We were there in October. It seemed maybe the staff was kind of done for the season. The bathroom smelled (sewer type smell), the bed was made each day but glasses were never cleaned/replaced, towels didn't get replaced after two days as promised (but did when asked), rooms are dated, door was very hard to open. Breakfast was a chore, had to call every day to get a specific time, what was delivered wasn't always what was ordered...just not very good compared to many other breakfasts we had at other hotels on the same trip. The "hot tub" was lukewarm, the pool was freezing cold (maybe it is never heated due to usual hot weather?). However, the view was spectacular! We liked the location too with many good restaurants around and a nice walk into Fira, and we did do the walk to Oia which I would highly recommend. I'm guessing a stay here during the summer would be better!