Hyatt Ziva Los Cabos- All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Hyatt Ziva Los Cabos- All Inclusive

Aerial view
Property video
View from property
4 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included

Explore the area

View in a map
Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405
  • Place, Plaza Mega Comercial Mexicana
    ‪5 min walk‬
  • Place, Playa Hotelera
    ‪12 min walk‬
  • Place, Costa Azul Beach
    ‪16 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Ocean View Master King

9.2 out of 10
Wonderful
(52 reviews)
  • Ocean view
  • 569 sq ft
  • Sleeps 4
  • 1 King Bed

Ocean View Master Double

8.8 out of 10
Excellent
(65 reviews)
  • Ocean view
  • 569 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Ocean View One Bedroom Master Suite

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

Resort View Master King

9.0 out of 10
Wonderful
(31 reviews)
  • Resort view
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed

Resort View Master Double

8.6 out of 10
Excellent
(51 reviews)
  • Resort view
  • 569 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Deluxe Ocean Front Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 689 sq ft
  • Sleeps 4
  • 1 King Bed

Club Ocean Front One Bedroom Master Suite

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 1174 sq ft
  • Sleeps 4
  • 1 King Bed

Club Deluxe Ocean Front One Bedroom Suite

7.4 out of 10
Good
(8 reviews)
  • Ocean view
  • 818 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Club Swim Up Master King

9.4 out of 10
Exceptional
(27 reviews)
  • 747 sq ft
  • Sleeps 3
  • 1 King Bed

Club Swim Up Master Double

8.8 out of 10
Excellent
(17 reviews)
  • 753 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Two Bedroom Grand Master Suite

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 2336 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Club One Bedroom Master Suite

  • Resort view
  • 1139 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Double Beds, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 Bedroom, Ocean View (Master, Club)

  • Ocean view
  • 1270 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Ocean View (Master ,Club)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Oceanfront

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

  • Resort view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Oceanfront (Master)

  • Resort view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Ocean Front)

  • Resort view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Suite

  • Ocean view
  • 2110 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the neighborhood

San José del Cabo

Located in Zona Hotelera within a short walk of Costa Azul Beach, Hyatt Ziva Los Cabos- All Inclusive is within a few miles (5 km) of other popular sights such as Puerto Los Cabos. This 591-room, 4.5-star property has 4 outdoor pools along with a full-service spa and a free water park. It's connected to the convention center in central San José del Cabo and also close to Palmilla Beach.

What's nearby

  • Plaza Mega Comercial Mexicana - 5 min walk - 0.3 miles
  • San Jose's Estuary and Bird Sanctuary - 5 min walk - 0.3 miles
  • Playa Hotelera - 12 min walk - 0.7 miles
  • Costa Azul Beach - 16 min walk - 0.9 miles
  • Club Campestre Golf Course - 19 min walk - 1.0 mile

Getting around

  • Los Cabos Intl. Airport (SJD) - 17 min drive

Restaurants

  • ‪Cortez Restaurant - ‬3 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Zafiro - ‬4 min walk
  • ‪Coffee House - ‬1 min walk
  • ‪La Plaza - ‬3 min walk

About this property

Hyatt Ziva Los Cabos- All Inclusive

Hyatt Ziva Los Cabos- All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 250 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach property include karaoke, a gym, and 4 hot tubs.
Guests can expect free WiFi and 40-inch LCD TVs with satellite channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, iPod docks, and coffee makers.
4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bon Vivant
  • Dozo
  • Farina & Olio
  • Hacienda Baja Grill
  • La Plaza Buffet

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Karaoke
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Computer station
  • Conference center (35,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
Hyatt Ziva Los Cabos is currently undergoing renovations.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.60 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 6)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hyatt Cabos
Hyatt Los Cabos
Hyatt Los Cabos Ziva
Hyatt Ziva Los
Hyatt Ziva Los All Inclusive
Hyatt Ziva Los Cabos
Los Cabos Ziva
Ziva Hyatt
Ziva Los Cabos
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive Hotel
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive All-inclusive property
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
All-inclusive property Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Frequently asked questions

Can I book all-inclusive rate plans at Hyatt Ziva Los Cabos- All Inclusive?

Hyatt Ziva Los Cabos- All Inclusive has all inclusive rates that come with all meals included.

How much does it cost to stay at Hyatt Ziva Los Cabos- All Inclusive?

As of Apr 17, 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Los Cabos- All Inclusive on Apr 19, 2026 start from $563, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hyatt Ziva Los Cabos- All Inclusive?

Hyatt Ziva Los Cabos- All Inclusive offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to see close to Hyatt Ziva Los Cabos- All Inclusive?

This property is situated in Zona Hotelera within a short 14-minute walk of Costa Azul Beach and also 11 minutes on foot from Playa Hotelera. You'll also find San Jose del Cabo Art District and Puerto Los Cabos within a short drive.

Is a spa located at Hyatt Ziva Los Cabos- All Inclusive?

Zen Spa is the property's spa and services include prenatal massages, sports massages, couples treatments, and reflexology.

Does Hyatt Ziva Los Cabos- All Inclusive include a casino?

No, Hyatt Ziva Los Cabos- All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Ziva Los Cabos- All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and 4 hot tubs. Guests have pool access between 8:00 AM and 8:00 PM.

