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Recent guest reviews

Awesome location in the heart of Condado-two blocks from the beach and restaurants. Smallish rooms, but modern and stylish. The knocks are slow and inconsistent room service and food services which were no doubt influenced by COVID. Great overall value.

The room was big and comfortable. The sitting area in the room was not totally clean, had dust particles on the sides of the chairs, besides that the room overall was ok. What bothered the most was the heavy smell of the airfreshener that would not go away, it was toooooo much.

Súper excelente buena atención todo los controles de protecciones

I had to file an incident report there was an ant infestation the gas that I was with slipped and fell because there was a leak in the shower housekeeping and I clean our rooms when we were away the staff and management were very rude and empathetic I will I can refund please also a Orbitz were not available to me I’ve called numerous of times to try to find somewhere else to stay it was my birthday and it was horrible the worst experience ever I will not be booking with Orbitz ever again I want my refund

Excellent service, friendly and attentive staff. Comfortable rooms eventhough the hotel was in remodelation you were not bother at all.

Property was clean and updated. Beds were comfortable. Nice we could go to the beach and use towels, chairs and umbrellas, that was a great perk! We could not eat the breakfast due to our flight leaving too early. We would stay here again.

Too much construction very congested. Very rundown area had a DMZ feeling

The hotel staff was very accommodating, lounge chairs and umbrellas were provided at the beach for guests. The location was close a good distance to a lot of different areas, the beach, nightlife, restaurants, shops and not too far from tourists areas. My only negative comment is the AC in our room was leaking onto to the floor however the staff was immediately in charge of taking care of the issue.

Great value. breakfast was enjoyable. parking spaces are tight & must be put on the list. friendly & helpful staff. EXCELLENT LOCATION. Marilyn from Yonkers, NY

Parking is limited. Options were to park on the street or pay $18 for parking garage. When I took a shower tub filled with water. Other than that it was a nice hotel. Walking distance to the beach.

Its continental breakfast is good. The location is close to beach and near old San Juan, where are cruise piers located.

We like the breakfast here. Hotel lovation is very close to the beach. Room is clean. We are satisfied.

A nice hotel to get some rest close to a lot of places, lot of restaurants. Walking distance to beach. The room is a little old but nice.thr pool is cool.

Hotel was undergoing a renovation, other than the pool being unavailable it was not a hindrance in any way. Staff were great. Upon returning from our cruise we went back to hotel and they stored our bags for us for the day until we needed to go to the airport. This was very much appreciated. Close to beach and other fun attractions. Short bus ride to Old San Juan.

Calle Clemenceau 6 San Juan

Hotel highlights

  • Walking distance to Casino del Mar at La Concha Resort and Condado Beach
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Condado, Comfort Inn San Juan is adjacent to Casino del Mar at La Concha Resort and within a 15-minute walk of popular sights like Condado Beach. This 56-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:30 AM.


Rooms

All 56 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi. Free local calls, hair dryers, and safes are also available.


Property features

Guests of Comfort Inn San Juan have access to an outdoor pool, a fitness center, and a spa tub. Self parking is offered for USD 20 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, an arcade/game room, and express check-out.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Standard Double Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Suite, 2 Double Beds, 2 Person Sofa Bed

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Inn San Juan

Everyone (15) Couples (18) Business (7) Family (10) Friends (10) Other (5)
4
Family

Awesome location in the heart of Condado-two blocks from the beach and restaurants. Smallish rooms, but modern and stylish. The knocks are slow and inconsistent room service and food services which were no doubt influenced by COVID. Great overall value.

By on Apr 3, 2021

Review comment responded on Apr 6, 2021

Hello! It was a pleasure to have you with us and we appreciate you investing the time to share your thoughtful review. We are thrilled that you found the location suitable to your needs and that there were so many facets to your stay, including our quite stylish guest rooms, that pleased you – a testament to our fine staff and their daily efforts to ensure all our guests have an impeccable stay. And yes, our Pandemic response is quite stringent. We too are anxiously awaiting the day when we may return to our hands-on, enthusiastic hospitality. Thank you for choosing our Comfort Inn San Juan! Kind regards, Guest Experience Manager

3
Family Business Business

The room was big and comfortable. The sitting area in the room was not totally clean, had dust particles on the sides of the chairs, besides that the room overall was ok. What bothered the most was the heavy smell of the airfreshener that would not go away, it was toooooo much.

By , from San Juan on Oct 21, 2020

Review comment responded on Oct 23, 2020

Thank you Angie for your review. It was a pleasure to be of service! We pride ourselves on offering signature experiences here at our Comfort Inn San Juan, so I apologize for the dust particles left behind. I can assure you that this is highly unusual. We’re always seeking out ways to improve our guests’ experience, and feedback like this helps us do this, so I appreciate you sharing this with us. We hope it’s not too long before we can welcome you back. Until next time, best wishes from all the team.

5
Friends Family

Súper excelente buena atención todo los controles de protecciones

By , from Ny on Jul 15, 2020

Review comment responded on Jul 16, 2020

Muchas gracias por so comentario. Esperamos volver a verle muy pronto.

1
Family

I had to file an incident report there was an ant infestation the gas that I was with slipped and fell because there was a leak in the shower housekeeping and I clean our rooms when we were away the staff and management were very rude and empathetic I will I can refund please also a Orbitz were not available to me I’ve called numerous of times to try to find somewhere else to stay it was my birthday and it was horrible the worst experience ever I will not be booking with Orbitz ever again I want my refund

By on Mar 16, 2020

5
Family with small children Business Business Family

Excellent service, friendly and attentive staff. Comfortable rooms eventhough the hotel was in remodelation you were not bother at all.

By on Mar 6, 2020

Review comment responded on Mar 17, 2020

Thank you so much for your kind review. We are very pleased that you stay was a positive experience, even when as you mentioned, we are in remodeling stage. I will share your comments with my staff and hope you will visit next time you are in San Juan.

4
Family

Property was clean and updated. Beds were comfortable. Nice we could go to the beach and use towels, chairs and umbrellas, that was a great perk! We could not eat the breakfast due to our flight leaving too early. We would stay here again.

By on Mar 2, 2020

Review comment responded on Mar 2, 2020

Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our property and location convenient. We hope you able to explore the area and if not we will be happy to suggest some nice places to eat and socialize during your next visit.

2
Partner Couples

Too much construction very congested. Very rundown area had a DMZ feeling

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Dear Guest, We are sorry for the discomfort that our remodeling/construction has caused you. We are trying our best to accelerate the process while causing the minimum inconvenience to our guests. We thank you for your understanding.

4
Everyone

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

On behalf of our entire team, thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

4
Friends

The hotel staff was very accommodating, lounge chairs and umbrellas were provided at the beach for guests. The location was close a good distance to a lot of different areas, the beach, nightlife, restaurants, shops and not too far from tourists areas. My only negative comment is the AC in our room was leaking onto to the floor however the staff was immediately in charge of taking care of the issue.

By on Aug 8, 2019

Review comment responded on Aug 8, 2019

Thank you very much for your review. We are sorry for the inconvenience but happy that our staff was on hand to take care of the issue in an expedited manner.

4
Everyone

By on Apr 29, 2019

Review comment responded on Apr 29, 2019

We appreciate your generous review.

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