The hotel was undergoing renovation and the staff at checkin was indifferent to the inconvenience they caused. They specifically asked flexibility on our part because of the renovation, but when asked to extend our stay for an hour to allow us to make an international Zoom call, we were denied. No flexibility on their part. That is not service! Also, facilities like the pool were unavailable.
The only thing that we didn’t like is web site said pool was open till 11 and I know we have COVID-19 to worry about . Pool was by reservation only and for an hour, which would been perfect if pool would been open longer. But everything else was wonderful!
Clean up to date rooms that were comfortable. Good breakfast with many options and the young lady staffing the dinning room worked vigorously to keep the area stocked and clean.
Great stay! Excellent location! Staff was excellent. Room Was clean and modern.
Nice motel. Close to town and great view out the back. Signage from the road entrance was hard to see. Snowed 24" the day before and the parking lot had not been cleared out.
We liked the room and their breakfast was great.
Billed incorrectly. Harrassed by housekeeping before 9am to get out. Fire alarms go off. Not enough staff to manage an emergency situation.
View at hotel was very nice. Service was awesome! My granddaughter got sick and threw up in lobby. The staff was quick to offer assistance. We were even given a bag and small towel in case it happened on the road.
It was all real good internet works real well shower could have gotten a new nozzle but worked just fine.
This hotel was comfortable and clean. The pool and hot tub were both well maintained and the breakfast was good. However there was not a microwave or a refrigerator in the room. We also reserved 2 rooms because they didn't have a room for 2 adults and 4 children available. I assumed that we would be put in adjoining rooms, but we were not even next door or across the hall from each other.
Nice place will visist again in los alamos new mexico
Hotel has a convenient location, rooms are nice and clean. Beds are on firm side (two soft and two hard pillows, all foam). It has a nice fridge, microwave and TV with HBO. The shower head is cheap and does not adjust to a comfortable stream. The desk clerk was curt and not very friendly. Breakfast was good as usual with HI Express. Overall, it was OK for the money.
For the purpose of my stay. But; Lobby smells funky. Large bag of trash left in hall all day. Room not cleaned and made up each day.
There are not many options in this area, but the Holiday Inn is the place to stay in Los Alamos. Rooms are modern & clean. Staff could not be friendlier. Free hot breakfast every morning.
Would have been better in the business district. Nice room.
Nice location near Los Alamos, with nearby conveniences and restaurant. Clean, quiet, and comfortable.
Nice & clean place, very quiet too. Would stay here again.
Holiday Inn Express Hotel & Suites Los Alamos, an IHG Hotel places you within 3 miles (5 km) of popular attractions like Bradbury Science Museum and Los Alamos Historical Museum. This 86-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.
All of Holiday Inn Express Hotel & Suites Los Alamos, an IHG Hotel's 86 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
At Holiday Inn Express Hotel & Suites Los Alamos, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and a spa tub. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and free newspapers.
The hotel was undergoing renovation and the staff at checkin was indifferent to the inconvenience they caused. They specifically asked flexibility on our part because of the renovation, but when asked to extend our stay for an hour to allow us to make an international Zoom call, we were denied. No flexibility on their part. That is not service! Also, facilities like the pool were unavailable.
The only thing that we didn’t like is web site said pool was open till 11 and I know we have COVID-19 to worry about . Pool was by reservation only and for an hour, which would been perfect if pool would been open longer. But everything else was wonderful!
Clean up to date rooms that were comfortable. Good breakfast with many options and the young lady staffing the dinning room worked vigorously to keep the area stocked and clean.
Thank you for your feedback. Have a great day,
Great stay! Excellent location! Staff was excellent. Room Was clean and modern.
Thank you for your feedback. We are glad you have enjoyed your stay!
Thank you feedback. We are glad you have enjoyed your stay.
Nice motel. Close to town and great view out the back. Signage from the road entrance was hard to see. Snowed 24" the day before and the parking lot had not been cleared out.
We liked the room and their breakfast was great.
Billed incorrectly. Harrassed by housekeeping before 9am to get out. Fire alarms go off. Not enough staff to manage an emergency situation.
View at hotel was very nice. Service was awesome! My granddaughter got sick and threw up in lobby. The staff was quick to offer assistance. We were even given a bag and small towel in case it happened on the road.
Thank you for your feedback and review. As we navigate these very challenging times, the health and safety of our guests and associates are held in paramount regard. We look forward to offering the amenities we usually provide under normal circumstances in the future. If you find yourselves back in Los Alamos, we hope you provide us with the opportunity to serve you and yours again. Until then, say safe and be well.