Grand Kempinski Hotel Shanghai5.0 out of 5.0
Recent guest reviews
The Hotel is fine the room was ok, communication is poor, we arrived at the Hotel late so we went for a short walk by the river, there were lots of restaurants near as we walked down so we had one drink in a bar by the river and thought we'd have a look at something to eat, I think it was just after 10 pm, as we walked by the TV Tower we noticed that all the restaurants were closed, I said there's a Thai restaurant just across from the Hotel, Shut, went back to the Hotel too late there as well so we thought we would have something from room service, after choosing something we rang and we were told that was not possible, only a limited service was offered so we shared a beef burger wow, The next day we decided to book a table in one of the Hotels places but when the time came we noticed that there was nobody in the place so we changed our minds and decided to eat in the bar at the top of the Hotel, I had wanted to eat something Chinese but the only thing that took our fancy was fish, it came in finger form, when my wife had one she commentated that it had tasted funny I didn't have any problem anyway she was up all night sitting in the bathroom enough said, we had only eaten at the Hotel nowhere else, in the morning she still felt unwell and we were leaving at 12 noon, I went down to ask if they had any suitable medicine for her complaint no was the answer she'll have to go to Hospital, that wasn't possible as we were leaving on a cruise, they weren't too fussed that she caught this bug from their restaurant but they took off the cost of the fish from the bill we were so grateful for that of course, we were only there for two days and that was enough for me in Shanghai, I've been to many Countries around Asia but China isn't for me.
My husband and I took our kids to Shanghai this March and indeed it’s such a beautiful city! Tbh being working in a member of the hospitality industry myself, i think it’s now quite hard for me to ‘not being picky to details’ at hotels I stayed. We stayed at Kempinski Shanghai for five days and by the time we left we all fell in deep love with this hotel. In terms of catering, the breakfast in Elements was splendid and my son was so into the tv tower he saw from one of the windows on the executive floor when we took him to the happy hour. In terms of people, all the staffs are very hospitable. And I would like to thank Michelle, who is the front office manager (if I remember correctly). I think she is a person with great anticipation when she proposed to one of the guest relation agents to ask me if I would like to be enrolled as a member. I do appreciate this and I think this is how we make loyalty in this industry nowadays- we don’t miss any potential guests! I am looking forward to my next stay here soon!
Very nice hotel located in the Pudong area. Spacious room and very helpful staff, even though some of them do not speak english. The executive lounge was really the big plus of my stay. Great breakfast buffet and decent afternoon tea and dinner offer among other advantages. Will definitely stay there again if coming back to Shanghai
Kempinski hotels are usually faultless, or very close. Unfortunately the Grand Kempinski in Shanghai is not. The room itself was excellent, but the hotel was let down by uneven customer service, and the breakfast. Due to mistakes in the booking process, we were promised a guaranteed upgrade from a "deluxe" to a "grand superior" room. After being show to our room, we started to wonder whether we were actually given a "grand superior" room, so I rang down to ask. Due to language difficulties, I could not get anywhere over the phone, so I went back to the front desk and asked. They admitted that we were given a regular deluxe room, and several minutes later they came back and told us that they had found an upgraded room for us. They gave us the new room key, and we moved our luggage to the new room ourselves. Second problem was the pillows. Our reservation requested "no feathers" as I am allergic to them. I check that evening and sure enough they were feather. As we had changed rooms, I can't blame the hotel for that. I phoned housekeeping, asking for synthetic pillows, but they didn't understand me. Eventually they did understand "no feathers" and 10 minutes later someone with no English whatsoever knocked on the door with one hard grain-filled pillow which are apparently popular in China. I tried to say that we wanted soft pillows and needed all 4 replaced, but she didn't understand. So I phoned housekeeping again, and the same person came back with one tiny, hard foam pillow. By this time it was getting late, so I slept on that one and my wife kept her feather pillows well away from me. Next day I phoned again, and now we got another 3 tiny hard foam pillows. We then gave up, and slept on these for the remaining days of our stay. The third problem was the concierge service. We wanted to go on a day trip to Suzhou, so we asked the concierge to suggest the best day and let us know what trains were available. He said that as the Thursday was the Qingming festival (public holiday) it would be very crowded there, so he suggested going on the Friday. He further told us that the train we wanted to take was full and that we would have to go later, which would give us less time there, plus that they charge RMB50 fee per ticket service fee (we needed 4 tickets for the 2 of us). As the ticket price was less that RMB30, I felt that the service fee was excessive. I then checked ctrip.com and found that not only was the earlier train available, but they charge only RMB20 service fee, and I made the reservation online with no problems. On the morning of our Suzhou trip, we checked with the concierge (a different one) how to pick up the train tickets. He told us to use the automatic machines at the station. I doubted this, as I had read that foreigners couldn't do that, but he was adamant that it would be OK. Of course when we got to the station, we found that those machines require a Chinese ID card, and eventually we found we had to go to the main booking office in another building to get the tickets. And when we got to Suzhou, we found that the tourist areas were all packed with people - you could hardly move. We finally asked someone who could speak English whether this was normal for a Friday, and was told that in fact Friday was also a holiday, and that they "swapped" the Friday with the Sunday to make a long weekend. I later found out that this was also the case in Shanghai, and was extremely disappointed that the concierge didn't know that a few days earlier. Finally the breakfast: it was good, but not 5 star, mainly with the western food. The juices weren't fresh or even 100% juice, pasties were stodgy and didn't taste really fresh, and the omelette station kept running out of ingredients and it took a long time to replenish them. Although we had problems during our stay, the room, location and views were very good. These could be easily fixed by hotel management and better staff training.
