improved. I knew exactly when the person staying next door came bk, bathe and goes to the toilet. This is kinda...
The room temp is always 23°-24° and outside room is 16°. Sweating whole night , called the service guy and they said nothing can do since it centralized. Only way to get cold is open a small 100mm window gap to get cold air from outside. Turning off the aircond as the answer
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located in Luohu, Holiday Inn Express Shenzhen Luohu is within a mile (2 km) of sights such as International Foreign Trade Center and Shun Hing Square. This 3.5-star hotel has 318 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Shenzhen People's Park and Dongmen Pedestrian Street.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café.
All of Holiday Inn Express Shenzhen Luohu's 318 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and slippers. Other amenities include free bottled water, safes, and desks.
Holiday Inn Express Shenzhen Luohu features free WiFi in public areas, a meeting room, and a business center. There's free parking, and an airport shuttle (available on request) for CNY 400 per vehicle one way. The front desk has multilingual staff that can help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 533 reviews