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Holiday Inn Shanghai Downtown

4.0 out of 5.0

Recent guest reviews

I didn't choose this hotel; it was booked for me by a business colleague whose office is just across the street. Since I was only staying 1 night, I didn't bother to check the reviews. I arrived around 9PM and was surprised only 1 person at check-in. Their copier was having an issue and cannot copy my passport that it took 30-minutes at check-in. Immediately I can tell the hotel is old. Very disappointed with my room, it was dark, cracked walls, uneven paint, dirty fixtures and wood furniture edges were already broken (see all photos). The room was...just see the photos and judge for yourself. Called Room Service which took a lot of effort to order a simple meal. There was an instruction to call again after meal, which I did and I was told to put the tray outside the room by the door so they can pick-up the tray. Next morning the tray was still on the floor. Buffet breakfast was below average, they have someone to serve coffee or any drinks to your table, which is a plus, they have soup and omelet bar as well. Checkout is still "old school"...slow, and they have to scan your credit card again which newer hotels does not do anymore. Among the 5 hotels I've stayed on my 3 weeks trip, Holiday Inn Shanghai Downtown is the 2nd worst hotel...the 1st was Holiday Inn Express in Pasay Philippines (see my review). Now the question: Will I stay here again? I told my colleague not to book this hotel for me ever again; there are a lot of other choices and newer hotels

In terms of location, don't think twice! It is probably the best located hotel near the railway station and the metro. Impressive lobby and front desk area but when getting up to the rooms you feel like you are in a 7Days Inn. Low ceiling corridors and rooms acceptable in size and cleanliness but I've stayed in better Holiday Inn Express. Generally a good experience with most staff being really helpful. One more thing: very long check-in and extremely long check-out even for Rewards Club members. Some people in the front desk are not so fluent in English and their responses may be construed as plain rude (which is probably not the case).

Stayed for 4 nights last week at this IHG property but was disappointed as the standards were not at par as other IHG properties in Asia. -bathroom shower water pressure was very low. -Emailed them 3 times to confirm if my room will be upgraded as am an ambassador member, but no reply or whatsoever done. -The so call suite room at 14 floor is so small and does not look like a suite. -Breakfast quality is a disaster and a mess. -Not enough tables and short of waiters each morning. -Variety of food is poor and badly taste. -Lastly, upon checking out, the bell boy made a call to a taxi driver instead of pulling one from the street. Surely it has to be their regulars for airport transfer. The taxi driver is the most dangerous driver ever as he kept looking at his handphone and sending message throughout the journey. What an ordeal!!! I strongly think the hotel should BAN this driver. The taxi driver no is 230213

I believe that this hotel should be renamed Holiday Inn- Shanghai Railway Station. The hotel has a large number of foreign tourists and many use Shanghai Railway Station. It would be invaluable to know the hotel’s close proximity to the station. There is also a Metro Station for Lines 1,3 and 4. I enjoyed a 2 night stay in this 4-star hotel. I had requested a quiet room on a high floor. I was allocated room 1418 on the top floor at the end of a corridor. It was immaculately clean and had all the usual accoutrements. It was ultra-quiet. I did not even hear another bedroom door slam (which for me is the bane of most hotels.) The breakfast buffet had an extensive mixture of Oriental and Western food. A particularly nice touch was being served at your table with tea or coffee. The wait staff were also very quick to remove used dishes. I requested a late checkout and was immediately offered an extension to 4 pm. All in all, I enjoyed my stay at this hotel and would thoroughly recommend it for a Shanghai stay.

I only stayed here for 1 night in transit, and there is not much to complain about. My room was on the 10th floor. Check-in was super smooth. The hotel is clean, and the service was very efficient. The room was kind of small, but I did not care. The bed was comfortable and the sleep was good. I liked the bathrobes in the bathroom, which were quite plush and comfortable. I did not try the restaurant. No cigarette smells at all. No noise issues. Check-out was also very smooth, and someone offered me a taxi right away. Only only 'wrong' thing I could find were: The reservation was supposed to include breakfast, but they wanted to charge me. That's fine, I needed to leave anyway. Also, the USB charging port in the room apparently did not work.

