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Grand Hyatt Shenzhen

5.0 out of 5.0

Recent guest reviews

Room cleanliness and services is good. Nearby have shopping mall and convenience to dining and shopping. 2km away from Luohu custom border for those want to go to Hongkong over the weekend is perfect choice.

Best hotel in Shenzhen... I stay here a minimum of 3 times per year and 2 weeks per stay for the last 8 years... staff is fabulous and the food is amazing... definitely a great place to stay during a visit to Shenzhen

Wide array of restaurant and bar experiences made our stay even more comforting - spicy Szechuan, seafood Cantonese, fruity breakfast and after-dinner whisky.... The room is perfect with the usual grand hyatt styled amenities and setting - walk-in closet, glass shower cubicle + bathtub, motorized curtain for pitch-dark sleep quality etc.. No second thought on coming back again.

Breakfast level is a bit confusing with steps and scattered food stations. Otherwise, nice hotel. Gym is nice. Close to many good restaurants within walking distance. Rooms are nice. View from room is good.

Stayed in Grand Hyatt for a night. There's ample of 5 star hotels in Shenzhen but I thought I'd give this hotel a try. Booked the club room for a night. The service is good. However, the selection of food in the club room is limited - nothing really stood out. And for the swimming pool, it was really just so-so.. pretty small and not the same type of 5-star size and feel you'd expect. The spa facilities is ok though. For the club room, it was alright. Not the grandest hotel room. The views are not fantastic either as there's some other apartment buildings at the opposite. It's a pity as otherwise the hill view will be nice. I guess the hotel can't change its structure much. However, it will be in a tough competition with so many other 5-star hotels in the city to choose from.

Three things really standout; 1. Outstanding quality of service. The staff are friendly and very engaged in their jobs. 2. 1881 was in my top 10 lifetime meals it was so good and the manager who looked after us was a total legend. 3. The lifts from the entrance to level 3 the lifts to room got annoying by day 2. Penthouse is a good little hangout with a cool scene. Pool could be a little more recreationally orientated. It's water and some seats at the moment. Good gym. Rooms are superb.

The rooms are nicely appointed and service is always impeccable. The club level rooms have access to a beautiful club that offers a solid full breakfast. There is a full gym and nice outdoor pool. The property is located next to the high end Micx mall.

I've stayed at over 5 different hotels in the Shenzhen area including the St. Regis and Ritz Carlton, and none of them compare to the Grand Hyatt Shenzhen. The food, staff, and rooms are truly exceptional and everything is always extremely clean. I always feel the most welcome and at home at the Grand Hyatt. The Grand Club lounge has a very quiet and luxurious atmosphere. They serve a great breakfast, although the most options are available at the restaurant buffet which is delicious and has a large selection of food. The lounge also serves very delicious afternoon snacks and drinks. Truly, the service and the accommodations in this hotel is what makes this the best hotel in Shenzhen.

Grand Hyatt Shenzhen China is always my first choice in the area. The room is nice, the food is fabulous, the lounge is terrific, and the stuff is most caring and friendly. When it was my birthday, I was presented with a very delicious birthday cake. Several of my colleagues shared the cake with my. It happened 4 out of 6 times in the last 6 years that I spent my birthday in the hotel. When I caught cold, lounge staff prepared me with lemon with honey water. It was so effective that I was ok the next day. Grand Hyatt is my home away from home. Thank you everyone at Grand Hyatt Shenzhen.

This hotel has always provided me with the BEST Customer Service, great staff, great location. Staff speaks English well and is concerned with the safety and well being of all of their guests.... The make me feel like this is my "home away from home"

1881 Baoan Nan Road Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Luohu within a short walk of Shun Hing Square, Grand Hyatt Shenzhen is within a mile (2 km) of International Foreign Trade Center. This 471-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Also close to this Shenzhen hotel are Shenzhen Grand Theater and Luohu Commercial City.


Enjoy dining at China Lodge, one of 8 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


The 471 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and free newspapers. 40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, bathrobes, and slippers. Free bottled water, safes, and phones are other standard amenities.

Property features

At Grand Hyatt Shenzhen, guests enjoy a full-service spa, an outdoor pool, and a fitness center. Airport transportation is made easy with an airport shuttle (available on request) for CNY 700 per vehicle one way. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.

Room options

Club Room, 1 King Bed

King 1 | Sleeps 3

Club Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Grand Suite, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

93% of guests recommend this hotel

Total of 731 reviews