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Recent guest reviews

Kid friendly, pet friendly, clean and heated pool.

excellent

Great stay all around. I only wish breakfast was included. Otherwise everything was fantastic.

Beautifully in the trees, very clean, extremely friendly staff

We used this hotel for a family vacation. It was great and the staff was wonderful.

Great customer service. I forgot something in the room after checkout and the staff worked with me to mail it back.

It is a gorgeous property in a great little town just 10 min from Santa Cruz beach. For as nice as it is, I would've expected a bit more. They were cleaning the carpets when we arrived, granted we were 45 min early for check-in. But there were hoses running up and down the hallway and a pretty strong chemical smell. The towels were worn out, and not very clean. We had four people in our room (2 adults, 2 kids), but they only stocked the bathroom with two towels. The ice machine was broken, so we had to venture to a different floor to find ice. The ice bin in our room had melted ice in it and a used liner. Pretty off-putting. The staff was friendly, however, and overall I would say it wasn't a bad experience. If I had to give a grade, I'd give a solid B. Will probably stay here again.

Good Location Receptionist was unhelpful with a poor attitude Room was dirty

Great location near Santa Cruz wharf and boardwalk. Comfy beds and friendly staff.

This isn't as nice as I'd expect for a Hilton. It feels very basic. Check-in took a really long time. The pool area is small and there are basically no views of the forest even though that's what's in the photos. To get to the higher floors, you have to take 2 different elevators. On the plus side, the rooms are pretty large and clean.

Room is very clean. I am picky to pillows, but their pillow make me fell like sleeping at home. The location is very good too. It is close to a lot of hiking places and beach. It was a very nice stay.

Staff was very pleasant and welcoming. Facilities are clean and updated.

Close to everything while still feeling like your away from the city. Staff was very friendly.

Power was out when I arrived due to the blackout. When the power did come on, only 1 out of the 2 TVs worked and was not able to access any WiFi or internet on any of our smart phones. Staff and cleanliness was great but also wished they had more food to offer then a small section of “snacks”

This is a very nice property. I will definitely stay there again. The room was clean , the entire property was clean and the staff was very accommodating.

When I arrived I was greeted by two young men very friendly. Implementing social distance, sanitizer, mask. It made me feel a safe clean environment. rooms were sanitized and the door was taped.

La Madrona Drive Scotts Valley CA

Hotel highlights

  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located 2.7 mi (4.3 km) from Henry Cowell Redwoods State Park, Hilton Santa Cruz/Scotts Valley is within a 10-minute drive of other popular attractions like Pacific Avenue. This 178-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include MP3 docks, refrigerators, and microwaves.


Property features

Guests staying at Hilton Santa Cruz/Scotts Valley enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Santa Cruz/Scotts Valley

Everyone (6) Couples (7) Family (8)
5
Family with small children

Kid friendly, pet friendly, clean and heated pool.

By on Mar 26, 2023

5
Family

excellent

By on Mar 8, 2023

4
Family with small children

Great stay all around. I only wish breakfast was included. Otherwise everything was fantastic.

By on Feb 27, 2023

5
Family Family with small children

Beautifully in the trees, very clean, extremely friendly staff

By on Feb 26, 2023

5
Family

We used this hotel for a family vacation. It was great and the staff was wonderful.

By on Nov 27, 2022

5
Partner Couples

Great customer service. I forgot something in the room after checkout and the staff worked with me to mail it back.

By on Aug 11, 2022

5
Everyone

By on Jul 28, 2022

4
Family with small children

It is a gorgeous property in a great little town just 10 min from Santa Cruz beach. For as nice as it is, I would've expected a bit more. They were cleaning the carpets when we arrived, granted we were 45 min early for check-in. But there were hoses running up and down the hallway and a pretty strong chemical smell. The towels were worn out, and not very clean. We had four people in our room (2 adults, 2 kids), but they only stocked the bathroom with two towels. The ice machine was broken, so we had to venture to a different floor to find ice. The ice bin in our room had melted ice in it and a used liner. Pretty off-putting. The staff was friendly, however, and overall I would say it wasn't a bad experience. If I had to give a grade, I'd give a solid B. Will probably stay here again.

By on Jul 26, 2022

2
Partner Couples

Good Location Receptionist was unhelpful with a poor attitude Room was dirty

By on Feb 28, 2022

Review comment responded on Mar 1, 2022

Thank you for your feedback

5
Family

Great location near Santa Cruz wharf and boardwalk. Comfy beds and friendly staff.

By on Aug 10, 2021

Review comment responded on Aug 11, 2021

It was truly a pleasure to have you visit. We are delighted to learn that you enjoyed your visit. We are very grateful for your kind feedback! We look forward to your next trip with us!

Hilton Santa Cruz/Scotts Valley

6001 La Madrona Drive, Scotts Valley, CA 95060
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