The Westin St. Francis San Francisco on Union Square

4.5 star property

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Photo gallery for The Westin St. Francis San Francisco on Union Square

Cocktail bar
Premium bedding, pillowtop beds, in-room safe, desk
Meeting facility
Exterior
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
335 Powell Street, San Francisco, CA, 94102
  • Place, Westin St Francis Hotel Glass Elevators
    ‪1 min walk‬
  • Place, Union Square
    ‪2 min walk‬
  • Place, SF Masonic Auditorium
    ‪6 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪24 min drive‬

Room options

Traditional Room, 1 Queen Bed

9.0 out of 10
Wonderful
(101 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Traditional Room, 1 King Bed

9.0 out of 10
Wonderful
(83 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Traditional Room, 2 Double Beds

9.2 out of 10
Wonderful
(64 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Tower

9.0 out of 10
Wonderful
(156 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Tower

9.0 out of 10
Wonderful
(186 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Grand Room, 1 King Bed

9.4 out of 10
Exceptional
(33 reviews)
  • City view
  • 350 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Grand Room, 1 Double Bed

9.4 out of 10
Exceptional
(12 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Grand Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(94 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Grand Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(41 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Tower

9.4 out of 10
Exceptional
(20 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(15 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(12 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • City view
  • 625 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom

  • City view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Luxury Suite, 1 Bedroom

  • City view
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed

Luxury Suite, 2 Bedrooms

  • City view
  • 780 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Luxury Suite, 1 Bedroom

  • City view
  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Signature Suite, 1 Bedroom

  • City view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Luxury Suite, 1 Bedroom

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 200 sq ft
  • Sleeps 4
  • 1 Double Bed

Suite, 2 Bedrooms

  • City view
  • 800 sq ft
  • Sleeps 6
  • 2 Double Beds

Luxury Room, 1 King Bed, Bay View

  • City view
  • 1900 sq ft
  • Sleeps 6
  • 1 King Bed

Luxury Suite, 1 Bedroom

  • City view
  • 950 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Accessible, Tub)

8.8 out of 10
Excellent
(6 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Access, Roll-In Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Access, Transf Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

San Francisco

Located in Union Square, The Westin St. Francis San Francisco on Union Square is adjacent to Union Square and within a 10-minute walk of other popular attractions like Palace Hotel. This 1195-room, 4.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour gym.

What's nearby

  • Westin St Francis Hotel Glass Elevators - 1 min walk - 0.0 miles
  • Union Square - 2 min walk - 0.1 miles
  • SF Masonic Auditorium - 6 min walk - 0.4 miles
  • San Francisco Museum of Modern Art - 10 min walk - 0.5 miles
  • Moscone Convention Center - 11 min walk - 0.6 miles

Getting around

  • Powell St & Post St Stop - 1 min walk
  • San Francisco Station - 2 min drive
  • San Francisco Intl. Airport (SFO) - 29 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬2 min walk
  • ‪Golden Gate Tap Room - ‬2 min walk
  • ‪7-Eleven - ‬2 min walk
  • ‪Pinecrest Diner - ‬3 min walk
  • ‪Westin St Francis - Imperial Room - ‬1 min walk

About this property

The Westin St. Francis San Francisco on Union Square

Guests of The Westin St. Francis San Francisco on Union Square enjoy a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 78 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include express check-in, express check-out, and laundry facilities.
Guests can expect to find WiFi and 37-inch LCD TVs with cable channels and Netflix. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and phones. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 78 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 11:00 AM for a fee: USD 25 to 45 for adults and USD 25 to 44 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Chateau Montelena Tasting
  • Clock Bar
  • ENO Wine Bar

Things to do

  • 24-hour gym
  • Designer stores
  • Shopping
  • Wine tasting room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 35 meeting rooms
  • 56,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (48 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1904
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 35.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 44.65 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 25 to 45 for adults, and USD 25 to 44 for children
  • Fee for in-room wireless internet: USD 15 per day (rates may vary)
  • Covered valet parking fee: USD 78 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-5:30 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers valet parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

st Westin
Westin St
Westin St Francis Union Square
Westin St Hotel
Westin St Hotel Francis Square Union
Westin St Francis Union Square Hotel
Westin St Francis San Francisco Union Square Hotel
Westin St Francis San Francisco Union Square
The Westin St Francis on Union Square
Westin St. Francis San Francisco Union Square Hotel
Westin St. Hotel
Westin St. Francis San Francisco Union Square
Westin St.
Westin Hotel San Francisco
The Westin St. Francis Hotel San Francisco
Westin San Francisco
San Francisco Westin
Westin St Francis
The Westin St Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square Hotel

Frequently asked questions

Is free cancellation available at The Westin St. Francis San Francisco on Union Square?