I do travelling a lot due to work and Kempinski has always been my top choice when I choose where I would stay and a month ago I was truly amazed by the nice ambience that the staffs provided at Kempinski Shanghai. Personally I think Kempinski Shanghai has managed very well in the aspect of making customers at home as I cannot tell there're any big differences compared to Kempinski Geneva(as it's not far away from my work sometimes I go for a drink with my colleagues) in terms of service standards and the overall atmosphere. The location of the hotel was great as it's around 10 mins walk to the Bund and I really enjoyed the view from my room. The staffs are easygoing and I would like to say a big thank you to a lady called Michelle who I met at the front desk and has been so supportive during my stay. Even though I have been to Shanghai for several times, but I still can't get around with the public transportation very well. And I was so lucky to have Michelle who instead of sending me to the concierge devoted time to help me arranging my everyday travelling time by taking consideration of peak hours in Shanghai as well-I think this is truly called "service". Definitely will come back again and thank you Kempinski Shanghai.
The location is great is a new well-developed area of Shanghai by the river with a great view of the Bund and Pearl Tower. The staff is incredibly helpful, professional, and polite. If you book an executive room you have access to the executive lounge with a wonderful view and a great selection of food three times a day and a private front desk for checkout and all. The pool area is fantastic. I totally enjoyed my stay here.
staying at grand kempinski hotel shanghai is always a very pleasant experience for me. the service level is top of the top and is provided by professional and very friendly staff. this time, i would specially like to point out the great service from mrs. bella suen (lady in red) and mr. stephan hellwig. both of them did an unforgettable extra mile during my last stay. many thanks again! grand kempinski hotel shanghai is the place for me to stay. i highly recommend to everyone to book this unique hotel while staying in shanghai. you will love it!
Kempinski has located in very attractive place but it has special service could not be available in other luxury five stars hotel this is LADY IN RED they are helping and supporting the guests within short time and high satisfied services. I remember a lady called BELLA setting in front desk she was very active and dynamic in work, she helped me and support me to extend my stay, frankly I was having other options to stay but she make good support for me as my flight reservation been cancelled she found another flight for me two days after also she convinced me to stay in Kempinski with same rate. She is really wonderful smiley lady and very active. If I could come back to Shanghai I will think twice for Kempinski.
Very large hotel, very well located in the Pudong area, 5 minutes walk from the Orient Pearl tower and a subway stop. The entrance area is a little chaotic, with cars leaving and picking up people in a disorderly manner, although from what I have been able to observe is something very common in all the hotels in Shanghai. The lobby is huge and there are a lot of people coming and going, which makes it quite impersonal. The room is very good, good size and with all the comforts. Good breakfast, with great variety of food both Western and Asian. Very good pool on the top floor, with beautiful views, although the air temperature was a bit cold. Swimming cap is mandatory, so bring one with you. Staff is polite and correct, although as the hotel is so big you do not get to have a close relationship with them. Good hotel, although maybe it lacks some charm.
Great and modern hotel with luxurious amenities. Wonderful location in Pudong, only a few minutes walk to sightseeing attractions, shopping and transport. Quiet, big and luxurious rooms. Bella at the Front Desk was very helpful and friendly. Will definitely come back!
- Walking distance to Shanghai Tower and Oriental Pearl Tower
- Free WiFi in public areas
- Onsite dining
Grand Kempinski Hotel Shanghai places you in Downtown Shanghai, within a leisurely stroll of popular sights such as Shanghai Tower and Oriental Pearl Tower. This 5-star hotel has 686 guestrooms and offers a full-service spa, an indoor pool, and a health club. Located in central Shanghai, the hotel is also near The Bund and Jin Mao Tower.
Enjoy dining at Elements, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
All 686 soundproofed rooms feature iPod docks, refrigerators, and minibars. 42-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include free newspapers, free bottled water, and safes. Weekly housekeeping is available.
Guests of Grand Kempinski Hotel Shanghai enjoy a full-service spa, an indoor pool, and a health club. Transportation is made easy with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
87.0% of guests recommend this hotelTotal of 1369 reviews