The apartment is lovely and serene, just a few blocks from Forsythe Park. We had a couple issues though that are bringing the review down that I think can be easily addressed:
1) Our designated check in time was 4pm, and I drove all day from out-of-town to arrive at that time with two very hungry and tired children. At 3:30 I got a text saying the property would not be ready on time, and could take an extra hour and a half. We dealt, and it wasn't a huge deal, but if customers have to pay extra for early check-in or late check-out, I think the inverse should also be true.
2) When we finally went to the property at 5:30, the check in code we had for the lock was not correct. The code had been updated, causing us quite a bit of frustration at that point trying to figure out what we were doing wrong (I'm sure you can imagine the squabbling between my two kids as they each tried and failed several times to open the lock box :)). To be fair though, as soon as I texted the property manager asking for advice on the lock, she texted back with the right code, and it was quickly solved at that point.
3) With two kids in tow, we were counting on the sofa bed for use. After unfolding it we immediately realized it was broken, with the top section just collapsing down into the couch. The property manager offered to bring over an air mattress, which we appreciated, but my teenage son declined and opted to sleep on the floor instead.
In a nutshell, the apartment is great, and the location is fantastic. The property managed communicated well. Our stay would have have been perfect but for these hiccups that I think can be easily fixed for future guests.