Sheraton Shanghai Hongkou Hotel4.5 out of 5.0
Recent guest reviews
It's the little things that separate an ok travel experience from a great one, and that usually comes down to management building a team that really cares. We had a lot of great little experiences with thia hotel's team that made our stay enjoyable. Here are a few of them. 1. My colleague and I don't speak or read Mandarin so we relied heavily on the bell staff to communicate to taxi drivers for us. It was clear that some of the staff were struggling a bit with English and rather than just taking a guess as I have had happen elsewhere with bad results, they enlisted a coworker, checked on their phone's map, and so on till they were satisfied that they really understood, and made sure the taxis knew where to take us. 2. We arrived back at the hotel Friday evening tired and famished after hours of sight seeing. We had wound up in an area where we couldn't find a restaurant so grabbed a taxi "home" and headed to the hotel's buffet restaurant (Feast) thinking that grabbing food right away from the buffet would be best while we were so hungry. But the buffet was over and being torn down, the hostess explained. We thought at first that she was saying the restaurant was closed, and our reactions must have made an impression on her. I think I said something like, "but we're so hungry!" imagining the time it takes to get room service, before we realized the restaurant was still open for a la carte. Either that or she saw how we looked longingly at the cut fruit and cheese that were still out from the buffet on our way to the table. Whatever it was, she saw how exhausted and hungry we were and she did something awesome. She put together a plate of cut fruit and brought it to us. No fruit has ever tasted better than those slicds of melon, papaya and dragonfruit! A small thing that cost the hotel nothing but totally made our night. On top of that, my colleague's Nicoise salad was a thing of beauty with huge chunks or lightly seared tuna, and my wonton noodle soup cme with slices of lean bbq pork and a nice broth that was not overly salted. An excellent end to a long evening. 3. My colleague left a couple of items in the lobby lounge when we left for the airport. He called the hotel, who immediately connected him with someone who knew where the items were. I have had calls like that be frustrating and fruitless but this one was immediately reassuring. They took his contact info and promised to follow up about getting the items to him. Before the plane took off, he got a call back from a hotel employee whose English was excellent to make then arrangements so we took off reassured that he would get the items back. None of these examples are huge, but the consistency stands out. I would choose this hotel again over one that is closer to our office or the tourist zone because I know the service culture runs deep and especially for a frequent business traveler, that is huge.
I encountered a service issue which caused a hiccup in my trip logistics. I wrote to the General Manager of the property with my feedback via email twice and fax once, over the course of 5 weeks the GM simply will not respond to me. Regardless whether the GM considered my feedback legit or not, even if he did not agree with me, I believe at the minimum he should have the basic courtesy to respond to an SPG Lifetime Platinum member. It's an example of a hotel top management's failure to value guest loyalty.
Stayed here 4 nights on a business trip. The room itself was nice with a great shower and comfortable bed. My only complaint, and it seems to be a trend, is that the only thing on the bed was a duvet. Not sure why these are so popular since it only allows 2 sleeping temperatures. You can sleep with nothing on or a heavy duvet. I much prefer a blanket and sheet which gives you a lot more options for temperature control. My room was on the 25th floor and had a decent view. The staff was friendly and helpful. I thought the food was just okay. The breakfast buffet had a lot of choices but it seemed liked 75% of it was fried. I only had two other meals in the hotel and again the food was good but not exceptional. I struggle getting used to service outside the US where the responsibility is on the customer to get the attention of the server for another drink or the bill. There were times in the bar on the top floor where it took 20 minutes to get a drink refilled or get the check at the end of the night. The gym had decent equipment and the pool was nice. Both seemed a little crowded in the morning but were usually empty mid day. The spa was closed, permanently I think, which was disappointing because I was looking forward to a massage after the long flight. I would have expected them to have a recommendation for another place close by or an affiliation with a group that provides on site massages but they didn't. In summary the bed was comfortable and the room was quiet which I find most important but the overall experience wasn't 5 star.
location is very great, 3 min walk from HaiLun metro station, where you can ride for 2 different lines; Not far of drive from the bund and PuDong and Shanghai city center; Facility is with 5 star Sheraton standard, and well maintained Room is spacious and neat; but this hotel already been existed for quite a few years, so not the most modern decors; Swimming pool is broken, and during our stays there's no sign of repairing efforts, Price is in higher side, and service is adequate, but nothing spectacular... Generally it's an adequate high-end hotel with satisfactory convenience.
