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Recent guest reviews

Had an enjoyable stay. Amazing people, hospitality and location. Very close to the beach. Everything matched the description.

Room cleaning was non existent. They gave us stained towels, didn’t clean the room nor dispose of out trash at all! The pool was closed for renovations and the treadmill at the gym kept shutting off. Nonetheless, we were also charged hidden fees that I have no idea what were for.

All the sheets were stained towels included. Not sure if they really clean the room either. Good for i a one time stay. Only plus was that it was close to beach. Staff was friendly and helpful. But I would not go back.

Friendly and kind staff

Staff not friendly...room was ok

Is really clean and comfortable... Just need a little bit of more quality on repairs... It can be seen here and there a cable unpositioned, or may be a faucet un centered... BUT REALLY CLEAN!!! I'll be there very soon!!!

Very old hotel. It smelled like sewage in the bathroom after we were there for a day or so. There was hair everywhere not our own. There’s mildew/mold on the window panels. Overall, if you want a “nice” hotel this isn’t it. This is just a cheap place.

This hotel is just ok. I’m not gonna say it’s bad but it’s average. I tried to do an early check in because our flight arrived early and the front desk clerk said it was impossible. Didn’t even try to look for a room we were willing to pay a fee. But other than that just ok.

The hotel staff service is very poor.

Horrible ! Not what we expected .. No beach chairs or umbrella .. Staff was miserable .We stayed for 4 days and 3 nights .. Our shower water came onto the floor outside the bathroom.. We had to put towels on floor so messy .. No quarters to wash clothes I had to go to The Holiday Inn to get quarters .. For every 2 minutes was 25$ .. I use $4.00 in quarters and clothes were still not dry .. No Washing detergent on the premises, No bottle water , No ice , No room Service, No vending Machines , No ATM .. Front desk is out of line .. Nora and the other older woman are very sweet and polite and willing to help .. Maria the cleaning lady is also very pleasant .. Nobody actually looks like they like their job .. This New San Juan is not what we expected .. Everyone seems angry .. I hope this changes.. I will not visit the Confort INN again .. They Should Name it, The Angry INN..

The Hotel room was not clean and the bathroom didnt work properly. We communicated this to the staff which stated that they couldnt do anything because we booked it through orbitz. The gym keys were never found so, couldn't use it either. Called orbitz to let them know that I wanted something done about it, they called the hotel and they lied stating they attended to our complaint so Orbitz is not doing anything about it either!! Never again will I book through Orbitz or stay at this property. Bookers beware !! this is why booking directly with the hotel is always the best option!!!

Awesome location in the heart of Condado-two blocks from the beach and restaurants. Smallish rooms, but modern and stylish. The knocks are slow and inconsistent room service and food services which were no doubt influenced by COVID. Great overall value.

The room was big and comfortable. The sitting area in the room was not totally clean, had dust particles on the sides of the chairs, besides that the room overall was ok. What bothered the most was the heavy smell of the airfreshener that would not go away, it was toooooo much.

Súper excelente buena atención todo los controles de protecciones

I had to file an incident report there was an ant infestation the gas that I was with slipped and fell because there was a leak in the shower housekeeping and I clean our rooms when we were away the staff and management were very rude and empathetic I will I can refund please also a Orbitz were not available to me I’ve called numerous of times to try to find somewhere else to stay it was my birthday and it was horrible the worst experience ever I will not be booking with Orbitz ever again I want my refund

Excellent service, friendly and attentive staff. Comfortable rooms eventhough the hotel was in remodelation you were not bother at all.

Calle Clemenceau 6 San Juan

Hotel highlights

  • Walking distance to Casino del Mar at La Concha Resort and Condado Beach
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Condado, Comfort Inn San Juan is adjacent to Casino del Mar at La Concha Resort and within a 15-minute walk of popular sights like Condado Beach. This 56-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:30 AM.


