Grand Hyatt Shenzhen

5.0 star property
Luxury hotel with 5 restaurants connected to a shopping center in Shenzhen

Choose dates to view prices

Photo gallery for Grand Hyatt Shenzhen

Relax by the pool surrounded by lounge chairs and umbrellas.
Relax in a stylish lounge area with expansive city views, sofas, and armchairs.
Relax in style with a panoramic city view from this spacious living room featuring a comfortable sofa set, round coffee table, and sleek kitchen area.
City view from property
Relax in comfort with a large bed, sofa, and armchair, plus a desk and TV for your convenience.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • Dongmen Pedestrian Street
    ‪18 min walk‬
  • Huaqiangbei
    ‪2 min drive‬
  • Luohu Port
    ‪5 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪27 min drive‬

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Room options

Premier Suite

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Suite

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

1 King Bed Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

2 Twin Beds Club Access

  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds

1 King Bed View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

Twin Beds View

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 2 Twin Beds

Apartment, 1 Bedroom (with club access)

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

1 King Bed Club Access Deluxe

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

1 King Bed Club Access

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds

1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

Grand Suite

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (Chairman)

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Apartment, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Presidential Suite

  • Sleeps 3
  • 1 King Bed

Club Twin Room

  • Sleeps 2
  • 2 Twin Beds

1 King Bed

  • Sleeps 2
  • 1 Queen Bed

Family Room (Grand Twin Bed Room + Deluxe King Bed Room)

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Premier Suite

  • Sleeps 2
  • 1 Queen Bed

Deluxe Room - Double Occupancy

  • Sleeps 2
  • 2 Twin Beds

Presidential Suite

  • Sleeps 3
  • 1 Queen Bed

Family Deluxe Room (Double Bed)

  • Sleeps 2
  • 2 Queen Beds

One king bed view

  • Sleeps 2
  • 1 Queen Bed

Club King Room

  • Sleeps 2
  • 1 Queen Bed

Two twin beds view

  • Sleeps 2
  • 2 Twin Beds

Family Room (2 Beds)

  • Sleeps 4
  • 4 Twin Beds

Club Family One-Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

Family Suite

  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed

Cherry Maruko Deluxe Family Room

  • Sleeps 2
  • 1 Queen Bed

Grand Suite

  • Sleeps 2
  • 1 Queen Bed

Family Friendly Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

Grand Executive Suite

  • Sleeps 2
  • 1 Queen Bed

Grand Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

Family Friendly Deluxe Room

  • Sleeps 2
  • 1 King Bed

Grand Club Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

Ultraman Family Suite

  • Sleeps 2
  • 1 Queen Bed

2 Twin Bed

  • Sleeps 2
  • 2 Twin Beds

Family-friendly Family Room

  • Sleeps 2
  • 1 Queen Bed

Grand Executive Suite · Living Grand

  • Sleeps 2
  • 1 Queen Bed

Grand Suite · Living Grand

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Shenzhen

Located in Luohu within a short walk of The MixC Shopping Mall, Grand Hyatt Shenzhen is within a mile (2 km) of other popular sights such as Dongmen Pedestrian Street. This 5-star hotel welcomes guests with 471 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Shenzhen and also close to Luohu Port and Huaqiangbei.

What's nearby

  • The MixC Shopping Mall - 6 min walk - 0.4 miles
  • Dongmen Pedestrian Street - 18 min walk - 1.0 mile
  • Huaqiangbei - 2 min drive - 1.3 miles
  • Luohu Port - 5 min drive - 1.1 miles
  • Huanggang Border Crossing - 6 min drive - 3.9 miles

Getting around

  • Ludancun Station - 6 min walk
  • Shenzhen Station - 17 min walk
  • Shenzhen Intl. Airport (SZX) - 37 min drive

Restaurants

  • ‪大食代美食广场 - ‬3 min walk
  • ‪翡翠拉面小笼包 - ‬3 min walk
  • ‪石名家 - ‬3 min walk
  • ‪鑫泰(京基百纳空间店) - ‬3 min walk
  • ‪舞茶道 - ‬5 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel with 5 restaurants connected to a shopping center in Shenzhen
Grand Hyatt Shenzhen features a full-service spa, an outdoor pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 700 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and conference space.
Guests can expect 40-inch LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, slippers, and bathrobes. IPod docks, minibars, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Belle-Vue Grill
  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-width doorways

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 408 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Is a free cancellation option available at Grand Hyatt Shenzhen?

