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Recent guest reviews

Nothing at all the employees are very weird they're not able to help the front desk are worst

Bad Service. The Restaurant ok but in the Room bad Service. No tv

The hotel need to update No hot water Staff nice

Horrible front desk customer service. Probably the worst I’ve experienced. Everyone and I mean every that stepped foot the the hotel had a complaint and the front staff just blew them all off. No one was happy everyone was frustrated. It was no matter of color, race etc. from other Dominicans to South Americans to Germans and Russians That we spoke to. All were pissed. We were all done with this place. No wash clothes to wash your body No air conditioning in many units (one guy was moved 4 times in one day) The key cards kept deactivating over and over again . Bathroom tubs were so clogged that the water was up to my calf (I’m 5’8) No exaggerating. If you see people’s pics online look at the bathroom pics. They were rough to deal with What’s worst I am avid camper, explorer and outdoors type of person with little to no complaints but this was waaaay more then I could handle.

Rooms flooded and bathroom always broken The only thing roomservice try's to do her best with little help from administrations

The staff is working slow and they have attitude, for my next trip I’m not going back to this hotel

This resort is a great place for holidays . Food was good as well as amenities. Excellent swimming pool. Internet signal is not strong . We were 24 hours without Internet . Front desk personnel suggested me to buy a modem which I found ridiculous for my 4 day stay . Customer service could be improved especially ladies at the front desk which never smiled and were not helpful and restaurant personnel waiters who only served certain people . A front desk guy called Claudio assisted me when my charger was broken. Overall a good place beautiful beach and the entertainment was okay. I would recommend this place but go without expectations just go with the flow.

the staff at front desk excellent (Rossy and Diorys especially helpful) had to change 2x but staff worked hard to find us a new room. Food was fine but not refilled in timely manner had to ask for items to be replaced. Wait staff great esp Jose Mateo, Bar staff fine esp Luis at large pool bar would stay again . the specialty rest. Italian fine but the Caribbean res need work food not available as on menu and waiter subbed without asking our choice. Christmas decorations were a nice touch , Hotel in walking distance to grocery store and shopping

The property is old. But if it was being maintained it could be a nice place. For starters, the electricity kept going out. For less than 20 minutes at a time during the nights. There are mosquitoes there. I mean while you’re sleeping you have to turn up the ac the max to freeze them out. The room above mines was leaking water. So I couldn’t sleep well the first night but then I got used to the dripping sound.

The staff are very friendly I love it next time I am going back with my family and friends

Had a blast at the resort, good entertainment, food, and staff hotel need to be upgrade but for the price is worth it

I did like the staff service...they were very helpful and friendly Food was delicious

This was our second stay, two years in a row at BV Dominican Bay. The staff remembered us and were very welcoming. Rooms are no frills but are cleaned daily. The beach is gorgeous! Security at this facility is spot on. I do know some Spanish and it was helpful although not entirely necessary by whole staff. Francisco at the Hibiscus and beach restaurants is a very nice man to all guests.

The staff was helpful in helping me prepare for transportation to airport but I was not at all pleased with the 1t room I believe was 19204 there was no airon, no telephone , dirty tub , moldy smell and absolutely no wifi, the bathroom sink was titled and insects on the ceiling corner, it was totally disgusting. We had our room changed to 19305 the tub had alot of garbage hair not sure why the water was going down so slow, there was no trash can in the bedroom, the newer room was ay least better than what was given to me initally. I believe for the money we paid we deserved a much better condition. Totally disappointed, although I must say Tanjia is a keeper she was very helpful.

Ave 20 de Diciembre Boca Chica Santo Domingo

Hotel highlights

  • Walking distance to Boca Chica
  • Free buffet breakfast
  • Free parking
  • Onsite dining

Boca Chica is a short stroll from BelleVue Dominican Bay - All Inclusive, and other popular attractions like Nautical Club of Santo Domingo are within a couple of miles (3 km). This 363-room, 3-star property welcomes guests with 2 outdoor pools, 3 restaurants, and free self parking.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. Enjoy dining at Hibiscus, one of 3 onsite restaurants.


Rooms

The 363 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom. Guests can expect to find WiFi and TVs with cable channels.


Property features

At BelleVue Dominican Bay - All Inclusive, guests enjoy 2 outdoor pools, a nightclub, and a children's pool. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include WiFi in public areas, conference space, and a business center.

