I didn't like that their was mold in the shower drain, the tv and remote didnt work at all, there wasn't a staff member onsite at all and when I called about the TV I was met with attitude and it took him 30 min. to arrive onsite to assist me and then didn't even resolve the issue.
The property is well located. Short distance to the airport and many of the better neigborhoods in San Juan.
I was bumped from my flight and was forced to book my own lodging. When I arrived at my place the location had NO water and NO electricity.
I like the location room was cleaned but some water leak. No hot water to shower, my room was never clean during my estay linen was never change. Over all I like the location and the general clean on the building and the price
I would suggest no one ever stay at this place or use Orbitz’ as a booking site. Our hotel room had a mosquito infestation and when the issue was bought up to staff, nothing was done to address it. We also tried contacting Orbitz’ and it took a whole day for the company to respond to our multiple calls. We end up having to book a room for our stay at the Double Tree’ hotel which was a short distance away. When finally speaking to someone from Orbitz’ we were told, “nothing could be done because the hotel has a no refund policy”. If a company is hosting products on their site that don’t live up to expectations it’s incumbent on said company to find a way to remedy the situation, and Orbitz’ had no interest in doing that. I would urge anyone reading this to reconsider this hotel and website all together.
The rooftop view was really nice. The room was ok. Good place for 1 night. Stores and restaurants near by.
Pool table was awesome!
The room itself is nice for what it was. It was really small, but all we needed it for was to sleep. It’s in a good location. There is a 24 hours store across the street. The beach is a 5 minute walk from the property. There are several good restaurants around and you can take an Uber everywhere for $5 or less. The WiFi did not work, neither did the cable. The check in process is not ideal. You have to call the property manager when you land to get information on how to access the room. It took us an hour to get in our room and it should have taken us no more than 10 minutes. The property manger should have sent us an email or a text with all of the information instead of us having to call. Bring your own towels and toiletries. There are no bath towels. Make sure you bring beach towels as well. There is no pool. I would stay here again because the price is good and the location is excellent.
Bed and air conditioning fantastic, the wi fi was not working nor was the television. Felt very safe at this property and would stay again. Staff friendly and very helpful.
I would not stay here again. The room /overall place is nothing like what is pictured on the actual photos you see in orbitz. The room was incredibly small part of a group of rooms basically located attached to a corridor. We had people talking continuously at 2 am in the morning in the corridor and I could not sleep a wink as a result. It was very noisy and uncomfortable. The location is good - it is close to Condado and you can walk to the main area in about 15 minutes or so, but it is really not worth it because the property was not at all what it seemed online and it was noisy, very small, and overall too pricey for what it was. If maybe the price is about 60 dollars, it would be an okay place to stay, but not for what they are charging!
My family and I stayed at HM Suite for 1 night to catch our cruise the following day. The hotel was perfect. The location is great. Super market literally a block away. The beach is a short walking distance. I love the location. It’s in a real nice community of well maintained homes. The hotel itself was clean and beautiful. Lots of room for all 6 of us. The staff was amazing with accommodating us and kept in communication with us. If we are in Puerto Rico again we will stay here.
Beautiful property and rooms with updated fixtures, full kitchen, nice beds, balcony. Incredibly convenient location with good free street parking for the area. Amazing service from Hugo - met to give the keys in minutes and made sure everything was perfect. Will try to stay here again next time I visit!
Room was clean. I was extremly disappointed in the location. Drug addicts in the streets. Not a safe area at all. Rental car would have been unprotected. Did not feel safe. Would never stay in place like this. Owner offered an upgrade for the room but the neighborhood was very unsafe.
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Located in Condado, Placid Suites is adjacent to Casa Dra. Concha Meléndez Ramírez and within a 10-minute stroll of Playa Ocean Park. This 9-room, 3-star apartment building welcomes guests with conveniences like free in-room WiFi and concierge services.
Each apartment is individually decorated and has a wardrobe or closet. Guests can expect to find free WiFi. Each apartment also includes free toiletries. Limited housekeeping is available.
Guests of Placid Suites have access to free WiFi in public areas. A stay here includes free offsite parking. Staff members can answer questions about accommodations, and also provide concierge services.
I didn't like that their was mold in the shower drain, the tv and remote didnt work at all, there wasn't a staff member onsite at all and when I called about the TV I was met with attitude and it took him 30 min. to arrive onsite to assist me and then didn't even resolve the issue.
The property is well located. Short distance to the airport and many of the better neigborhoods in San Juan.
thank you for staying with us!
I was bumped from my flight and was forced to book my own lodging. When I arrived at my place the location had NO water and NO electricity.
Im sorry about your inconvenience with your flight, but we did not have anything to do with that situation. In terms of electricity in the property, unfortunately it was a situation completely out of our control.
I like the location room was cleaned but some water leak. No hot water to shower, my room was never clean during my estay linen was never change. Over all I like the location and the general clean on the building and the price
Thank You so much for staying with us, we hope to host you again soon!
I would suggest no one ever stay at this place or use Orbitz’ as a booking site. Our hotel room had a mosquito infestation and when the issue was bought up to staff, nothing was done to address it. We also tried contacting Orbitz’ and it took a whole day for the company to respond to our multiple calls. We end up having to book a room for our stay at the Double Tree’ hotel which was a short distance away. When finally speaking to someone from Orbitz’ we were told, “nothing could be done because the hotel has a no refund policy”. If a company is hosting products on their site that don’t live up to expectations it’s incumbent on said company to find a way to remedy the situation, and Orbitz’ had no interest in doing that. I would urge anyone reading this to reconsider this hotel and website all together.
Sorry to hear you had a bad stay at our property. Unfortunately during rainy season ("summer") we do get some mosquitoes as does anybody else in the Caribbean. We do take steps with our pest company to minimize as much as we can.
The rooftop view was really nice. The room was ok. Good place for 1 night. Stores and restaurants near by.
Thank You for staying with us!
Pool table was awesome!
Thank your for staying with us!
Thank you for staying with us!
The room itself is nice for what it was. It was really small, but all we needed it for was to sleep. It’s in a good location. There is a 24 hours store across the street. The beach is a 5 minute walk from the property. There are several good restaurants around and you can take an Uber everywhere for $5 or less. The WiFi did not work, neither did the cable. The check in process is not ideal. You have to call the property manager when you land to get information on how to access the room. It took us an hour to get in our room and it should have taken us no more than 10 minutes. The property manger should have sent us an email or a text with all of the information instead of us having to call. Bring your own towels and toiletries. There are no bath towels. Make sure you bring beach towels as well. There is no pool. I would stay here again because the price is good and the location is excellent.
Hi, Thank You for taking the time to review us, Future guests please be aware that we have all types of rooms and fully furnished apartments 1 ,2 and 3 bedrooms apartments have living/dinning and fully equipped kitchens Basic rooms are just a queen bed and bath. Also if by mistake you don’t find towels or toiletries please let us know we will instantly provide, so I do apologize for not being in your room, hopefully you give us another chance in the near future. Stay Healthy & Safe
Bed and air conditioning fantastic, the wi fi was not working nor was the television. Felt very safe at this property and would stay again. Staff friendly and very helpful.
Thanks George We had a maintenance area repair during your stay Completely not within our hands Sorry for the inconvenience
The tv remote just needed new batteries which were provided in a promptly manner and the employee left the TV working that night within 20 minutes. Also can you please send us the tv power cable back?