Skip to main content
Beginning of main content

Grand Hyatt Shenzhen

5.0 out of 5.0

Recent guest reviews

The Grand Hyatt is a great choice in Shenzhen - the rooms, like the lobby and the rest of the hotel, are spacious and modern. Lately I've noticed that the layout and decor of rooms are quite consistent among many Grand Hyatt properties, which is no bad thing. Location wise, the hotel sits above an upscale shopping mall with quite a few cafe options in the area, and several more dining options within the hotel. The fitness center is well equipped while the pool is quite a nice space to unwind, and was not at all busy during my stay. Additionally, all the staff we encountered were professional and helpful when needed - would happily stay here again.

Good Hotel but not what i expected with customer service. I had a long stay, three weeks and they would not upgrade me to my next level till after i completed my stay. Breakfast was good but very expensive and could be better. Rooms is very clean and the hotel area is really nice.

The rooms are big, clean and have full amenities. This hotel has 8 restaurants/lounge/bar outlets - the biggest of its kind in Shenzhen. Its Chinese Restaurant - 1881 serves the best Peking Duck in Shenzhen ( or I would say in this region.

Had a very pleasant stay at this hotel. The staff were friendly and very helpful to someone who didnt speak the local language. The club lounge was also great value for money. The suite we had was spacious and the views good too. The toilets were fancy with automatic sensors that the cover went up when we entered the room. The Chinese restaurant downstairs was also not bad. What was really nice was the bar on the top floor. Good music, reasonable drinks and friendly waiters. Shout out to Benjamin the manager at the bar - for ensuring we had a good time.

I travel to Shenzhen on business many times each year and started staying at the Grand Hyatt a couple of years ago. The hotel is modern and immaculately clean. The staff are all professional, courteous and kind. Breakfast has an excellent choice of both Asian and Western cooking. The hotel is situated in a very nice part of Luohu and is always my first choice when staying in Shenzhen, Luohu area.

Having reviewed this hotel a few tie before, i feel i just needed to do it again, I was there last week for three nights. Again right from the bell boy, or bell gir i may, who escorted me with my luggage on arrival, to the 25th floor Club lounge for my check in, to teh girls at teh check in dest, were just brilliant and efficient. I had asked for an early check in at eight, and my room with a nice upgrade to a suite was ready for me when i arrived. They missed getting my brand of Scotch in the bar service in the lounge as usual, but had it promptly placed once asked for, Cant complain at all, after all i was visiting after a gap of about a year. All the attendants at the lounge were efficient and every thing was done with a great smile and with their trademark efficiency, WINNIE WANG, Assistant Front Office Manager was again super efficient in every manner. She and her team as super super. Cant say enough,

We recently stayed at the hotel for 3 night and wished to stay a few nights longer! Excellent food and services. The location is superbly convenient! Great spot to meet friends and dine! The room was so spacious and clean. We thoroughly enjoyed our stay. Will definitely come back and stay a bit longer next time.

I always enjoy coming back to the Grand Hyatt Shenzhen. Staff is very friendly and remembers my name! Good selection of dining choices even for vegetarians. Rooms are always clean and comfortable with the amount of traveling I do this is home away from home.

I stayed there for business. The room was very spacious and had an open bathroom kind of concept where bathroom was all glass. The shower had multiple choices. Even the bathroom had heated seat and lot of options for water sprayer jet. The seat would automatically lift up as soon as you open the bathroom door. The views were so so from the room and could see the Hong Kong side. But not very much. The hotel was not as high, but would offer good views of the city from the lobby. Breakfast options were plenty. Nice location next to a mall. So lot of food options.

Excellent - the staff were great -members check in privately on the club floor - the club membership is superb - the breakfast was great with many choices (if you are in the Club membership) - the end

1881 Baoan Nan Road Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Luohu within a short walk of Shun Hing Square, Grand Hyatt Shenzhen is within a mile (2 km) of Shenzhen Grand Theater. This 471-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Also close to this Shenzhen hotel are Luohu Commercial City and Shenzhen Museum.


Enjoy dining at China Lodge, one of 8 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


The 471 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and free newspapers. 40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, bathrobes, and slippers. Free bottled water, safes, and phones are other standard amenities.

Property features

At Grand Hyatt Shenzhen, guests enjoy a full-service spa, an outdoor pool, and a fitness center. Airport transportation is made easy with an airport shuttle (available on request) for CNY 700 per vehicle one way. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed (Club Access)

King 1 | Sleeps 3

Deluxe Room, 1 King Bed (Club Access)

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Grand Suite, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

93.0% of guests recommend this hotel

Total of 799 reviews