Very quiet and nice clean staff was friendly kid friendly
Was not impress that they charge for parking your car
The room was clean with plenty of space for our family. We had fun at the pool. Lots of options at the breakfast buffet.
Everything was really nice. No complaints. We had a very nice stay there. I love the Double room but wished there were more or any with king beds instead of the 2 tiny beds. We couldn't sleep in the same bed because it was too small to be comfortable.
Check in wqs fast. Parking was easy. Room is beautiful and modern. Shower was hot breakfast was awsome but crowded. Would stay here again.
My ADA room was outstanding. The staff was exceptional.
I was not happy the maid threw our things on the floor that were left on the bed when she made it. No towels, shampoo, conditioner or lotion left the 2nd day. The room was not really picked up just beds made. The tables in the lounge were not cleaned after people left the manager reception. The manager reception was one of the worst I have been to. Limited food and when they ran out it was not replenished. Breakfast was good.
Majority of staff are courteous and friendly. As of 5/18/19, parking is $18, but unnecessary. Free - hot breakfast with chef made omelette. Complimentary drinks around 5-7pm. Indoor pool is warm and good. No jacuzzi. Nice comfortable sofas in lobby. Kids love the pull-out bed. Very comfortable bed, four pillows each and thick comforter.
Just returned from our quick stay in Santa Clara at the Embassy Suites. Everything was excellent......although the hotel was crowded, everyone seemed to be accommodated well. Employees even helped families find tables in the breakfast area. The rooms were comfortable and everything was in excellent order. The staff was top notch. Front desk very nice and very efficient. Other employees were friendly and kept everything flowing in the breakfast buffet. The breakfast buffet had everything you could ask for. Excellent coffee! We will definitely return to this hotel. Thanks you!
Staff is very nice and attentive. Room is clean and comfortable!
Everything at this hotel was great. My only complaint is being charged extra for parking and internet access. They did not tell me that at check in.
Wonderful hotel! Great deal for the price. Will return
There was a towel blocking the smoke detector In badroom , stuff should look for that
Because of the Pacific storm on Oct 14, we arrived from LA late at 2am. It was too tired to check the room out but go straight to sleep. We were woke up by the poor plumbing noise next room at 7am, beside that room were good. The breakfast buffet was great except the omelette bar cook, he was rude and puts tons of Jalapeño Into our omelettes, request for the second time, it was the same!
Embassy Suites Santa Clara - Silicon Valley/Great America places you within 2 miles (3 km) of popular sights like Intel Museum and Santa Clara Convention Center. This 3.5-star hotel has 258 rooms and welcomes guests with free breakfast, an indoor pool, and a fitness center.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Embassy Suites Santa Clara - Silicon Valley/Great America's 258 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 42-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
Guests staying at Embassy Suites Santa Clara - Silicon Valley/Great America enjoy an indoor pool, a fitness center, and WiFi in public areas. Self parking is offered for USD 20 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-in.
Thank you for your review. We're sorry to hear that you did not enjoy your stay with us. We appreciate your feedback and will use it to fine tune our operations.
Very quiet and nice clean staff was friendly kid friendly
Thank you for a perfect 10! We appreciate your feedback!
Was not impress that they charge for parking your car
Thank you for taking the time to complete the guest satisfaction survey. We appreciate the feedback and will take it into account moving forward with our operations. On behalf of our entire staff at Embassy Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
The room was clean with plenty of space for our family. We had fun at the pool. Lots of options at the breakfast buffet.
Thank you for your review! We appreciate your feedback.
Everything was really nice. No complaints. We had a very nice stay there. I love the Double room but wished there were more or any with king beds instead of the 2 tiny beds. We couldn't sleep in the same bed because it was too small to be comfortable.
Thank you for taking the time to complete the guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Embassy Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Check in wqs fast. Parking was easy. Room is beautiful and modern. Shower was hot breakfast was awsome but crowded. Would stay here again.
Thank you for your review! We appreciate your feedback.
My ADA room was outstanding. The staff was exceptional.
Thank your for your review! We appreciate your feedback and hope to see you next time!
I was not happy the maid threw our things on the floor that were left on the bed when she made it. No towels, shampoo, conditioner or lotion left the 2nd day. The room was not really picked up just beds made. The tables in the lounge were not cleaned after people left the manager reception. The manager reception was one of the worst I have been to. Limited food and when they ran out it was not replenished. Breakfast was good.
Thank you for taking the time to complete the guest satisfaction survey. On behalf of our entire staff at Embassy Suites we apologize for the housekeeping concerns you shared about your experience at this hotel. We are working diligently to correct these issues and I am grateful that you brought them to my attention. I will be sharing your feedback with the Director of Housekeeping as well.
Thank you for a wonderful review! We truly appreciate your feedback and hope to see you again in the near future!