Now this hotel is located near the downtown railway station and accessibly metro and the station is maybe 5 minutes away. That said beware its on line 1 which has no elevators or escalators. you have to hump your luggage up and down the stairs The rooms are large, clean and decent as well Now on to the really bad, which started with loads of staff behind the counter but no one doing any work. I had one person in front at check in and it took the better part of 20 minutes. When actually was served not greated, and had to ask about things such as club lounge access, breakfast etc. Only when reminded that a spire member did they produce the sheet with all the standard perks. Literally you had to tell them what your entitlements were, and then it was "Oh yes you are right" The food in the club lounge at breakfast was cold and terrible. Even the manager started asking the staff why the food was so cold. The staff were pretty nonchalant about it even with the manager! They clearly didnt give a damn The nightmare at check out was over 40 mintues. Again with only 1 person in front. and loads of staff standing about doing -- well nothing. Was forced to take a taxi instead of the metro to PVG as as a result. The only bright spot. The door-boy literally went out and grabbed a taxi once he was told the situation. He was the ONLY one really working at this hotel The hotel is fine, the location is great but I cannot recommend this hotel under any circumstances

We booked this hotel for 5 days after arriving from Beijing and we booked on line a "Superior Queen room", when we arrived the room we were allocated in a supposedly non smoking hotel reeked of cigarette smoke, both of us suffer from asthma and had to ask to be moved to another room which they did, but, to our suprise the room we were given was half the size and what we believed to be a standard room. When we asked if there was a different rate for the smaller room we were advised in no uncertain terms that all the rooms are "Superior Queen" rooms and no amount of discussion with the assistant manager was going to change the situation. It just happened that we saw both rooms and there is a considerable difference between the size of the two rooms. What the management are saying is that all the rooms on Level 5 are Queen Superior rooms when actually there are only two rooms out of 32 that should be classed as Queen Superior and the other 30 are all the same size and should be classed as standard rooms with a lesser room rate. The hotel is a fair distance from the main city centre,and the Bund etc, and taxi is the quickest and easiest way to get around. If you do book this hotel please make sure that breakfast is included as there are not a lot of café or restaurants nearby to enable you to catch a quick breakfast on the run. The one breakfast we did have and paid for, both the eggs and bacon were almost cold and had to be returned. My wife and I regard ourselves as pretty laid back and can except most things as being part of the travelling experience, but, when it comes to being railroaded into believing something is right when it's not does not sit well with us.

Dear All Though it took a bit longer to check in the experience after that was wonderful. Excellent customer service from Tom at front desk. In addition the lounge is too good with great selection of food and drinks. Letting that aside I asked Tinna about something; she went to concierge all way downstairs and got me a map! Who does that? And I think Tinna is manager! More over Ms Selina and Mr. young Yang impressed me with their friendliness and professionalism. Only thing I can suggest is to make the internet a bit faster. But ... Net net happy and will come again. PS Room etc are good as usual :) V

stayed here for one night while in transit to suzhou. since the train to suzhou departs from the shanghai train station 5 mins away, we thought this hotel is perfect for that purpose. since the metro (line 1,3,4) is also just underneath the train station, we ended up making good use of the half day doing sightseeing around people's sq which is just a few stations away on the metro. if you are going to need the train, this location can't be beat. the metro is a bonus. we checked in in the late afternoon when it was dead quiet but still met professional staff who handled us. being ihg platinum we were upgraded but the room was still old and frankly a bit dirty. the hotel is just too dated and badly in need of a facelift. the bathtub was especially old and unusable. carpet so worn that i wouldn't dare step on it barefoot. if i had to rank this hotel against the other holiday inns ive stayed around the world, i'll place it in the 30th percentile, clearly below average. if you come here during the peak season, make sure you're not overpaying. there may be better options close by. finally, a shout out to pleasant staff who allowed us to store our luggage for a few nights which made our trip to suzhou much "lighter". please, just renovate the dated rooms and we'll be sure to come back again.

Hotel is located very close to Shanghai railway station which is biggest advantage. Rooms are very small and old though properly kept and neat and clean. Small window in room gives very cramp feeling. Restaurant have limited choices for vegetarian.

No.285 West Tianmu Road Shanghai Shanghai

Hotel highlights

  • Close to Jade Buddha Temple
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Jing'an within a mile (2 km) of Jade Buddha Temple, Holiday Inn Shanghai Downtown is within a few miles (5 km) of other popular sights such as Jing An Temple. This 4-star hotel has 288 guestrooms and offers conveniences like 3 restaurants, a 24-hour fitness center, and free in-room WiFi. Located in central Shanghai, the hotel is also near The Bund and Shanghai Museum.


Have a drink at the bar or enjoy dining at one of 3 onsite restaurants like Yue Garden Restaurant, which specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Holiday Inn Shanghai Downtown's 288 soundproofed rooms provide refrigerators, minibars, and coffee makers. Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests staying at Holiday Inn Shanghai Downtown enjoy a 24-hour fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is CNY 1.5 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include 4 meeting rooms, a conference center, and a business center.

Room options

Deluxe Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Deluxe Room

Full 1 | Queen 1 | Sleeps 3

Club Room

Full 1 | Queen 1 | Sleeps 3

Superior Room

Full 1 | Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

67.0% of guests recommend this hotel

Total of 1000 reviews