Rooms

All 56 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi. Free local calls, hair dryers, and safes are also available.


Property features

Guests of Comfort Inn San Juan have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 20 per night. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include a spa tub, a business center, and an arcade/game room.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Standard Double Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Suite, 2 Double Beds, 2 Person Sofa Bed

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Inn San Juan

Everyone (21) Couples (17) Business (3) Family (17) Friends (9) Other (5)
5
Partner Couples

Had an enjoyable stay. Amazing people, hospitality and location. Very close to the beach. Everything matched the description.

By , from Rochester on Apr 12, 2022

Review comment responded on Apr 29, 2022

It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!

2
Family

Room cleaning was non existent. They gave us stained towels, didn’t clean the room nor dispose of out trash at all! The pool was closed for renovations and the treadmill at the gym kept shutting off. Nonetheless, we were also charged hidden fees that I have no idea what were for.

By , from Bronx on Apr 4, 2022

Review comment responded on Apr 29, 2022

Your feedback is certainly not reflective of the experiences we strive to create and we hope you can accept our sincerest apologies. The comfort and joy of each of our guests is a top priority for everyone on our team and we regret to learn that we fell short of providing you with a perfect experience. We only get one chance at making a wonderful first impression that reflects our legendary guest service.

2
Family

All the sheets were stained towels included. Not sure if they really clean the room either. Good for i a one time stay. Only plus was that it was close to beach. Staff was friendly and helpful. But I would not go back.

By on Dec 16, 2021

Review comment responded on Dec 30, 2021

We would like to apologize for the problems you encountered during your recent stay. As you can likely appreciate, we take feedback such as yours very seriously as it helps us achieve higher levels of service I can assure you that it was not a typical stay with us. We will be following up with our team to address these concerns and avoid recurrence going forward. We hope that you will consider staying with us again so we may have the opportunity to Make it Right.

4
Everyone

Friendly and kind staff

By on Dec 6, 2021

Review comment responded on Dec 16, 2021

Good morning and thank you for staying at the Comfort Inn! We appreciate the time you took to share your comments. We will share them with our staff! We hope to welcome you back as our guest in the near future.

3
Business Business

Staff not friendly...room was ok

By on Oct 9, 2021

Review comment responded on Oct 15, 2021

Good morning! Thank you for taking the time to share your experience. We are sad to know that the interactions of our staff were not up to standards. Please accept our apologies for this lack of friendliness from our staff. We are and we will keep working on our training to our staff to ensure this situation is corrected. We hope that you allow us the opportunity to mend this situation and show you our true spirit of hospitality.

4
Everyone

By , from Orlando on Sep 30, 2021

4
Family

Is really clean and comfortable... Just need a little bit of more quality on repairs... It can be seen here and there a cable unpositioned, or may be a faucet un centered... BUT REALLY CLEAN!!! I'll be there very soon!!!

By on Sep 8, 2021

Review comment responded on Sep 10, 2021

Thank you for staying with us! Your feedback is very valuable for us and we will be working on the details you mentioned. Hope to see you soon again!

3
Family

Very old hotel. It smelled like sewage in the bathroom after we were there for a day or so. There was hair everywhere not our own. There’s mildew/mold on the window panels. Overall, if you want a “nice” hotel this isn’t it. This is just a cheap place.

By , from Charlottesville on Aug 31, 2021

Review comment responded on Sep 13, 2021

Thank you for choosing our Comfort Inn San Juan and leaving your comments. We want to sincerely apologize for the housekeeping issues you encountered during your visit. We have shared your feedback with the Housekeeping Supervisor who has taken proper action to ensure these missed opportunities are not repeated. We hold ourselves to very high standards and should you stay with us again, we believe you'll see that this was an isolated incident. We would welcome another opportunity to host you and provide you with the seamless and perfect stay you deserve. Best, Guest Relations Manager

3
Everyone

By on Aug 5, 2021

4
Everyone

By on Aug 1, 2021

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