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Recent guest reviews

In the bathroom I found a underwater in the shower.... that is good..

Just that I was able to got in there quickly and I was able to get a good night rest without lots of noise around will be coming back soon

The staff in general was friendly and the hotel was very clean and well maintained. The only way to enter the property is through a gated entry which wasn't working with our room card half the time so we had to ring the front desk who immediately opened the gate without us even having to request it . The area is not too bad but i did appreciate the gates. I chose this property in part because they were pet friendly. However all doors except for the main entrance have buzzers on them with signs that if you leave them open an alarm in the office will go off. Well that makes it extremely difficult when you have a pet and you are on one end of the hotel near an exit door but cant use it and have to walk all the way through the front. Also there is a pet area in the front of the hotel but it is locked with a pad lock and there are no other places for pets to releave themselves except for grass area at hotel next door or across the street or in the hotels vegetation which is full of bark. Had I known this in advance I would not have booked this properly. I would stay at this hotel again if I didn't have my dog with me.

I did like there was a gate that for it to open you needed a key

We appreciated the look of the exterior and security gate. Plus the friendly staff. Upon check in however, we found hair on our sheets and inside the dresser. Gross! Staff member quickly apologized and moved us to another room. Interior needs updating.

No one available at the desk after 10 pm No coffee available in the room Very hard to enter the property, you have to come through a gated parking lot The room was bare bones Only shampoo, no conditioner or body lotion or shower cap. For over 100$ not a good value. It is close to the airport but the neighborhood is dicey with drunks stumbling g around the street in daylight, not sure what happens after dark.

Run down property. No updates. Old. I would not stay here again.

Safe parking . No daily cleaning room. Have to get supplies from front desk.

Good location. Very close to the airport. Friendly staff. Secured parking

I’ve never been to a hotel with such awful service. Nothing extended about it !!!!

The manager and staff are excellent! They are always on site making sure you are happy. Cleanliness is a top priority. Great value for the money. Safe, secure and comfortable. Can’t recommend it more highly!

The hallways were loud, and dirty. There was virtually no lobby. Breakfast was a reduced size granola bar and instant decaf coffee.

Floor in room dirty. Carpet in halls often filthy. All around rather dingy. But staff was all very polite and helpful. I would stay again.

Check in with the front desk was fast and easy. Possibly the best priced hotel in the area with close food options.

N 1st St San Jose CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Laundry facilities

Extended Stay America San Jose - Downtown places you within 3 miles (5 km) of popular attractions like SAP Center at San Jose and San Jose State University. The 152 rooms at this hotel include kitchens, refrigerators, and microwaves.


Rooms

The 152 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

At Extended Stay America San Jose - Downtown, guests have access to free WiFi in public areas, coffee in a common area, and express check-out. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. This hotel also has laundry facilities.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America San Jose - Downtown

Everyone (35) Couples (3) Business (8) Family (13) Friends (1) Other (1)
5
Everyone

By on Jan 19, 2020

Review comment responded on Jan 27, 2020

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon.

2
Family Family

In the bathroom I found a underwater in the shower.... that is good..

By on Jan 14, 2020

Review comment responded on Jan 14, 2020

Thank you for staying with us again during your visit. It was disheartening to read the housekeeping issues you experienced in your bathroom. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We value your feedback and hope you will consider staying with us again in the future. Sincerely, Hotel Management

4
Everyone

By on Nov 8, 2019

Review comment responded on Jan 27, 2020

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon.

5
Everyone

By on Nov 3, 2019

5
Everyone

Just that I was able to got in there quickly and I was able to get a good night rest without lots of noise around will be coming back soon

By on Oct 12, 2019

Review comment responded on Oct 13, 2019

Thank you for your nice review. We are pleased that you had a good night's sleep and that you started your day refreshed. We are also glad that our easy check-in service was to your satisfaction. We appreciate all of your great feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management

3
Family Family

The staff in general was friendly and the hotel was very clean and well maintained. The only way to enter the property is through a gated entry which wasn't working with our room card half the time so we had to ring the front desk who immediately opened the gate without us even having to request it . The area is not too bad but i did appreciate the gates. I chose this property in part because they were pet friendly. However all doors except for the main entrance have buzzers on them with signs that if you leave them open an alarm in the office will go off. Well that makes it extremely difficult when you have a pet and you are on one end of the hotel near an exit door but cant use it and have to walk all the way through the front. Also there is a pet area in the front of the hotel but it is locked with a pad lock and there are no other places for pets to releave themselves except for grass area at hotel next door or across the street or in the hotels vegetation which is full of bark. Had I known this in advance I would not have booked this properly. I would stay at this hotel again if I didn't have my dog with me.

By on Sep 13, 2019

Review comment responded on Sep 14, 2019

Thank you for staying with us. We are glad you liked our friendly staff and well-maintained property. However, we are sorry for not meeting your expectations with the pet-facilities we provide. We understand your frustrations with our buzzers at the doors and regret the inconvenience it caused. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust and make it up to you and your furry friend. Sincerely, Hotel Management

3
Everyone

I did like there was a gate that for it to open you needed a key

By on Sep 7, 2019

Review comment responded on Sep 8, 2019

Thank you for reviewing your visit. We're glad to know you had a pleasant time while you were here. However, we're sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management

3
Everyone

By on Aug 29, 2019

2
Partner Couples

We appreciated the look of the exterior and security gate. Plus the friendly staff. Upon check in however, we found hair on our sheets and inside the dresser. Gross! Staff member quickly apologized and moved us to another room. Interior needs updating.

By , from Fresno on Aug 20, 2019

Review comment responded on Aug 21, 2019

Addie, thank you for your review. We are glad you liked our friendly staff and also the exterior ambiance of our hotel. However, we are sorry for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team so that this is not repeated. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates and hope to have another chance to prove ourselves. Sincerely, Hotel Management

3
Everyone

No one available at the desk after 10 pm No coffee available in the room Very hard to enter the property, you have to come through a gated parking lot The room was bare bones Only shampoo, no conditioner or body lotion or shower cap. For over 100$ not a good value. It is close to the airport but the neighborhood is dicey with drunks stumbling g around the street in daylight, not sure what happens after dark.

By on Aug 5, 2019

Review comment responded on Aug 6, 2019

Thank you for taking the time to provide feedback about your stay. We apologize for your disappointment with the in-suite amenities. We have shared your concerns with the entire team and we are making adjustments so that this is not repeated. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We hope to welcome you back to experience our hospitality the way you should have during this visit. Sincerely, Hotel Management

Extended Stay America San Jose - Downtown

1560 N 1st St, San Jose, CA 95112
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