Sheraton Shanghai Hongkou Hotel4.5 out of 5.0
Recent guest reviews
I had a short stay at Sheraton, in general my stay was quite good, very Sheraton standard. Breakfast could be better as the selection was not much. The one thing that I'm no pleased with during my stay was, as Sheraton, I would expect better customer service from the hotel. I requested for a taxi at the conceige and the guy helped me call for a cab. What was surprising to me, I was the only one there waiting for the cab and the conceige said that I would be the next one up for he cab. So when the cab arrived, the conceige just gave my cab to some other customer for no reason. Then he told me that the cab is not here yet. So I was like maybe that customer called for the cab earlier, but then it happened again and again, even for guests who came after me, and he kept saying that the cab is not here yet. Then I was annoyed, it was raining that is why I'm taking a cab. So I asked whether can I have an umbrella to send off my guest to the subway, he said no, the only umbrella was in my room, and he has like a row of umbrellas at conceige. It may sound petty, but isn't this a 5 star hotel?
Checked in 8 and out 10 Nov. Room is spacious and luxurious. I'm happy as the Sheraton's standard. Breakfast is sumptuous and overall service is good. I can't login to Wi-Fi easily and I'm unsure it's my issue or the hotel's Wi-Fi issue. The nearest convenience store is around 8 mins from hotel and very local and miserable. Nearby is almost nothing unless you take the subway. Subway location is less than 5 mins though. Location, to me, is not attractive.
With Marriott standard, this Hotel was really great and outstanding. Bathroom, bed and especially the pillow. I love it so much. The location is really perfect close from every plaza, malls, restaurant, coffee shops station etc. I like the breakfast menu with lots of fresh fruits. But please make sure the queuing in the eggs stall and make it for comfortable for all the guests. It's quiet uncomfortable for me. As well the attitude of your staffs in Front Office was really bad. I came to the reception desk to reconfirm my reservation during check-in. But somehow, they are laughing while look at me and talking in Chinese. This is unprofessional in hospitality industry. Please make sure with your Training Department Team. But one of your intern team, he's very humble compare to with the staff. He helped me to drop my luggage to the room and he spoke English very good with great attitude. Send my greeting for him and for Jerry as well. I'll stay in this Hotel again whenever I visit Shanghai :)
On our recent trip we visited several cities and stayed in several hotels. This was our favourite hotel. Subway station only steps away, a view of Pudong from our room, Friendly front desk staff, good restaurant. What more could we want?
No doubt there are expectations when you stay in a chain like Sheraton. Though this is my first stay in this hotel, I am not disappointed. It all started from the friendly Bellman to the Reception and then to the cafe staff. All are very courteous and helpful. Service center answered the call almost instantly and the response to my request is done immediately. The room is well designed and light switches are easy to control. Big and comfortable bed which is great for my two night sleep. My one uncertainty is how much the hotel is committed or training to the staff on the green environment. I followed the instruction to hang my towel for reuse but it was promptly replaced. I hope the bed linen was not replaced on the second night as I did not place the card for change of linen. Otherwise, not a bad choice if you need to stay in this area of Shanghai.
I stayed ther for two daysand find allthe facilities and hardware are great. The room is big and well equipped. The staff are friendly and helpful with check in and check out. The location is good as it is in the middle of the city and esay to get to both Pudong and Puxi. It is especially not far from old traditional area like Jin An and Yang Pu area where you can find nice temple, modern shopping malls like Carrie Center and posche hotel like Shangarila and also old undeveloped streets like Mei Shan Lu and Song Pan Lu where you can find traditional street food and really feel going back to 70s of old Shanghai. I cannot believe places like this exist in center area of Shanghai. What a time travelling experience.
Just paid my 9th stay here, for all the time I being here was wonderful and very up to the best Sheraton hotel standard. The service is terrific as I can be very nicely accommodated every single time, which is big deal. The Chinese restaurant has proved to have very good Cantonese cuisines. The only drawbacks are that the breakfast could be improved by the quality and choices, as well the Aircon in the room should be checked properly as some of them wouldn’t work effectively. Pay my thanks to Henry, Robert and Addison for their kind attention and utmost hospitality.
The staff here are wonderful and English is impeccable. Breakfast is luxurious. Would have been nice to stay in the bar on the 37th floor (fabulous view of the bund) just a bit longer but it was closing at 11pm. Rooms are always comfortable. The airport shuttle was a great convenience and reasonable as well.
Stayed here before last 2016. Staying for 3 days and no problem. Reception staff are friendly. Good location. Easy to get taxi. Breakfast is good but limited selection. No waiting couch or chairs in thr lobby
Stayed here for a Business Trip for 6 nights.. the location of the hotel is extremely convenient. There is a subway station very close to the hotel. Rooms are Spacious and very clean . Prefer taking rooms in the higher floors-gives a great view of the city. Staff are well versed in English and helpful. Breakfast options are extensive .
- Free WiFi in public areas
- Onsite dining
- Indoor pool
- Health club
Located in Hong Kou, Sheraton Shanghai Hongkou Hotel is within 2 miles (3 km) of popular attractions such as The Bund and Pudong Riverside Promenade and Park. This 471-room, 4.5-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and a conference center. It's in central Shanghai and also close to Nanjing Road Shopping District and Old Chinese City.
Enjoy dining at Feast, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
All 471 soundproofed accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, sofa beds, and refrigerators are other standard amenities. Weekly housekeeping is available.
Guests of Sheraton Shanghai Hongkou Hotel have access to an indoor pool, a health club, and 8 spa tubs. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 680 per vehicle one way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 850 reviews