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Shanghai Charms Hotel

3.0 out of 5.0

Recent guest reviews

My husband and I stayed here for three nights while doing local sightseeing. We had a very pleasant experience at a bargain price - for a tenth-floor room (interior-facing, no balcony), about $70US per night. We found the staff to be responsive and helpful. We did not try the restaurant, but the Bingo Bar and Cafe truly is charming, and we ate there one evening. Food was delicious, including Chinese greens, squid and vegetables, and a small pizza. The location is premier- very close to the People's Park area with its museums, shopping centers, and subway station. So getting from Shanghai Pudong Airport via subway and maglev is easy and cheap. Easy walking distance to the Bund. Be sure to bring your own book light - they put 25 watt bulbs in all the lamps, so reading in the room is a challenge.

The hotel is a bit old, the sink and bathtub is not draining well. The rooms are not that clean but the location is superb it is close to subway, shopping malls, local restaurants and 10min walk to the famous Bund. The staffs were helpful in any way.

My parents and I stayed here for a week and almost each night we had to change rooms because of some ridiculous problem that's difficult to let go unnoticed. On our first night, our room didn't have a window which was fine, but the room reeked of smoke. Obviously from the lack of windows there wasn't any proper ventilation to let all that smoke go away. Second night, we had to change rooms because the room smelled like someone just freshly took a dump in our bathroom, we even found chopsticks underneath the bed, absolutely disgusting. Third night, the air-conditioning was so weak we were literally sweating in our room. (All the rooms we've been to on the 2nd and 3rd floor have bad air-conditioning.) This went on for two nights because we felt complaining was pointless because the front desk doesn't know English at all. They immediately assume just because you look Asian you right away can speak Mandarin. On our last night, hoping everything goes well than our previous nights, our bathroom sink just started leaking all over the place, probably because of some problem with the pipes. The family room wasn't even that cheap it was almost 140 USD a night. Terrible service, the women at the front desk all have these creased forehead like they hate their jobs and aren't thrilled to have you there. Zero courtesy.

I read some really bad reviews for this hotel after I booked it, so was very anxious on arrival. There was no need to be, it was great. Reception staff spoke a little bit of English, which was sufficient to check us in. We were told our booking had actually been cancelled due to a deposit trying to be taken the day before our arrival date (my fault withdrew all my money) however he then upgraded us! Room was nice and big, carpet a bit dirty but nothing major. Shower nice and on a while room fine for a 3*. Breakfast catered for the western a little bit, cereal, toast and fruit was a bit boring after 4 days but I wasn't complaining it was sufficient. The Bingo bar downstairs was great. Lovely food and beers from all around the world, and nice staff. Great location, walk to people's square and the bund with the metro station 5 mins walk away! Sincerely best accommodation I had in China.

I've stayed at this hotel many times over the years. I select it because it is the least expensive hotel in the vicinity. The price has been soaring upwards but unfortunately the quality remains unchanged. The room is not quite clean enough, breakfast (no longer generally included in the room price) is adequate - they make an attempt to offer a variety of foods and the service remains indifferent. The hotel now appears to be smoke-free and in my room my nose appreciates the change, though there is another odor that I can't place, damp?? A small microwave has been added along with the mini fridge. I picked a windowless room thinking it would be quite. Besides the ambient guest noises, I was surprised by the noise from the central enclosed courtyard which on the ground floor is a meeting room/ballroom. Just up the road, on the way to People's Park, is a great coffee (and waffle - never tried) shop - Cafe Lugo. There is a travel agency on the 3rd floor and this is an old comment. Two years ago, my friend and I booked a day trip to Suzhou through them. We were fully aware that it was a Chinese only trip. During the day we found out from others that they had paid much, much less than us. It was, by the way, the same trip that was on the leaflets being distributed on every corner. To their credit, they did refund some of the additional money charged but it took a lot of negotiation. Buyer beware.

Good location close to shopping and 20 minutes walk to The Bund. Otherwise this is a very average hotel. Rooms and bathrooms were clean and we had a good view from 15th floor. The breakfast was disappointing with limited choices, no bacon or baked beans etc. However I think they cater for Asian rather than western tastes. The price was reasonable and nothing really wrong with hotel.

Thank goodness it was just a place to sleep which was comfortable and our room was clean!! It is a very tired hotel in need of some updating! Location was fabulous!! If you want cheap and average in a great location this if the perfect hotel!

The hotel may be a bit worn around the edges but it is in decent enough shape, is comfortable and clean and is in a great location. The staff were very helpful and friendly. For the price its a very good choice.

The hotel management needs to review and retrain their front desk staff. There was a complete lack of English. If you want foreign guests to stay at your hotel, then you need to be able to communicate with them. We specifically asked for a non smoking room. The rude girl on the front reception deliberately gave us the grottiest smoking room in the depth of the hotel. I had to complain before they changed us to a suitable room. Such poor service! The breakfasts were uninviting. There must be better hotels than the Charms!

It's not the best of the best, but it's ok if you need a place to stay and shower. However, they have a good café at the ground floor. Went there every night for drinks. Beer is reasonable. Great place to sit at the garden, outside area. Great view people walking and traffic. Wonderful how people do not follow the traffic lights. Beer price is reasonable, and has varieties too. Hotel is very near the famous shopping street. Great place to find food nearby too. Even surrounding the hotel there are shops of all kinds. Great place to explore, just be careful of the traffic when crossing the roads. People at the reception area do not speak English well. Forget about getting a friendly smile or even thank you. But you only need to check-in and out, so you don't really need to talk much with them, well, I didn't after reading some reviews so that they don't spoil my holiday. Honestly, I would recommend this place. Room rates are really cheap. But you have an option for a better class hotel, I saw Sofitel along the shopping street itself. I didn't check it out, but if it's Sofitel................. :-)

619 Jiujiang Road Huangpu Dist Shanghai Shanghai

Hotel highlights

  • Walking distance to Nanjing Road Shopping District and People's Square
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Business center

Located in Downtown Shanghai, Shanghai Charms Hotel is adjacent to Nanjing Road Shopping District and within a 15-minute walk of popular sights like People's Square. This 372-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Also close to this Shanghai hotel are The Bund and Jing An Temple.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 10 AM.


All 372 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and wired Internet, along with satellite TV. Microwaves, minibars, and free bottled water are other standard amenities.

Property features

Shanghai Charms Hotel features free WiFi in public areas, a meeting room, and a business center. Self parking is available for CNY 10 per stay. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. This hotel also has free newspapers.

Room options

Business Double Room

Full 1 | Sleeps 2

Deluxe Room

Full 1 | Twin 2 | Sleeps 2

Standard Double Room

Full 1 | Sleeps 2

Business Room (Business Deluxe Room)

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 538 reviews