Santa Ana Wyndham Hotels

"My stays at the Majestic have been great. Very close to all the staff I have encountered have been helpful and tremendously pleasant. Love the shuttle to the park, love the decorations they have up throughout the hotel for holiday and events. The store off the lobby is so convenient if you forgot something or want to grab something small to eat or a full meal hot or cold its there alomg with a multitude of snacks to choose from. I just love it. "

"Staff was pleasant and helpful "

"Staff was friendly. We slept very well; the bed and pillows were very comfy…except for the yellow stain. The thermostat did not work, but the temperature was tolerable. The gathering areas were beautiful and well kept. However, the rest of the facilities do not reflect the caliber of hotel Embassy once used to be. The rooms had very obvious cosmetic issues and significant wear and tear, from stains, to scratches and paint smudges. There was a squashed water bug near the pool. Another guest found mold and took a picture of the roach crawling up the wall in her room. Needless to say, she and her family checked out early. The toilet had a wonky handle that seemed it would break at any moment. The very next morning, the tank stopped refilling with water so we couldn't flush. i had to pour gallons of water into the tank (not the bowl) just to flush until maintenance could come. The elevators were unreliable and a family became stuck for over an hour. The phones in the room did not connect to the front desk. I had to use my phone to call the location and go through reservations just to reach the front desk. Even though I indicated we had 3 adults and 3 children, we were supplied with towels for 4 people. I waited for several hours (from checkin all the way until early afternoon the next day) for additional towels even after going down to front desk. WiFi had a weak signal and kept logging out. Only basic channels on the tv, no apps or ways to log into other streaming platforms. "