Power was out when I arrived due to the blackout. When the power did come on, only 1 out of the 2 TVs worked and was not able to access any WiFi or internet on any of our smart phones. Staff and cleanliness was great but also wished they had more food to offer then a small section of “snacks”
This is a very nice property. I will definitely stay there again. The room was clean , the entire property was clean and the staff was very accommodating.
When I arrived I was greeted by two young men very friendly. Implementing social distance, sanitizer, mask. It made me feel a safe clean environment. rooms were sanitized and the door was taped.
This was a great alternative to the expensive and cramped hotels in Santa Cruz. It's just 10 minutes outside of town on highway 17 and is spacious, clean and has a pool. They were managing the Covid crisis safely as well.
The staff was super friendly and accommodating. I live in Santa Cruz and needed a little staycation. I would most definitely stay again! Room was spacious and Hilton beds are always the best.
Loud construction right outside of our window the entire time we stayed. Pool- first time we went to use, another guest’s large dog was swimming in it, tv/cable box not working and had to be switched out.
The whole property smelled of cigarettes and it’s supposed to be non smoking property. Our first room the smell was awful and the whole hallway reeked. The second room was better but honestly we could still smell it. The hot tub and pool were nice. Bed was comfortable. Can’t remember wver staying in a hotel where smoking was such an issue. Disappointed.
Room service, the friendly and attentive staff and how clean the hotel was.
The pool area was incredible, fun and well taken care of. Everything else was simply ok. Nothing special. Check in take a long time, with no especial interest to us or our needs. The view of the parking lot from our room did not add to the overall experience. Dining was mediocre at best and a bit expensive for the quality. Good bar staff. Overall this one of the most average of any hotel I have spent time at. Would I return? No.
Very nice property close to parks and beach. We enjoyed our stay.
I had to pay for breakfast when other hotels offer free breakfast
I was charged an extra 100$ for idk what. Will be asking for a refund.
Quaint hotel with great amenties. Nice lobby! Katie the new waitress was very accomodating.
Enjoyed to room, very cozy, comfortable beds. TV and wifi worked great. Wish breakfast was included though. Paying as much as I did for 1 night breakfast in the morning should have been included
Hilton Santa Cruz - Scotts Valley places you within a 15-minute drive of popular attractions such as Pacific Avenue and Mystery Spot. This 178-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
All of Hilton Santa Cruz - Scotts Valley's 178 recently renovated rooms provide MP3 docks, microwaves, and refrigerators. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include coffee makers, free weekday newspapers, and laptop-compatible safes.
Guests staying at Hilton Santa Cruz - Scotts Valley enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 10.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Power was out when I arrived due to the blackout. When the power did come on, only 1 out of the 2 TVs worked and was not able to access any WiFi or internet on any of our smart phones. Staff and cleanliness was great but also wished they had more food to offer then a small section of “snacks”
Thank you so much for staying with us during these difficult times.
This is a very nice property. I will definitely stay there again. The room was clean , the entire property was clean and the staff was very accommodating.
Thank you for staying with us!
When I arrived I was greeted by two young men very friendly. Implementing social distance, sanitizer, mask. It made me feel a safe clean environment. rooms were sanitized and the door was taped.
Hello, so glad to hear you felt safe upon arriving to our hotel. We constantly strive to ensure the best environment for both our guests and employees and it's wonderful to hear we are meeting those expectations.
This was a great alternative to the expensive and cramped hotels in Santa Cruz. It's just 10 minutes outside of town on highway 17 and is spacious, clean and has a pool. They were managing the Covid crisis safely as well.
Thank you so much for the feedback! We appreciate the the time you took to share your experience!
Thank you!
The staff was super friendly and accommodating. I live in Santa Cruz and needed a little staycation. I would most definitely stay again! Room was spacious and Hilton beds are always the best.
You've found your home away from home! We are happy to hear we were able to provide you a great room for your stay!
Loud construction right outside of our window the entire time we stayed. Pool- first time we went to use, another guest’s large dog was swimming in it, tv/cable box not working and had to be switched out.
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try when next you are in the Santa Cruz area. Have a wonderful week.
The whole property smelled of cigarettes and it’s supposed to be non smoking property. Our first room the smell was awful and the whole hallway reeked. The second room was better but honestly we could still smell it. The hot tub and pool were nice. Bed was comfortable. Can’t remember wver staying in a hotel where smoking was such an issue. Disappointed.
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try when next you are in the Santa Cruz area. Have a wonderful week. Yours in Hospitality, Ashley
Thank you for the great rating!
Thank you so much for taking a moment to provide such wonderful reviews!