The hotel was very nice. The problem was that the price of the breakfast buffet was very high and the amount and types of foods were high as much as my stays in Crowne Plaza Hotels. In fact, every morning the quality of foods declined everyday I was there.
The rooms are one of the nicest city hotels that I've seen. Location is good for doing business around town and getting decent food around. However, bad customer service at the restaurants, gym, hotel ground and indifferent lobby staff ruined our stay. As a foreign business traveler that constantly go to different cities, being able to get help from hotel staff and if the hotel staff would make me feel at home are important and it determines how I would rate a hotel. It appears that the hotel management did not train their staff to be customer oriented and "customer is always right" concept does not exist at this hotel. Unless you plan on just using the hotel rooms for overnight stays, I would not recommend this hotel.
Located in Futian, Wyndham Grand Shenzhen is within a mile (2 km) of popular sights such as Shenzhen Convention and Exhibition Center and Huaqiangbei. This 273-room, 4.5-star hotel has an indoor pool along with free in-room WiFi and free self parking. It's connected to the convention center in central Shenzhen and also close to Huanggang Border Crossing and Coco Park.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Wyndham Grand Shenzhen's 273 rooms are air-conditioned and provide iPod docks, refrigerators, and minibars. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Coffee makers, free newspapers, and free bottled water are also available.
Built in 2014, the brand new Wyndham Grand Shenzhen offers an indoor pool, a health club, and free WiFi in public areas. There's free parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include conference space, a business center, and express check-in.
Dear Anonymous， Thank you for taking the time to tell us about your experience at Wyndham Grand Shenzhen. It is always a pleasure to receive positive feedback. I am particularly pleased that you are satisfied with your stay with us, I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Wyndham Grand Shenzhen Management Team
The hotel was very nice. The problem was that the price of the breakfast buffet was very high and the amount and types of foods were high as much as my stays in Crowne Plaza Hotels. In fact, every morning the quality of foods declined everyday I was there.
The rooms are one of the nicest city hotels that I've seen. Location is good for doing business around town and getting decent food around. However, bad customer service at the restaurants, gym, hotel ground and indifferent lobby staff ruined our stay. As a foreign business traveler that constantly go to different cities, being able to get help from hotel staff and if the hotel staff would make me feel at home are important and it determines how I would rate a hotel. It appears that the hotel management did not train their staff to be customer oriented and "customer is always right" concept does not exist at this hotel. Unless you plan on just using the hotel rooms for overnight stays, I would not recommend this hotel.
Dear Valued Guest, Thank you for choosing to stay with Wyndham Grand Shenzhen.Your feedback is really important to us. We are very sorry for the unpleasant experience during your stay.We have noted down the points you highlighted and have forwarded them to the relevant departments. We will definitely conduct more internal trainings for improving English and service skills to ensure the satisfaction of our valued customers.Hotel's Fitness Center and Club Lounge are located on 31/F, we'll inform our guests about hotel's facilities at check-in time. We care about each guest,our service concept is "there is a Wyndham waiting". Once again, we sincerely apologize for your unpleasant experience and we hope to welcome you back in the near future.We gonna ensure your a better and memorable Wyndham experience.
Dear Guest, Thanks for choosing to stay at Wyndham Grand Shenzhen and we appreciate it a lot for your positive feedback. We are encouraged and will try harder to imrove our services. Looking forward to your next delightful stay here with us~Have a nice trip in Shenzhen~