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Holiday Inn Shanghai Downtown

4.0 out of 5.0

Recent guest reviews

The hotel is locate nearby the Shanghai railroad station. Subway station is a few minutes waking distance from the hotel. The room is clean, the food is delicious. The staffs from the hotel provided an excellent customer services with a very professional manner. We have a very pleasure time during our stay.

Stayed here for a night and the stay was fine. Rooms are small and outdated. I found it hard to find room to open up my luggage as it would block the passage way in the room. However, no complaints as it was a very brief visit. The place is clean but signs of age shows. Check in was easy and the lobby is welcoming. Staff always had a smile on their face. Good for business stays.

The hotel represents Holiday Inn standard. It is quite near Metro station which allows you to get to most of the locations. Rooms are clean however they seem a little bit "worn". Generally it is ok for the price, I'm not really sure if you can get anything better for the same money in Shanghai.

Plus- good location (close to train & bus station if your travelling), spacious clean room. Food very good with great variety. Minus- After paying up front, when we arrived the receptionist wanted a deposit. We had this previously and were prepared until we asked how much. She scrutinised one of our passports and came up with equivalent of about £400 per couple. We were only there for 3 days and was more than the cost of our stay. We were 4 mature people so were unlikely to incur breakage from all night parties. We argued the extortion (through our rep) to which she agreed to waive the charge if the mini bar contents were removed. (Even at their prices we could not gave consumed that much). If at the rear, You can hear the tannoy from bus/ train station.

Hotel was new and very comfortable. Wifi is available. Room is quite big, clean and bed is very comfortable. Location is good you can reach main attractions by public transport or taxi. Taxi is reasonably cheep in China. You can find European style food alternatives at hotel restaurant. Chinese food available as well. Breakfast was also nice. I found it better than most of the Holiday Inns in Europe

I have stayed at this Holiday Inn Downtown Shanghai (on Tianmuxilu Rd 天目西路) many many times the last 20 years or so. Basically every year in the summer I'd return to China for vacation "shuffling" between Shanghai and Beijing, and I'd stay at this hotel a couple of times or more. My most recent 3-time stays at this hotel are in late July and in August this year (2017). In general this is a clean and nice hotel at a very convenient location (next to Shanghai Central Railway Station). Room rates are very reasonable. Staff (those at front desk and concierge) in general are nice and helpful. Rooms are clean and facilities are adequate. Room cleaning ladies are nice (I always have my laptop on desk in room, and a cleaning lady would usually leave a new mouse pad for me, and I can't remember how many such pads I have 'collected':-). In one of my recent stays at the hotel (in July 2017), and at check-in time, the lady at front desk mistakenly charged the deposit on my VISA credit card instead of just making a pre-authorization/deposit, and it too me 2 later stays at the hotel the next two weeks or so, and a by-chance meet with the hotel's General Manager (James) for some beer drinking at night outside the hotel lobby to get this 'issue' 'rectified' (got my refund finally). But all in all this is a very nice hotel, and I will be back next year in the summer I am sure! Thanks. James Xiaolu from Toronto, Canada

We had a superior room & it really was great. Our bags had got lost in transit & the Hotel had tooth brush, comb, tooth paste, shaver & it all helped after not getting our bags until we were to fly out again. A lovely place to stay. Staff very nice.

Stayed 2 nights in room with two queen beds. The beds were soft and nice, better than in two holiday inn express we stayed the same trip. The room was smaller than in express, but big enough. The breakfast was excellent for european taste as well. There were also lots of chinese style food. The staff was friendly and we have no complaits of our stay. Subway very close, around the corner. Use line 1 as the exit is near. Line 4 is more walking.

Everything was as it should be. Courteous staff (especially one of the concierges), very clean rooms, free lemon water and iced tea available in the lobby, and most importantly, 3-4 mins walk from the Shanghai railway station and metro. Breakfast was lovely, and the Maitre d was one of the best I've experienced. Lovely man. I would stay here again without doubt, if I ever visit Shanghai again.

When we arrived, reception staff did not give any information about the facilities in the hotel including where we could eat if we wanted breakfast. We weren't booked to include breakfast and no information was given about location or variety of restaurants available. Information in our room was scarce and we had to discover for oursleves. We ate in the buffet on the second morning and it was a nice breakfast. We spent the second night at the Intercontinental for dinner as all that was offerred in the way of western food at our hotel was a burger or cheese sandwich. The dinner at the Intercontinental was super, so if you're in the mood for Minestroni soup and fantastic Pizza just walk over the walkway across the road and you'll be in heaven!!! Beds were comfortable but bathroom wasn't clean with black hairs on the floor. I'd probably try elsewhere next time.

No.285 West Tianmu Road Shanghai Shanghai

Hotel highlights

  • Close to Jade Buddha Temple
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Zhabei within a mile (2 km) of Jade Buddha Temple, Holiday Inn Shanghai Downtown is within a few miles (5 km) of other popular sights such as Jing An Temple. This 4-star hotel has 288 guestrooms and offers conveniences like 3 restaurants, a 24-hour fitness center, and free in-room WiFi. Located in central Shanghai, the hotel is also near The Bund and People's Square.


Have a drink at the bar or enjoy dining at one of 3 onsite restaurants like Yue Garden Restaurant, which specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Holiday Inn Shanghai Downtown's 288 soundproofed rooms provide refrigerators, minibars, and coffee makers. Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests staying at Holiday Inn Shanghai Downtown enjoy a 24-hour fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is CNY 1.5 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a conference center, and a business center.

Room options

Deluxe Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Deluxe Room

Full 1 | Queen 1 | Sleeps 3

Club Room

Full 1 | Queen 1 | Sleeps 3

Superior Suite

Full 1 | Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 949 reviews