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Holiday Inn Shanghai Downtown

4.0 out of 5.0

Recent guest reviews

We had a superior room & it really was great. Our bags had got lost in transit & the Hotel had tooth brush, comb, tooth paste, shaver & it all helped after not getting our bags until we were to fly out again. A lovely place to stay. Staff very nice.

Stayed 2 nights in room with two queen beds. The beds were soft and nice, better than in two holiday inn express we stayed the same trip. The room was smaller than in express, but big enough. The breakfast was excellent for european taste as well. There were also lots of chinese style food. The staff was friendly and we have no complaits of our stay. Subway very close, around the corner. Use line 1 as the exit is near. Line 4 is more walking.

Everything was as it should be. Courteous staff (especially one of the concierges), very clean rooms, free lemon water and iced tea available in the lobby, and most importantly, 3-4 mins walk from the Shanghai railway station and metro. Breakfast was lovely, and the Maitre d was one of the best I've experienced. Lovely man. I would stay here again without doubt, if I ever visit Shanghai again.

When we arrived, reception staff did not give any information about the facilities in the hotel including where we could eat if we wanted breakfast. We weren't booked to include breakfast and no information was given about location or variety of restaurants available. Information in our room was scarce and we had to discover for oursleves. We ate in the buffet on the second morning and it was a nice breakfast. We spent the second night at the Intercontinental for dinner as all that was offerred in the way of western food at our hotel was a burger or cheese sandwich. The dinner at the Intercontinental was super, so if you're in the mood for Minestroni soup and fantastic Pizza just walk over the walkway across the road and you'll be in heaven!!! Beds were comfortable but bathroom wasn't clean with black hairs on the floor. I'd probably try elsewhere next time.

We stayed here for 5 nights in May. Check in and check out was a breeze. Room was clean and good sized beds, however it might pay to move the beds every now and then for a vacuum underneath as well as clean the windows so you can see out. Room had good controlled air conditioning and good block out blinds. The double Windows help block out street noise. Breakfast was a buffet and there was just so much food available, western and Chinese. No one should have any reason to complain about not enough choice for breakfast, it was amazing. Unfortunately, whilst we were there, the same restaurant were not offering dinner and we had to eat in the Lobby lounge on the ground floor. We really wanted most of the food from breakfast for dinner!! There is another Asian restaurant on second floor but we did not go there. The lobby lounge food and drinks are quite expensive for what you get and the lounge lacks atmosphere and no one goes there. A couple of the staff members there could do with some extra training on service, attending to customers waiting to order at the bar and clean up after people leave. The concierge was generally helpful. The hotel is in a good location, not right in the middle of the town near the bund etc but a bit further out and only a cheap taxi ride away. It's right next to a subway metro station and Shanghai railway station. The subway is an effective way of getting around, just do some research on it before you go! It is very busy wherever you go though. There are several convenience stores nearby as well as Starbucks and some western food options such as mcDonalds. A very clean and reasonably modern hotel. Our stay was comfortable and pleasant, just a few minor things that could be improved upon.

This was one of my worse trips! I lost all my credit cards and some cash in the Philippines (Pick-pocketed), I was on my way to Shanghai. However I managed to get some cash via another banking channel to cover rest of my my travel cost. When I arrived at this hotel reception (Not Pre-booked) I explained them my situation and reminded them of my 'Ambassador Status with IHG group. I need a room, I don't have credit card and I have enough money to pay for the room (800RMB) plus I could a deposit of US$ 1000 as well for the night. But they declined to offer me a room! And even didn't bother to check my gold stats with the IHG group!

The location is very central and you can find everything you might want just around the corner. The rooms are spatious and clean. However, breakfast and dinner where not good at all. First of all it was not clean (I can't even count the times I had to change my knife or fork or glass because it had jam or sauce on it from the previous guest). Then the variety was not good at all, in fact it was the same dishes every day with minor -unnoticeable- changes. And finally, they obviously had left overs served the next day. The wifi was very weak and slow, most of the time we couldn't download our mails or get Viber messages. However, it was free everywhere. All in all, a poor experience.

I booked this hotel for 15k points per night. I've stayed at a lower-quality IHG property in a much worse location for more points than that. I found all the staff members to be extremely helpful and professional. I was surprised to find how many employees were proficient in English, I really wasn't expecting that. Air conditioning either wasn't on or didn't exist, as the thermostat really only controlled a fan. I stayed in a $30 hostel a few days after this in Beijing that had ice cold AC in my room, so if they can do it, an IHG property can get AC going. I've seen other reviewers having the same complaint. Now that I know the city a little better, I wouldn't want to stay in that area again. It did have fantastic proximity to the railway and subway station, but I found myself having to use that subway station very often to get absolutely anywhere of interest. Additionally, for a city with undrinkable water, the two little water bottles provided per day just wasn't enough. I stayed at another hotel in Shanghai that provided six full water bottles in our room. Our window was also too dirty/filmy to clearly see out of, which was disappointing.

Hotel is in a good location for the price and is next door to a metro entrance. The staff are friendly and helpful. We had the buffet breakfast and this was also very good. Only area of improvement I would say is the bar area is not inviting and could do with a re fit. Other than that a good value hotel.

Staying in this hotel for 6 nights. I don't know why they held the electricity maintenance in Friday-Sunday and in the middle of the night. Why not in the noon when all of the guests mostly are out of the hotel? Others were OK except the breakfast had very boring menus. Everyday almost the same. The taste also average. Check in and out was very fast. The receptionist staff has a quite good English, but not the other staffs. Housekeeping staff was very friendly. The room was not big but very comfortable and clean. The bathroom was clean, hot water was good. The location was close enough to the metro station. There were mini markets and also restaurants around. Overall this is a very good hotel.

No.285 West Tianmu Road Shanghai Shanghai

Hotel highlights

  • Close to Jade Buddha Temple
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Jade Buddha Temple is within a mile (2 km) of Holiday Inn Shanghai Downtown, and other popular attractions like Jing An Temple are within a few miles (5 km). This 4-star hotel has 288 guestrooms and offers conveniences like 3 restaurants, a 24-hour fitness center, and free in-room WiFi. Located in central Shanghai, the hotel is also near The Bund and People's Square.


Have a drink at the bar or enjoy dining at one of 3 onsite restaurants like Yue Garden Restaurant, which specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Holiday Inn Shanghai Downtown's 288 soundproofed rooms provide refrigerators, minibars, and coffee makers. Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests staying at Holiday Inn Shanghai Downtown enjoy a 24-hour fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is CNY 1.5 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a conference center, and a business center.

Room options

Deluxe Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Deluxe Room

Queen 1 | Full 1 | Sleeps 3

Club Room

Queen 1 | Full 1 | Sleeps 3

Superior Suite

Queen 1 | Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 918 reviews