Very good hotel, great location, it is very close to the Bunt, price is reasonable and Hong Kou district is a great and central area. Hotel is great with nice Gym and Pool. I have used this hotel many times and it is clean and nice service. Breakfast buffet is good too.
Me and my girlfriend stayed here for a week. We lived on the 42nd floor, had a great view over the city and got acess to the breakfast on the 50th floor (or something like that). Great beds, great room, great breakfast, great stay.
Staying over the weekend while in Shanghai Great breakfast selection as in Asian and western, western food a bit less but great Rooms clean and quite The only downside are the staff does not speak Englisch nor understand. In many local Chinese hotel during the previous week, more staff spoke Englisch then here Something to improve by the management
Stayed here four nights in June 2017. Was in a double room with a colleague on the 16th floor. Room was clean, spacious, and new with attractive decor. The bathroom was bright and spacious -- perfect. Beds were comfortable and as I expected from a Sheraton. Breakfast is great -- wide selections of items in an attractive buffet restaurant. Hotel Wi-Fi was not as fast as I had hoped. A tad slow to be honest, but usable nevertheless. I made use of the gym, which is open 24 hours. A great convenience for jet lagged travelers. My major gripe about this hotel is the clothes irons. When I began ironing my clothes before a meeting and pressed the steam button on the iron, a bunch of small plastic pellets shot out from the steam holes of the iron. It seemed to be residue from the factory, and the iron had evidently never been used before. I checked the brand of iron, and it was some Chinese company I had never heard of. It felt cheap and of low build quality. I expect much better from Sheraton and am disappointed they chose to purchase such cheap irons for their rooms.
As a frequent business traveler in Asia, I have the pleasure of staying in many top hotels. Unfortunately, the Sheraton Hongkou is not one that I would return to. The actual hotel looks nice and well equipped. The praises end there though. The first night, I was given a room on the 28th floor only to spend the evening sweating as the AC did not work despite being programmed to the highest setting. I called the front desk and they brought a technician out to look at it, he fiddled around, called it fixed and then I commenced to sweating again. I finally requested another room and they set me up on the 20th floor which was better, but still not great. The entire hotel smells stuffy and moldy from the hallways, to the elevators, to the rooms, and my new room was no different. I was also disappointed with the buffet. The breakfast selection is limited and frankly not very good. I tried to have dinner there one night as well but was turned away by the staff because they couldn't find a TABLE FOR 1 - let that sink in. After being denied seating in the restaurant, I went downstairs to ask for local recommendations. They recommended only the hotel restaurants. When I asked for something outside the hotel, they said that the area had no restaurants other than a McDonald's about 500m away from the hotel. Finally, the hotel staff has no concept of time as they stopped by my room on two separate nights at 11:30 PM - to ask a question or deliver something that I didn't ask for. The only other positive is that the hotel is near a subway line, but you are honestly better off trying to find a nice place near Nanjing Road (which is the same line) than staying here. The service was horrible, the hotel stinks, and the stay was generally uncomfortable across the board. I will not be back.
First and foremost I am an American Businesswoman traveling to Shanghai China. My company booked this hotel on the local recommendation; the location was very close to downtown Shanghai and the room itself was amazing. I stayed here for a total of 2 weeks and really I couldn't have been any more comfortable than I was. Overall, my stay was very enjoyable and comfortable. Almost all the staff speaks English, the Concierge and Front Desk were very accommodating. My room was very comfortable and had an amazing view, I was up on the 26th floor; out of 37 total. Breakfast was included in my stay, buffet breakfast style, there were many options both Chinese breakfast and American. Tons of fruit, pastry, and hot breakfast options. There were also three restaurants located inside the hotel, so if you were unfamiliar with the local area you could always find a good place to eat near your accommodations. On the 2nd floor was 'Feast' which is also where you have breakfast. Then you have on the 4th floor if I remember correctly, 'Yuei' a Chinese restaurant, and lastly up on the 37th floor with a lounge area and bar you have 'Miyabi' a Japanese restaurant. The bathroom in the room was very large and relaxing, with a full-size tub and shower with a rainfall faucet. The bed itself was very comfortable and inviting, -- get the King size bed -- I'm serious! It is delightful!
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 829 reviews