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Grand Kempinski Hotel Shanghai

5.0 out of 5.0

Recent guest reviews

1288 Lujiazui Ring Road Shanghai Shanghai

Hotel highlights

  • Walking distance to Oriental Pearl Tower and Jin Mao Tower
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Grand Kempinski Hotel Shanghai places you within a 15-minute stroll of popular sights such as Oriental Pearl Tower and Jin Mao Tower. This 5-star hotel has 686 guestrooms and offers a full-service spa, an indoor pool, and a health club. On the waterfront, it's also near The Bund and Old Chinese City.


Enjoy dining at Elements, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


All 686 soundproofed rooms feature iPod docks, refrigerators, and minibars. 42-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include free newspapers, free bottled water, and safes. Weekly housekeeping is available.

Property features

Guests of Grand Kempinski Hotel Shanghai enjoy a full-service spa, an indoor pool, and a health club. Transportation is made easy with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Guest reviews for Grand Kempinski Hotel Shanghai

Everyone (1) Business (3) Couples (2) Family (1)

nice hotel and convenient location


It is one of the best of Kempinski. Location is convenient with 5 minute walking distance to subway station. There are arts center and museums nearby for family time. Great city and river views. Breakfast is good. You may want to dine out for better food with the price.

By , from san diego on Aug 23, 2017

Review comment responded on Aug 25, 2017

Dear Guest, thank you for sharing your experience and comments. We are very pleased you find the quality of service and staff attention excellent and we look forward to welcoming you back on your regular visits to Shanghai.


great location and clean accomodations


We received a free upgrade to a corner room which we very much enjoyed. The breakfast buffet was okay but we were happy to have the convenience during our stay. We had some trouble with the lighting in our room, but the staff was very attentive and took care of it right away. We found the location to be very convenient and we could walk to the train station, other restaurants and shopping was just around the corner. The room wifi was sporadic and unreliable, but at least the connection was much stronger in the lobby.

By , from Austin, TX on Dec 12, 2016


i really enjoy my stay there


wonderful location and great view of the city. I highly recomemend.

By on Nov 30, 2014


great view of the bund


Our room is on the 12th floor just perfect to get a great view of the Bund, Unfortunately the free wifi is only available in public areas only, but not in our room :-(

By on Sep 9, 2014


great hotel with great location


I enjoyed staying there while I was in Shanghai, it's in a great location right next to metro line 2 which can take you to airport and high rail station and many other places in Shanghai. Room is comfy and quiet and very clean.

By on Jul 8, 2014


good experience but


My overall experience was very good. The hotel amenities and cleanliness were 5star. My only problem occurred at check in when they did not have my reservation. I had to go up to the red lounge area and use their computer to get my confirmation number which then did not work. I then had to pull out my laptop and show them my reservation at which time the attendant called someone and if by manic my reservation appeared. On check out, my first bill was again charging me for the room and Internet service, which was supposed to be free. When I pointed it out he took back my bill said I owed nothing and did not receive a final bill, which I would still like to get. These issues were not major ones but after 17+ hours of travel these types of issues are a hassle and inconvenience. While it seems a convenience to use this service for hotel, I do not think I will use it for foreign travel because of the communication gap and hassle with not having my reservation ready when I arrived. Better coordination between travel agency and participating hotels needs to occur for better customer satisfaction.

By on May 26, 2013


unparalleled luxury


This was a wonderful experience in spite of the cold weather. A great location on the river between Pudong and the Bundt. Great attractions so use taxis liberally as they are inexpensive and time saving.

By on Dec 24, 2012