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Hotel Metropolis

3.0 out of 5.0

Recent guest reviews

Overall nice hotel, but bad district. Lots of panhandlers and homeless in the neighborhood. If I were a single woman, I would not be comforable.

You can't blame the city on a hotel. The funny thing about SF is there are vagrants everywhere. With that said it's centrally located. Parking is fantastic. The staff was very comforting.

walls are super thin the neighbourhood smells like pee the staff is so rude.

Location and front desk personnel were fantastic. A bit noisy at night butba great experience.

Had a bad experience while trying to check into this hotel where I was approached on the street. Left this reservation and went elsewhere.

Where else can you stay on the 9th floor and have the window open? The area surrounding the hotel can be a bit seedy, but inside the doors it changes. It's funky and cool, a bit retro. I'd stay again. I slept with the window open and could hear the city.

Steep parking price and it is not disclosed upfront at the time of booking. Please provide all the fees including parking fee. Or, at least indicate that there will be a parking fee. No information about the parking at the time of booking in Orbitz. I think it is fair to expect all fees upfront before booking. Many other hotels were clearly providing charges for parking (either free or indicate there will be a separate parking fee). Any way, Orbitz should not allow this hotel to be on their website if they want to their customer to be happy about the purchase. $34.5 parking fee added at the hotel which was not disclosed at the my reservation. Thanks.

Hotel was bearable but nieghborhood was not. Not good if traveling with young children

Close to Union Square and very nice refurbished old building with nice rooms and nice staff but very close to the Tenderloin district with many unsavory characters on the street.

Located in the gheto side of Union Square with homeless sleeping on the street of the hotel. We got the room right next to elevator (literally elevator door and my room door was right next to each other). Plumming pipe rattled when whoever use hot water in the hotel. Next room was having the fight in the early morning, complained to hotel front desk twice before they come up and talked to the neighbor (about 1/2 hr). When checked out complained again about the disturbance, front desk think it was a joke. Advice to anyone who thinking about renting this hotel "DON'T".

The hotel is in the heart of union square a little noisey but the staff was very helpful and nice.

Great hotel for the price. Location is walking distance to the trolley but lots of bums right outside the hotel.

This is a lovingly renovated old hotel in SF. The staff are all great. Farmer Brown's restaurant on the main floor level serves local and organic food. I ate there for breakfast, lunch and dinner. It is only a block or so from BART. Lots of other businesses and Restaurants are nearby. The price is also quite affordable. It is going to be one of my favorite SF hotels for upcoming trips.

Location is good, as it is less than 100 yrs from Powell station, food, convenience stores, everything is around walking distance. Parking is $15 overnight and all day in/out is $30 for guests, which is pricy but very convenient if you decide to drive into town. Rooms have WIFI, minibar, coffee maker, safebox, all basic amenities for today's traveler, but no AC, I wonder how summers are. Rooms are accetable, clean, but kind of small. We thought rates were high, but SF is just so expensive in overall

The location is close to Union Square but is pretty run down, smelly, and a bit shady. I did not feel unsafe in the hotel at all, as you needed a key card to access the room levels. Clean but old.

If only the hotel was located two blocks over, it would be awesome. It's located right on the border of Tenderloin. However, it is just two blocks away from the happening spots.

Great pricing and great staff. Felt very safe although the location was a little rough at night. Staff remembered you and kept an eye on you.

The hotel is right at the corner of Mason and Turk St. The big sign is only visible if you are driving South on Mason. If you are walking from the Powell St BART pass Farmer Brown rest on Turk Street and immediately go into the hotel lobby. The staff are all extremely helpful. The hotel is old but the renovation makes it all very nice. I ate two dinners at the Farmer Brown restaurant connected to the hotel.

The hotel is nicely maintained. The staff was unpersonable and not friendly. Checking in I was hit with a bunch of unexpected charges that could have been waived if they cared about their guests. The parking fee of $34 a night was not only outrageous but no warning of the fee was given. There was dirty underwear found in my bathroom when I checked in. The maids basically just made the beds. They didn't clean the room daily I wasn't treated like someone they wanted to come back therefore I won't .

The hotel rooms are very small. No space to move around. Hotel is located in a very bad area! I didn't feel safe and was afraid to leave my vehicle. Over night parking is $30 they dnt inform you of that until you check in. The area of the hotel forces you to pay for the $30 parking to make sure your car is safe. There was a shooting right across the street where a woman was killed and another left with life threatening injuries. Loud all night long and people shouting up and down the street. Drug and crime area!!! Dont waste time and money on this hotel not worth it! Your life could be at risk! I would never ever stay here! This is the worst hotel ive been to in my life! Never again horrible experience! !

25 Mason Street San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and Asian Art Museum of San Francisco
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown San Francisco, Hotel Metropolis is adjacent to Westfield San Francisco Centre and within a 15-minute walk of popular sights like Asian Art Museum of San Francisco. This 105-room, 3-star hotel has free in-room WiFi along with a fitness center and a 24-hour business center. Located in central San Francisco, the hotel is also near Lombard Street and Pier 39.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.


Hotel Metropolis's 105 rooms provide phones, ironing boards, and desks. Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Video-game consoles are also standard.

Property features

Guests of Hotel Metropolis enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. Parking is USD 30 per day (USD 35 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 17.00 per person. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include coffee/tea in a common area, a library, and a porter/bellhop.

Room options

Deluxe Double Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room (Run of House)

Twin 1 | Sleeps 2