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Recent guest reviews

Staff no freindly and service is low, when I checked in not offered bag delivery to room.

Some staff exceptional. Some novices hopeless. Staff better than the food. Food, not 5-star but warm and enthusiastic staff take care of your taste buds - genuine.

It is one of the best of Kempinski. Location is convenient with 5 minute walking distance to subway station. There are arts center and museums nearby for family time. Great city and river views. Breakfast is good. You may want to dine out for better food with the price.

We received a free upgrade to a corner room which we very much enjoyed. The breakfast buffet was okay but we were happy to have the convenience during our stay. We had some trouble with the lighting in our room, but the staff was very attentive and took care of it right away. We found the location to be very convenient and we could walk to the train station, other restaurants and shopping was just around the corner. The room wifi was sporadic and unreliable, but at least the connection was much stronger in the lobby.

wonderful location and great view of the city. I highly recomemend.

Our room is on the 12th floor just perfect to get a great view of the Bund, Unfortunately the free wifi is only available in public areas only, but not in our room :-(

I enjoyed staying there while I was in Shanghai, it's in a great location right next to metro line 2 which can take you to airport and high rail station and many other places in Shanghai. Room is comfy and quiet and very clean.

My overall experience was very good. The hotel amenities and cleanliness were 5star. My only problem occurred at check in when they did not have my reservation. I had to go up to the red lounge area and use their computer to get my confirmation number which then did not work. I then had to pull out my laptop and show them my reservation at which time the attendant called someone and if by manic my reservation appeared. On check out, my first bill was again charging me for the room and Internet service, which was supposed to be free. When I pointed it out he took back my bill said I owed nothing and did not receive a final bill, which I would still like to get. These issues were not major ones but after 17+ hours of travel these types of issues are a hassle and inconvenience. While it seems a convenience to use this service for hotel, I do not think I will use it for foreign travel because of the communication gap and hassle with not having my reservation ready when I arrived. Better coordination between travel agency and participating hotels needs to occur for better customer satisfaction.

This was a wonderful experience in spite of the cold weather. A great location on the river between Pudong and the Bundt. Great attractions so use taxis liberally as they are inexpensive and time saving.

1288 Lujiazui Ring Road Shanghai Shanghai

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Pudong, Grand Kempinski Hotel Shanghai is within a 10-minute stroll of sights such as Shanghai Stock Exchange and Oriental Pearl Tower. This 5-star hotel has 686 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an indoor pool. Centrally located in Shanghai, the hotel is connected to the convention center, and a short walk from IFC Mall and Jin Mao Tower.


Dining

Enjoy dining at Elements, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 686 soundproofed rooms feature iPod docks, refrigerators, and minibars. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with satellite channels. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include free newspapers, safes, and phones.


Property features

Grand Kempinski Hotel Shanghai features a full-service spa, a nightclub, and an indoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a gym, a spa tub, and a sauna.

Room options

Diplomatic Suite

1 King Bed | Sleeps 2

Grand Skyline View King Room

1 King Bed | Sleeps 2

Skyline Suite

1 King Bed | Sleeps 2

Premier Skyline View Twin Room

2 Twin Beds | Sleeps 2

Guest reviews for Grand Kempinski Hotel Shanghai

Everyone (4) Business (3) Couples (2) Family (1)
4
Everyone

By on Jan 2, 2020

Review comment responded on Jan 6, 2020

Dear guest, thank you so much for taking the time to share your rating of our hotel. Feedback such as this encourages us to continue delivering good service. Best regards, Grand Kempinski Hotel Shanghai

5
Everyone

By on Jul 4, 2019

Review comment responded on Jul 7, 2019

Dear Guest, Thank you for your kind rating for our hotel and hope to welcome you again to Shanghai. Best regards, Grand Kempinski Hotel Shanghai

3
Business Business

Staff no freindly and service is low, when I checked in not offered bag delivery to room.

By on Apr 1, 2019

Review comment responded on Apr 2, 2019

Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

4

frost location for business.

Everyone

Some staff exceptional. Some novices hopeless. Staff better than the food. Food, not 5-star but warm and enthusiastic staff take care of your taste buds - genuine.

By on Jul 12, 2018

Review comment responded on Jul 12, 2018

Dear Guest, greetings from Grand Kempinski Hotel Shanghai. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you. We look forward to an opportunity of welcoming you back to Grand Kempinski Hotel Shanghai.

5

nice hotel and convenient location

Everyone

It is one of the best of Kempinski. Location is convenient with 5 minute walking distance to subway station. There are arts center and museums nearby for family time. Great city and river views. Breakfast is good. You may want to dine out for better food with the price.

By , from san diego on Aug 23, 2017

Review comment responded on Aug 25, 2017

Dear Guest, thank you for sharing your experience and comments. We are very pleased you find the quality of service and staff attention excellent and we look forward to welcoming you back on your regular visits to Shanghai.

5

great location and clean accomodations

Business

We received a free upgrade to a corner room which we very much enjoyed. The breakfast buffet was okay but we were happy to have the convenience during our stay. We had some trouble with the lighting in our room, but the staff was very attentive and took care of it right away. We found the location to be very convenient and we could walk to the train station, other restaurants and shopping was just around the corner. The room wifi was sporadic and unreliable, but at least the connection was much stronger in the lobby.

By , from Austin, TX on Dec 12, 2016

5

i really enjoy my stay there

Couples

wonderful location and great view of the city. I highly recomemend.

By on Nov 30, 2014

4

great view of the bund

Couples

Our room is on the 12th floor just perfect to get a great view of the Bund, Unfortunately the free wifi is only available in public areas only, but not in our room :-(

By on Sep 9, 2014

5

great hotel with great location

Business

I enjoyed staying there while I was in Shanghai, it's in a great location right next to metro line 2 which can take you to airport and high rail station and many other places in Shanghai. Room is comfy and quiet and very clean.

By on Jul 8, 2014

5

good experience but

Business

My overall experience was very good. The hotel amenities and cleanliness were 5star. My only problem occurred at check in when they did not have my reservation. I had to go up to the red lounge area and use their computer to get my confirmation number which then did not work. I then had to pull out my laptop and show them my reservation at which time the attendant called someone and if by manic my reservation appeared. On check out, my first bill was again charging me for the room and Internet service, which was supposed to be free. When I pointed it out he took back my bill said I owed nothing and did not receive a final bill, which I would still like to get. These issues were not major ones but after 17+ hours of travel these types of issues are a hassle and inconvenience. While it seems a convenience to use this service for hotel, I do not think I will use it for foreign travel because of the communication gap and hassle with not having my reservation ready when I arrived. Better coordination between travel agency and participating hotels needs to occur for better customer satisfaction.

By on May 26, 2013

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