Room options

Standard Room

2 Double Beds | Sleeps 4

Standard Plus

2 Double Beds | Sleeps 4

Guest reviews for BelleVue Dominican Bay - All Inclusive

Everyone (41) Couples (11) Family (14) Other (7) Friends (7)
2
Everyone

Nothing at all the employees are very weird they're not able to help the front desk are worst

By , from Boca chica on Mar 1, 2020

Review comment responded on Mar 5, 2020

your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

3
Family with small children Family

Bad Service. The Restaurant ok but in the Room bad Service. No tv

By on Feb 27, 2020

Review comment responded on Feb 28, 2020

thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers

2
Friends

The hotel need to update No hot water Staff nice

By , from New york on Feb 12, 2020

Review comment responded on Feb 15, 2020

su opinión es muy importante para nosotros, lamentamos no haber cumplido con sus expectativas, le paso su nota a nuestra gerencia para que se tomen las medidas correctivas y en el futuro haga una estancia agradable si nos da la Oportunidad de volver a servirle

2
Family Family with small children Family

Horrible front desk customer service. Probably the worst I’ve experienced. Everyone and I mean every that stepped foot the the hotel had a complaint and the front staff just blew them all off. No one was happy everyone was frustrated. It was no matter of color, race etc. from other Dominicans to South Americans to Germans and Russians That we spoke to. All were pissed. We were all done with this place. No wash clothes to wash your body No air conditioning in many units (one guy was moved 4 times in one day) The key cards kept deactivating over and over again . Bathroom tubs were so clogged that the water was up to my calf (I’m 5’8) No exaggerating. If you see people’s pics online look at the bathroom pics. They were rough to deal with What’s worst I am avid camper, explorer and outdoors type of person with little to no complaints but this was waaaay more then I could handle.

By , from New Jersey on Feb 10, 2020

Review comment responded on Feb 10, 2020

Dear Guest, your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

2
Everyone

By on Feb 1, 2020

Review comment responded on Feb 3, 2020

Thanks for staying with us. We appreciate your feedback!

1
Family

Rooms flooded and bathroom always broken The only thing roomservice try's to do her best with little help from administrations

By on Jan 22, 2020

Review comment responded on Jan 23, 2020

thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

1
Everyone

The staff is working slow and they have attitude, for my next trip I’m not going back to this hotel

By on Jan 21, 2020

Review comment responded on Jan 23, 2020

Thanks for staying with us. We appreciate your feedback!

4
Everyone

This resort is a great place for holidays . Food was good as well as amenities. Excellent swimming pool. Internet signal is not strong . We were 24 hours without Internet . Front desk personnel suggested me to buy a modem which I found ridiculous for my 4 day stay . Customer service could be improved especially ladies at the front desk which never smiled and were not helpful and restaurant personnel waiters who only served certain people . A front desk guy called Claudio assisted me when my charger was broken. Overall a good place beautiful beach and the entertainment was okay. I would recommend this place but go without expectations just go with the flow.

By on Dec 21, 2019

Review comment responded on Dec 21, 2019

thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

5
Partner Couples

the staff at front desk excellent (Rossy and Diorys especially helpful) had to change 2x but staff worked hard to find us a new room. Food was fine but not refilled in timely manner had to ask for items to be replaced. Wait staff great esp Jose Mateo, Bar staff fine esp Luis at large pool bar would stay again . the specialty rest. Italian fine but the Caribbean res need work food not available as on menu and waiter subbed without asking our choice. Christmas decorations were a nice touch , Hotel in walking distance to grocery store and shopping

By on Dec 18, 2019

Review comment responded on Dec 21, 2019

thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

2
Everyone

The property is old. But if it was being maintained it could be a nice place. For starters, the electricity kept going out. For less than 20 minutes at a time during the nights. There are mosquitoes there. I mean while you’re sleeping you have to turn up the ac the max to freeze them out. The room above mines was leaking water. So I couldn’t sleep well the first night but then I got used to the dripping sound.

By on Dec 18, 2019

Review comment responded on Dec 21, 2019

Thanks for staying with us. We appreciate your feedback!

BelleVue Dominican Bay - All Inclusive

Ave 20 de Diciembre, Boca Chica, Santo Domingo 15700
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