Does Hyatt Ziva Los Cabos- All Inclusive have a restaurant that serves breakfast?

Yes, Hyatt Ziva Los Cabos- All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Does Hyatt Ziva Los Cabos- All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hyatt Ziva Los Cabos- All Inclusive though service animals are welcome.

What is the closest airport to Hyatt Ziva Los Cabos- All Inclusive?

The closest major airport to Hyatt Ziva Los Cabos- All Inclusive is Los Cabos Intl. Airport (SJD), which is 12.5 mi away (17 minutes by car).

Does Hyatt Ziva Los Cabos- All Inclusive have a wedding venue?

Take advantage of the wedding venue at Hyatt Ziva Los Cabos- All Inclusive if you plan to say "I do" during your trip.

Hyatt Ziva Los Cabos- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1862 out of 2733 reviews
Rating 8 - Good. 475 out of 2733 reviews
Rating 6 - Okay. 192 out of 2733 reviews
Rating 4 - Poor. 95 out of 2733 reviews
Rating 2 - Terrible. 109 out of 2733 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Stayed 6 nights in Feb 2026

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 4 nights in Nov 2025

8/10 Good

Wojciech Ferdynand

Stayed 7 nights in Dec 2025

10/10 Excellent

Aaron

Stayed 3 nights in Jan 2026

10/10 Excellent

massoud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and its staff were excellent.
Stayed 2 nights in Jan 2026

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and well maintained, and the staff was friendly and welcoming throughout our stay. The food was okay for an all-inclusive resort—nothing extraordinary, but decent with enough variety. A big bonus was the location: it’s very close to Cabo Dolphin, which made it easy to walk there. The pool was just okay, and there wasn’t much of a view from that area, but overall it was a comfortable and convenient stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Arpita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience staying at Hyatt Ziva.
Stayed 6 nights in Dec 2025

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
Everything was amazing staff was great. Room very clean
Stayed 3 nights in Jan 2026

10/10 Excellent

maureen

Stayed 6 nights in Jan 2026

10/10 Excellent

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 5 nights in Jan 2026

6/10 Okay

AHYEONG

Traveled with family
Liked: Property conditions & facilities
Swimming pool temperature was too cold
Stayed 3 nights in Jan 2026

10/10 Excellent

Keisha

Liked: Cleanliness, amenities, property conditions & facilities
Clean room the staff
Stayed 3 nights in Jan 2026

8/10 Good

cecellia

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We really loved our stay here overall. The staff were genuinely kind, gentle, and thoughtful, which made the whole experience very relaxing. The weather was perfect, it never felt crowded, and it was truly an easy, enjoyable vacation. We tried every restaurant on property, and each one had its own unique flavors — all very good. We truly enjoyed it and would definitely come back. One important thing to note is the Kids Club (indoor childcare area). We were there for only about 30 minutes, but during that short time, one younger, heavier-set staff member was already noticeably impatient with the children. She was very unprofessional, showed little patience, and even used the word “loser” toward a 6-year-old child, which is completely unacceptable. When a parent asked about it, her attitude was also rude and dismissive. We were told her name might be Kayla. I sincerely hope management takes this seriously and addresses it. Aside from that issue, everything else was excellent: • Pools were clean and well maintained • Restaurant staff were all incredibly nice • Front desk staff were friendly and professional • Housekeeping staff were wonderful as well Overall, it was a great trip. With better oversight and staff training at the Kids Club, this place would be close to perfect.
Stayed 3 nights in Jan 2026

10/10 Excellent

dandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

Letita

Stayed 6 nights in Dec 2025

10/10 Excellent

Edwin

Th
Stayed 4 nights in Jan 2026

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

8/10 Good

Yeyang

Liked: Staff & service, amenities
there are only two small hot tubs and are mostly crow. the floor of shower room in my room is uneven thus water didn't get drained smoothly
Stayed 2 nights in Jan 2026

10/10 Excellent

Cammie Parrish

Liked: Cleanliness, amenities, property conditions & facilities
The staff and the service were excellent. Hotel was clean and kept immaculate durning our stay.
Stayed 4 nights in Jan 2026

6/10 Okay

Ali

Traveled with family
Liked: Staff & service, property conditions & facilities
Pool was too cold, the room phone did not work. Tried asking for help but did not get fixed. The shower gel was close to empty and no one filled it. Asked to fill and only conditioner got filled. Shower gel remained empty. Asked for pool service and was told that the reserved seats pay very high price so they need to be served first and we will need to wait.
Stayed 6 nights in Dec 2025

8/10 Good

Michael

Liked: Staff & service
What was exceptional was the staff. Our special thanks go out to Grace at the Baja Grill and her assistant, they made our holiday. We also got exceptional service from the hosts at the Asian and Indian restaurants. We also were looked after exceptionally by Erick, Edwin, Urides, Efrain, Mario Rito, and Moises.
Stayed 14 nights in Dec 2025

10/10 Excellent

CHRISTINA, AVON

Stayed 6 nights in Dec 2025

10/10 Excellent

Alex

Stayed 4 nights in Dec 2025

10/10 Excellent

Dina

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was incredibly friendly. Everything was clean. We really enjoyed it.
Stayed 3 nights in Jan 2026

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025