4/10 Poor
Lisa S.
May 1, 2026
This is a beautiful home. It is close to Santa Fe and the views are absolutely stunning. We arrived several hours after check-in and were excited to use the hot tub and sauna after a very long day of traveling. While unpacking, I noticed a flashing error message on the hot tub through the window. My husband went out to take a look, and noticed not only was the hot tub flashing an error message, but the sauna BOARDED SHUT. Pictures included.Upon reaching out to the property manager, Shera, she acted surprised we were there (“I had no idea you even arrived since I didn’t hear from you”) and questioned whether I was being honest (“I am sorry if that happened’). Screenshot provided. Shera let me know she would reach out to someone to address the hot tub, and I sent her a picture of the flashing error message as she requested. Shera did offer to give us a full refund if we would like to leave and stay at a hotel. We are from Ohio and this was our first time in Santa Fe for just three days. To suggest we pack up our things and search out a hotel is ludicrous, and it felt like she would prefer we just leave so she did not have to address the problems.Someone came out late afternoon and fixed the hot tub. At no point did I meet the individual who repaired the hot tub, let alone have a conversation with him. My husband saw him leave and told me the hot tub was fixed. Great! I then get a message from Shera indicating the person who came out to fix the hot tub told he



Lisa S.
Stayed 4 nights in Apr 2026




























