Sheraton Shanghai Hongkou Hotel4.5 out of 5.0
Recent guest reviews
I have been traveling to China on business for nearly ten years. For the past three years when I travel to Shanghai I always stay at the Sheraton Hongkou. It’s the value and customer service that keeps me coming back. I generally get a room on the club level floors. The rooms are comfortable and elegantly designed. The price to value ratio is solid! The executive lounge serves a great breakfast with made to order omelets and a nice variety of both western and Chinese food. I often have many of my business meetings right in the lounge. It is very convenient. The staff in the executive lounge and throughout the hotel is friendly, courteous and professional. I especially enjoy dinner in the Japanese restaurant, MIYABI, on the 37th floor. The sushi is excellent and the view is spectacular! When I do leave the hotel I’m not far from many of my favorite places to go in Shanghai. The Bund, a popular and fashionable place with great restaurants and a lovely river walk is only about 15 minutes away. I just visited this hotel in January and I’ll be back again April. It’s definitely my home away from home in Shanghai.
Horrible experience here. Was here in January 2018 for a business meeting & stay. I would never come back. Booked a 3 day meeting and it was the worst decision ever! Buffet was really bad with most of the food all dried out and not replenished once it ran out. Thought I could avoid it and brought my staff to a Chinese restaurant in the hotel instead but it was worst. My colleague and I ordered the same tea and we were expecting two tea pot since we are being charged twice. NO. Wrong! One tea pot for two person but charged twice. When I confront the waitress, instead of having her telling me she would get her manager, she literally told us “I am just a regular working staff here. What do you expect.” The sales & event trainee that was assigned to handle my event was HORRIBLE and extremely incompetent. She kept saying “its ok its fine” as a way to tell me to brush it off. Honestly, she is in no position to do so. The least that she could do was to be there to listen to my frustration. Meeting room setup was extremely bare. Banquet staff could never be found whenever I needed help. Everyone is completely clueless on their task. Do not come to this hotel or spend any money on it.
Hotel was well done up and quite clean. Location was well within walking distance to a variety of local restaurants. It puts on a good show, but when you look at the details, there is some maintenance needed. Watch out for a "free" upgrade, since it does not really exist. Breakfast was quite good compared to others.
the location of the hotel its not the best in shanghai but for the value and spacious rooms I was pleased, the variety of access to and from the hotel made it worth it, the hotel need some renovation in some public areas
We stayed in this hotel during our stay in China, as part of our honeymoon trip, very well located, near the boardwalk and with a metro station across the street. The rooms are very comfortable, and the buffet breakfasts were excellent, as well as the treatment of the people. Excellent place to stay and explore Shanghai.
-Hotel is cheaper than others for a reason! The carpets desperately need replacing, walls need re decorating etc. It's seen better days! -The proximity to the subway is good but the actual area hotel is located in is seedy with nothing near to it at all. -The biggest problem is the constant smell of cigarette smoke. It is disgusting!! I mean it is everywhere in the hotel, I could even smell it in the swimming pool! I complained in the middle of the night as we were woken up by the smell and the manager did try to locate which room the smell was coming from but it didn't help. Clearly there needs to be a far bigger fine/punishment in place as it appears that people just ignore the non smoking signs. Spend a little more money and stay in a nicer area with a stricter non smoking policy! We stayed at 5 different hotels during our trip and didn't face this problem elsewhere.
Very Nice Hotel with good location with a small park for kids beside the hotel. Room is big enough for 4 and clean. Food is also good on the restaurant located inside the hotel. Its the best one on my choice.
Stayed in the Junior Suite with my family for 4 nights. Overall the hotel rooms are clean and spacious. Didn't like the fact that the front desk and concierge couldn't speak much English considering you would be expecting some foreign guests in the hotel. Also, the hotel location is not ideally situated and would have preferred to stay somewhere nearer to the main city or at least nearer to some amenities like restaurant and shops. Good breakfast spread though. Overall it's an average for me.
If not for the facilities (spacious room, bed, etc.), and the food, the rating would have been just a 1. No matter how much you insist for a non-smoking floor, it's pointless. Chinese (locals) will not bother respecting that policy. They continue to smoke in their rooms, in the hotel's (public/ common) toilets. I even reported the incident to the bellhop and reception, but they just stood there. So what's the point of having a no-smoking policy in the hotel? No matter which floor you go, the smoke lingers.
I had a short stay at Sheraton, in general my stay was quite good, very Sheraton standard. Breakfast could be better as the selection was not much. The one thing that I'm no pleased with during my stay was, as Sheraton, I would expect better customer service from the hotel. I requested for a taxi at the conceige and the guy helped me call for a cab. What was surprising to me, I was the only one there waiting for the cab and the conceige said that I would be the next one up for he cab. So when the cab arrived, the conceige just gave my cab to some other customer for no reason. Then he told me that the cab is not here yet. So I was like maybe that customer called for the cab earlier, but then it happened again and again, even for guests who came after me, and he kept saying that the cab is not here yet. Then I was annoyed, it was raining that is why I'm taking a cab. So I asked whether can I have an umbrella to send off my guest to the subway, he said no, the only umbrella was in my room, and he has like a row of umbrellas at conceige. It may sound petty, but isn't this a 5 star hotel?
- Free WiFi in public areas
- Onsite dining
- Indoor pool
- Health club
Located in Hong Kou, Sheraton Shanghai Hongkou Hotel is within 2 miles (3 km) of popular attractions such as The Bund and Pudong Riverside Promenade and Park. This 471-room, 4.5-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and a conference center. It's in central Shanghai and also close to Nanjing Road Shopping District and Old Chinese City.
Enjoy dining at Feast, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
All 471 soundproofed accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, sofa beds, and refrigerators are other standard amenities. Weekly housekeeping is available.
Guests of Sheraton Shanghai Hongkou Hotel have access to an indoor pool, a health club, and 8 spa tubs. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 680 per vehicle one way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 10 meeting rooms.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 866 reviews