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Recent guest reviews

Hotel was closed, I did get moved to some other hotel but I would have liked to be informed of the change ahead of time, instead of wasting over 30 minutes to find the new hotel location

The location was pretty good and the lobby was very nice.

Horrible management accusing us of things we didn’t do

Very close to the city. But el internet of the hotel is not good

Old hotel. Terrible traffic to get there. Or to leave.

The hotel is a bit dated but the service and staff were very good. Originally booked at lower floor but got upgraded to 20th floor because I am IHG platinum member. Also got to have free breakfast buffet and a late check out at 6 pm which worked out great because our flight was 10 pm. Another plus for being IHG member is the use of club lounge at 22nd floor which offers breakfast and happy hours between 6:30 and 10 pm. Walking distance to most attractions in city center. There are newer and better hotels at Las Condes area, but need to take Metro to get to city center from there.

Overall this hotel is OK however it is way overpriced and it has everything a five-star hotel has however the condition of the hotel Is diminishing.

Old hotel overpriced. Staff not friendly at all, but most speak good English. Just overall below average experience. I would not recommend staying there.

The hotel has outside pool and jacuzzi. Gym with enough equipment. Stuff are fluent of English and very friendly. I was welcomed by one drink and I got good Pisco Sour. It close to metro and you can go to any major place of tourism from there.

Like many large hotels and other service companies in Chile, the rules, needs and outlook of the service provider comes first. The guest is a second. Doormen are kind and attentive, front desk staff are generally, but not always surely. No English language newspaper available in the hotel at all. They do have photo copies off the web. Food is not too bad. In general solid 3-star hotel. Price is slightly more reasonable than other downtown Santiago hotels.

Av. Libertador Bernardo O'Higgins 136 Santiago Region Metropolitana

Hotel highlights

  • Walking distance to Clinica Santa Maria
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Santiago within a short walk of Clinica Santa Maria, Crowne Plaza Santiago is within a mile (2 km) of other popular sights such as Plaza de Armas. This 293-room, 4-star hotel has an outdoor pool along with free in-room WiFi and a health club.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Mediterranean cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 293 air-conditioned rooms feature minibars, coffee makers, and safes. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include phones and desks.


Property features

At Crowne Plaza Santiago, guests enjoy an outdoor pool, a health club, and a spa tub. If you drive, self parking is USD 20 per day, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a business center.

Room options

Standard Room

1 Double Bed | 1 Queen Bed | Sleeps 3

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 3

Executive Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 3

Guest reviews for Crowne Plaza Santiago

Everyone (8) Couples (2) Business (1) Other (1)
1
Everyone

Hotel was closed, I did get moved to some other hotel but I would have liked to be informed of the change ahead of time, instead of wasting over 30 minutes to find the new hotel location

By , from San Jose, California, USA on Dec 27, 2019

Review comment responded on Dec 27, 2019

Dear Franck, Thank you for your feedback. We understand and apologize for the inconvenience caused by the closure to Hotel. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Patricia Moraga Guest Relations

3
Partner Couples

The location was pretty good and the lobby was very nice.

By on Jun 4, 2019

1
Business Business

Horrible management accusing us of things we didn’t do

By on Apr 11, 2019

4
Everyone

By on Jan 7, 2019

4
Everyone

Very close to the city. But el internet of the hotel is not good

By , from San Jose on Oct 20, 2018

3
Everyone

Old hotel. Terrible traffic to get there. Or to leave.

By on Aug 11, 2018

5

nice hotel for city center.

Everyone

The hotel is a bit dated but the service and staff were very good. Originally booked at lower floor but got upgraded to 20th floor because I am IHG platinum member. Also got to have free breakfast buffet and a late check out at 6 pm which worked out great because our flight was 10 pm. Another plus for being IHG member is the use of club lounge at 22nd floor which offers breakfast and happy hours between 6:30 and 10 pm. Walking distance to most attractions in city center. There are newer and better hotels at Las Condes area, but need to take Metro to get to city center from there.

By , from Florida on Apr 15, 2017

Review comment responded on Apr 24, 2017

Dear Guest: Thank you for taking your time on writing your feedback concerning our hotel. It is a pleasure to know that you had a good time with us at Crowne Plaza Santiago and our location was convenient for you. I hope you can visit us again, on your next trip to Santiago . Sincerely., FGarcia GM

5

three nights in santiago.

Everyone

By

Review comment responded on Jan 19, 2017

Dear Guest: We truly appreciate your review about your stay at our hotel. We are pleased to read that you enjoyed your time with us, and you liked our location. I really hope you come back to our property very soon. Kind regards, Ferney Garcia General Manager

3

way too expensive for what it offers.

Everyone

Overall this hotel is OK however it is way overpriced and it has everything a five-star hotel has however the condition of the hotel Is diminishing.

By , from LA on Jun 19, 2016

Review comment responded on Jul 19, 2016

Dear Guest: Thank you for taking the time to review our hotel. Your opinion is very important to us, as it helps us to identify areas in need of improvement. We apologize for any inconvenience you have had and we hope you come back to our property in the future. Sincerely.,

2

below average not worth it at all

Couples

Old hotel overpriced. Staff not friendly at all, but most speak good English. Just overall below average experience. I would not recommend staying there.

By on Jan 25, 2015

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