The Westin St. Francis San Francisco on Union Square provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at The Westin St. Francis San Francisco on Union Square?

As of Mar 24, 2026, prices found for a 1-night stay for 2 adults at The Westin St. Francis San Francisco on Union Square on Apr 24, 2026 start from $263, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to The Westin St. Francis San Francisco on Union Square?

This hotel is situated in Union Square within a 10-minute walk of Union Square and Palace Hotel. You'll also find Oracle Park and San Francisco Bay within a short drive.

Is parking available on site at The Westin St. Francis San Francisco on Union Square?

Yes, secured valet parking is offered for USD 78 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does The Westin St. Francis San Francisco on Union Square have a casino?

No, The Westin St. Francis San Francisco on Union Square doesn't have a casino.

Will I find an indoor pool at The Westin St. Francis San Francisco on Union Square?

No, there is no indoor pool at this hotel.

Is The Westin St. Francis San Francisco on Union Square a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a tasting room.

Are there hot tubs at The Westin St. Francis San Francisco on Union Square?

Yes, this hotel offers private spa tubs in some guestrooms.

Does The Westin St. Francis San Francisco on Union Square feature a restaurant that includes a breakfast menu?

Yes, The Westin St. Francis San Francisco on Union Square serves to-go breakfast for a surcharge each morning at Clock Bar.

Does The Westin St. Francis San Francisco on Union Square allow pets to stay for free?

Yes, dogs stay free at The Westin St. Francis San Francisco on Union Square and the property also provides food and water bowls.

Does The Westin St. Francis San Francisco on Union Square have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from The Westin St. Francis San Francisco on Union Square?

The closest major airport to The Westin St. Francis San Francisco on Union Square is Oakland Intl. Airport (OAK), which is 19.5 mi away (37 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.2 mi away (29-minute drive).

Can I book a room with a balcony at The Westin St. Francis San Francisco on Union Square?

No, you won't find guestrooms with balconies at The Westin St. Francis San Francisco on Union Square.

Does The Westin St. Francis San Francisco on Union Square offer wedding services?

Take advantage of the wedding venue at The Westin St. Francis San Francisco on Union Square if you plan to say "I do" during your trip.

The Westin St. Francis San Francisco on Union Square Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1561 out of 2380 reviews
Rating 8 - Good. 425 out of 2380 reviews
Rating 6 - Okay. 188 out of 2380 reviews
Rating 4 - Poor. 103 out of 2380 reviews
Rating 2 - Terrible. 103 out of 2380 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here!
Stayed 1 night in Nov 2025

10/10 Excellent

Corey

Stayed 1 night in Dec 2025

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for Holidays with fam, teens and 5 yr old, were local but wanted to experience the city holiday lights. We stayed for 2 nights. All of the staffs from valet to concierge there all nice and happy with great positive energy. Room is clean and spacious, lobby is festively decorated. Glenn from concierge made our stays extra special by providing top notch service. You could really feel the spirit of Christmas.
Stayed 2 nights in Dec 2025

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively! Comfy beds
Stayed 1 night in Dec 2025

10/10 Excellent

Kelly, vacaville

Stayed 1 night in Dec 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities
It's the holidays so the line was long checking in, but it moved along. Front desk check-in was very friendly, explained all the amenities, how to get to our room. Stopped at the Concierge (Jeff) and he helped with the Uber credit being offered by the hotel. The room was very comforable, clean, bed and pillows were excellent. I think the thing that stood out most to me was the next morning when I went to grab a coffee, the Concierge Jeff was working and as I walked by (he looked busy so I didn't want to disturb him) he said "Good morning Charmaine!" I was tickled pink that he remembered my name after all the people he must deal with in a day. I felt like a special guest.
Stayed 1 night in Dec 2025

10/10 Excellent

Christian

Stayed 1 night in Nov 2025

8/10 Good

Rich

Liked: Cleanliness, staff & service, amenities
Staff was very friendly, our room was very clean.
Stayed 1 night in Dec 2025

