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Recent guest reviews

Good Location Receptionist was unhelpful with a poor attitude Room was dirty

Great location near Santa Cruz wharf and boardwalk. Comfy beds and friendly staff.

This isn't as nice as I'd expect for a Hilton. It feels very basic. Check-in took a really long time. The pool area is small and there are basically no views of the forest even though that's what's in the photos. To get to the higher floors, you have to take 2 different elevators. On the plus side, the rooms are pretty large and clean.

Room is very clean. I am picky to pillows, but their pillow make me fell like sleeping at home. The location is very good too. It is close to a lot of hiking places and beach. It was a very nice stay.

Staff was very pleasant and welcoming. Facilities are clean and updated.

Close to everything while still feeling like your away from the city. Staff was very friendly.

Power was out when I arrived due to the blackout. When the power did come on, only 1 out of the 2 TVs worked and was not able to access any WiFi or internet on any of our smart phones. Staff and cleanliness was great but also wished they had more food to offer then a small section of “snacks”

This is a very nice property. I will definitely stay there again. The room was clean , the entire property was clean and the staff was very accommodating.

When I arrived I was greeted by two young men very friendly. Implementing social distance, sanitizer, mask. It made me feel a safe clean environment. rooms were sanitized and the door was taped.

This was a great alternative to the expensive and cramped hotels in Santa Cruz. It's just 10 minutes outside of town on highway 17 and is spacious, clean and has a pool. They were managing the Covid crisis safely as well.

The staff was super friendly and accommodating. I live in Santa Cruz and needed a little staycation. I would most definitely stay again! Room was spacious and Hilton beds are always the best.

Loud construction right outside of our window the entire time we stayed. Pool- first time we went to use, another guest’s large dog was swimming in it, tv/cable box not working and had to be switched out.

The whole property smelled of cigarettes and it’s supposed to be non smoking property. Our first room the smell was awful and the whole hallway reeked. The second room was better but honestly we could still smell it. The hot tub and pool were nice. Bed was comfortable. Can’t remember wver staying in a hotel where smoking was such an issue. Disappointed.

Room service, the friendly and attentive staff and how clean the hotel was.

La Madrona Drive Scotts Valley CA

Hotel highlights

  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located 2.6 mi (4.2 km) from Henry Cowell Redwoods State Park, Hilton Santa Cruz/Scotts Valley is within a 10-minute drive of other popular attractions like Pacific Avenue. This 178-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include MP3 docks, refrigerators, and microwaves.


Property features

Guests staying at Hilton Santa Cruz/Scotts Valley enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Allergy Friendly

1 King Bed | Sleeps 2

Guest reviews for Hilton Santa Cruz/Scotts Valley

Everyone (8) Couples (7) Family (8)
2
Partner Couples

Good Location Receptionist was unhelpful with a poor attitude Room was dirty

By on Feb 28, 2022

Review comment responded on Mar 1, 2022

Thank you for your feedback

5
Family

Great location near Santa Cruz wharf and boardwalk. Comfy beds and friendly staff.

By on Aug 10, 2021

Review comment responded on Aug 11, 2021

It was truly a pleasure to have you visit. We are delighted to learn that you enjoyed your visit. We are very grateful for your kind feedback! We look forward to your next trip with us!

5
Everyone

By on Jun 22, 2021

Review comment responded on Jul 12, 2021

Thank you

5
Everyone

By on May 10, 2021

Review comment responded on May 21, 2021

Thank you so much for the great feedback!

3
Partner Couples

This isn't as nice as I'd expect for a Hilton. It feels very basic. Check-in took a really long time. The pool area is small and there are basically no views of the forest even though that's what's in the photos. To get to the higher floors, you have to take 2 different elevators. On the plus side, the rooms are pretty large and clean.

By on Mar 29, 2021

Review comment responded on Mar 30, 2021

Thank you for sharing your feedback about your recent stay. Please accept our apology for the issues that you described. Your feedback will allow us to improve. We will follow up immediately on any areas where we fell short. You are very important to us.

5
Family

Room is very clean. I am picky to pillows, but their pillow make me fell like sleeping at home. The location is very good too. It is close to a lot of hiking places and beach. It was a very nice stay.

By on Mar 26, 2021

Review comment responded on Mar 27, 2021

It was truly an honor to host you. We are pleased to know that your stay was delightful! We appreciate your kind feedback! We hope that you will return soon.

5
Partner Couples

Staff was very pleasant and welcoming. Facilities are clean and updated.

By on Feb 9, 2021

Review comment responded on Feb 9, 2021

Thank you so much for the kind feedback!

5
Partner Couples

Close to everything while still feeling like your away from the city. Staff was very friendly.

By on Feb 8, 2021

Review comment responded on Feb 9, 2021

Thank you so much for the positive review. We are very appreciative! We look forward to having you back! Have a wonderful week!

5
Everyone

By on Sep 20, 2020

Review comment responded on Sep 20, 2020

Thank you so much for taking a moment to provide such wonderful reviews!

2
Family with small children

Power was out when I arrived due to the blackout. When the power did come on, only 1 out of the 2 TVs worked and was not able to access any WiFi or internet on any of our smart phones. Staff and cleanliness was great but also wished they had more food to offer then a small section of “snacks”

By , from Stockton ca on Aug 18, 2020

Review comment responded on Aug 20, 2020

Thank you so much for staying with us during these difficult times.

Hilton Santa Cruz/Scotts Valley

6001 La Madrona Drive, Scotts Valley, CA 95060
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