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Grand Kempinski Hotel Shanghai

5.0 out of 5.0

Recent guest reviews

We received a free upgrade to a corner room which we very much enjoyed. The breakfast buffet was okay but we were happy to have the convenience during our stay. We had some trouble with the lighting in our room, but the staff was very attentive and took care of it right away. We found the location to be very convenient and we could walk to the train station, other restaurants and shopping was just around the corner. The room wifi was sporadic and unreliable, but at least the connection was much stronger in the lobby.

wonderful location and great view of the city. I highly recomemend.

Our room is on the 12th floor just perfect to get a great view of the Bund, Unfortunately the free wifi is only available in public areas only, but not in our room :-(

I enjoyed staying there while I was in Shanghai, it's in a great location right next to metro line 2 which can take you to airport and high rail station and many other places in Shanghai. Room is comfy and quiet and very clean.

My overall experience was very good. The hotel amenities and cleanliness were 5star. My only problem occurred at check in when they did not have my reservation. I had to go up to the red lounge area and use their computer to get my confirmation number which then did not work. I then had to pull out my laptop and show them my reservation at which time the attendant called someone and if by manic my reservation appeared. On check out, my first bill was again charging me for the room and Internet service, which was supposed to be free. When I pointed it out he took back my bill said I owed nothing and did not receive a final bill, which I would still like to get. These issues were not major ones but after 17+ hours of travel these types of issues are a hassle and inconvenience. While it seems a convenience to use this service for hotel, I do not think I will use it for foreign travel because of the communication gap and hassle with not having my reservation ready when I arrived. Better coordination between travel agency and participating hotels needs to occur for better customer satisfaction.

This was a wonderful experience in spite of the cold weather. A great location on the river between Pudong and the Bundt. Great attractions so use taxis liberally as they are inexpensive and time saving.

1288 Lujiazui Ring Road Shanghai Shanghai

Hotel highlights

  • Walking distance to Oriental Pearl Tower and Jin Mao Tower
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Grand Kempinski Hotel Shanghai places you in Downtown Shanghai, within a leisurely stroll of popular sights such as Oriental Pearl Tower and Jin Mao Tower. This 5-star hotel has 686 guestrooms and offers a full-service spa, an indoor pool, and a health club. Located in central Shanghai, the hotel is also near The Bund and Old Chinese City.


Dining

Enjoy dining at Elements, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All 686 soundproofed rooms feature iPod docks, sofa beds, and refrigerators. 42-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include minibars, coffee makers, and free newspapers. Weekly housekeeping is available.


Property features

Guests of Grand Kempinski Hotel Shanghai enjoy a full-service spa, an indoor pool, and a health club. Transportation is made easy with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, River View

King 1 | Twin 2 | Sleeps 3

Executive Double or Twin Room, City View

King 1 | Twin 2 | Sleeps 3

Executive Room, River View

King 1 | Twin 2 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Guest reviews for Grand Kempinski Hotel Shanghai

Business (3) Couples (2) Family (1)
5

great location and clean accomodations

BusinessTravelers

We received a free upgrade to a corner room which we very much enjoyed. The breakfast buffet was okay but we were happy to have the convenience during our stay. We had some trouble with the lighting in our room, but the staff was very attentive and took care of it right away. We found the location to be very convenient and we could walk to the train station, other restaurants and shopping was just around the corner. The room wifi was sporadic and unreliable, but at least the connection was much stronger in the lobby.

By , from Austin, TX on Dec 12, 2016

5

i really enjoy my stay there

Couples

wonderful location and great view of the city. I highly recomemend.

By on Nov 30, 2014

4

great view of the bund

Couples

Our room is on the 12th floor just perfect to get a great view of the Bund, Unfortunately the free wifi is only available in public areas only, but not in our room :-(

By on Sep 9, 2014

5

great hotel with great location

BusinessTravelers

I enjoyed staying there while I was in Shanghai, it's in a great location right next to metro line 2 which can take you to airport and high rail station and many other places in Shanghai. Room is comfy and quiet and very clean.

By on Jul 8, 2014

5

good experience but

BusinessTravelers

My overall experience was very good. The hotel amenities and cleanliness were 5star. My only problem occurred at check in when they did not have my reservation. I had to go up to the red lounge area and use their computer to get my confirmation number which then did not work. I then had to pull out my laptop and show them my reservation at which time the attendant called someone and if by manic my reservation appeared. On check out, my first bill was again charging me for the room and Internet service, which was supposed to be free. When I pointed it out he took back my bill said I owed nothing and did not receive a final bill, which I would still like to get. These issues were not major ones but after 17+ hours of travel these types of issues are a hassle and inconvenience. While it seems a convenience to use this service for hotel, I do not think I will use it for foreign travel because of the communication gap and hassle with not having my reservation ready when I arrived. Better coordination between travel agency and participating hotels needs to occur for better customer satisfaction.

By on May 26, 2013

5

unparalleled luxury

Families

This was a wonderful experience in spite of the cold weather. A great location on the river between Pudong and the Bundt. Great attractions so use taxis liberally as they are inexpensive and time saving.

By on Dec 24, 2012