6/10 Okay

samantha

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The negatives….I had to call to get enough bath towels for our room. There aren’t any options of an actual restaurant to have breakfast or lunch at, only grab and go. The hotel bar doesn’t open until 4pm.
Stayed 1 night in Dec 2025

10/10 Excellent

Theresa

Stayed 2 nights in Dec 2025

4/10 Poor

gloria

Traveled with family
Liked: Staff & service
Festive and great for walking to all shopping. But dated property . Very average rooms. Open to the public with a small museum in the lobby floor, so masses of people streaming in and out, Blocking access to the cafe and creating big lines. Overall nit the experience I was looking for.
Stayed 2 nights in Dec 2025

10/10 Excellent

Zola

Stayed 1 night in Dec 2025

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities
The overall atmosphere and our room were excellent. The lobby was festive and the new lobby bar, although crowded, is a great addition. The only complaint is the parking. It is expensive (nearly $100 overnight), it takes forever to get your car, and the people who run it are arrogant and rude (a change from the rest of the staff at the hotel).
Stayed 2 nights in Dec 2025

10/10 Excellent

Patricia

Stayed 1 night in Dec 2025

6/10 Okay

Santiago

Stayed 4 nights in Nov 2025

6/10 Okay

Melody

Traveled with family
Disliked: Property conditions & facilities
The room really needs updating. We were hoping for a beautiful room to celebrate my daughter’s birthday. The room was beaten up and depressing. Felt like we were staying at a Best Western. Plus, I didn’t like that I couldn’t get a hold of someone directly at the front desk. The only reason why I’m giving it three stars is because the concierge was friendly and seemed to actually care about his job. Needless to say, we will not be coming back…
Stayed 1 night in Dec 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Was a bit disappointed in the rooms given it’s a Westin
Stayed 5 nights in Dec 2025

6/10 Okay

Josephine

Understanding that this is a busy time of year, the car valet and retrieval service upon check out was poorly staffed/managed, resulting in everyone checking out late morning in having to stand in a long line first to ask for their car, then told they have an additional 45 minute wait for the car to be ready. It seems the hotel should have anticipated and planned for the staffing for such a busy day. Disappointing and another reason to stay with the Mark Hopkins or a hotel of similiar customer service always.
Stayed 1 night in Dec 2025

6/10 Okay

CHRISTIAN

Liked: Cleanliness
The wait time to check in was excessive, and the surprise $50 fee for adjoining rooms was infuriating. There were loose wires sticking out of the bedroom wall in 2278.
Stayed 1 night in Dec 2025

2/10 Terrible

Tom, Seattle

Traveled with group
Disliked: Amenities, property conditions & facilities
For many years we have enjoyed our stays at the St Francis. Sadly never again. Where do I start? Check in was OK and it was downhill from there. While all staff was great the fact that they were wearing winter coats and scarves meant something. The lobby was about 55 degrees and the hallways on our floor even colder. The room decor was a 5/10 and no mini bars was a surprise. No restaurant for breakfast very disappointing...a coffee bar with fast food at best was disappointing...and extremely expensive for fast food. We are happy to spend lots on great food, we just didn't get any. And, we had to wear winter coats while "dining" in the lobby! The new bar in the lobby, while nice removes the elegance from the lobby entry...which we can't use when the bar isn't open incidentally. Total head scratcher. Someone was actually stationed there preventing our exit for this reason when the bar isn't open. Honestly, with all the changes it was a Holiday Inn Express experience. Looking forward to our next stay in SF at the Ritz, Four Seasons or Fairmont.
Stayed 1 night in Dec 2025

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This historical location is ideal for anyone visiting the city. The room was clean and comfortable, and the staff were very attentive. A special thanks to Elaine Dai for making our stay even more enjoyable and unforgettable.
Stayed 1 night in Dec 2025

2/10 Terrible

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael, Spokane

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful.
Stayed 2 nights in Dec 2025

4/10 Poor

Kimberly

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Our stay was disappointing given the premium price of the hotel. The property appeared significantly understaffed, which was noticeable throughout our visit and resulted in consistently long wait times—for check-in, valet, dining reservations, and general service. While some staff members were professional and attentive, others were rude or unhelpful, leading to an inconsistent guest experience. We were patient and understanding of the busy period; however, when paying a premium rate, a certain level of service and efficiency is expected. Unfortunately, the combination of long delays and uneven service detracted from what should have been a high-quality stay. Pretty disappointed in our experience overall.
Stayed 2 nights in Dec 2025