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Recent guest reviews

Walking distance to the boardwalk.

Room are outdated. Shower did not work properly. Was there at 2:50 pm and told us that we had to wait until 4:00 pm to get our room. I paid $560 for 2 nights but it worth only $99 a night at the most.

The place is very out dated the room walls are dirty even the curtains at the shower, the staff in the morning of 12/19/2020 at first walking back in i thought it was one of the guest 2 ladies sitting at the lobby without face mask so then i ignored it and we went to our room and our key card is not working so i decided to go down at see a front desk surprisingly one of the girl i saw sitting at the lobby without a mask works there she help me out with the key card without a mask... i will definitely go back to this city a lot to explore but will definitely not going to check in at this hotel again.. its nasty... I DO NOT RECOMEND..

I have been staying at this property approximately 10 years spending from $850-1100 each year for 2 night stay and have never been treated with such disrespect. The management is horrible he will not let me speak to the owners or give me there information. They were rude the room wasn’t ready to shower didn’t work didn’t get to shower until the 2nd day. Mind you this is a Suite upstairs downstairs 2 night stay $938 no shower, no parking, staff rude, the staff stands out front smokes and people need to go out to parking lot for staff. I was so disappointed in my experience and once again this is coming from someone that keeps going back because of the staff and management but they sure have stopped all that.

The room smelt of smoke and old urine. The continental breakfast was nothing to write home about and a bit chaotic.

Loved the breakfast feature very convenient ..didn't like the limited parking

Superb customer service. Felt like we were one of the family

The elevator was broken; however, the rest of the hotel was fine.

Tv broken. Lights broken. Door wouldn’t close. Nice staff.

Elevator not working. WiFi not functional. Room Door doesn’t deadlock. No power in socket for microwave and coffeemaker- need to take to bathroom to make coffee. Staff is very helpful and friendly.

Not a great neighborhood but hotel is okay. Suffering from deferred maintenance.

Riverside Ave Santa Cruz CA

Hotel highlights

  • Walking distance to Santa Cruz Beach Boardwalk
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • 24-hour front desk

Located in Westside Santa Cruz within a short walk of Santa Cruz Beach Boardwalk, Hotel Solares is within a mile (2 km) of other popular sights such as Monterey Bay. This 79-room hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.


Rooms

The 79 rooms are recently renovated and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Renovated in 2016, Hotel Solares offers an outdoor pool, free WiFi in public areas, and coffee in a common area. Self parking is offered for USD 10 per day. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include free newspapers, a terrace, and a gift shop.

Room options

Suite, 1 King Bed, Refrigerator & Microwave

1 King Bed | Sleeps 2

Deluxe Suite, 2 Queen Beds, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Refrigerator & Microwave

2 King Beds | Sleeps 4

Standard Room, 2 Queen Beds, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Hotel Solares

Everyone (27) Couples (2) Family (2)
3
Partner Couples

Walking distance to the boardwalk.

By on May 6, 2021

Review comment responded on May 6, 2021

Dear Valued Guest, Thank you for leaving us a feedback. I am glad to know that our location has suited you well. I hope that the other aspects of your stay have been great, too. We hope to see you again! Sincerely,

3
Family with small children

Room are outdated. Shower did not work properly. Was there at 2:50 pm and told us that we had to wait until 4:00 pm to get our room. I paid $560 for 2 nights but it worth only $99 a night at the most.

By on Apr 5, 2021

Review comment responded on Apr 6, 2021

Dear Valued Guest, Thank you for taking your time in leaving us a review. We appreciate you bringing this to our attention, and I am sorry that the experience has been far from your expectations. What you have brought up is something that we would never intend to do. It is an isolated incident that is currently being investigated, and rest assured will be taken care of and will never happen again. We hope to get another chance to service you and prove that your recent experience was an exception. Sincerely,

2
Partner Couples

The place is very out dated the room walls are dirty even the curtains at the shower, the staff in the morning of 12/19/2020 at first walking back in i thought it was one of the guest 2 ladies sitting at the lobby without face mask so then i ignored it and we went to our room and our key card is not working so i decided to go down at see a front desk surprisingly one of the girl i saw sitting at the lobby without a mask works there she help me out with the key card without a mask... i will definitely go back to this city a lot to explore but will definitely not going to check in at this hotel again.. its nasty... I DO NOT RECOMEND..

By , from Santa Barbara, CA on Dec 22, 2020

Review comment responded on Dec 22, 2020

Hi Sherina, We’re so glad that you took the time to share your experience with us. We always aim for the absolute best for our guest and we’re sorry you didn’t receive that. We’ve spoken to the staff members in question and we can promise that if you come back, you won’t see the same issues repeated. Thank you for choosing Hotel Solares!

3
Everyone

By on Aug 17, 2020

4
Everyone

By on Feb 20, 2020

2
Everyone

By on Oct 13, 2019

1
Family

I have been staying at this property approximately 10 years spending from $850-1100 each year for 2 night stay and have never been treated with such disrespect. The management is horrible he will not let me speak to the owners or give me there information. They were rude the room wasn’t ready to shower didn’t work didn’t get to shower until the 2nd day. Mind you this is a Suite upstairs downstairs 2 night stay $938 no shower, no parking, staff rude, the staff stands out front smokes and people need to go out to parking lot for staff. I was so disappointed in my experience and once again this is coming from someone that keeps going back because of the staff and management but they sure have stopped all that.

By on Jul 28, 2019

3
Family with small children

The room smelt of smoke and old urine. The continental breakfast was nothing to write home about and a bit chaotic.

By on Jul 22, 2019

Review comment responded on Jul 22, 2019

Thank you very much for your review of the Hotel Solares. We appreciate your feedback and are using it to improve our overall guest experience.

3
Everyone

By on Jun 29, 2019

Review comment responded on Jun 29, 2019

Thank you very much for your review of the Hotel Solares. We appreciate your feedback and will use to improve our overall guest experience.

4
Everyone

By on Jun 16, 2019

Review comment responded on Jun 17, 2019

Thank you very much for your review of the Hotel Solares. We appreciate your feedback and are using it to improve overall guest experiences.

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