Hotel Alta Las Palomas3.5 out of 5.0
Recent guest reviews
Spent the night here last night after arriving in on an all day flight from London. We’re off again today, but I’m happy we made the extra effort to stay here instead of an airport hotel. The view is phenomenal and the service from the reception and the welcome was really top notch. The hotel is beautiful and very clean even if a bit worn. However, I think the worn look just gives it a bit of extra charm. The bed was clean and comfortable with crisp new white sheets. The room was spacious. It took a long time for the shower to heat up, but that was the only thing in the room that I’d mention wasn’t comfortable. We had dinner in the restaurant and the food was very good. The service was ok as I think they got suddenly very busy all at once and the waiter was doing his best. We had a few mixups on the order with the language barrier, but nonetheless, what we got was very good. We are the ones not speaking Spanish so we can’t complain! Also we had plenty of parking for our rental car. Free coffee also did the trick! I’d stay again.
From the very start this hotel was a nightmare!!!!. I went there because the terrace looked beautiful and i was looking to do my wedding there in a small open space as it was a very intimate ceremony but honestly now i regret my decision of having my special day in this "hotel". The event planner they have was rude and non professional, didn't wanted to take calls to arrange all details with my wedding planner or reply to emails; after they change it for the Manager things got even worse. They offered me a dessert that they dont make as a hotel so after going 2 times to try it they told me they just dont make it and offer me something else, the change was good was a nice chocolate cake with ice cream and me and my husband were happy with it, that day i set up last details with the manager and i thought it was all good just wait for the day to come. this is a list of all the things the went wrong on my wedding day that wouldnt of been possible if i didnt had a wedding planner of my own helping and doing the hotels job. -wedding time was 11 am and by 945 they hotel had nothing set up for me and my guest, no chairs, tables, nothing it was like no wedding was happening at all. -food service included natural drink or sodas and they decided to gave us all just ice tea without asking each person what they would like which was part of our agreement, each people had more than 1 drink and they denied my guest the extra drink even if we were out in the terrace, any way then the dessert came with no ice cream after i paid for it to have it. my menu came with an after lunch coffee or tea cup that they denied to provide. - we had a plan b set up in case of rain and when we needed to use it they wanted to charge me 300$ extra or end the wedding 1hour and 40 min before time. After arguing with them they agreed to take everyone to the plan b salon but just with a "few chairs" when we were up there the staff stop looking after us so no drinkS no nothing for the rest of the time we were up there, time that was already paid of course. After all of this the wedding planner complained with the owner the manager and i did the same and now its been over a month and they didnt even care to book and appointment and not change it or cancelled it last minute. JUST ALL WRONG WE PAID A HIGH PRICE FOR A DISAPPOINTING SERVICE.
If you are looking to have a very discrete dinner with a select menu then this is the place to come It”s a boutique hotel with a boutique restaurant. Quiet, private and top notch food Even though I had a business dinner, it can perfectly be take for a place for a date Easily disconnect from the cement jungle without leaving the cement jungle I highly recommend it Enjoy
We were greeted wonderfully by Luis at the front desk who went out of his way to welcome us and make us comfortable. Our room was - beautiful. The whole hotel has the vibe of an ancient monastery, with domed doors, stone steps, tiled floors, and is beautifully kept ands maintained. The food was amazing, with fast and courteous service, and was reasonably priced for one worth such a reputation. Cannot fault this hotel. We were recommended to stay here by a friend, and it outdid our expectations.
This hotel was nice, but above average. And over priced for what it was, the restaurant was ok. We found the hotel on Conde Nast Johansens and were disappointed. I imagine the spa must be really nice to have been rated so highly. Yeah the rooms were clean and the food fresh. But there was horrible coffee in the morning, the linens needed to be newer, half the lights in the room didn't work nor did they get fixed when we called. The hotel wasn't as well kept up as it should have been.
Great hotel spoilt by noisy antics in next door room involving a visiting lady. Complaints to the night staff made no difference, Apart from this everything else about the rest of the hotel was fine. The restaurant was good, pool was great and the rooms were comfortable with a large balcony overlooing San Jose.
We dream of returning to Hotel Alta Palomas. I picked the hotel based on reviews and photos. I was not disappointed. Our visit started with a warm welcome at the reception desk. Our room was clean, quiet and the view overlooking the city was amazing. This is a gem.
We only stayed the one night here before leaving for our flight early the next morning. We wish we had stayed longer. Nice clean room with great views overlooking San Jose. The food in the restaurant was well present and very tasty; they also have an extensive wine menu. We highly recommend staying at the Alta Hotel.
If you want to spend time in a place where you feel at home that had a great view and a fantastic vibe, then Hotel Alta is the place to be. The staff was amazing and super friendly and helpful. I definitely look forward to returning next year! Thank you Hotel Alta for your wonderful hospitality!
We stayed 2 times in this Hotel and were very satisfied. It was nice, clean, quiet,and the staff was really friendly and helpfull. The Location on the hillside is a bit far from the City Center, but with a car or taxi you can find very good Restaurants or the big Shopping mall. We can really recommend this Hotel!
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 438 reviews