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Sheraton Shanghai Hongkou Hotel

4.5 out of 5.0

Recent guest reviews

The purpose of staying a 5 stars international hotel chain is to have a good night sleep. This hotel differs. Every night at around 330am, the air-conditioning system churns out warm air and heats up the room. It was so warm that I sweated and unable to sleep. The ideal room temperature would be 22 Celsius or slightly below for a good night sleep. I believe it was at 26 Celsius and above at 4am. The lobby is so much cooler with its strong air-conditioning. My advice: if you can't get a good night sleep in your room, move to the lobby. You will sleep better!

We spent two nights here after leaving the Yate Gold 8. A very pleasant hotel, although much too hot as usual (we were given an electric fan?) and also suffers from the usual problem of only ONE cake of soap (in a hotel THIS expensive?)

This is a full service hotel with a doorman and bell boy staff. The front desk was well staffed for a fast check in. The Internet service was very good. The room was large with two bathrooms and a dining room table. The night stands were large with full pullout drawers. There were two closets with one walk in closet with a safe. The full bathroom had a full bath tub and separate shower with optional overhead spray. The water pressure was very good. The breakfast buffet was very large. The selections of dishes were local and international. Sophie Liu Front Desk Staff checked us out. Tim Zou of the Front Desk Staff thanked us for staying at the hotel

As other five star hotel it is very clean and has an indoor pool and gym. Rooms are big enough with a good view if city. Breakfast is good for who like chinese or english breafast but others may not find many things to eat espetially there are not many kinds of cheses. Restaurant staff are too busy to help guests.

Each time during Bauma Shanghai, we are staying in this Hotel. It is a really fantastic hot stop and well placed in the city center of Shanghai. Good service and very nice rooms. For me the right spot to be during a stay in Shanghai.

God to discover that BinZhou still is with the staff hoping for Laksa tonight. They are service minded and trying their best to fulfill the requirements from the customers. Conveniently located away from the hassle of Nanjing Dong Road with easy access to subway lines 4 and 10.

I have been traveling to China on business for nearly ten years. For the past three years when I travel to Shanghai I always stay at the Sheraton Hongkou. It’s the value and customer service that keeps me coming back. I generally get a room on the club level floors. The rooms are comfortable and elegantly designed. The price to value ratio is solid! The executive lounge serves a great breakfast with made to order omelets and a nice variety of both western and Chinese food. I often have many of my business meetings right in the lounge. It is very convenient. The staff in the executive lounge and throughout the hotel is friendly, courteous and professional. I especially enjoy dinner in the Japanese restaurant, MIYABI, on the 37th floor. The sushi is excellent and the view is spectacular! When I do leave the hotel I’m not far from many of my favorite places to go in Shanghai. The Bund, a popular and fashionable place with great restaurants and a lovely river walk is only about 15 minutes away. I just visited this hotel in January and I’ll be back again April. It’s definitely my home away from home in Shanghai.

Horrible experience here. Was here in January 2018 for a business meeting & stay. I would never come back. Booked a 3 day meeting and it was the worst decision ever! Buffet was really bad with most of the food all dried out and not replenished once it ran out. Thought I could avoid it and brought my staff to a Chinese restaurant in the hotel instead but it was worst. My colleague and I ordered the same tea and we were expecting two tea pot since we are being charged twice. NO. Wrong! One tea pot for two person but charged twice. When I confront the waitress, instead of having her telling me she would get her manager, she literally told us “I am just a regular working staff here. What do you expect.” The sales & event trainee that was assigned to handle my event was HORRIBLE and extremely incompetent. She kept saying “its ok its fine” as a way to tell me to brush it off. Honestly, she is in no position to do so. The least that she could do was to be there to listen to my frustration. Meeting room setup was extremely bare. Banquet staff could never be found whenever I needed help. Everyone is completely clueless on their task. Do not come to this hotel or spend any money on it.

Hotel was well done up and quite clean. Location was well within walking distance to a variety of local restaurants. It puts on a good show, but when you look at the details, there is some maintenance needed. Watch out for a "free" upgrade, since it does not really exist. Breakfast was quite good compared to others.

the location of the hotel its not the best in shanghai but for the value and spacious rooms I was pleased, the variety of access to and from the hotel made it worth it, the hotel need some renovation in some public areas

No.59 Si Ping Road Shanghai Shanghai

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Hong Kou, Sheraton Shanghai Hongkou Hotel is within 2 miles (3 km) of popular attractions such as The Bund and Pudong Riverside Promenade and Park. This 471-room, 4.5-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and a conference center. It's in central Shanghai and also close to Nanjing Road Shopping District and Old Chinese City.


Enjoy dining at Feast, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


All 471 soundproofed accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, sofa beds, and refrigerators are other standard amenities. Weekly housekeeping is available.

Property features

Guests of Sheraton Shanghai Hongkou Hotel have access to an indoor pool, a health club, and 8 spa tubs. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 680 per vehicle one way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 10 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 883 reviews