For a wellness-themed hotel, it is anything but. Aside from the massive check-in failure (I waited over a hour for a room; the lobby filled with at least 4 parties, including me, who were all told their room type wasn’t ready yet), this hotel brand is far off the wellness mark.
1. Harsh, single-mode bathroom lighting
→ No circadian sensitivity, no wind-down support.
2. Audible, force-slamming doors
→ Design failure. This alone disqualifies a hotel from any “wellness” claim.
3. Paper-thin walls / audible conversations
→ No acoustic privacy = no mental rest.
4. Unannounced room entry (even if procedurally allowed)
→ Breaks psychological safety, especially after a failed check-in.