6/10 Okay
Kelly
Traveled with partner
Oct 21, 2025
Liked: Cleanliness, staff & service, amenities
The property is at a beautiful location overlooking Lake Tazawako. Everyone including front desk staff and those who work in the kitchen and restaurant are extremely friendly. They would offer any assistance regardless of what customer needs and would make sure you are satisfied with their service. However, the property is a bit run down and one can tell that only minimal or basic maintenance have been done over the years. While the property noted it has bathroom and shared bathroom at booking site, it in fact doesn't have any private bathrooms in all the rooms. The only bathroom is inside a spa facility and customers has to book a time to use it. Also the property noted no smoking is allowed but it has set aside a room for smokers located amongst all non smoking rooms on the third floor. Strong smell of cigarettes is circulated in the corridor. It would be better if smokers are required to smoke outside the property.
Kelly
Stayed 2 nights in Oct 2025