Grand Hyatt Shenzhen provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do within easy reach of Grand Hyatt Shenzhen?

This hotel is situated in Luohu within a short 19-minute walk of Dongmen Pedestrian Street and also 9 minutes on foot from The MixC Shopping Mall. You'll also find Luohu Port and Huaqiangbei within a short drive.

Is there parking available at Grand Hyatt Shenzhen?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Grand Hyatt Shenzhen?

There is a full-service spa available for guests to enjoy and services include body wraps, Ayurvedic treatments, mani/pedis, and massages.

Does Grand Hyatt Shenzhen have a casino on the premises?

No, Grand Hyatt Shenzhen doesn't have a casino.

Is there an indoor pool at Grand Hyatt Shenzhen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Grand Hyatt Shenzhen?

There are plenty of amenities for couples at this hotel, including an outdoor pool, 2 bars, and 5 restaurants.

Does Grand Hyatt Shenzhen have a hot tub?

No, but this hotel does have a steam room.

Does Grand Hyatt Shenzhen feature a restaurant that includes a breakfast menu?

Yes, Grand Hyatt Shenzhen has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Hyatt Shenzhen allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Hyatt Shenzhen.

Are there connecting rooms at Grand Hyatt Shenzhen?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Grand Hyatt Shenzhen?

The closest major airport to Grand Hyatt Shenzhen is Shenzhen Intl. Airport (SZX), which is 24.1 mi away (37 minutes by car). Another top airport is Hong Kong International Airport (HKG), which is around 18.9 mi away.

Can I book a room with a balcony at Grand Hyatt Shenzhen?

No, there aren't any guestrooms with balconies at Grand Hyatt Shenzhen.

Does Grand Hyatt Shenzhen have a wedding venue?

There are wedding services available at Grand Hyatt Shenzhen if that's in your vacation plans.

Grand Hyatt Shenzhen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 338 out of 520 reviews
Rating 8 - Good. 135 out of 520 reviews
Rating 6 - Okay. 28 out of 520 reviews
Rating 4 - Poor. 8 out of 520 reviews
Rating 2 - Terrible. 11 out of 520 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely outstanding property, and the best high quality staff! Highly recommend this property, and I will return on my next visit! The only thing that needs to be corrected, is allowing children in the grand lounge (executive lounge) during cocktail hours. The guideline for most 5-star hotel lounges is no children under 12 during the cocktail hours.
Stayed 6 nights in May 2025

8/10 Good

Vivian

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Worst Check In service

Checking in was sooo bad . I arrived at Grand Hyatt at 4pm n expected an instant check in but lo n behold , there was no room avail yet. There was no explanation either. Worse they could not even confirm when the room would be ready n also refused to upgrade me to another room .. I was told to return later n without any time frame . It took me 1/2 hour of badging them to get a room at 4.45pm. Looks like Grand Hyatt overbooked their rooms n made regular room clients suffer for it.,
Stayed 2 nights in Apr 2025

10/10 Excellent

STEVEN

Stayed 1 night in Apr 2025

10/10 Excellent

Melody Yuen Shan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

irene

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 2 nights in Mar 2025

6/10 Okay

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big bath room but not well situated within the room. Both my husband and I literally walked right into the glass. A suggestion would be to put strips on the glass so it’s more visible. Internet is very very slow to the point it doesn’t work most of the time. Management should look into that.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen, Woodbridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet rooms huge breakfast. But the worse thing is their coffee. McDonald’s is the best.
Stayed 2 nights in Jan 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in Luohu, the older part of SZ. But the location is fantastic as the hotel is just next to the malls and there are plenty of dining options. The room is spacious but abit dated. Upon check in, we found that the day curtains were torn with two holes which is not acceptable for a 5 star hotel. Had informed front desk during check out.
Stayed 3 nights in Jan 2025

10/10 Excellent

Donald

Stayed 1 night in Dec 2024

10/10 Excellent

Eng Hai

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is luxurious to my satisfaction for the price point. The staffs generally carry themselves professionally. I am appreciative for their effort to ship back the item I left in the room.

10/10 Excellent

Joelle

Liked: Cleanliness, property conditions & facilities
Staff are very helpful, room in great condition and accessible location
Stayed 4 nights in Dec 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here. Some noise during working hours from the building site nearby. Otherwise, all good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesse calderon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i were respected start to finish. Attentive staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stanlyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Yirong

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good spot to stay.
Stayed 1 night in Aug 2024

8/10 Good

Ka Kei

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

millie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping center was great
Stayed 1 night in Jul 2024