When we booked this property, we were most excited about the the neighborhood pool. Unfortunately, two weeks before our trip, I stumbled across a note from the HOA (not from VRBO or the Beachwalk Property management company) that the neighborhood pool would be closed into May. I reached out to Beachwalk (the property mgt company for this listing), and they offered a simple apology, not anything more. I asked for an alternative pool or to consider canceling reservation. They eventually found a pool we could use during our Spring Break Trip, and it was very disappointing: small, old, not clean, rusty. I again reached out to Beachwalk and asked for resolution....pretty much crickets or empty promises to get back with me. I had hoped to speak directly with homeowners so that they could hear this disappointment and make this right before my review but nothing. This property is nice but not worth the price without the pool amenity. I am most disappointed that the price we paid was for a listing with a pool which was not delivered.
For some pros, the property overall is very well kept and clean; a nice size for family hangout. Santa Rosa community does have some nice restaurants, but you will have some car time to get to the beach, other restaurants and activities.
Three bikes are included....not sure what the logic is here since the property sleeps six and that this area of Florida is geared towards families.
A golf cart was on site. Lots of confusion with this as well. Initially, Beachwalk said it would cost an additional $75/day; but then on our second to last day, randomly one of their agents alluded to this being "included" and the wording on the property changed for how this works. So, I would definitely recommend clarifying if it is included or an additional fee.
This property does not offer beach towels, and the intro makes that clear. It is odd. Traveling by airplane and trying to make room in suitcases for beach towels (didn't happen) so then having to buy beach towels for the week seemed like a hassle. I would recommend having six beach towels available for your guests. Add a line in to charge a fee if not returned.
This property had the potential to be a 5 star----if only our disappointment over the pool would have been followed up on with a reasonable resolution. Unfortunately, Beachwalk's knowledge of the property's actual amenities and then lack of proactive communication with guests to resolve issues was sub-par.