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Holiday Inn Shanghai Downtown

4.0 out of 5.0

Recent guest reviews

I stayed at this hotel for my business trip in shanghai for the first time. the hotel location is quite convenience and it takes only 5min to get to shanghai railway station by foot. actually i'm a spire member in this intercontinental group and i could use executive lounge on 13th floor. I went there during Happy Hour and there were some drinks and light snacks, food and desserts(it's everything for free!) and also all of the staff are friendly and tried to help me as much as they can. I really appropriate so much and i'd like to come back here again.

This was my second visit to Shanghai and my first experience of this Holiday Inn. The hotel is as close as you can get to the main Shanghai Railway Station and ideal if you are planning to explore China by train from here. The rooms were excellent, the staff helpful and the coffee shop had enough to tempt both Eastern and Western tastes. One helpful hint especially for low budget travellers is to take the Line 5 bus from Pudong International Airport as it terminates at the Railway Station which is 2 mins walk from the hotel. Its an 80 minute ride and costs Yuan22 which is amazingly cheap for the length of ride.

Very good location for travel around Shanghai, the rooms are clean and the staff very helpful. It may not be the cheapest around but good value for money and having stayed here many times over many years always found it a warm friendly and comfortable place to stay. The general manager is especially accommodating and goes out of his way to be helpful. I would recommend this hotel to anyone who is looking for a comfortable central location to explore Shanghai if its your first time to China its a good starting point, just remember its China not Europe or western culture but Shanghai is a friendly place to get acquainted with the differences.

Don’t be fooled! This is not an International 4 Star hotel! Minimal English, and no understanding of how to treat International travellers. We had a couples massage and were told after the massage that only Chinese Credit Cards or cash were accepted as payment. Naturally, we did not carry cash within the hotel. After stating that we had no cash, we were then told that we could charge our room however we would have to pay a 15% surcharge because the spa is not part of the hotel & the hotel charges the Spa owner a fee to use their system. We agreed to pay the extra and went back to our room to relax. After only 3 mins we received a phone call DEMANDING IMMEDIATE PAYMENT! We agreed to everything they have asked for including paying the commission on the room bill but it wasn’t enough!!! They called and literally said: COME DOWN NOW AND FIX YOUR BILL!! I never been so humiliated in an Hotel before! No Staff member, no Manager and not even the General Manager could understand the frustration and the wasted money spent on a relaxing massage! They waved the 15% commission, said sorry but only after laughing in our face: they used “cultural differences” to justify the situation! BTW, the hotel is old & needs refurbishment (although the cockroaches in the breakfast area seemed to be happy!).

I have given 3 stars not because of the hotel, which probably deserves 4 but because the area, despite being factually correct in that it is downtown, is not really what you would expect from the real downtown. Having said that.... The room, facilities and hotel staff were fine, and it was all that you would expect from a Holiday Inn - predictable and reliable. There are two subway options that will quickly and cheaply take you to the real shopping and eating downtown areas. Shanghai Station on line 1 or my preference was Hanzhong Road (lines 12 and 13). Shanghai Station is massive and a bit of a nightmare. Hanzhong Road was a recommendation from a friend who used to work in the area and is about an 8-10 minute walk. So if you are there on business and your work is close by, I would highly recommend this hotel for value and indeed comfort. If you are a tourist you might want to look closer to Nanjing Road or Xintandi

Next to Shanghai Railway Station is a positivity which makes you ignore any inconvenience at the property. Helpful staff like every IHG hotel always caring for your stay to be comfortable. If you are willing to use high speed train to or from Shanghai, this place definitely suits you.

Good location. Close to shopping centres and situated centrally. Found the reception areas warm and inviting. Rooms are dated and towels need to be updated. Good standard, value for money accommodation but not luxurious. Good for youngsters and budget travelers. Smoke fills the hallways which I found a little off putting

The hotel was okay. The location was not as convenient as I was hoping for. It is a short walk to line 1 of the subway, but walking to another line would take like 5 to 10 minutes. If you are transiting to the railroad system, then the hotel is at a good location. Checkout experience was bad. There was only one person at 6:45 am, so it was kind of a busy time. He was working hard but did not have the good sense of calling for help. I fault management and training more than him. Of course, after waiting for 15 minutes (and I was no 2 in line; another guy walked out from the back, looking like he just woke up). I was really expecting a little bit more.

Have been staying at this hotel almost all my trips to Shanghai for last several years. The hotel has been recently renovated, the rooms are spacious. The breakfast is good, lot of varieties. The Shanghai Railway Station is located hardly 100 meters from the hotel. So very convenient to take intercity conception or to take metro for travelling within the city. The only problem at this hotel that the early morning rush hour there is lot of noise from the Railway Station. When getting the room ask for the room on higher floors and room location towards the road. If one is not into Chinese food, then near the hotel, there are many restaurants offering western style food.

The hotel is locate nearby the Shanghai railroad station. Subway station is a few minutes waking distance from the hotel. The room is clean, the food is delicious. The staffs from the hotel provided an excellent customer services with a very professional manner. We have a very pleasure time during our stay.

No.285 West Tianmu Road Shanghai Shanghai

Hotel highlights

  • Close to Jade Buddha Temple
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Zhabei within a mile (2 km) of Jade Buddha Temple, Holiday Inn Shanghai Downtown is within a few miles (5 km) of other popular sights such as Jing An Temple. This 4-star hotel has 288 guestrooms and offers conveniences like 3 restaurants, a 24-hour fitness center, and free in-room WiFi. Located in central Shanghai, the hotel is also near The Bund and People's Square.


Have a drink at the bar or enjoy dining at one of 3 onsite restaurants like Yue Garden Restaurant, which specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Holiday Inn Shanghai Downtown's 288 soundproofed rooms provide refrigerators, minibars, and coffee makers. Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests staying at Holiday Inn Shanghai Downtown enjoy a 24-hour fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is CNY 1.5 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a conference center, and a business center.

Room options

Deluxe Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Deluxe Room

Full 1 | Queen 1 | Sleeps 3

Club Room

Full 1 | Queen 1 | Sleeps 3

Superior Suite

Full 1 | Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 971 reviews