ADVERTISING SPONSORED LISTING
My husband and I were there for two nights for my high school reunion. Party and dance on Saturday night. Up late and then about 8:05 am Sunday morning we got housekeeping yelling and banging on the door. We were sound asleep and when we didn't answer immediately, they were trying to come in the door!! Same situation with my friend and her husband! AND if they hadn't actually banged on YOUR door, you could hear them banging and yelling on other doors as they went down the hallway. PS Checkout time at 12 noon.
At nearly $200 per night, one hopes for better than this Comfort Inn. Even cheap motels usually do better. The coffee maker was stocked with just one decaf packet for two people in the room. I was pretty cranky by the time I got downstairs to their buffet breakfast, only to find them almost out of caffeinated coffee at 8 a.m. My traveling companion is heavy footed, I admit. But imagine how shocked I was to feel the floor swaying as she walked across the room. Just to be sure I was not imagining things, I had her walk back and forth. Maybe it's some architectural design factor to absorb sound, I don't know, but I don't think much of that solution. I don't know what it is about motels/hotels, but lack of towel racks seem to be a thing common to them all. This Comfort Inn is no exception. Worse, I got in the shower, turned it on, and realize I hadn't seen a towel in the separate shower/toilet room. Yes, kids, the bath towels aren't in the same room as the bath tub. Bather be aware. Speaking of toilets (ok, we weren't, but I did mention one), if you are at all physically impaired, if you have difficulty squatting, you will NOT want the end room on the second floor that we were in. I have honestly never sat on a toilet that low in a hotel/motel before. It's as if it was made for toilet training toddlers. Another reason to not be in that end room was the ice machine. In the summer everybody wants ice, and the machine was right outside our door. Travelers seem to like to fill their ice chests at odd hours, when they should be asleep! The air conditioning was great. I gotta say that. But at night I don't want to hear it. The window opened -- some motel windows don't these days -- but only about 6". It was better than nothing. I never could hook up to the wifi, so I had to use a hotspot of my own. I'd say this room compares favorably to a $65 anywhere else. Maybe add on $25 because it's close to downtown Los Alamos. But definitely not worth what they charge.
Stayed here for a night as we were passing through town. The room was clean and comfortable, and the breakfast was good. (The attendant worked hard to keep everything stocked for breakfast!) If I had to talk about any downfalls, I would say the water pressure in the shower could be better. Also, the price of our room was a bit much. Overall, I really can’t complain, as the hotel was quiet and convenient.
I have stayed here numerous times before on business at the lab. Today is the last time I will ever stay here or any Choice Hotel Property. I arrived after spending the day flying and driving to get here and was told that they didn’t have a room. A guest had decided to stay an extra night and they didn’t have a room available. The problem is the guest told them at 10 A.M. I arrived at 7:30.P.M. No text, call, or email to alert me. Just told that they don’t have a room. They didn’t offer to make a reservation at another hotel or apologize for the inconvenience. I called the 1-800 number for Choice Hotels. I was told they were so sorry, but each hotel is independently owned and they would look into it. They never tried to find me another hotel or compensate me for the inconvenience. I was told I would need to contact our booking agency, who makes the reservation for government employees. How does that help me at 7:30 at night. TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!
Nearest hotel to the lab. Close to selection of restaurants. Clean rooms, attentive breakfast servers. Difficulties with their cable and television. Would stay here again. Met all of needs. Good rack in the front on attractions.
Place looks nice and my room was quiet and bed was comfortable. I wanted to open the window to enjoy the cool night air but it was either stuck or screwed shut. The worst part was my shower had very low water pressure. I was there only one night so it wasn’t worth reporting. The lighting over the bathroom mirror is also too dim to get a good shave. Just small stuff. A little pricier than it should be.
Highly upset that there was no hot tub after a long day of skiing. There are several pictures of a hot tub on the website. Apparently it was taken out during renovations (you would think the pictures would be taken down). My family was very disappointed.
It's not glamorous, but this hotel is in a good location, has great staff, and has no major flaws. Our room along the front was a bit noisy due to cars/trucks going by. Request a room in the back. Free breakfast a bit better than average. Lastly, I cannot conclude without calling out both Jennifers that work the front desk. Both were so nice and helpful during our stay. Many Thanks if you're reading this!
Room and Lobby were clean. Staff was friendly. Problem: Breakfast does not have many choices and is pretty limited. Toilet seat was broken and heater was a little loud. Staff apologized the next morning.
Cons: Neither of the two phones in the room worked. The light fixture in the room entryway was partially broken and hanging down from the ceiling. The was hardly any water pressure in the shower. It was more like a trickle. There were no towel racks in the bathroom except two small hooks on the back of the door. The maid didn't empty out the coffee pot or provide new coffee packets for our second day there. There was only one tissue in the tissue box when we checked in. When I went down to the lobby around midnight to get some more tissue (because the phones didn't work) there was no one at the front desk. I literally yelled out to see if there was anyone on duty but got no response. The air conditioner fan in the room did not cycle off once the room reached the temp set on the thermostat but stayed on all night. Made it difficult to sleep. The girl at the front desk during the day told me she would enter my South West Airlines Rapid Rewards account number onto my reservation so I could get airline miles for my stay. When I check with Comfort Inn customer service, I found out that she did not. When I got home I checked my email and Comfort Inn had sent me someone else's receipt for their stay. Pros: Decent breakfast. Convenient location to center of town. I will never stay at another Comfort Inn again!!
Located within a 5-minute walk of Karen Wray Fine Art Gallery, Comfort Inn & Suites Los Alamos is within a 15-minute stroll of Los Alamos Historical Museum. This 55-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.
Guests of Comfort Inn & Suites Los Alamos enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this ski hotel include coffee/tea in a common area, express check-out, and free newspapers.