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Recent guest reviews

Room service, the friendly and attentive staff and how clean the hotel was.

The pool area was incredible, fun and well taken care of. Everything else was simply ok. Nothing special. Check in take a long time, with no especial interest to us or our needs. The view of the parking lot from our room did not add to the overall experience. Dining was mediocre at best and a bit expensive for the quality. Good bar staff. Overall this one of the most average of any hotel I have spent time at. Would I return? No.

Very nice property close to parks and beach. We enjoyed our stay.

I had to pay for breakfast when other hotels offer free breakfast

I was charged an extra 100$ for idk what. Will be asking for a refund.

Quaint hotel with great amenties. Nice lobby! Katie the new waitress was very accomodating.

Enjoyed to room, very cozy, comfortable beds. TV and wifi worked great. Wish breakfast was included though. Paying as much as I did for 1 night breakfast in the morning should have been included

We arrived Friday night and was given a room four doors away from the bar. The noise from the bar was extremely loud until after 11 PM. Sunday morning I requested a late checkout and the front desk confirmed we could be out by 12:30 PM. At 9:30 AM a member of house cleaning entered my room even though a "Do no disturb" sign was posted on the door. It was not an ideal weekend.

Great location and nicest hotel in the area. Rooms were smaller than expected and the hotel is built on a hill that makes getting from rooms on the 5th and 6th floor to the lobby and or parking frustrating. Its like a maze 2 elevators to get from 5 to 1.

The hotel was so convenient, yet in such a quiet location, with many great amenities, as a lounge and restaurant, with nice views and landscaping.

I really liked this Hotel. Nice grounds, clean, relaxed.

This is my first time writing BAD review for Hilton property . We also own HAMPTON INN near Chicago area . When I check in front desk don't even have time to tell where we should go . No towel in swimming pool area . Room mell like chemical room . No water bottle in the room. But I still did not complaint . But when I check out after 2 days stay . Front desk ask me .HOW WAS MY STAY? I could not stop my self and told them . But they was very proud to say we don't give water in the room this PROPERTY? This is really WOW . when someone pay more than $400.00 per night not even water there . What a answer !!!!!!!!

Very good location for day trips south all the way to Big Sur and Hwy 1 to San Francisco heading north in a great drive.

Spent a week here. Nice location. About 15 min to Santa Cruz and 20 min to Los Gatos. Monterey, Big Sur and San Francisco all close by. Must do the 17 mile Drive & stop by Pebble Beach GC. Great area with Redwood forest and wineries less than 30 min drive. Hotel is just off Hwy 17 so easy on/off. Google & Apple maps both slightly off so when you get off Hwy 17 it's just across Rt 9 at intersection. From north go straight across and from south turn left at first light and hotel is less than 500 ft on right.

Good location for redwoods and santa cruz. A little far to monteray and route 1.

Nice hotel with very friendly staff. Nice pool, easy parking. Close enough to main Santa Cruz but quieter and less hectic.

Relaxing week and only 4 miles to Henry Cowell State Park and magnificent redwoods and hiking trails..

Nice hotel, clean & quiet facilities, overall a great experience. Only annoyances were limited parking and if you are on 5/6 floors you have to use two different elevators to get to your room if you don't find parking in the back of the hotel. Our room was fairly small, though I think we got put unknowingly into a handicap room so our bathroom was disproportionately large, cutting into floor space in the room. Nice, clean common areas and Starbucks coffee in the lobby in the mornings. Pet friendly, but with the exception of running into some dogs in the hall, you wouldn't know it.

La Madrona Drive Santa Cruz CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located 2.4 mi (3.9 km) from Henry Cowell Redwoods State Park, Hilton Santa Cruz - Scotts Valley is within a 10-minute drive of other popular attractions like Pacific Avenue. This 3.5-star hotel has 178 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 178 recently renovated rooms provide MP3 docks, microwaves, and refrigerators. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free weekday newspapers, and laptop-compatible safes are other standard amenities.


Property features

Guests staying at Hilton Santa Cruz - Scotts Valley enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking and limo/town car service. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Allergy Friendly

King 1 | Sleeps 2

Deluxe Suite, 1 Bedroom

King 1 | Sleeps 4

Room, 2 Queen Beds, Allergy Friendly

Queen 2 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Hilton Santa Cruz - Scotts Valley

Everyone (22) Couples (15) Business (1) Family (9) Friends (3)
5
Families Family with small children Partner Couples Families

Room service, the friendly and attentive staff and how clean the hotel was.

By on Oct 14, 2019

Review comment responded on Oct 15, 2019

Thank you for sharing your feedback!

4
Everyone

By on Sep 24, 2019

Review comment responded on Sep 27, 2019

Thank you for taking the time to share your great feedback!

5
Everyone

By on Aug 21, 2019

Review comment responded on Aug 29, 2019

Thank you for your feedback

3
Family with small children

The pool area was incredible, fun and well taken care of. Everything else was simply ok. Nothing special. Check in take a long time, with no especial interest to us or our needs. The view of the parking lot from our room did not add to the overall experience. Dining was mediocre at best and a bit expensive for the quality. Good bar staff. Overall this one of the most average of any hotel I have spent time at. Would I return? No.

By on Aug 1, 2019

Review comment responded on Aug 2, 2019

Dear guest, Thank you for your feedback. We are sorry to read that you are not entirely satisfied with your stay. Please know we have relayed your concerns to our leadership team. We do hope to welcome you back in the future so we may turn around your experience.

5
Families

Very nice property close to parks and beach. We enjoyed our stay.

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Thank you for the great feedback!

4
Families

I had to pay for breakfast when other hotels offer free breakfast

By on Jun 3, 2019

Review comment responded on Jun 16, 2019

Thank you for choosing to stay with us.

5
Everyone

I was charged an extra 100$ for idk what. Will be asking for a refund.

By on May 10, 2019

Review comment responded on May 25, 2019

This is an incidental hold in case of ordering items to your room. This is returned upon your departure.

4
Everyone

Quaint hotel with great amenties. Nice lobby! Katie the new waitress was very accomodating.

By , from South San Francisco, CA on Jan 2, 2019

Review comment responded on Jan 7, 2019

Thank you so much for taking the time to rate our hotel. We are glad that you enjoyed your time at the Hilton Santa Cruz/Scotts Valley. We hope that you had a chance to walk through the redwoods or visit Santa Cruz Boardwalk. We hope to see you back here again very soon!

5
Everyone

Enjoyed to room, very cozy, comfortable beds. TV and wifi worked great. Wish breakfast was included though. Paying as much as I did for 1 night breakfast in the morning should have been included

By on Sep 4, 2018

Review comment responded on Sep 7, 2018

Thank you so much for your positive review of our hotel. We hope you will stay with us again very soon.

2
Couples

We arrived Friday night and was given a room four doors away from the bar. The noise from the bar was extremely loud until after 11 PM. Sunday morning I requested a late checkout and the front desk confirmed we could be out by 12:30 PM. At 9:30 AM a member of house cleaning entered my room even though a "Do no disturb" sign was posted on the door. It was not an ideal weekend.

By on May 9, 2018

Review comment responded on May 10, 2018

Dear Anonymous, Thank you so much for letting us know about your visit with us. As our team takes great pride in the service they we provide, it sounds like we fell short this time. We hope to see you back here this summer so we can win back your confidence and loyalty. Thank you,

Hilton Santa Cruz - Scotts Valley

6001 La Madrona Drive, Santa Cruz, CA 95060
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