We booked this hotel expecting a family-friendly stay, but the experience was the opposite. Upon arrival, surrounding streets were blocked due to a block party, making access by car extremely difficult. This was not disclosed in advance.
The noise was unbearable and continued into the evening. We were traveling with a baby who sleeps early, and the noise completely disrupted his sleep. Because of this, we did not stay at the hotel at all and had to leave and book another hotel to have a restful night.
What made the experience worse was the lack of response afterward. I called multiple times to complain and request a refund, but no one from the billing office returned my calls or messages.
This is not a family-friendly property, and the lack of communication and accountability was very disappointing. I would not recommend this property to anyone let alone to families or anyone seeking a quiet, restful stay.
Even one star is very generous.